Abrar Admin

CEHAS Plan Administrators

Account Management CoordinatorLocation:	RemoteDepartment:	Member Services DivisionReports to:	COO/VP of Claims OperationsJob OverviewCEHAS Plan Administrators, LLC is a national Third-Party Administrator (TPA) specializing in the design, facilitation, and administration of benefit and financial-based products and services. Our Account Management Coordinator is pivotal in fostering growth and improving process organization for our FairPrice product line and must be a motivated and detail-oriented individual.The individual in this position will act as a bridge between our clients and internal operations, providing high-level support to client contacts and brokers will ensuring the seamless execution of all operational processes for the Account Management Team.ResponsibilitiesShared Responsibilities across the Account Management Team:<ul><li>Group Implementation: Execute the setup for new groups, including census uploads, system configuration, and vendor setups. Facilitate the generation and distribution of plan documents for signature.</li><li>Group Renewals: Process group renewals through to completion, including the implementation of plan changes and notifying vendors and internal departments of renewal status.</li><li>Group Terminations: Manage the termination process through to completion, ensuring all vendors and internal teams are properly notified.</li><li>Group Support: Act as a resource for HR administrators regarding portal troubleshooting, ID card requests, and general plan inquiries. Coordinate group compliance items and ensure signatures are obtained on all required documentation.</li><li>Eligibility Maintenance: Collaborate with the IT team to review and audit enrollment changes received via electronic files.</li><li>Billing Coordination: Assist with the reconciliation of monthly invoices, investigate premium discrepancies, and ensure accurate group billing.</li></ul>Individual Responsibilities<ul><li>Enrollment Primary Processing: Serve as the first point of contact for daily enrollment/eligibility auditing and processing workflows.</li><li>Lead Support: Provide critical quality control by reviewing Lead Account Manager-managed accounts during high-volume periods (such as Open Enrollment) to ensure data accuracy.</li><li>Operational Backup: Fully manage the Lead&rsquo;s book of business during their absence, including attending client calls, responding to urgent inquiries, and maintaining project timelines.</li></ul>Qualifications<ul><li>2+ years of experience in account support, coordination, or customer service role; experience in insurance, benefits administration, or TPA environment preferred.</li><li>Experience in Salesforce.</li><li>Excellent organizational, problem-solving, and communication skills.</li><li>Demonstrated ability to manage multiple priorities in a fast-paced environment.</li><li>High attention to detail with strong follow-through.</li><li>Proficient in Microsoft Office and Google Workspace applications.</li></ul>Core Competencies<ul><li>Organization &amp; Accountability: Keeps projects and follow-ups on track while meeting deadlines.</li><li>Communication: Maintains professional, proactive communication with internal and external partners.</li><li>Customer Focus: Builds trust and provides exceptional support to our internal team, members, and brokers.</li><li>Adaptability: Works effectively in a fast-paced, evolving sales and operations environment.</li><li>Collaboration: Partners effectively with internal departments to meet company goals.</li></ul>Job Type: Full-timePay: $50,456.59 - $60,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Remote

Account Management Coordinator

Join CEHAS Plan Administrators and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CEHAS Plan Administrators

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Account Management Coordinator