Abrar Admin

Castlight Health

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 Job Description Summary
 
 
 
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 Must be able to start on May 11, 2026, and be present for all training for the following six weeks. Training is fully paid and benefits start on day one. Only candidates available to work Monday through Sunday will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance.
 
 
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 How Will You Make An Impact &amp; Requirements
 
 
 
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 Job Description
 
 
 
 apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world&rsquo;s first comprehensive app for all health needs.
 
 
 
 Responsibilities
 
 
 
 Explanation of Benefits
 
 
 Connecting members to designated benefit programs
 
 
 Healthcare Service Pricing Estimates
 
 
 Medical Billing disputes facilitation
 
 
 Provider search
 
 
 Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
 
 
 Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, appointment scheduling, and more.
 
 
 Take ownership of resolving customer service and healthcare navigation issues
 
 
 Takes ownership of quality, efficiency, casing, productivity, and other standards of world-class service
 
 
 Keep customer information confidential and in compliance with HIPAA regulations
 
 
 Manages case backlog attentively and documents each interaction in Salesforce
 
 
 Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
 
 
 Willingness to work occasional overtime, although this is rare. The typical schedule is Monday through Friday in addition to 4-hour shifts on Saturday and Sunday. Shifts start as early as 5:45 AM MST and the last shift ends at 7 PM MST (Remote)
 
 
 
 Qualifications
 
 
 
 Minimum 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
 
 
 
 Medical Office Experience Preferred But Not Required
 
 
 
 Two years of proven customer service and/or patient care experience
 
 
 Strong communication skills, both verbal and written
 
 
 Tech savvy- the ability to use and navigate members with our mobile technology
 
 
 Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
 
 
 Positive, friendly, and professional demeanor with customers
 
 
 Adept at juggling multiple tasks and customer support requests at the same time
 
 
 Familiarity with Salesforce Service Cloud and Google Suite is a plus
 
 
 Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
 
 
 High school diploma required or equivalent
 
 
 Spanish speaking and writing are a plus
 
 
 At apree health our vision is to transform lives through better health.
 
 The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.
 
 
 
 
 What You&rsquo;ll Love About Working Here
 
 
 
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 Fun, friendly, and unique culture &ndash; Bring your whole self to work every day!
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 Medical, dental &amp; vision insurance starts 1st day
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 Paid time off &amp; paid holidays
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 Employer contributions for HSA accounts
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 Tuition assistance
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 Matching 401(K)
 
 
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 Travel: None
 
 
 Location: New England areas ( CT, ME, MA, NH, RI, and VT) Remote
 
 
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 Compensation
 
 
 
 $20.00
 
 
 to
 
 
 $30.00
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Care Guide Support Specialist

Join Castlight Health and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Castlight Health

About Company

Care Guide Support Specialist