Abrar Admin

Castlight

<div>Job Description Summary
&lrm;
The Care Guide Support Specialist is responsible for providing expert technical and customer support to both medical and non-medical customers. This role involves troubleshooting, resolving technical issues, and ensuring customers fully benefit from the company&rsquo;s products and services. The Specialist will also coordinate with care center staff to provide exceptional experiences for patients and members.
&lrm;
How will you make an impact &amp; Requirements
&lrm;<h1 class="jobSectionHeader">
Care Guide Support Specialist
</h1>Must be able to start on May 11, 2026 and be present for all training for the following 6-8 weeks. Training is fully paid.
Must successfully complete 6-8 weeks of training with 100% attendance.
Key responsibilities include addressing inquiries, making appointments, and maintaining effective communication between the organization and its clients. The ideal candidate will possess strong problem-solving skills, technical expertise, and a customer-focused approach, with a high level of professionalism in handling sensitive medical information.
Key Responsibilities:
Technical and Customer Support:<ul><li>
Respond to customer inquiries promptly via phone, email, or chat and ensure efficient resolution of issues.</li><li>
Advance knowledge of technology including ability to troubleshoot connectivity., and communicate complex technical information to customers in an understandable and customer-friendly manner.</li><li>
Medical Customer Service &amp; Coordination:</li><li>
Provide customer service to patients/ members, addressing inquiries regarding medical appointments, insurance verification and eligibility determinations, benefits, etc.</li><li>
Process medical orders, including verifying patient information, coordinating, and ensuring accuracy in documentation.</li><li>
Providing accurate information related to care center services, locations and providers</li><li>
Work closely with care center staff to ensure a seamless and best-in-class experience for all customers, particularly for medical-related inquiries.</li><li>
Utilize appropriate tools to help determine next steps, including RN Triage, Urgent/Emergent and other processes as appropriate</li><li>
Respond to questions regarding claims, pharmacy, benefits and other insurance related topics and issues</li><li>
Issue Resolution &amp; Troubleshooting:</li><li>
Diagnose and resolve technical and customer service-related issues, escalating complex or unresolved problems to higher-level teams as needed.</li><li>
Maintain follow-up communication with customers to ensure issues are fully resolved and that they are satisfied with the outcome.</li><li>
Customer Documentation &amp; Record Keeping:</li><li>
Accurately document all customer interactions, technical support issues, and resolutions in the company's CRM or ticketing system.</li><li>
Maintain confidentiality and adhere to HIPAA regulations when handling sensitive medical information.</li></ul>
Collaboration &amp; Feedback:<ul><li>
Collaborate with other internal teams, including technical support, care centers, and product development, to improve customer service processes and enhance product offerings.</li><li>
Participate in calibrations where your results, call recordings, etc. are shared with others for the purpose of quality improvement and assessment.</li></ul>
Visual Acuity:<ul><li>
Ability to read text on a computer screen or printed documents for several hours at a time.</li><li>
Sitting for Extended Periods:</li><li>
Sitting for extended periods while answering calls, responding to emails, or using a computer.</li><li>
Suggested Duration: 4-8 hours per day, with regular breaks.</li></ul>
Use of Computer and Office Equipment:<ul><li>
Required to use a computer, laptop camera, headset, and other office equipment.</li><li>
Ability to type and use a mouse/keyboard efficiently, along with headset or phone usage for communication.</li><li>
Required to appear on camera and in compliance with our dress code for all meetings, training, coachings and other designated interactions.</li><li>
Required to maintain stable internet connectivity in compliance with company standards.</li><li>
Ability to type quickly and accurately, manage multiple tasks simultaneously, and handle office equipment (e.g., headset, mouse).</li></ul>
Clear Communication:<ul><li>
Clear speaking and listening abilities, as well as accurate written communication skills.</li></ul>
Physical Stamina:<ul><li>
While not physically demanding in terms of heavy lifting or strenuous activity, remote customer service workers may need to maintain focus for long periods, sometimes requiring stamina to stay engaged.</li><li>
Ability to remain alert and engaged during calls and interactions for extended periods (e.g., 4-8 hours).</li><li>
Occasional Lifting of Office Equipment:</li><li>
While this position doesn&rsquo;t generally face heavy physical tasks, you may need to move or set up their office equipment occasionally, such as adjusting a desk, setting up a new monitor, or repositioning chairs.</li><li>
Ability to lift office supplies or equipment (typically 10-20 lbs).</li></ul>
Work Environment Maintenance:<ul><li>
Ability to arrange a work area that promotes efficiency, comfort and ensures the confidentiality of our customers/patients which includes potentially involving adjusting furniture or organizing equipment. This requires a dedicated, private interruption free work space.</li><li>
Company policy prohibits employees from providing dependent care for an adult or child during work hours.</li><li>
Hybrid employees must adhere to in-office schedules and requirements as determined by management</li><li>
This represents a summary and not an exhaustive list of duties, responsibilities or requirements for this role.</li></ul><h3 class="jobSectionHeader">
**This position is bonus eligible based on individual and company performance.**</h3>
&lrm;
Compensation:
$20.00
to
$30.00</div>

Care Guide Support Specialist

<div>Job Description Summary
&lrm;
Must be able to start on May 11, 2026, and be present for all training for the following six weeks. Training is fully paid and benefits start on day one. Only candidates available to work Monday through Sunday will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance.
&lrm;
How will you make an impact &amp; Requirements
&lrm;
<div>Job Description
 
apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world&rsquo;s first comprehensive app for all health needs.
 
 
Responsibilities:
 
Explanation of Benefits
 
Connecting members to designated benefit programs
 
Healthcare Service Pricing Estimates
 
Medical Billing disputes facilitation
 
Provider search
 
Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
 
Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, appointment scheduling, and more.
 
Take ownership of resolving customer service and healthcare navigation issues
 
Takes ownership of quality, efficiency, casing, productivity, and other standards of world-class service
 
Keep customer information confidential and in compliance with HIPAA regulations
 
Manages case backlog attentively and documents each interaction in Salesforce
 
Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
 
Willingness to work occasional overtime, although this is rare. The typical schedule is Monday through Friday in addition to 4-hour shifts on Saturday and Sunday. Shifts start as early as 5:45 AM MST and the last shift ends at 7 PM MST (Remote)
 
 
Qualifications:
 
Minimum 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
 
Medical office experience preferred but not required
 
Two years of proven customer service and/or patient care experience
 
Strong communication skills, both verbal and written
 
Tech savvy- the ability to use and navigate members with our mobile technology
 
Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
 
Positive, friendly, and professional demeanor with customers
 
Adept at juggling multiple tasks and customer support requests at the same time
 
Familiarity with Salesforce Service Cloud and Google Suite is a plus
 
Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
 
High school diploma required or equivalent
 
Spanish speaking and writing are a plus
 
 
At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.
 
What you&rsquo;ll love about working here:
 
<ul><li>Fun, friendly, and unique culture &ndash; Bring your whole self to work every day!
</li><li>Medical, dental &amp; vision insurance starts 1st day
</li><li>Paid time off &amp; paid holidays
</li><li>Employer contributions for HSA accounts
</li><li>Tuition assistance
</li><li>Matching 401(K)
</li></ul> 
Travel: None
 
Location: New England areas ( CT, ME, MA, NH, RI, and VT) Remote
</div>&lrm;
Compensation:
$20.00
to
$30.00</div>

<div>Job Description Summary
&lrm;
Must be able to start on May 11, 2026, and be present for all training for the following six weeks. Training is fully paid and benefits start on day one. Only candidates available to work Monday through Sunday will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance.
&lrm;
How will you make an impact &amp; Requirements
&lrm;<div>
Job Description 
apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world&rsquo;s first comprehensive app for all health needs. 
 
 Responsibilities: 
Explanation of Benefits 
Connecting members to designated benefit programs 
Healthcare Service Pricing Estimates 
Medical Billing disputes facilitation 
Provider search 
Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. 
Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, appointment scheduling, and more. 
Take ownership of resolving customer service and healthcare navigation issues 
Takes ownership of quality, efficiency, casing, productivity, and other standards of world-class service 
Keep customer information confidential and in compliance with HIPAA regulations 
Manages case backlog attentively and documents each interaction in Salesforce 
Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned 
Willingness to work occasional overtime, although this is rare. The typical schedule is Monday through Friday in addition to 4-hour shifts on Saturday and Sunday. Shifts start as early as 5:45 AM MST and the last shift ends at 7 PM MST (Remote) 
 
Qualifications: 
Minimum 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims 
Medical office experience preferred but not required 
Two years of proven customer service and/or patient care experience 
Strong communication skills, both verbal and written 
Tech savvy- the ability to use and navigate members with our mobile technology 
Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training 
Positive, friendly, and professional demeanor with customers 
Adept at juggling multiple tasks and customer support requests at the same time 
Familiarity with Salesforce Service Cloud and Google Suite is a plus 
Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone 
High school diploma required or equivalent 
Spanish speaking and writing are a plus 
 
At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results. 
What you&rsquo;ll love about working here: 
<ul><li>Fun, friendly, and unique culture &ndash; Bring your whole self to work every day!</li><li>Medical, dental &amp; vision insurance starts 1st day</li><li>Paid time off &amp; paid holidays</li><li>Employer contributions for HSA accounts</li><li>Tuition assistance</li><li>Matching 401(K)</li></ul> 
Travel: None 
Location: New England areas ( CT, ME, MA, NH, RI, and VT) Remote</div>
&lrm;
Compensation:
$20.00
to
$30.00</div>

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Castlight

About Company

Care Guide Support Specialist

Care Guide Support Specialist

Care Guide Support Specialist