Qureos Mentor

Cellular Sales, Verizon Authorized Retailer

<div>Cellular Sales:<div></div><div><div><p><b><br>
Call Center Representative</b></p><p>
 Customer Service | Business Development</p></div><div><br>
</div><div><b>
Job Overview</b></div><div>
</div><div>
The Contact Center Representative will provide ongoing support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consultants, customers, and leadership. Flexible to support changing priorities and needs.</div><div></div><div><br>
</div><div><b>
About Us</b></div><div>
</div><div>
At Cellular Sales, we believe our most important customers are those working on our team. That's why we are intentional about building a family- like culture, offer a competitive compensation package, defined career path, and an industry leading training and development program. We can't expect our people to provide their customers with an unparalleled experience if we don't provide the same for them. We are now the recognized market leader in mobile technology consulting and are relentless in our pursuit to set the bar even higher. Collaboration, innovation, and blazing trails is what we do. Winning is the result. Our people are the secret ingredient for our sustained success. We don't just want to hire people that need a job, we want people that desire to be a part of creating something that will having a lasting impact.</div><div></div><div><br>
</div><div><b>
In this role you will</b></div><ul><li>
Accept, resolve and/or escalate customer calls and/or manage the documentation and follow up processes.</li><li>
Accept, resolve and/or appropriately escalate Sales Representatives issues/complaints.</li><li>
Coordinate and supply necessary documentation within online reporting trackers as needed.</li><li>
Utilize internal systems to access and research customer accounts and history.</li><li>
Confer with customers by telephone to provide information about products or services.</li><li>
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken.</li><li>
Consistently follow up to ensure that appropriate changes were made/actions were taken to resolve customers' problems.</li></ul><div>
</div><div><b>
What we would like to see from you</b></div><ul><li>
Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.</li><li>
Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.</li><li>
Oral Communication: Shaping and expressing ideas and information in an effective manner.</li><li>
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.</li><li>
Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.</li><li>
Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.</li></ul><div>
</div><div><b>
Required Education and Experience</b></div><ul><li>
High School diploma or equivalent required.</li></ul><div><b>
Preferred Education and Experience</b></div><ul><li>
Proficiency in Excel highly preferred.</li></ul><div><b>
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)</b></div><div>
</div><div><i>
Skills</i></div><div>
Active Listening &mdash; Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.</div><div>
Service Orientation &mdash; Actively looking for ways to help people.</div><div>
Coordination &mdash; Adjusting actions in relation to others' actions.</div><div>
Time Management &mdash; Managing one's own time.</div><div>
Social Perceptiveness &mdash; Being aware of others' reactions and understanding why they react as they do.</div><div>
Monitoring &mdash; Monitoring/Assessing performance of oneself to make improvements or take corrective action.</div><div>
Active Learning &mdash; Understanding the implications of new information for both current and future problem-solving and decision-making.</div><div>
</div><div><i>
Abilities</i></div><div>
Deductive Reasoning &mdash; The ability to apply general rules to specific problems to produce answers that make sense.</div><div>
Problem Sensitivity &mdash; The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.</div><div>
Updating and Using Relevant Knowledge &mdash; Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.</div><div>
Organizing, Planning, and Prioritizing Work &mdash; Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.</div><div>
Performing Administrative Activities &mdash; Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.</div><div>
Importance of Being Exact and Accurate &mdash; The ability to be very exact or highly accurate in performing daily duties.</div><div><br>
<b>
AAP/EEO Statement</b></div><div>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
</div><div><b>
Classification &amp; Benefits</b></div><div>
</div><div>
The classification is Non-Exempt. Your pay will be based on your skills and experience &mdash; talk with your Talent Acquisition Partner to learn more! Cellular Sales offers the following benefits: medical, dental, vision, 401(k), sick days, short-term disability, long-term disability, flexible savings accounts, paid holidays, and life insurance.</div><div></div><div><br>
</div><div><b>
Compensation</b></div><div>
</div><div>
1400 calls for monthly goal = $600</div><div></div><div><br>
</div><div>
43 appts = $1,450</div><div>
</div><div>
33 appts = $900</div><div>
</div><div>
24 appts = $450</div><div></div><div><br>
</div><div>
50% comms from appts made = About $300</div><div></div><div><br>
</div><div>
Hourly Rate = $10.88</div><div>
</div><div>
40 Hours per week/ 10am-6pm</div><div>
</div><div>
About $1600 in Hourly pay</div><div></div><div><br>
</div><div>
Total = $3,950 High</div><div>
</div><div>
Total = $2,950 Low</div><div></div><div><div><br>
</div><div><b>
In Office/Not Remote</b></div></div><div></div><div><br>
</div><div><b>
Other benefits</b></div><div>
</div><div>
Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space.</div><div>
</div><div><b>
Other Duties</b></div><div>
</div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div></div></div>

Call Center Representative

<div>Cellular Sales:
<div><b>
Social Media Manager</b></div><div></div><div><b><br>
Classification</b><br>
Exempt</div><div></div><div><b><br>
Reports to</b><br>
Marketing Manager, Consumer Communications</div><p></p><p><b><br>
JOB DESCRIPTION</b></p><p></p><p><b><br>
Summary/Objective</b></p><p>
As a Social Media Manager at Cellular Sales, you will lead the strategic direction and execution of our social media ecosystem including both paid and organic social, playing a critical role in shaping brand perception, engagement, and growth across platforms (e.g. Meta, X, TikTok, and other emerging platforms). This role will own end-to-end social media strategy for paid and organic social, including content planning, performance optimization, budget management, and platform partnerships, while ensuring alignment with broader business objectives. You will serve as a strategic partner across marketing and cross-functional teams and will oversee social media coordinator and agency partners.</p><p></p><p><b><br>
Essential Functions</b></p><p><b><br>
</b></p><p><b><i>Strategy &amp; Planning</i></b></p><ul><li>
Lead the development and execution of comprehensive, multi-platform social media strategies for paid and organic social aligned with brand and consumer pillars.
</li><li>Own content calendars and oversee content development across platforms to ensure consistency, integration with marketing campaigns, and alignment with seasonal priorities.
</li><li>Identify emerging trends, platform innovations, and competitive insights to continuously evolve strategy.
</li><li>Collaborate with SEO Strategist to integrate SEO and social search strategy into content planning, ensuring content is optimized for discoverability via platform search, hashtags, keywords, and emerging search behaviors.</li><li>
Manage and optimize the social media budget, including organic boosts, creator investments, tools, and platform testing.</li></ul><p><b><i>
Content Direction and Cross-Functional Collaboration</i></b></p><ul><li>
Provide strategic direction for content development, partnering with internal consumer and market activation teams and providing support as needed to B2B and recruitment teams to bring campaigns to life and optimized for engagement and searchability.
</li><li>Develop campaign concepts, briefs, and messaging frameworks that guide creative execution.
</li><li>Ensure all content aligns with brand standards and complies with legal and regulatory requirements.
</li><li>Serve as a key cross-functional leader, collaborating with creative, legal, merchandising, and external partners.</li></ul><div></div><p><b><i><br>
Performance &amp; Optimization</i></b></p><ul><li>
Define KPIs and success metrics tied to brand awareness, engagement, and business impact.
</li><li>Analyze performance data and deliver actionable insights and recommendations to marketing team leadership.
</li><li>Lead testing strategies (A/B, formats, platforms) to continuously improve performance.
</li><li>Conduct competitive and internal brand performance analysis to uncover insights and opportunities.</li><li>
Partner with SEO Strategist and paid media agency to align organic and paid social strategies.</li></ul><div></div><div><b><i><br>
Platform &amp; Tool Management</i></b></div><ul><li>
Own relationships with social platform representatives and third-party tools (e.g., Hootsuite, Cohley).
</li><li>Evaluate and implement new tools, technologies, and partnerships to enhance capabilities.
</li><li>Oversee Social Studio organization and governance to ensure alignment with sales and marketing initiatives.</li></ul><div></div><div><b><i><br>
Influencer &amp; UGC Management</i></b></div><ul><li>
Lead influencer and UGC strategies, including vendor selection, contract management (in partnership with procurement), briefs, and performance tracking.
</li><li>Partner with Social Media Content Coordinator and Marketing Managers on creator selection, approvals, and campaign integration.</li></ul><div></div><div><b><i><br>
Team Leadership
</i></b></div><ul><li>Provide guidance, mentorship, and oversight to social media content coordinator and agency partners.</li><li>
Foster a collaborative, high-performance culture focused on innovation and continuous improvement.</li></ul><div></div><p><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><b><br>
Competencies
</b></p><ul><li>Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.</li><li>
Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.</li><li>
Functional Expertise and Usage: Acquiring and applying functional knowledge in an area of specialty that is not technical (for example, Sales, Finance, and Human Resources management).</li><li>
Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.</li><li>
Leadership: Achieving results through people by successful objective setting, performance review, motivation, delegation, team building, commitment gains, and empowerment.</li><li>
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.</li></ul><div></div><div><b><br>
Supervisory Responsibility</b><br>
This position has supervisory responsibilities.</div><div></div><div><b><br>
Work Environment</b><br>
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.</div><div></div><div><b><br>
Physical Demands</b><br>
Must be able to sit for long periods of time. Must have reliable transportation. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</div><div><br>
</div><div><b>Position Type/Expected Hours of Work</b><br>
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.</div><div><br>
</div><div><b>Travel</b><br>
Up to 10% travel</div><p></p><p><b><br>
Required Education and Experience</b></p><ul><li>
4-year degree
</li><li>5+ years of progressive experience in social media strategy, digital marketing, or related roles, with proven success driving brand growth and engagement.
</li><li>Deep expertise across major and emerging social media platforms and analytics tools.
</li><li>Demonstrated experience incorporating SEO or search optimization strategies within social media platforms.</li></ul><p></p><p><b><br>
Preferred Experience</b></p><ul><li>
4-year degree</li><li>
Experience managing or mentoring team members and/or agency partners is highly desired but not required.</li><li>
Experience managing budgets and external vendors preferred.</li></ul><div></div><p><b><br>
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)</b></p><ul><li>
Strong analytical skills with the ability to translate data into strategic insights and recommendations.
</li><li>Demonstrated ability to influence cross-functional stakeholders and lead initiatives in a matrixed environment.
</li><li>Excellent written and verbal communication skills with a strong storytelling mindset.
</li><li>Highly organized with the ability to manage multiple priorities in a fast-paced environment.</li></ul><p><b><br>
</b></p><p><b>AAP/EEO Statement</b><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
</p><p>functions.</p><div><br>
</div><div><b>Other Duties</b></div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div>

Social Media Manager

Join Cellular Sales, Verizon Authorized Retailer and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cellular Sales, Verizon Authorized Retailer

About Company

Call Center Representative

Social Media Manager