Abrar Admin

Cecil County Public Library

<div>GENERAL SUMMARY:
Under the direct supervision of the Customer Service/Circulation Supervisor, the Library Assistant performs a variety of library circulation operations in a fast-paced, team-oriented work environment. Provides caring, non-judgmental customer service to all.
ESSENTIAL JOB FUNCTIONS:<ul><li>
Utilizes the library&rsquo;s circulation database to search for, check out, place holds, and discharge materials for library patrons.</li><li>
Registers patrons for new library cards.</li><li>
Accurately enters data and updates patron records.</li><li>
Calculates and receives fines and fees.</li><li>
Proactively greets and welcomes patrons to the library.
</li><li>Carries out and explains circulation policies and procedures to customers. Resolves problems and concerns in a positive manner which promotes and reflects exceptional customer service practices.</li><li>
Actively promotes library services and programs to the community.</li><li>
Recommends and reviews books and other library materials through various media outlets, including the CCPL website.
</li><li>Responds to patron questions by phone and in person.</li><li>
Empties book drops.</li><li>
Processes and sorts incoming and outgoing deliveries.</li><li>
Shelves materials and keeps shelves in order.</li><li>
Responsible for interacting with outside organizations throughout the meeting room reservation process. Ensures prompt access to the meeting room and provides basic assistance to the organizer.</li><li>
Assists customers with photocopying, printing, and self-check machines.</li><li>
Presents and promotes a positive image of library and staff.</li><li>
Contributes to staff morale by projecting a positive attitude.</li><li>
Maintains facility and reports problems to appropriate staff.</li><li>
May participate in system-wide committees.</li><li>
Responsible for additional circulation processes.</li><li>
Performs other job related tasks as needed.</li></ul>
JOB STANDARDS:<ul><li>
Promotes and maintains a high standard of excellent customer service, both internal and external.
</li><li>Demonstrates ability to work with diverse populations.
</li><li>Models positive attitude towards library technology and change.
</li><li>Maintains courteous, friendly, and constructive relationships with all patrons and staff.
</li><li>Promotes and advocates a positive library image in the community.
</li><li>Maintains professional growth and awareness through training, self-directed learning and other means to stay abreast of current and emerging trends in the community and in libraries.
</li><li>Performs job in keeping with the policies and procedures of the Cecil County Public Library.
</li></ul>CRITICAL SKILLS/EXPERIENCE:<ul><li>
Graduation from an accredited high school or G.E.D.</li><li>
Strong verbal communications skills.</li><li>
Strong customer service skills and the ability to effectively and creatively solve problems.</li><li>
Good knowledge of personal computers and printing.</li><li>
Good knowledge of Windows operating system.</li><li>
Willingness and ability to learn advanced library computer applications.</li><li>
Ability to follow directions, remain organized, and pay attention to detail.</li><li>
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.</li><li>
Ability to reach, bend, and lift up to 35 lbs.</li><li>
Ability to push/pull depressible book truck weighing up to 245 lbs full and move books individually from book trucks to shelves.</li><li>
Ability to travel between branches, if necessary.</li></ul>
EQUIPMENT:
Computer, scanner, printers, photocopier, fax, book carts, cash register, RFID pad.
WORKING CONDITIONS:
Works in normal heat and light conditions with some exposure to seasonal draft conditions. Some eye fatigue from working at computer terminals; physical fatigue from working at counter height (33-39&rdquo;) work surface and from repetitive lifting of books and pushing carts. Some stress from constant public contact.
FAIR LABOR STANDARDS ACT STATUS: Non-Exempt
SCHEDULE: Part-Time, 25 hours per week. Regular schedule requires evenings and weekends.
NOTE: Certain conditions, e.g. economic constraints, staffing patterns, may necessitate change in job description.
EOE Revised 11/2021</div>

Part Time Library Assistant

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Cecil County Public Library

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Part Time Library Assistant