Qureos Mentor

Castle Group

<div>Overview:
<div>
The Maintenance Technician helps maintain the grounds, facilities, and amenities of the Condominium or Homeowners Association (HOA) and reports to the Maintenance Supervisor or Property Manager. He or she ensures that all mechanical systems and equipment are functional and properly maintained in a clean and aesthetically appealing condition.</div><div>
The Maintenance Technician also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.</div>
Responsibilities:
<div><b>
(May include some or all of the following as applicable)</b></div><ul><li>
Reviews and completes work orders assigned by Maintenance Supervisor or Community Association Manager.</li><li>
Routinely inspects community and advises supervisor of any issues or makes corrections.</li><li>
Utilizes and maintains equipment in a proper, safe and effective manner.</li><li>
Maintains working relationships with community staff.</li><li>
Painting or touch up of all common areas as needed.</li><li>
Properly performs casual labor, such as lifting/moving heavy items as directed by supervisor.</li><li>
Makes general carpentry, electrical, plumbing, mechanical, and other minor community/building repairs as long as a permit is not required to complete the job.</li><li>
Maintains records and other maintenance reports as directed by supervisor.</li><li>
Reports need for major repairs to Community Association Manager Maintenance Supervisor.</li><li>
Checks all lighting daily.</li><li>
Pressure washes decks, sidewalks, entrances, and A/C and heat pump pads as necessary to maintain neat appearance.</li><li>
Regularly check AC drip pans for draining and clogs.</li><li>
Maintain any applicable recreational amenities (i.e. tennis courts, basketball court, bocce court).</li><li>
Ensures all safety precautions and procedures are followed while performing duties in compliance with OSHA guidelines and requirements.</li><li>
May be assigned other duties by Community Association Manager.</li></ul>
Qualifications:
<div><b>
Education/Training/Certifications/Licenses:</b></div><div>
High school diploma or equivalency preferred. May require HVAC certification.</div><div><b>
Experience/Knowledge/Skills:</b></div><div>
Requires a minimum of (2) year&rsquo;s general experience in building trades, repair, and maintenance or handy work. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required.</div><div><b>
Computer literacy:</b></div><div>
Command of computer hardware/software is preferred, but not required.</div><div><b>
Language requirements:</b></div><div>
Multiple language fluency is desirable.</div><div><b>
Travel and availability requirements:</b></div><div>
May be required to travel for training sessions off-site on an ad-hoc basis.</div><div>
Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies and callouts in a timely manner during on-call rotation or as directed by surpervisor.</div><div><b>
Physical Requirements:</b></div><div>
Ability to lift 50lbs. following appropriate safety procedures: Work in an upright standing position for long periods of time. Crawl in small and tight spaces. Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain). Walk and climb stairs. Handle, grasp, feel objects and equipment. Reach with hands and arms. Communicate, receive and exchange ideas and information by means of the spoken and written. Ability to quickly and easily navigate property/buildings are required to meet the job functions. Repeat various motions with wrists, hands and fingers. Ability to detect auditory and/or visual emergency alarms. Ability to work extended/flexible hours and weekends based on project requirement. Driving when necessary (may be required to possess a valid Florida Driver&rsquo;s License.) Ability to climb ladders and work at heights above ground level (maximum 12-16 ft).</div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div><b>
Working Conditions:</b></div><div>
Work will be divided between indoor and outdoor work. The proportion of indoor to outdoor work will fluctuate. May be exposed to weather conditions such as heat, cold or rain while working outdoors.</div><div><b>
DISCLAIMER:</b><b> </b><b>This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.</b></div></div>

Maintenance Technician

<div>Overview:
<p>
The Portfolio Property Manager (PM) is a licensed Community Association Manager (CAM) under the provisions of Florida Statute 468. The Portfolio Property Manager is required to be knowledgeable about the Florida Statute that governs HOAs or Condos. Under general supervision and in association with the Board of Directors, Portfolio PM plans, directs, recommends, creates, and implements policies and procedures to ensure the services required to maintain the common elements of the Association(s) are provided in a first-class manner and accordance with governing documents.</p><p>
This role oversees multiple smaller developer sites. It is a hands-on leadership position responsible for overseeing the operational, administrative, financial, maintenance, and security functions of the Associations. The position requires the Portfolio PM to be on call 24 hours a day, 7 days a week, for emergency consultation in case of incidents requiring management intervention. All services of the Property Manager are under the direct supervision of Castle Management and are performed as stated in the Management agreement between the governing Developer Board of Directors and Castle Management, LLC.</p><p>
The Portfolio PM provides exemplary service consistent with the Castle Group's values and mission. As a representative of Castle Royal Service, he or she performs all responsibilities while demonstrating outstanding customer service skills.</p>
Responsibilities:
<div><b>
Operations and Accounting</b></div><ul><li>
Implements and complies with all reporting requirements outlined in the Castle Management contract.</li><li>
Implements and complies with meeting requirements outlined in Florida statute 718 or 720.</li><li>
Implements and utilizes Castle Management assigned inspection checklists to inspect community and facilities on a routine basis to determine maintenance, security, violations, safety, and landscaping deficiencies to comply with Castle Management guidelines.</li><li>
Creates, plans, directs and implements comprehensive systems for the protection of the community assets and records of the Association in a professional manner.</li><li>
Manages the Association&rsquo;s budget and financial processes, including reviewing expenses and preparing and submitting deficit funding requests to ensure cash flow is available to cover expenses.</li><li>
Assists in the preparation of monthly financial reports and reviews for accuracy with special attention to variance trends. Maintains working knowledge of the Association&rsquo;s financial reports and provides support to the Treasurer by obtaining responses to financial questions.</li><li>
Creates recommendations for collection action on delinquent accounts.</li><li>
Creates and implements processes for the storage and maintenance of Association records required under Florida Statute, including maintaining the Association&rsquo;s Website.</li><li>
Creates and implements Emergency Preparedness plans as outlined in the Castle Management contract, including those for weather-related events and other natural disasters.</li><li>
Solicits, reviews, and compiles bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association</li><li>
Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and properly reports it within the appropriate timelines to the appropriate party.</li><li>
Acts as liaison with legal counsel and other Association vendors as necessary to conduct Association business.</li><li>
Reviews and codes vendor invoices before payment after confirming that the work has been completed satisfactorily. Ensure payments are made in alignment with the Board's direction.</li><li>
Creates and implements architectural change request processes, including the utilization of assigned software programs to engage with Board or Committee members during the architectural review process. Set up ARC meetings.</li><li>
Sets up or transfers utility accounts for Association from the Developer.</li><li>
Schedules and leads new owner welcome meetings and orientations as needed.</li><li>
Purchases equipment and supplies to set up site offices and lifestyle program, if applicable.</li></ul><div></div><div><b><br>
Managing Relationships</b></div><ul><li>
Fosters appropriate communications between Board Members, Residents, and Management</li><li>
Responds within the required timeline to all resident owner and Board Member requests.</li><li>
Other duties and responsibilities as assigned.</li></ul><div></div><div><b><br>
Supervisory Responsibilities</b></div><ul><li>
Direct supervisor of the on-site team as applicable</li></ul>
Qualifications:
<p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><div><b>
Education and Experience</b></div><ul><li>
An active CAM license is required.</li><li>
An Associate&rsquo;s degree with a concentration in business is preferred.</li><li>
A minimum of Two (2) years of CAM or related business experience, or more depending on the community, are required.</li><li>
Intermediate to advanced knowledge and understanding of Property Management accounting practices, deficit funding, and budgeting skills required.</li><li>
Intermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint).</li><li>
Knowledge of or experience with construction and home-building processes relating to Certificate of Occupancy and closings</li><li>
The position requires a valid Driver&rsquo;s License.</li></ul><div></div><div><b><br>
Skills and Abilities</b></div><ul><li>
Outstanding customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.</li><li>
Strong experience with conflict resolution strategies is required.</li><li>
Advanced time management skills required to use time effectively based on key priorities, with the ability to prioritize tasks in an environment with constant changes.</li><li>
Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information using spoken and written language.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Strong analytical and problem-solving skills.</li><li>
Strong negotiation skills.</li><li>
Ability to present and speak in public settings required.</li><li>
Intermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint).</li><li>
Multiple language fluency is desirable and may be required depending on the community&rsquo;s needs.</li><li>
Ability to act with integrity, professionalism, and confidentiality.</li></ul><div></div><div><b><br>
Physical requirements</b></div><div>
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.</div><br>
<div></div><ul><li>
Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.</li><li>
Ability to lift 30lbs. following appropriate safety procedures.</li><li>
Ability to:</li><li>
Work in an upright standing position for long periods</li><li>
Work in different environmental working conditions (e.g., heat, cold, wind, rain).</li><li>
Walk and climb stairs.</li><li>
Handle, grasp, feel objects.</li><li>
Reach with hands and arms.</li><li>
Extensive use of fingers for typing and visual use of the computer monitor.</li><li>
Ability to quickly and easily navigate property/buildings.</li><li>
Repeat various motions with wrists, hands, and fingers.</li><li>
Visual ability correctable to 20/20.</li><li>
Ability to detect auditory and visual emergency alarms.</li><li>
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.</li><li>
Ability to respond verbally in an understandable, professional manner in person and over the telephone.</li><li>
Ability to travel to different sites within the week</li><li>
May be required to travel for training sessions off-site as needed. It may be occasionally required to cover for staff at other communities within a reasonable commuting distance.</li><li>
Ability to work extended hours and weekends if needed.</li></ul><div></div><div><b><br>
EQUAL EMPLOYMENT OPPORTUNITY</b></div><div>
Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.</div><div></div><div><b><br>
DISCLAIMER</b></div><div>
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.</div></div>

Property Manager- Portfolio

<div>Overview:
<div>
The Maintenance Technician helps maintain the grounds, facilities, and amenities of the Condominium or Homeowners Association (HOA) and reports to the Maintenance Supervisor or Property Manager. He or she ensures that all mechanical systems and equipment are functional and properly maintained in a clean and aesthetically appealing condition.</div><div>
The Maintenance Technician also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.</div>
Responsibilities:
<div><b>
(May include some or all of the following as applicable)</b></div><ul><li>
Reviews and completes work orders assigned by Maintenance Supervisor or Community Association Manager.</li><li>
Routinely inspects community and advises supervisor of any issues or makes corrections.</li><li>
Utilizes and maintains equipment in a proper, safe and effective manner.</li><li>
Maintains working relationships with community staff.</li><li>
Painting or touch up of all common areas as needed.</li><li>
Complete drywall projects</li><li>
Sprinkler head replacement</li><li>
Light Plumbing</li><li>
Electrical Experience</li><li>
Properly performs casual labor, such as lifting/moving heavy items as directed by supervisor.</li><li>
Makes general carpentry, electrical, plumbing, mechanical, and other minor community/building repairs as long as a permit is not required to complete the job.</li><li>
Maintains records and other maintenance reports as directed by supervisor.</li><li>
Reports need for major repairs to Community Association Manager Maintenance Supervisor.</li><li>
Checks all lighting daily.</li><li>
Pressure washes decks, sidewalks, entrances, and A/C and heat pump pads as necessary to maintain neat appearance.</li><li>
Regularly check AC drip pans for draining and clogs.</li><li>
Maintain any applicable recreational amenities (i.e. tennis courts, basketball court, bocce court).</li><li>
Ensures all safety precautions and procedures are followed while performing duties in compliance with OSHA guidelines and requirements.</li><li>
May be assigned other duties by Community Association Manager.</li></ul>
Qualifications:
<div><b>
Education/Training/Certifications/Licenses:</b></div><div>
High school diploma or equivalency preferred. May require HVAC certification.</div><div><b>
Experience/Knowledge/Skills:</b></div><div>
Requires a minimum of (2) year&rsquo;s general experience in building trades, repair, and maintenance or handy work. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required.</div><div><b>
Computer literacy:</b></div><div>
Command of computer hardware/software is preferred, but not required.</div><div><b>
Language requirements:</b></div><div>
Multiple language fluency is desirable.</div><div><b>
Travel and availability requirements:</b></div><div>
May be required to travel for training sessions off-site on an ad-hoc basis.</div><div>
Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies and callouts in a timely manner during on-call rotation or as directed by surpervisor.</div><div><b>
Physical Requirements:</b></div><div>
Ability to lift 50lbs. following appropriate safety procedures: Work in an upright standing position for long periods of time. Crawl in small and tight spaces. Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain). Walk and climb stairs. Handle, grasp, feel objects and equipment. Reach with hands and arms. Communicate, receive and exchange ideas and information by means of the spoken and written. Ability to quickly and easily navigate property/buildings are required to meet the job functions. Repeat various motions with wrists, hands and fingers. Ability to detect auditory and/or visual emergency alarms. Ability to work extended/flexible hours and weekends based on project requirement. Driving when necessary (may be required to possess a valid Florida Driver&rsquo;s License.) Ability to climb ladders and work at heights above ground level (maximum 12-16 ft).</div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div><b>
Working Conditions:</b></div><div>
Work will be divided between indoor and outdoor work. The proportion of indoor to outdoor work will fluctuate. May be exposed to weather conditions such as heat, cold or rain while working outdoors.</div><div><b>
DISCLAIMER:</b><b> </b><b>This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.</b></div></div>

<div>Overview:
<div><b>
Summary</b></div><p>
The Maintenance Supervisor (Condo) is responsible for the daily supervision of Maintenance and Housekeeping staff. The Maintenance Supervisor is responsible for the overall maintenance and physical appearance of interior and exterior of property by evaluating facilities to determine maintenance or repairs that need to be performed and assess building systems to plan work assignments and project schedules.</p><p>
The Maintenance Supervisor provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.</p>
Responsibilities:
<ul><li><div><b>
Essential </b><b>Duties and </b><b>R</b><b>esponsibilities</b></div><ul><li>
Completes a daily walk-through of property to ensure an aesthetically pleasing environment with fully functioning equipment and amenities. Create and complete work orders as needed.</li></ul><ul><li>
Assists in securing bids and proposals and makes recommendations to the Property Manager as they relate to the building&rsquo;s physical condition.</li></ul><ul><li>
Working knowledge of all tools and equipment, repair, and maintenance of that equipment, and requesting or reporting equipment issues to management</li></ul><ul><li>
Monitors work performed by service, building repair and maintenance contractors, assessing issues and handling escalations, offering recommendations for resolution to management.</li></ul><ul><li>
Responsible for stocking, ordering, and organizing an inventory of parts, supplies, and materials, while complying with the budgetary constraints dictated by the Association&rsquo;s Operating Budget and following established purchasing procedures.</li></ul><ul><li>
Responsible for receiving and verifying items received with maintenance deliveries.</li></ul><ul><li>
Maintains a safe work environment by properly training staff in safety procedures, as established by OSHA and Castle Group, and by ensuring staff has proper PPE&rsquo;s, equipment/supplies to perform their job.</li></ul><ul><li>
Works with the Property Manager to create and execute the Hurricane Preparedness Plan for the property and delegate tasks to team, as needed</li></ul><ul><li>
Provides inspection reports, checklists, pool log and other maintenance reports to Property Manager detailing property condition, safety issues, project updates and any other requested information.</li></ul><ul><li>
Using the established guidelines, assists in the preparation and implementation of a preventative maintenance program for the building and/or community, documenting procedures and processes followed.</li></ul><ul><li>
Executes the maintenance work schedule provided by the Property Manager.</li></ul><ul><li>
Responds to emergencies in the building and/or community as needed and is on-call 24/7. Maintains thorough knowledge and understanding of the emergency equipment and procedures and communicates to the Property Manager the status and outcome of any emergency.</li></ul><ul><li>
Other duties and responsibilities as assigned.</li></ul><div></div><div><b><br>
Supervisory Responsibilities</b></div><ul><li>
Directly manage a team of 2 or more</li></ul><ul><li>
Carry out supervisory responsibilities in accordance with Castle&rsquo;s policies and applicable laws.</li></ul><ul><li>
Responsibilities include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li></ul></li></ul>
Qualifications:
<div><b>
Qualifications</b></div><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><div><b>
Education and Experience</b></div><ul><li>
High school diploma or equivalency required.</li><li>
HVAC, CPO and/or OSHA certification or other certifications preferred.</li><li>
4+ years as a Maintenance supervisor or similar position</li><li>
Basic knowledge of relevant regulations and codes governing maintenance activities such as safety, environmental and building codes.</li><li>
Prior experience managing and leading a team</li><li>
May require working knowledge of building systems including, but not limited to fire suppression, security systems, cooling towers, pool equipment, domestic water pumps, generators, and elevator equipment.</li><li>
Driver&rsquo;s license required.</li></ul><div></div><div><b><br>
Skills and Abilities</b></div><ul><li>
Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.</li><li>
Able to work under tight deadlines and use time effectively based on key priorities.</li><li>
Effective leadership skills</li><li>
Intermediate command of computer hardware/software, specifically Microsoft Office Suite.</li><li>
Effective written and verbal communication skills</li><li>
Excellent interpersonal, negotiation, and conflict resolution skills.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Strong analytical and problem-solving skills.</li><li>
Ability to prioritize tasks and to delegate them when appropriate.</li><li>
Ability to act with integrity, professionalism, and confidentiality.</li><li>
Communicate, receive and exchange ideas and information by means of spoken and written language.</li></ul><p></p><div><b><br>
Physical requirements</b></div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><br>
<div></div><ul><li>
Ability to lift 50lbs. following appropriate safety procedures.</li><li>
Ability to:</li><li>
work in an upright standing position for long periods of time</li><li>
crawl in small and tight spaces</li><li>
work in different environmental working conditions (e.g. heat, cold, wind, rain).</li><li>
walk and climb stairs</li><li>
stoop and bend</li><li>
Extensive use of fingers for typing and visual use of the computer monitor.</li><li>
Handle, grasp, feel objects and equipment.</li><li>
Reach with hands and arms.</li><li>
Ability to quickly and easily navigate property/buildings are required to meet the job functions.</li><li>
Repeat various motions with wrists, hands and fingers.</li><li>
Ability to detect auditory and/or visual emergency alarms</li><li>
May be required to perform work outdoors during all seasons</li><li>
Ability to climb ladders and work at heights above ground level.</li><li>
Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.</li><li>
Visual ability correctable to 20/20.</li><li>
Ability to respond verbally in an understandable, professional manner in person and over the telephone.</li><li>
This position requires some travel to purchase or pick-up materials/supplies or attend off-site training sessions.</li><li>
Ability to work extended hours and weekends if needed.</li><li>
Valid Driver&rsquo;s License required</li></ul><div></div><div><br>
Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.</div><div></div><div><b><br>
EQUAL EMPLOYMENT OPPORTUNITY</b></div><div>
Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.</div><div></div><div><b><br>
DISCLAIMER</b></div><div>
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.</div></div>

Maintenance Supervisor- Condo

<div>Overview:
<p>
Under general supervision and in association with the Board of Directors, the Community Association Manager plans, directs, recommends, and implements policies and procedures to ensure the services required to maintain the common elements of the Association are provided in a first-class manner and in accordance with community rules and regulations.</p><p>
This is a hands-on leadership position responsible for overseeing the community's operational, administrative, financial, human resources, maintenance, and security functions. The position requires the Community Association Manager to be on call 24 hours a day, 7 days a week, for emergency consultation in the event of incidents requiring management intervention. All services of the Community Association Manager are under the direct supervision of Castle Management and are performed as stated, in the Management agreement between the governing Board of Directors and Castle Management, LLC.</p><p>
The Community Association Manager provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.</p>
Responsibilities:
<div><b>
Essential </b><b>Duties and </b><b>R</b><b>esponsibilities</b></div><div></div><div><b><br>
Operations and Accounting</b></div><ul><li>
Plans, directs and oversees implementation of comprehensive systems for protection of the community assets and records of the Association in a professional manner.</li><li>
Directs team on issuing violations and preparing for grievance committee meetings.</li><li>
Ensures collection policy is being followed by site team and accounts are being referred to the attorney as dictated by the collection policy.</li><li>
In collaboration with department managers, create and manage the Association&rsquo;s budget and financial processes</li><li>
Inspects community and facilities to ensure maintenance and security needs are being taken care of by appropriate Department Heads</li><li>
Assists in the preparation of monthly financial reports and reviews for accuracy and variance trends. Maintains working knowledge of the Association&rsquo;s financial reports and provides support to the Treasurer by obtaining responses to financial questions.</li><li>
First point of contact for Home Office escalations, specifically Accounting related items.</li><li>
In collaboration with department managers, complies with all reporting requirements outlined in the Castle Management contract.</li><li>
In collaboration with other departments, assists in preparation of the Annual Budget and coordination of Budget Meetings</li><li>
Complies with meeting requirements outlined in Florida Statue 718 or 720.</li><li>
Responsible for ensuring the Property Manager stores and maintains the Association records required under Florida Statute, including the maintenance of the Association&rsquo;s Website.</li><li>
Prepares and implements Emergency Preparedness plans as outlined in the Castle Management contract, including those for weather-related events and other natural disasters.</li><li>
Oversees solicitation of bids, and bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association.</li><li>
Oversees the drafting of RFPs (Requests for Proposal) as needed before bidding on large projects to ensure data received is comparable across all vendors.</li><li>
Ensures that direct reports promptly investigate and make a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and that they properly report it within the appropriate timelines to the appropriate party.</li><li>
Acts as liaison between Department Managers, legal counsel, Board Members, and Association vendors as necessary to conduct Association business.</li><li>
During the Property Manager&rsquo;s absence, ensures Assistant Property Manager tracks all architectural change requests by homeowners and inspects for compliance upon completion. Utilizes assigned software programs to engage with Board or Committee members during the architectural review process. Attends ARC meetings.</li></ul><div></div><div><b><br>
Talent Management</b></div><ul><li>
Owns all aspects of the employee cycle for direct reports, including hiring, training, managing performance, approving payroll and PTO, as well as coaching and developing teammates on-site. Ensures the team is capable of meeting the community&rsquo;s goals and high standards in a hospitable, sensitive, and courteous manner.</li><li>
Ensures all safety precautions and procedures are followed by all site teammates while performing assigned duties.</li></ul><div></div><div><b><br>
Managing Relationships</b></div><ul><li>
Fosters appropriate communications between Board Members, Residents, and Management</li><li>
Responds within the required timeline to all owner and Board Member requests.</li><li>
Other duties and responsibilities as assigned.</li></ul><div></div><div><b><br>
Supervisory Responsibilities</b></div><ul><li>
Directly manage the on-site leadership team.</li><li>
Carry out supervisory responsibilities following Castle&rsquo;s policies and applicable laws.</li><li>
Responsibilities include interviewing, hiring, training, developing, and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><div><b>
Education and Experience</b></div><ul><li>
Active CAM license is required.</li><li>
CMCA, AMS, PCAM preferred</li><li>
A Bachelor&rsquo;s ispreferrred with a concentration in business or hospitality preferred.</li><li>
Five (5) years of CAM or related leadership and business experience, or more depending on the community, are required.</li><li>
Experience in managing large scale HOAs with amenities.</li><li>
Leadership Experience of 5 years, leading a team of at least 10 teammates</li><li>
Outstanding customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization. Experience with conflict resolution strategies is required.</li><li>
Must be able to work under tight deadlines and use time effectively based on key priorities. Advanced time management skills.</li><li>
Effective written and verbal communication skills</li><li>
Basic knowledge and understanding of Property Management accounting practices, terminology, and budgeting (forecasting) skills required.</li><li>
Ability to interpret, review and analyze and summarize financial statements including reporting information to Board.</li><li>
Captial project budget/ management experience</li><li>
Intermediate command of computer hardware/software, specifically Microsoft Office Suite.</li></ul><div></div><div><b><br>
Skills and Abilities</b></div><ul><li>
Excellent verbal and written communication skills.</li><li>
Excellent interpersonal, negotiation, and conflict resolution skills.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Excellent leadership development skills.</li><li>
Strong talent development skills.</li><li>
Strong analytical and problem-solving skills.</li><li>
Ability to prioritize tasks and to delegate them when appropriate.</li><li>
Ability to act with integrity, professionalism, and confidentiality.</li><li>
Strong presentation and public speaking skills required.</li><li>
Intermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint).</li><li>
Communicate, receive, and exchange ideas and information by means of spoken and written language.</li><li>
Multiple language fluency is desirable and may be required depending on the community&rsquo;s needs.</li></ul><div></div><div><b><br>
Physical requirements</b></div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><br>
<div></div><ul><li>
Ability to lift 30lbs. following appropriate safety procedures.</li><li>
Ability to:</li><li>
Work in an upright standing position for long periods of time</li><li>
Work in different environmental working conditions (e.g. heat, cold, wind, rain).</li><li>
Walk and climb stairs.</li><li>
Handle, grasp, feel objects.</li><li>
Reach with hands and arms.</li><li>
Extensive use of fingers for typing and visual use of the computer monitor.</li><li>
Ability to quickly and easily navigate property/buildings.</li><li>
Repeat various motions with wrists, hands, and fingers.</li><li>
Ability to detect auditory and/or visual emergency alarms.</li><li>
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.</li><li>
Visual ability correctable to 20/20.</li><li>
Ability to respond verbally in an understandable, professional manner in person and over the telephone.</li><li>
May be required to travel for training sessions off-site as needed. It may be occasionally required to cover for staff at other communities within a reasonable commuting distance.</li><li>
Ability to work extended hours and weekends if needed.</li><li>
Position may require valid Driver&rsquo;s License.</li></ul><div></div><div><br>
Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.</div><div></div><div><b><br>
EQUAL EMPLOYMENT OPPORTUNITY</b></div><div>
Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.</div><div></div><div><b><br>
DISCLAIMER</b></div><div>
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.</div></div><div></div>

General Manager- HOA

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