Qureos Mentor

CCI Systems, Inc.

<p></p><div><p><b>Why CCI?</b><b> </b>CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on the job training, overtime, professional development, and inspire you to be bold, yet accountable. We value our employees&rsquo; hard work and determination and <b>REWARD</b> results all while having fun!</p><p><b>
Our mission</b> is to make life better through devotion to our world class employees and delivering innovative solutions for our customers.</p><p><b>
We are seeking</b><b> </b>a<b> Senior Construction</b><b> Manager &ndash; Wireless</b> (SCM) whom is an integral part of the project team, responsible for overseeing the day-to-day execution and completion of specific tasks and milestones within wireless telecommunication projects. Ensures project activities are conducted efficiently, on schedule, and in adherence to quality standards. The QCM coordinates closely with the Wireless CAD team, Project Managers, Construction Managers, Quality Control team, and Engineers, contributing significantly to project efficiency and success.</p><p></p><p><b><br>
Responsibilities</b></p><br>
<p></p><ul><li>
Manage and complete projects which are assigned / awarded on time and in budget.</li><li>
Work closely with Wireless CAD, Site Acquisition, Construction Managers, Project Managers, Quality Control teams to ensure deliverables meet client and jurisdiction standards.</li><li>
Review / Redline A&amp;E drawings.</li><li>
Review / Redline structural documents.</li><li>
Manage client requests, including purchase orders and invoicing requirements.</li><li>
Manage subcontractors, including issuing purchase orders and approving invoices.</li><li>
Manage internal trackers to ensure delivery schedules are met.</li><li>
Attend client meetings as required, either in person or virtually.</li><li>
Upload documents and manage internal SharePoint folders.</li><li>
Ability to travel as needed.</li><li>
Ensure confidentiality of company information.</li><li>
Perform other related duties as assigned by management.</li></ul><p></p><p><b><br>
Qualifications</b></p><br>
<p></p><ul><li>
Associate's degree in Project Management, Business Administration, Construction Management, or a related field, or equivalent practical experience required.</li><li>
Minimum of 2-3 years of experience in project coordination or supervision, preferably within the wireless telecommunications or a related construction/infrastructure industry required.</li><li>
Familiarity with project management principles and basic methodologies.</li><li>
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and experience with project tracking tools.</li><li>
Basic understanding of wireless telecommunication infrastructure components and deployment processes.</li><li>
Ability to interpret basic construction drawings and site plans.</li><li>
Excellent communication skills, both written and verbal, with the ability to convey information clearly to team members and subcontractors.</li><li>
Experience in the wireless telecommunications industry with specific knowledge of carrier standards.</li><li>
Basic understanding of financial processes related to projects.</li><li>
Desire and demonstrated potential for advancement to a Project Manager role preferred.</li><li>
Introductory project management certification preferred.</li><li>
Familiarity with client portals and project management software used in the telecom industry.</li><li>
Strong organizational skills and attention to detail, capable of managing multiple tasks and deadlines.</li><li>
Highly responsible, resourceful, accurate, dependable, and self-motivated, with a strong desire to learn and contribute to team success.</li><li>
The ability to embrace corporate values, understand the company mission, and exemplify CCI leadership behaviors.</li></ul><p></p><p><b><br>
Shift </b>is full-time Monday &ndash; Friday between the hours of 8:00 am &ndash; 5:00 pm CST. Must be flexible and willing to work outside normal business hours as necessary.</p></div><p></p>

Quality Control Manager-Wireless

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Why Guide Star?</b><b> </b>Guide Star is an IT managed services provider specializing in IT technical and end user support, monitoring, managed wireless solutions and security for small and medium size business, internet service providers, and hospitality organizations across the US and Canada. We are a division of CCI Systems, Inc., which is an Employee-Owned solution provider specializing in telecommunications, comprehensive network assessments, industry-leading engineering, drafting and design services, and 24/7 support services. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We value our employees&rsquo; hard work and determination and <b>REWARD</b> results all while having fun! Our mission is to make life better by connecting people through innovative communication systems.</p><p><b>
We are seeking</b><b> </b>a <b>Technical Support Specialist</b><b> </b>to proactively monitor, troubleshoot, and support customer networks, endpoints, systems, programs, and other aspects of their operations to ensure business objectives are met or exceeded. Responding efficiently and accurately to alerts, requests (including calls, chats, emails, etc.), and ensuring quick problem resolution while keeping the customer informed. They will utilize a variety of cloud-based tools for support and documentation of work.</p><p></p><p><b><br>
Responsibilities</b></p><ul><li>
Achieve and maintain technical familiarity with all Guide Star Customer SOWs, networks, and technical infrastructure.</li><li>
Monitor, troubleshoot, and support internal and customer networks, servers, applications, endpoints, and virtual infrastructure.</li><li>
Monitor ticketing application for tickets assigned to various internal and customer-based ticket queues; triage, and process tickets based on priority and SLA.</li><li>
Create and manage vendor support cases on customer behalf.</li><li>
Utilize and understand customer security applications ensuring strong cyber security support for all customer devices.</li><li>
Install, upgrade, test, or configure workstations, peripheral equipment, and software to support customer needs.</li><li>
Maintain inventory and monitor health of managed equipment and software, with remote management software.</li><li>
Assist with onboarding of new customers and employees.</li><li>
Maintain departmental knowledge resources.</li><li>
Provide weekly/monthly reporting on trends and activities, if requested.</li><li>
Maintain documentation and perform proactive maintenance on customer networks.</li><li>
Ensure confidentiality of company and customer information.</li></ul><p></p><p><b><br>
Skills</b></p><ul><li>
Associate degree in an IT related field preferred.</li><li>
Prior experience in a network or IT support role required.</li><li>
Basic understanding of TCP/IP, subnetting, and the OSI network model required.</li><li>
Basic knowledge of Wi-Fi functionality, VoIP MTA, eMTA and VoIP Support required.</li><li>
Experience with service provider networking (routing, switching, optical transport, etc.).</li><li>
Experience with Service Provider or large Enterprise Networks and WAN.</li><li>
Experience in troubleshooting of Access platforms: FTTH, DSL, DOCSIS, Cell Backhaul, and Carrier Ethernet.</li><li>
Knowledge and troubleshooting of Internet technologies: IPv4, IPv6, DNS, DHCP, SIP and MGCP VoIP, BGP, OSPF, GRE, IPSEC, VRF, RADIUS, TACACS.</li><li>
Knowledge of CMTS, FTTH, and DSL access technologies and troubleshooting.</li><li>
Understanding of Video product delivery, including cable television, satellite television and IPTV.
</li><li>Proficiency with VOIP Telephony.</li><li>
CCNA, NET+, or equivalent associate-level industry certifications.</li><li>
Capable of basic troubleshooting steps.</li><li>
Basic knowledge of support software tools.</li><li>
Proficient with Microsoft Office Suite</li><li>
Excellent team participation, communication, and time management skills.</li><li>
Ability to be assigned, prioritize, and complete multiple tasks and projects within timelines.</li><li>
Ability to interface &amp; communicate properly with the customer staff.</li><li>
Capable of clear communication in both written and verbal forms, proficient in preparing reports and plans.</li><li>
Strong active listening skills.</li><li>
Ability to manage sudden shifts in priorities and transition between tasks seamlessly, maintaining productivity without interruptions and with a cooperative demeanor.</li><li>
Willingness to learn; adapts and accepts increased responsibility.</li><li>
Highly responsible, resourceful, accurate, dependable, and self-motivated.</li><li>
The ability to embrace corporate values, understand the company mission, and exemplifies Guide Star leadership behaviors.</li></ul><p></p><p><b><br>
Shift</b> is Monday-Friday between the hours of 2:00 pm to 10:00 pm CST but must be able to work outside normal business hours when required. Will be required to have the ability to work in office in Iron Mountain, MI. Weekends and holidays are required based on scheduling needs.</p><p></p><p><b><br>
Additional Information</b></p><ul><li>
Must live in <b>Upper Michigan </b>or <b>Northeast Wisconsin.</b></li><li>
We are a 24/7 365 operation</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Technical Support Specialist I

Join CCI Systems, Inc. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CCI Systems, Inc.

About Company

Quality Control Manager-Wireless

Technical Support Specialist I