Qureos Mentor

Castle Group

<div>Overview:
<p>
The Administrative Assistant provides a wide variety of administrative support services for the Condo Association, including support and assistance to the management office.</p><p>
The Administrative Assistant provides exemplary service in a manner consistent with the Castle Group's values and mission. He or she performs all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.</p>
Responsibilities:
<div><b>
Essential </b><b>Duties and </b><b>R</b><b>esponsibilities</b></div><ul><li>
Answers telephones promptly and assists residents with questions and concerns.</li><li>
Tracks resident issues to enable Property Manager to identify major problems or trends.</li><li>
Maintains Association files, mail, binders, and office supply inventory.</li><li>
Attends Board Meetings as requested.</li><li>
Creates/posts newsletters and notices. Assists the manager with updating the website as needed.</li><li>
Maintains homeowner roster, database, mail instructions, and homeowner files.</li><li>
Assists in reviewing leases, if applicable, and processing new owner approval and interview packages.</li><li>
Review receivable reports and assist the property manager in forwarding collection packages to counsel.</li><li>
Inputs/Processes/Closes work orders as required for landscape, maintenance, housekeeping, etc.</li><li>
May be responsible for the processing of Association expense checks.</li><li>
Records miscellaneous income in assigned software.</li><li>
Assists residents with account balance inquiries. Researches discrepancies, processes overpayment refunds, and processes owner credits and charges as instructed by the Property Manager.</li><li>
Process ARCs and assist residents in booking amenity reservations.</li><li>
Assists residents with access control requests (new fob, gate remotes, transponders, etc).</li><li>
In the absence of a Covenants Coordinator, conduct the following:</li><li>
Inspect the community on a recurring schedule as determined by the Association. Update all inspection data into the assigned compliance system, including issuing and closing out with consistent enforcement, ensuring completion</li><li>
Upload violations to the Production folder for mail-outs daily.</li><li>
Respond to resident inquiries with the information necessary to correct the violation in a timely manner.</li><li>
Ensures all safety precautions and procedures are followed while performing duties.</li><li>
Performs property inspections and follows up on work orders as needed as directed by the Property Manager</li><li>
Other duties and responsibilities as assigned by the Property Manager.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><div><b>
Education and Experience</b></div><ul><li>
High school diploma or equivalency required.</li><li>
A minimum of One (1) year of administrative support or related work experience is required. Must possess a strong administrative background.</li><li>
Intermediate command of computer hardware/software, specifically Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint, Teams).</li><li>
Position may require valid Driver&rsquo;s License.</li></ul><div></div><div><b><br>
Skills and Abilities</b></div><ul><li>
Strong customer service, communication, and interpersonal skills.</li><li>
Strong conflict resolution skills with ability to handle and diffuse conflict situations required.</li><li>
Able to work under tight deadlines and use time effectively based on key priorities.</li><li>
Excellent verbal and written communication skills through the ability to communicate, receive, and exchange ideas and information using spoken and written language.</li><li>
Excellent interpersonal and office management skills.</li><li>
Excellent organizational skills and a high attention to detail.</li><li>
Ability to prioritize tasks in a fast-paced environment.</li><li>
Multiple language fluency is desirable and may be required depending on the community&rsquo;s needs.</li><li>
Ability to learn new technology.</li><li>
Ability to act with integrity, professionalism, and confidentiality.</li></ul><p></p><div><b><br>
Physical requirements</b></div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><br>
<div></div><ul><li>
Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.</li><li>
Ability to lift 30lbs. following appropriate safety procedures.</li><li>
Ability to:</li><li>
Work in a seating sationary position for long periods of time</li><li>
Walk and climb stairs.</li><li>
Handle, grasp, feel objects and equipment.</li><li>
Reach with hands and arms.</li><li>
Extensive use of fingers for typing and visual use of the computer monitor.</li><li>
Repeat various motions with wrists, hands and fingers.</li><li>
Ability to detect auditory and/or visual emergency alarms.</li><li>
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.</li><li>
Visual ability correctable to 20/20.</li><li>
Ability to respond verbally in an understandable, professional manner in person and over the telephone.</li><li>
May be required to travel for training sessions off-site on an infrequent, ad-hoc basis.</li><li>
May be required to cover for administrative staff at other communities within reasonable distance when needed.</li></ul><div></div><div><b><br>
EQUAL EMPLOYMENT OPPORTUNITY</b></div><div>
Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.</div><div></div><div><b><br>
DISCLAIMER</b></div><div>
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.</div></div><div></div>

Administrative Assistant- Condo

<div>Overview:
<p>
The Administrative Assistant provides a wide variety of administrative support services for the Homeowners' association, including support and assistance to the management office.</p><p>
The Administrative Assistant provides exemplary service in a manner consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.</p>
Responsibilities:
<div><b>
Essential </b><b>Duties and </b><b>R</b><b>esponsibilities</b></div><ul><li>
Answers telephones promptly and assists residents with questions and concerns.</li><li>
Tracks resident issues to enable the Property Manager to identify major problems or trends.</li><li>
Maintains Association files, mail, binders, and office supply inventory.</li><li>
Attends Board Meetings as requested.</li><li>
Creates/posts newsletters and notices. Assists the manager with updating the website as needed.</li><li>
Maintains homeowner roster, database, mail instructions, and homeowner files.</li><li>
Assists in reviewing leases, if applicable, and processing new owner approval and interview packages.</li><li>
Review receivable reports and assist the property manager in forwarding collection packages to counsel.</li><li>
Inputs/Processes/Closes work orders as required for landscape, maintenance, housekeeping, etc.</li><li>
May be responsible for the processing of Association expense checks.</li><li>
Records miscellaneous income in assigned software.</li><li>
Assists residents with account balance inquiries. Researches discrepancies, processes overpayment refunds, and processes owner credits and charges as instructed by the Property Manager.</li><li>
Process ARCs and assist residents in booking amenity reservations.</li><li>
Assists residents with access control requests (new fob, gate remotes, transponders, etc).</li><li>
In the absence of a Covenants Coordinator, conduct the following:</li><li>
Inspect the community on a recurring schedule as determined by the Association. Update all inspection data into the assigned compliance system, including issuing and closing out with consistent enforcement, ensuring completion</li><li>
Upload violations to the Production folder for mail-outs daily.</li><li>
Respond to resident inquiries with the information necessary to correct the violation in a timely manner.</li><li>
Performs property inspections and follows up on work orders as needed as directed by the Property Manager</li><li>
Ensures all safety precautions and procedures are followed while performing duties.</li><li>
Other duties and responsibilities as assigned by the Property Manager.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><div><b>
Education and Experience</b></div><ul><li>
High school diploma or equivalency required.</li><li>
A minimum of One (1) year of administrative support or related work experience is required. Must possess a strong administrative background.</li><li>
Intermediate command of computer hardware/software, specifically Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint, Teams).</li><li>
The position may require a valid Driver&rsquo;s License.</li></ul><div></div><div><b><br>
Skills and Abilities</b></div><ul><li>
Strong customer service, communication, and interpersonal skills.</li><li>
Strong conflict resolution skills with the ability to handle and diffuse conflict situations required.</li><li>
Able to work under tight deadlines and use time effectively based on key priorities.</li><li>
Excellent verbal and written communication skills through the ability to communicate, receive, and exchange ideas and information using spoken and written language.</li><li>
Excellent interpersonal and office management skills.</li><li>
Excellent organizational skills and a high attention to detail.</li><li>
Ability to prioritize tasks in a fast-paced environment.</li><li>
Multiple language fluency is desirable and may be required depending on the community&rsquo;s needs.</li><li>
Ability to learn new technology.</li><li>
Ability to act with integrity, professionalism, and confidentiality.</li></ul><p></p><div><b><br>
Physical requirements</b></div><div>
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.</div><br>
<div></div><ul><li>
Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.</li><li>
Ability to lift 30lbs. following appropriate safety procedures.</li><li>
Ability to:</li><li>
Work in a seating position for long periods</li><li>
Handle, grasp, and feel objects and equipment.</li><li>
Reach with hands and arms.</li><li>
Extensive use of fingers for typing and visual use of the computer monitor.</li><li>
Ability to quickly and easily navigate property/buildings are required to meet the job functions.</li><li>
Repeat various motions with wrists, hands, and fingers.</li><li>
Ability to detect auditory and visual emergency alarms.</li><li>
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.</li><li>
Visual ability correctable to 20/20.</li><li>
Ability to respond verbally in an understandable, professional manner in person and over the telephone.</li><li>
May be required to travel for training sessions off-site on an infrequent, ad-hoc basis.</li><li>
May be required to cover administrative staff at other communities within reasonable distance when needed.</li></ul><div></div><div><b><br>
EQUAL EMPLOYMENT OPPORTUNITY</b></div><div>
Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.</div><div></div><div><b><br>
DISCLAIMER</b></div><div>
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.</div></div><div></div>

Administrative Assistant - HOA

<div>Overview:
<p>
The Property Manager job is licensed under the provisions of Florida Statute 468. The Property Manager is required to be knowledgeable about Florida Statute 718, which governs Condos. Under general supervision and in association with the Board of Directors, the Property Manager plans, directs, recommends, and implements policies and procedures to ensure the services required to maintain the common elements of the Association are provided in a first-class manner and accordance with community rules and regulations.</p><p>
This hands-on leadership position oversees the community's operational, administrative, financial, human resources, maintenance, and security functions. The position requires the Property Manager to be on call 24 hours a day, 7 days a week, for emergency consultation in the event of incidents requiring management intervention. All services of the Property Manager are under the direct supervision of Castle Management and are performed as stated in the Management agreement between the governing Board of Directors and Castle Management, LLC.</p><p>
The Property Manager provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service</p>
Responsibilities:
<div><b>
Operations and Accounting</b></div><ul><li>
Utilizes Castle Management assigned inspection checklists to inspect community and facilities on a routine basis to determine maintenance, security, violations, safety, and landscaping deficiencies to remain in compliance with Castle Management guidelines.</li><li>
Plans, directs, and oversees the implementation of comprehensive systems to protect the association's community assets and records professionally.</li><li>
Create and manage the Association&rsquo;s budget and financial processes</li><li>
Assists in preparing monthly financial reports and reviews for accuracy and variance trends. Maintains working knowledge of the Association&rsquo;s financial reports and supports the Treasurer by obtaining responses to financial questions.</li><li>
Compliance with all reporting requirements outlined in the Castle Management contract.</li><li>
Compliance with meeting requirements outlined in Florida Statue 718.</li><li>
Prepares recommendations for collection action on delinquent accounts and reports to the board on a monthly basis on the progress.</li><li>
Responsible for the storage and maintenance of Association records required under Florida Statute, including the maintenance of the Association&rsquo;s Website.</li><li>
Prepares and implements Emergency Preparedness plans as outlined in the Castle Management contract, including those for weather-related events and other natural disasters.</li><li>
Solicits, reviews, and compiles bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association.</li><li>
Draft RFPs (Requests for Proposals) as needed before bidding on large projects to ensure that the data received is comparable across all vendors.</li><li>
Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and properly reports it within the appropriate timelines to the appropriate party.</li><li>
Acts as liaison with legal counsel and other Association vendors as necessary to conduct Association business.</li><li>
Reviews and codes vendor invoices before payment after confirming that the work has been completed satisfactorily. Ensure payments are made in alignment with the Board's direction.</li><li>
In the absence of an Assistant Property Manager, tracks all architectural change requests by homeowners and inspects for compliance upon completion. Utilizes assigned software programs to engage with Board or Committee members during the architectural review process. Attends ARC meetings.</li></ul><div></div><div><b><br>
Talent Management</b></div><ul><li>
Owns all aspects of the employee cycle, including hiring, training, managing performance, approving payroll and PTO, and coaching and developing teammates on-site. Ensures the team is capable of meeting the community&rsquo;s goals and high standards in a hospitable, sensitive, and courteous manner.</li><li>
Ensures all safety precautions and procedures are followed by all site teammates while performing assigned duties.</li></ul><div></div><div><b><br>
Managing Relationships</b></div><ul><li>
Fosters appropriate communications between Board Members, Residents, and Management</li><li>
Responds within the required timeline to all owner and Board Member requests.</li><li>
Other duties and responsibilities as assigned.</li></ul><div></div><div><b><br>
Supervisory Responsibilities</b></div><ul><li>
Directly manage the on-site team</li><li>
Carry out supervisory responsibilities following Castle&rsquo;s policies and applicable laws.</li><li>
Responsibilities include interviewing, hiring, training, developing, and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li></ul>
Qualifications:
<p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><div><b>
Education and Experience</b></div><ul><li>
An active CAM license is required.</li><li>
An associate's degree with a concentration in business is preferred.</li><li>
A minimum of 2 years of CAM or related business experience, or more, depending on the community, is required.</li><li>
Knowledge and understanding of Property Management accounting practices, terminology, and budgeting skills required.</li><li>
Knowledgeable of Condo law and required statutory inspections and regulations as outlined by Florida state and county.</li><li>
Knowledge and understanding of High Rise/ Condo Life Safety equipment (Fire suppression systems, generators, chillers, cooling towers, elevators, etc.) required.</li><li>
Intermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint).</li><li>
Experience with Building Link or similar software may be required or preferred.</li><li>
Valid Driver&rsquo;s License.</li><li>
Some understanding of Condo building mechanics may be required</li></ul><div></div><div><b><br>
Skills and Abilities</b></div><ul><li>
Outstanding customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.</li><li>
Strong experience with conflict resolution strategies is required.</li><li>
Advanced time management skills required to use time effectively based on key priorities, with the ability to prioritize tasks in an environment with constant changes.</li><li>
Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information using spoken and written language.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Strong analytical, problem-solving, and negotiation skills.</li><li>
Strong presentation and public speaking skills required.</li><li>
Multiple language fluency is desirable and may be required depending on the community&rsquo;s needs.</li><li>
Ability to act with integrity, professionalism, and confidentiality.</li></ul><div></div><div><b><br>
Physical requirements</b></div><div>
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.</div><br>
<div></div><ul><li>
Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.</li><li>
Ability to lift 30lbs. following appropriate safety procedures.</li><li>
Ability to:</li><li>
Work in an upright standing position for long periods</li><li>
Work in different environmental working conditions (e.g., heat, cold, wind, rain).</li><li>
Walk and climb stairs.</li><li>
Handle, grasp, feel objects.</li><li>
Reach with hands and arms.</li><li>
Extensive use of fingers for typing and visual use of the computer monitor.</li><li>
Ability to quickly and easily navigate property/buildings.</li><li>
Ability to possibly walk in uneven terrain, depending on the community, while conducting inspections.</li><li>
Repeat various motions with wrists, hands, and fingers.</li><li>
Ability to detect auditory and visual emergency alarms.</li><li>
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.</li><li>
Visual ability correctable to 20/20.</li><li>
Ability to respond verbally in an understandable, professional manner in person and over the telephone.</li><li>
May be required to travel for training sessions off-site as needed. It may be occasionally required to cover for staff at other communities within a reasonable commuting distance.</li><li>
Ability to work extended hours and weekends if needed.</li></ul><div></div><div><b><br>
EQUAL EMPLOYMENT OPPORTUNITY</b></div><div>
Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.</div><div></div><div><b><br>
DISCLAIMER</b></div><div>
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.</div></div><div></div>

Property Manager - Condo

<div>Overview:
<div>
The Maintenance Technician helps maintain the grounds, facilities, and amenities of the Condominium or Homeowners Association (HOA) and reports to the Maintenance Supervisor or Property Manager. He or she ensures that all mechanical systems and equipment are functional and properly maintained in a clean and aesthetically appealing condition.</div><div>
The Maintenance Technician also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.</div>
Responsibilities:
<div><b>
(May include some or all of the following as applicable)</b></div><ul><li>
Reviews and completes work orders assigned by Maintenance Supervisor or Community Association Manager.</li><li>
Routinely inspects community and advises supervisor of any issues or makes corrections.</li><li>
Utilizes and maintains equipment in a proper, safe and effective manner.</li><li>
Maintains working relationships with community staff.</li><li>
Painting or touch up of all common areas as needed.</li><li>
Properly performs casual labor, such as lifting/moving heavy items as directed by supervisor.</li><li>
Makes general carpentry, electrical, plumbing, mechanical, and other minor community/building repairs as long as a permit is not required to complete the job.</li><li>
Maintains records and other maintenance reports as directed by supervisor.</li><li>
Reports need for major repairs to Community Association Manager Maintenance Supervisor.</li><li>
Checks all lighting daily.</li><li>
Pressure washes decks, sidewalks, entrances, and A/C and heat pump pads as necessary to maintain neat appearance.</li><li>
Regularly check AC drip pans for draining and clogs.</li><li>
Maintain any applicable recreational amenities (i.e. tennis courts, basketball court, bocce court).</li><li>
Ensures all safety precautions and procedures are followed while performing duties in compliance with OSHA guidelines and requirements.</li><li>
May be assigned other duties by Community Association Manager.</li></ul>
Qualifications:
<div><b>
Education/Training/Certifications/Licenses:</b></div><div>
High school diploma or equivalency preferred. May require HVAC certification.</div><div><b>
Experience/Knowledge/Skills:</b></div><div>
Requires a minimum of (2) year&rsquo;s general experience in building trades, repair, and maintenance or handy work. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required.</div><div><b>
Computer literacy:</b></div><div>
Command of computer hardware/software is preferred, but not required.</div><div><b>
Language requirements:</b></div><div>
Multiple language fluency is desirable.</div><div><b>
Travel and availability requirements:</b></div><div>
May be required to travel for training sessions off-site on an ad-hoc basis.</div><div>
Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies and callouts in a timely manner during on-call rotation or as directed by surpervisor.</div><div><b>
Physical Requirements:</b></div><div>
Ability to lift 50lbs. following appropriate safety procedures: Work in an upright standing position for long periods of time. Crawl in small and tight spaces. Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain). Walk and climb stairs. Handle, grasp, feel objects and equipment. Reach with hands and arms. Communicate, receive and exchange ideas and information by means of the spoken and written. Ability to quickly and easily navigate property/buildings are required to meet the job functions. Repeat various motions with wrists, hands and fingers. Ability to detect auditory and/or visual emergency alarms. Ability to work extended/flexible hours and weekends based on project requirement. Driving when necessary (may be required to possess a valid Florida Driver&rsquo;s License.) Ability to climb ladders and work at heights above ground level (maximum 12-16 ft).</div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div><b>
Working Conditions:</b></div><div>
Work will be divided between indoor and outdoor work. The proportion of indoor to outdoor work will fluctuate. May be exposed to weather conditions such as heat, cold or rain while working outdoors.</div><div><b>
DISCLAIMER:</b><b> </b><b>This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.</b></div></div>

Maintenance Technician

<div>Overview:
<p>
The Front Desk Attendant is responsible for the professional, effective, and efficient handling of all residents&rsquo; requests and needs upon entering the community or building.</p><p>
The Front Desk Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.</p>
Responsibilities:
<div><b>
Essential </b><b>Duties and </b><b>R</b><b>esponsibilities</b></div><ul><li>
Greets residents/guests upon entry, and respond to requests, questions, and any other needs.</li><li>
Documents issues or transactions as needed.</li><li>
Develop an understanding of Association policies and requirements.</li><li>
Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed.</li><li>
Develop knowledge of surrounding areas and attractions.</li><li>
Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed.</li><li>
Tracks activity logs and incident reports, records, and forms for the Property Manager&rsquo;s daily review.</li><li>
Escalates concerns and issues to the Property Manager for immediate resolution when necessary.</li><li>
Monitors Emergency Response System and responds in a timely and efficient manner.</li><li>
Monitors and controls Electronic Security Control Systems if applicable.</li><li>
Ensures all safety precautions and procedures are followed while performing duties.</li><li>
Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable.</li><li>
Dependent on shift, maybe required to handle overnight activities.</li><li>
Other duties and responsibilities as assigned.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><div><b>
Education and Experience</b></div><ul><li>
High school diploma or equivalency required.</li><li>
1+ years of administrative or hospitality experience preferred.</li></ul><div></div><div><b><br>
Skills and Abilities</b></div><ul><li>
Effective written and verbal communication skills.</li><li>
Excellent customer service skills including strong conflict resolution and de-escalation techniques.</li><li>
Intermediate command of computer hardware/software, specifically Microsoft Office Suite.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Ability to prioritize tasks.</li><li>
Ability to act with integrity, professionalism, and confidentiality.</li><li>
Multiple language fluency is desirable but not necessary.</li></ul><div></div><div><b><br>
Physical requirements</b></div><div>
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</div><br>
<div></div><ul><li>
Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.</li><li>
Ability to lift 30lbs. following appropriate safety procedures.</li><li>
Ability to:</li><li>
Work in an upright standing position for long periods.</li><li>
Walk and climb stairs.</li><li>
Easily navigate the property/building as required to meet the job functions.</li><li>
Extensive use of fingers for typing and visual use of the computer monitor.</li><li>
Handle, grasp, and feel objects and equipment.</li><li>
Reach with hands and arms.</li><li>
Repeat various motions with wrists, hands, and fingers.</li><li>
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.</li><li>
Ability to respond verbally in an understandable, professional manner in person and over the telephone.</li><li>
Ability to stoop and bend.</li></ul><div></div><div><b><br>
EQUAL EMPLOYMENT OPPORTUNITY</b></div><div>
Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.</div><div></div><div><b><br>
DISCLAIMER</b></div><div>
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.</div></div><div></div>

Front Desk Attendant

<div>Overview:
<div>
The Benefits Manager will manage the overall administration of the company&rsquo;s benefit programs, including 401(k) and health and welfare plans. They will provide solid analytical, technical, administrative, and customer service support company-wide to ensure accurate processing, timely crisis resolution, sustainable practices and regulatory compliance within our benefit programs. This position will work closely with internal business partners across the organization overseeing all of the organization's benefits including compliance with all regulations, and to manage all benefits programs while working to continually enhance and improve Castle Group's total rewards offering for teammates and their families while ensuring programs remain innovative, competitive, financially sustainable, and aligned with our strategic business objectives.</div><div></div><div><br>
The Benefits Manager also provides exemplary service in a manner consistent with the values and mission of the Castle Group. They perform all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.</div>
Responsibilities:
<div><b>
Program Management</b></div><ul><li>Collaborate across departments to ensure accurate and timely processing of benefits for new hires, promotions, transfers, and terminations.</li><li>Manage development of health and wellness program documents and communications.</li><li>Conduct training presentations on programs, as needed</li><li>Develop and document procedures to streamline processes, automate workflows and business rules, and ensure compliance with regulatory requirements and educate managers on those procedures and requirements</li><li>Analyze and review benefit programs and recommend changes in design, pricing, vendors as necessary to ensure programs are efficient, market competitive, compliant with regulatory requirements and aligned to strategic objectives</li><li>Address and resolve associate escalations and questions by interpreting benefit policies and procedures</li><li>Develop procedures and processes to ensure consistent and equitable administration of benefit plans and recommend changes to program designs as needed</li><li>Oversee program management of 401(k) plan</li></ul><div></div><div><b><br>
Compliance</b></div><ul><li>Ensure the company is compliant with federal, state, and local laws. Conduct audits as needed</li><li>Monitor payroll data for accuracy and resolve any discrepancies.</li><li>Maintain benefit plan and program compliance, including assistance with annual non-discrimination testing, plan audits and government filings, plan documents in accordance with the DOL, ACA, ERISA, and HIPAA requirements</li></ul><div></div><div><b><br>
Administration</b></div><ul><li>Lead annual open enrollment processes, including communications strategy development and testing of the open enrollment system</li><li>Work with the HRIS to develop tools to enhance the ability to deploy programs efficiently</li><li>Develop and monitor Standard Operating Procedures to ensure accuracy, efficiency, and appropriate audit controls. Reconcile issues, invoicing and audit benefits systems for accuracy.</li><li>Oversee the development of informative materials from benefits vendors and partners, ensuring updates to plan design and compliance are reflected in such collateral literature. Create, maintain and distribute teammate communications, documents, and templates such as enrollment, rate tables, benefit overview, training materials, etc.</li><li>Oversee, administer, and track all employee disability and FMLA claims and information. Assist with streamlining/administering employee time away and leave processing and partnering with payroll and the Employee Relations function as necessary.</li><li>Oversee, administer, and track all Worker&rsquo;s Compensation claims and information. Serve as escalation for litigated claims while working directly with outside counsel, carrier and broker to resolve claims.</li><li>Develop and analyze benefits key performance indicators (KPI) like plan participation and utilization for benefits programs monthly, quarterly and on an annual basis.</li><li>Develop, administer and evaluate wellness and healthcare educational programs to promote healthy lifestyles and changes in health care utilization and compliance.</li><li>Oversee the integration and enrollment of benefit programs for new accounts.</li><li>Submit all reports and analytics in a timely manner</li><li>Manage benefits budget ensuing all invoices are verified and submitted in a timely manner</li><li>Other related job duties as assigned</li></ul><div></div><div><b><br>
Direct reports</b></div><ul><li>Directly manage the Benefits Team with two direct reports</li><li>Carry out supervisory responsibilities in accordance with Castle&rsquo;s policies and applicable laws.</li><li>Responsibilities include interviewing, hiring, and training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li></ul>
Qualifications:
<div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><b><br>
Education and Experience</b></div><ul><li>Bachelor&rsquo;s degree in human resources, business or related field. Or a combination of experience and education equivalent.</li><li>3+ years' experience in Benefits Management, with significant understanding of IRS Section 125 regulations, COBRA, FMLA, HIPAA, and FLSA regulations, including at least two (2) at a managerial level.</li><li>Professional certification in Human Resources is strongly preferred.</li><li>Professional certification in employee benefits administration is strongly preferred.</li><li>Human Resources experience with a concentration in benefits administration.</li><li>Knowledge of current federal and state labor and benefit laws and regulations including ADA, ADEA, COBRA, EEOC, ERISA, FLSA, FMLA, Health Care Reform Act, HIPPA, OSHA, Pension Protection Act, Title 7, USERRA.</li><li>Experience implementing new benefit programs and managing major benefit changes.</li><li>Strong knowledge and understanding of benefit plan administration including wellness, leave administration, time away, and 401(k) Profit Sharing plan support.</li><li>Demonstrated experience of building, implementing, and managing compensation structures.</li><li>Application and working knowledge of UKG HRIS preferred.</li></ul><div></div><div><b><br>
Skills and Abilities</b></div><ul><li>Strong computer skills, including Microsoft Office 365 (especially Excel) and experience with HRIS systems, UKG preferred.</li><li>Proven leadership and team management abilities with the capacity to influence outcomes.</li><li>Numerical aptitude and experience with benefits, budgeting and business finance.</li><li>Strong project management and change management experience.</li><li>Ability to work independently with initiative and minimal supervision.</li><li>Effective communication skills with diverse populations in both written and spoken English.</li><li>Bilingual in Spanish is preferred; Creole is a plus.</li><li>Strong organizational skills, attention to detail, strong sense of urgency and accuracy, and ability to multitask while meeting deadlines.</li><li>Process improvement mindset with the ability to recommend and implement better practices.</li><li>Maintains confidentiality and handles sensitive information professionally.</li><li>Effective problem-solving skills and the ability to resolve issues quickly.</li><li>Adaptable in a fast-paced environment and committed to continuous personal and team development.</li></ul><div></div><div><b><br>
Physical requirements</b></div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><ul><li><br>
Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.</li><li>Ability to:</li></ul><div>
o lift up to 10 lbs.;</div><div>
o work in a sitting position about 80% of the day.</div><div>
o hear, understand and respond appropriately to verbal requests made in person and over the telephone.</div><div>
o respond verbally in an understandable, professional manner in person and over the telephone.</div><div>
o reach with hands and arms, communicate, receive, and exchange ideas and information.</div><div>
o easily navigate the building as required to meet the job functions; complete all required forms.</div><ul><li>Visual ability correctable to 20/20.</li><li>Manual dexterity to input data into the computer.</li><li>Ability to stoop and bend.</li><li>This position requires some travel, approximately 20% travel.</li><li>Most travel is within the state of Florida and may include overnight.</li></ul><div></div><div><br>
EQUAL EMPLOYMENT OPPORTUNITY</div><div>
Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.</div><div></div><div><br>
DISCLAIMER</div><div>
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.</div></div>

Benefits Manager

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