Qureos Mentor

CCC Intelligent Solutions

<div><h1 class="jobSectionHeader"><b>Pay Rate/Hourly Range:
</b></h1><ul><li><p>The hourly range is $20.00 - $43.00 per hour.
</p></li><li><p>Pay is based on factors including school year, program of study, role responsibilities, etc.
</p></li></ul><p></p><p>CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy <b>, </b>creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we&rsquo;re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We&rsquo;re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com .<br>
</p><p></p><br>
<h1 class="jobSectionHeader"><b>The Role
</b></h1>As a member of AI Enablement team in CCC, you will be exploring many different technologies from network and infrastructure to the AI/machine learning algorithms that run on them. CCC owns many applications and services that we at AIE team are doing our best every day to create tools and services to improve the performance, accuracy, and efficiency of our Data Scientists and Machine Learning engineers. Our goal is to understand and utilize the state-of-the-art tools in the field of MLOps and DevOps. If you have an ambition to excel at this field, learn more and contribute more every day, we are eager to have you in our team.<br>
<p></p><br>
<h1 class="jobSectionHeader"><b>Key Responsibilities:
</b></h1><ul><li>Be involved in the full lifecycle of microservice development from design through testing and release.
</li></ul><ul><li>Design Dashboards and User Interfaces for our latest tools and models
</li></ul><ul><li>Contribute into the research and introduction of new MLOps/DevOps tools and technologies.
</li></ul><ul><li>Implement automations for deployment and monitoring of CCC applications.
</li></ul><ul><li>Collaborate with ML engineers and Data Scientists to facilitate their model development pipelines.
</li></ul><ul><li>Work with the Database, Middleware, Network and Server teams for applications deployment.
</li></ul><ul><li>Apply data science, machine learning &amp; optimization techniques to real-world problems.
</li></ul><ul><li>Manage individual project priorities, deadlines, and deliverables.<br>
</li></ul><p></p><br>
<h1 class="jobSectionHeader"><b>Requirements:
</b></h1><ul><li>Experience with software development in one or more general purpose scripting and programming languages (included but not limited to Python, Go, Java and JavaScript)
</li></ul><ul><li>Understanding Linux systems and bash scripts
</li></ul><ul><li>Working knowledge of version control systems like Git
</li></ul><ul><li>Understanding the concepts and processes surrounding Software Development Lifecycle.
</li></ul><ul><li>Interest in learning other coding languages per team requirements
</li></ul><ul><li>Experience in Kubernetes, Terraform, Pulumi, Ansible or other configuration management solutions is preferred<br>
</li></ul><p></p><br>
<div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>About CCC's Commitment to Employees:
</b></h1></div></div></div></div></div></div></div><p>CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion &amp; Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
</p><p></p><p>At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC&rsquo;s success.
</p><p></p><p>CCC offers competitive compensation and benefits to support you and your families, including:
</p><ul><li><p>401K Match
</p></li><li><p>Paid time off
</p></li><li><p>Annual Incentive Plan Performance Bonus
</p></li><li><p>Comprehensive health insurance
</p></li><li><p>Adoption Assistance
</p></li><li><p>Tuition Reimbursement
</p></li><li><p>Wellness Programs
</p></li><li><p>Stock Purchase Plan options
</p></li><li><p>Employee Resource Groups
</p></li></ul><p></p><p>For more information about our benefits, please check out our careers site .
</p><p></p><p>Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
</p><p></p><p>If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.</p></div>

AI Enablement Intern

<div><p>Salary range is:
</p>$70,138.85 - $98,000.00
<p>This position is bonus and/or commission eligible.
</p><p></p><p>CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy <b>, </b>creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we&rsquo;re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We&rsquo;re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com .<br>
</p><p></p><br>
<h1 class="jobSectionHeader"><b>The Role
</b></h1>Incident Coordinator Operations Analyst is responsible for executing high-quality, timely, and customer-focused incident and maintenance communications across CCC platforms. The role reduces notification time, improves clarity and consistency of messaging, and provides leadership on major incidents by driving the communication cadence and aligning stakeholders on impact, next updates, and restoration progress. We&rsquo;re looking for someone who is energized by automation and AI and excited to help CCC evolve toward real-time, self-service status updates and AI-assisted communication workflows.
<br>
This role collaborates with SRE, Product, Account Teams, and vendors to deliver prompt, accurate updates and escalate outages to the right owners when needed.
<br>
The successful candidate brings 2-3 years of experience in systems, IT services, incident communications, service management, or a related operational role. They demonstrate strong analytical skills, and the ability to perform in a fast-paced, customer-focused environment. Familiarity with the IT Infrastructure Library (ITIL) framework is a plus.<br>
<p></p><br>
<h1 class="jobSectionHeader"><b>Key Responsibilities:
</b></h1><ul><li>Serve as the communications lead during incidents and maintenance events, ensuring clear, accurate, and consistent messaging to customers and internal stakeholders.
</li></ul><ul><li>Provide bridge leadership during major incidents: join/establish bridges, drive communication cadence, and coordinate inputs across ICC, SRE, Product, Account Teams, and vendors.
</li></ul><ul><li>Own the communications cadence (initial notification, regular updates, mitigation/restoration, and post-incident wrap-up) and ensure updates meet defined SLAs/expectations.
</li></ul><ul><li>Maintain high-quality documentation during events (timeline, impact statements, customer-facing summaries, decisions, and follow-ups) to support post-incident reviews and reporting.
</li></ul><ul><li>Manage and triage the intake process for IT-related requests, customer questions, and escalations; route to the correct teams and track to resolution.
</li></ul><ul><li>Execute and coordinate escalations when impact, duration, or severity thresholds are met; ensure the right stakeholders are engaged quickly.
</li></ul><ul><li>Own customer communications artifacts (as applicable), ensuring accuracy, approvals, and distribution are completed on time.
</li></ul><ul><li>Own and administer the Status Page (PagerDuty Status Page or similar): publish incidents/maintenance, manage component status, maintain templates, and ensure the page reflects real-time service health.
</li></ul><ul><li>Coordinate incident follow-up activities (post-incident communications, customer-facing summaries, action item tracking) and support continuous improvement.
</li></ul><ul><li>Administer and improve operational processes and procedures related to incident communications, including templates, playbooks, and quality checks.
</li></ul><ul><li>Act as a primary contact for external customers and vendors for incident-related communications, ensuring a professional, empathetic, and customer-first experience.
</li>Participate in an on-call rotation to support incident communications and customer updates during off-hours, weekends, and holidays as needed.<br>
<li>
</li></ul><p></p><br>
<h1 class="jobSectionHeader"><b>Requirements:
</b></h1><ul><li>2+ years of experience in incident communications, IT operations support, service management, or customer communications in a production environment.
</li></ul><ul><li>Able to translate technical updates into clear, customer-ready messaging.
</li></ul><ul><li>Experience operating in high-pressure environments with strong attention to detail and quality control.
</li></ul><ul><li>Exposure to automation and/or AI-assisted workflows (as a user or contributor).
</li></ul><ul><li>Ability to lead/facilitate collaboration across multiple teams and stakeholders, including vendors and customer-facing teams.
</li></ul><ul><li>Strong analytical skills and comfort using metrics and reporting to drive improvements.
</li></ul><ul><li>Self-starter who can work independently, prioritize effectively, and manage multiple concurrent incidents/issues.
</li></ul><p>Preferred Qualifications
</p><ul><li>Familiarity with incident management practices (major incident processes, post-incident reviews, and follow-up tracking).
</li></ul><ul><li>Experience owning or administering a Status Page solution (PagerDuty Status Page or similar).
</li>Knowledge of ITIL concepts and service management best practices.<br>
<li>
</li></ul><p></p><br>
<div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>About CCC's Commitment to Employees:
</b></h1></div></div></div></div></div></div></div><p>CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion &amp; Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
</p><p></p><p>At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC&rsquo;s success.
</p><p></p><p>CCC offers competitive compensation and benefits to support you and your families, including:
</p><ul><li><p>401K Match
</p></li><li><p>Paid time off
</p></li><li><p>Annual Incentive Plan Performance Bonus
</p></li><li><p>Comprehensive health insurance
</p></li><li><p>Adoption Assistance
</p></li><li><p>Tuition Reimbursement
</p></li><li><p>Wellness Programs
</p></li><li><p>Stock Purchase Plan options
</p></li><li><p>Employee Resource Groups
</p></li></ul><p></p><p>For more information about our benefits, please check out our careers site .
</p><p></p><p>Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
</p><p></p><p>If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.</p></div>

Incident Operations Analyst

<div><p>Salary range is:
</p>$78,555.51 - $115,000.00
<p>This position is bonus and/or commission eligible.
</p><p></p><p>CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy <b>, </b>creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we&rsquo;re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We&rsquo;re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com .<br>
</p><p></p><br>
<h1 class="jobSectionHeader"><b>The Role
</b></h1>The Community Engagement Manager leads the company&rsquo;s efforts to build meaningful, long term relationships with the communities where we live and work, with a strong emphasis on our hometown Chicago market. This role designs and delivers community engagement programs centered on philanthropic giving, employee volunteerism, nonprofit partnerships, and employee giving initiatives that strengthen local impact, foster employee connection, and reinforce company values.
<br>
<br>
The Community Engagement Manager reports to the Senior Director, Communications, Marketing and Corporate Social Responsibility and works closely with cross functional partners to drive participation and visibility across the organization.<br>
<p></p><br>
<h1 class="jobSectionHeader"><b>Key Responsibilities:
</b></h1><p><b>Community Engagement Strategy
</b></p><ul><li><p>Develop and execute a community engagement strategy that prioritizes strong local relationships and visible impact in the Chicago market.
</p></li><li><p>Identify opportunities to deepen participation and connection among employees, community partners, and local stakeholders.
</p></li></ul><p><b>Philanthropic Giving &amp; Nonprofit Partnerships
</b></p><ul><li><p>Manage charitable giving programs, including grants, sponsorships, and in‑kind contributions.
</p></li><li><p>Build, manage, and steward relationships with nonprofit organizations and community partners, with an emphasis on Chicago‑based and locally relevant organizations.
</p></li><li><p>Ensure partnerships are impactful, well‑managed, and aligned with company values.
</p></li></ul><p><b>Employee Volunteerism &amp; Giving
</b></p><ul><li><p>Design and lead employee volunteer programs, including company‑wide initiatives, team‑based opportunities, and skills‑based volunteering.
</p></li><li><p>Oversee employee giving initiatives, such as matching gifts or annual giving campaigns, to drive engagement and participation.
</p></li><li><p>Partner with internal leaders and employee groups to promote involvement and champion community efforts across the company.
</p></li></ul><p><b>Community Storytelling &amp; Visibility
</b></p><ul><li><p>Collaborate with Communications and Marketing to highlight community partnerships, volunteer activities, and philanthropic impact through internal and external channels.
</p></li><li><p>Support storytelling that reinforces employee pride and demonstrates the company&rsquo;s commitment to its communities.
</p></li></ul><p><b>Measurement &amp; Program Management
</b></p><ul><li><p>Track participation, engagement, and outcomes of community programs to inform decision‑making and continuous improvement.
</p></li><li><p>Gather insights and feedback from employees and community partners to strengthen programs over time.<br>
</p></li></ul><p></p><br>
<h1 class="jobSectionHeader"><b>Requirements:
</b></h1><ul><li><b>Education: </b>Bachelor&rsquo;s degree preferred.
</li><li><b>Experience: </b>Experience in community engagement, corporate philanthropy, employee volunteer programs, nonprofit partnerships, or related fields
</li><li><b>Location: </b>Chicago‑based candidates strongly preferred.
</li></ul><p></p><p><b>Skills &amp; Attributes:
</b></p><ul><li>Strong relationship‑building and partnership management skills.
</li><li>Ability to inspire and mobilize employee participation.
</li><li>Excellent communication and collaboration skills.
</li><li>Highly organized, proactive, and comfortable working across teams.
</li>Familiarity with the Chicago nonprofit and civic landscape is a plus.<br>
<li>
</li></ul><p></p><br>
<div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>About CCC's Commitment to Employees:
</b></h1></div></div></div></div></div></div></div><p>CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion &amp; Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
</p><p></p><p>At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC&rsquo;s success.
</p><p></p><p>CCC offers competitive compensation and benefits to support you and your families, including:
</p><ul><li><p>401K Match
</p></li><li><p>Paid time off
</p></li><li><p>Annual Incentive Plan Performance Bonus
</p></li><li><p>Comprehensive health insurance
</p></li><li><p>Adoption Assistance
</p></li><li><p>Tuition Reimbursement
</p></li><li><p>Wellness Programs
</p></li><li><p>Stock Purchase Plan options
</p></li><li><p>Employee Resource Groups
</p></li></ul><p></p><p>For more information about our benefits, please check out our careers site .
</p><p></p><p>Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
</p><p></p><p>If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.</p></div>

Community Engagement Manager

Join CCC Intelligent Solutions and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CCC Intelligent Solutions

About Company

AI Enablement Intern

Incident Operations Analyst

Community Engagement Manager