Qureos Mentor

CELINE

<div>
 
 POSITION: TEAM LEADER
 
 
 
 CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.
 
 
 To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.
 
 
 
 YOUR WORK ENVIRONMENT
 
 
 
 As Team Leader you will provide personalized client experience, build strong client relationships and meet or exceed sales targets and KPIs, you will be a role model for your colleagues among the sales team and support the management team in day-to-day tasks.
 
 
 
 Job Responsibilities
 
 
 
 
 YOUR IMPACT
 
 
 
 <ul>
 <li>
 You will be the role model for the team, in terms of being the brand ambassador of CELINE, possessing clienteling skills and mindset, achieving KPIs and ensuring back-office activities are in line with brand guidelines.
 </li>
 <li>
 Be able to take responsibility of the store when in your managers absence, communicating to the team and the retail office.
 </li>
 <li>
 Assist Management in daily operations: floor management, stock operations, and opening/closing duties.
 </li>
 <li>
 Depending on specific store needs, additional responsibilities could include stock and store operations, visual merchandising, after-sales.
 
 
 </li>
 </ul>
 
 BRAND:
 
 
 
 <ul>
 <li>
 Act as an ambassador of CELINE by following CELINE brand standards in terms of grooming and uniform policy.
 </li>
 <li>
 Combine a professional, authentic and positive approach with enthusiasm for our products and our House
 </li>
 <li>
 Develop the highest standards of brand and product knowledge.
 
 
 </li>
 </ul>
 
 TEAM:
 
 
 
 <ul>
 <li>
 Maintain an open, positive and constructive communication with team members
 </li>
 <li>
 Train new sales associates on product knowledge, store procedures and company policies
 </li>
 <li>
 Achieve individual and team objectives, be accountable for sales results, and support the team in their sales.
 </li>
 <li>
 Support the Store Manager in developing the team through mentoring and/or buddy system as well as the integration of newcomers.
 </li>
 <li>
 Demonstrate a detailed understanding of the company&rsquo;s policies and provide support to other Sales Associates when needed.
 
 
 </li>
 </ul>
 
 CLIENT:
 
 
 
 <ul>
 <li>
 Welcome every Client and enhance their experience, advise Clients across the brand and all product categories.
 </li>
 <li>
 Provide exceptional client service according to CELINE&rsquo;s selling ceremony
 </li>
 <li>
 Drive local clients network growth demonstrating advanced clienteling skills, using different tools available to develop existing and recruit, convert prospect client to build long term Client relationships
 </li>
 <li>
 Build lasting relationships with clients by bonding with them, understanding their desires, providing advice &ndash; &ldquo;be memorable&rdquo; beyond the sales process and providing follow up
 </li>
 <li>
 Capture and update all relevant client information, according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clients
 </li>
 <li>
 Keep in contact with key clients via different channels to arrange appointments/share collection information/product arrivals to grow loyalty
 
 
 </li>
 </ul>
 
 SALES:
 
 
 
 <ul>
 <li>
 Meet or exceed individual and store sales targets
 </li>
 <li>
 Achieve individual and team objectives, be accountable for sales results, KPI&rsquo;s, CRM requirements support the team in their sales.
 </li>
 <li>
 Focus on cross, up-selling and have strong &ldquo;matchmaking&rdquo; skills for all product categories
 
 
 </li>
 </ul>
 
 MERCHANDISE:
 
 
 
 <ul>
 <li>
 Keep track of physical inventory of merchandise and inform the manager about product replenishment
 
 
 </li>
 </ul>
 
 VISUAL MERCHANDISING:
 
 
 
 <ul>
 <li>
 Assist in maintaining visual standards with direction from VM, in accordance with CELINE visual standards
 
 
 </li>
 </ul>
 
 STORE / BACK OFFICE:
 
 
 
 <ul>
 <li>
 Proficient and accurate use of POS
 </li>
 <li>
 Participate in all inventories, cycle counts and goods receptions
 </li>
 <li>
 Ensure store functional maintenance
 </li>
 <li>
 Respect stock room guidelines
 
 
 </li>
 </ul>
 
 Profile
 
 
 
 Experience: Previous experience of minimum 4 years in sales and in fashion or luxury sector Competencies: High product and fashion sensitivity and knowledge Ability to understand and go beyond customers&rsquo; needs to provide them the best customer experience. Taste for challenge and a team spirit Sense of service, natural curiosity, openminded, optimism and empathy are essential to your success at CELINE.
 
 
 
 Additional Information
 
 
 
 As part of our #CELINE
 
 CARES
 
 approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive.
 
 
 We value diversity in all its forms &mdash; origins, identities, orientations, generations, abilities and life situations &mdash; and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodation if necessary.
 
 
 If you require specific assistance during the recruitment process, please do not hesitate to let us know.
 
 
 At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.
</div>

Team Leader

<div>
 
 
 
 TEAM LEADER
 
 
 
 
 
 
 CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.
 
 
 To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.
 
 
 
 
 
 
 YOUR WORK ENVIRONMENT
 
 
 
 As Team Leader you will provide personalized client experience, build strong client relationships and meet or exceed sales targets and KPIs, you will be a role model for your colleagues among the sales team and support the management team in day-to-day tasks.
 
 
 
 
 
 Job responsibilities
 
 
 
 
 
 
 YOUR IMPACT
 
 
 <ul>
 <li>
 You will be the role model for the team, in terms of being the brand ambassador of CELINE, possessing clienteling skills and mindset, achieving KPIs and ensuring back-office activities are in line with brand guidelines.
 </li>
 <li>
 Be able to take responsibility of the store when in your managers absence, communicating to the team and the retail office.
 </li>
 <li>
 Assist Management in daily operations: floor management, stock operations, and opening/closing duties.
 </li>
 <li>
 Depending on specific store needs, additional responsibilities could include stock and store operations, visual merchandising, after-sales.
 </li>
 </ul>
 
 
 
 
 
 BRAND:
 
 
 <ul>
 <li>
 Act as an ambassador of CELINE by following CELINE brand standards in terms of grooming and uniform policy.
 </li>
 <li>
 Combine a professional, authentic and positive approach with enthusiasm for our products and our House
 </li>
 <li>
 Develop the highest standards of brand and product knowledge.
 </li>
 </ul>
 
 
 
 
 
 TEAM:
 
 
 <ul>
 <li>
 Maintain an open, positive and constructive communication with team members
 </li>
 <li>
 Train new sales associates on product knowledge, store procedures and company policies
 </li>
 <li>
 Achieve individual and team objectives, be accountable for sales results, and support the team in their sales.
 </li>
 <li>
 Support the Store Manager in developing the team through mentoring and/or buddy system as well as the integration of newcomers.
 </li>
 <li>
 Demonstrate a detailed understanding of the company&rsquo;s policies and provide support to other Sales Associates when needed.
 </li>
 </ul>
 
 
 
 
 
 CLIENT:
 
 
 <ul>
 <li>
 Welcome every Client and enhance their experience, advise Clients across the brand and all product categories.
 </li>
 <li>
 Provide exceptional client service according to CELINE&rsquo;s selling ceremony
 </li>
 <li>
 Drive local clients network growth demonstrating advanced clienteling skills, using different tools available to develop existing and recruit, convert prospect client to build long term Client relationships
 </li>
 <li>
 Build lasting relationships with clients by bonding with them, understanding their desires, providing advice &ndash; &ldquo;be memorable&rdquo; beyond the sales process and providing follow up
 </li>
 <li>
 Capture and update all relevant client information, according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clients
 </li>
 <li>
 Keep in contact with key clients via different channels to arrange appointments/share collection information/product arrivals to grow loyalty
 </li>
 </ul>
 
 
 
 
 
 
 SALES:
 
 
 <ul>
 <li>
 Meet or exceed individual and store sales targets
 </li>
 <li>
 Achieve individual and team objectives, be accountable for sales results, KPI&rsquo;s, CRM requirements support the team in their sales.
 </li>
 <li>
 Focus on cross, up-selling and have strong &ldquo;matchmaking&rdquo; skills for all product categories
 </li>
 </ul>
 
 
 
 
 
 MERCHANDISE:
 
 
 <ul>
 <li>
 Keep track of physical inventory of merchandise and inform the manager about product replenishment
 </li>
 </ul>
 
 
 
 
 
 VISUAL MERCHANDISING:
 
 
 <ul>
 <li>
 Assist in maintaining visual standards with direction from VM, in accordance with CELINE visual standards
 </li>
 </ul>
 
 
 
 
 
 STORE / BACK OFFICE:
 
 
 <ul>
 <li>
 Proficient and accurate use of POS
 </li>
 <li>
 Participate in all inventories, cycle counts and goods receptions
 </li>
 <li>
 Ensure store functional maintenance
 </li>
 <li>
 Respect stock room guidelines
 </li>
 </ul>
 
 
 
 
 Profile
 
 
 
 
 
 
 Experience
 
 :
 
 <ul>
 <li>
 Previous experience of minimum 4 years in sales and in fashion or luxury sector
 </li>
 </ul>
 
 
 
 
 
 Competencies:
 
 
 <ul>
 <li>
 High product and fashion sensitivity and knowledge
 </li>
 <li>
 Ability to understand and go beyond customers&rsquo; needs to provide them the best customer experience.
 </li>
 <li>
 Taste for challenge and a team spirit
 </li>
 <li>
 Sense of service, natural curiosity, openminded, optimism and empathy are essential to your success at CELINE.
 </li>
 </ul>
 
 
 
 
 Additional information
 
 
 
 
 
 As part of our #CELINE
 
 CARES
 
 approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive.
 
 
 
 
 
 We value diversity in all its forms &mdash; origins, identities, orientations, generations, abilities and life situations &mdash; and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodation if necessary.
 
 
 
 
 
 If you require specific assistance during the recruitment process, please do not hesitate to let us know.
 
 
 
 
 
 At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.
 
 
 
 
</div>

Team Lead

<div>
 
 POSITION: SENIOR CLIENT ADVISOR
 
 
 
 CELINE, founded in 1945 by C&eacute;line Vipiana, is an iconic French Leather-Goods, Fashion &amp; Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.
 
 
 
 YOUR WORK ENVIRONMENT
 
 
 
 As a Senior Client Advisor, you have been able to demonstrate your skills and your overwhelming desire to contribute to maintaining the prestigious brand image of CELINE in each of your customer experiences. Meeting all of the behavioral expectations, you have proactively taken additional areas of responsibility. This could include one or a range of the following areas: supporting my manager on client and business development, floor management, visual merchandising specialist, training ambassador or supporting operations.
 
 
 
 Job Responsibilities
 
 
 
 
 Business Development
 
 
 
 <ul>
 <li>
 Contribute to the store&rsquo;s business success by achieving and exceeding sales targets, demonstrating a strong commercial mindset, and deep product knowledge.
 </li>
 <li>
 Proactively engage with clients to understand their needs, offering tailored recommendations and complementary products that enhance their experience with CELINE. Utilize cross-selling techniques to maximize sales opportunities and introduce clients to the full range of CELINE&rsquo;s offerings.
 </li>
 <li>
 Supports the management team in various operational activities from KPIs analysis to animating a morning brief.
 
 
 </li>
 </ul>
 
 Team and People
 
 
 
 <ul>
 <li>
 Foster a positive team spirit by collaborating closely with your colleagues, supporting each other in achieving both individual and collective goals.
 </li>
 <li>
 Contribute to a harmonious work environment where every team member feels valued and motivated to deliver their best.
 </li>
 <li>
 Support new joiners in their onboarding, sharing best practices, leading by example and supporting them in achieving their goals.
 
 
 </li>
 </ul>
 
 Client Development
 
 
 
 <ul>
 <li>
 Deliver an exceptional client experience by welcoming, advising, and providing unparalleled service to each client, ensuring their journey with CELINE is memorable and contributes to great results in VOC
 </li>
 <li>
 Build and nurture lasting relationships with clients through personalized clienteling, cultivating loyalty and long-term connections. Leverage cross-selling strategies to deepen client engagement and drive repeat purchases.
 
 
 </li>
 </ul>
 
 Operations Excellence
 
 
 
 Capable of upholding CELINE&rsquo;s standards of compliance by adhering to internal procedures and guidelines, ensuring smooth and efficient store operations with little to no guidance or supervision needed.
 
 
 <ul>
 <li>
 Be actively part of the operational life of the store: Visual merchandising, restocking, transfers, after-sales service, inventory management.
 
 
 </li>
 </ul>
 
 Image &amp; Brand
 
 
 
 <ul>
 <li>
 Serve as a CELINE ambassador, embodying the Maison&rsquo;s values and excellence in every client interaction.
 </li>
 <li>
 Share the rich history and stories behind our products, captivating clients with engaging storytelling that deepens their connection to the brand.
 </li>
 <li>
 Maintain the highest standards of visual merchandising and personal presentation, contributing to the elegant and sophisticated image of CELINE.
 
 
 </li>
 </ul>
 
 Profile
 
 
 
 Experience:  You bring at least 1 to 2 years of professional experience in sales, within the fashion or luxury industry. Competencies:   Passion for luxury fashion and a deep understanding of CELINE's products, heritage, and brand identity. Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships. A passion for challenges and a collective drive to achieve set objectives. Initiative, a sense of service, natural curiosity, open-mindedness, optimism, and empathy are crucial for success at CELINE. Adaptability and flexibility to meet the demands of a dynamic retail environment. Strong ethical compass and commitment to compliance and corporate social responsibility. Languages:  English, proficiency of other language(s) will be an advantage
 
 
 
 Additional Information
 
 
 
 
 OUR COMMITMENT
 
 
 
 CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and where all our employees feel included developed and heard.
 
 
 We are committed to the prevention of all discrimination, providing equal opportunities to all applicants regardless of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
 
 
 CELINE recruits and recognizes all types of talents and singularities.
</div>

Senior Client Advisor

Join CELINE and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CELINE

About Company

Team Leader

Team Lead

Senior Client Advisor