Qureos Mentor

Center for Elders' Independence

<div></div><div><div><b>CENTER FOR ELDERS INDEPENDENCE</b></div><div><b>
JOB DESCRIPTION</b><b> </b><b>FOR SCHEDULER /</b><b> ROUTER</b></div><div></div><div><b><br>
The Center for Elders&rsquo; Independence </b>is a PACE (Program of All-Inclusive Care for the elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities.</div><div></div><div><b><br>
The P</b><b>osition</b>: Under the supervision of the Dispatch Supervisor, the Scheduler / Router has the primary duty of creating optimal routes for the pickup and drop off of participants for any CEI approved transportation trip. This position works closely with the dispatch team, the transportation coordinator team and the dispatch supervisor to ensure any changes are made accurately and timely to reduce errors.</div><div></div><div><b><br>
DUTIES AND RESPONSIBILITIES:</b></div><br>
<div></div><ul><li>
Plans the schedule of routes for each driver for timely pickup and drop off of participants. Determines the number of participant rides daily and the most precise usage of available vehicles / drivers (including 3rd Party transportation providers) to most efficiently service those participants.</li><li>
Determines the most appropriate utilization of bus space in relation to the number of participants, and the amount of durable medical equipment.
</li><li>Prepare specific request notes identifying any special requests or special needs desired or required by participants and ensure they are in the transportation management system.</li><li>
Maximize driver and vehicle efficiency by Identifying and assigning unscheduled return trips to the appropriate driver located in the nearest area.
</li><li>Use any notes from previous day to update current and future dated pickups and drop offs.</li><li>
Maintains the most current route &ldquo;templates&rdquo; (plans) on file to use for upcoming service days.</li><li>
Schedule and route the outside medical appointments, internal medical appointments to maximize efficiency and reduce participant travel and wait times.</li><li>
Pro-actively troubleshoot and anticipate possible pick up and drop off issues and find solutions promptly.</li><li>
Generate reports on route optimization, performance metrics and cost analysis for department supervisor.
</li><li>With feedback from Dispatch Supervisor and Transportation Director, make suggestions on continuous route improvements.</li><li>
Provide recommendations and insights for future route planning and route optimization.</li><li>
Schedule next day and beyond outside medical appointments using current methods and tools provided.</li><li>
Ensure schedules are updated and planned up to 7 days in advance.</li></ul><div></div><div><b><br>
QUALIFICATIONS:</b></div><ul><li>
High school diploma or equivalent. Required</li><li>
1-2 years&rsquo; experience in transportation related industry as a router/scheduler. (required)</li><li>
Experience in a customer service role demonstrating excellent skills in customer service recovery. Required</li><li>
Excellent interpersonal skills<b><i>.
</i></b></li><li>Strong computer skills &ndash; word processing, spreadsheets and databases.
</li><li>Phone experience in a call center environment is a plus.</li><li>
Strong administrative skills including organization and ability to work independently.</li><li>
Ability to effectively problem-solve complex issues.</li><li>
Strong verbal and written communication skills
</li><li>Ability to work as a team player in a multi-cultural, inter-disciplinary setting.
</li><li>Bilingual a plus but not required.</li></ul><div></div><div><b><br>
PHYSICAL DEMANDS AND WORKING ENVIRONMENT</b>:</div><div>
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><br>
<div></div><ul><li>
Environment: Standard office setting; exposure to computer screens; may be required to work holidays and weekends.</li><li>
Physical: Essential and marginal functions may require maintaining physical condition necessary for sitting or walking for prolonged periods of time; extensive use of computer keyboard.</li></ul><div></div><div><br>
The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.</div></div><div></div>

Dispatch Scheduler - Router

<div></div><div><div><b>JOB DESCRIPTION</b></div><p></p><p><b><br>
SOCIAL MEDIA S</b><b>P</b><b>E</b><b>C</b><b>I</b><b>A</b><b>L</b><b>I</b><b>S</b><b>T</b></p><p><b>
Center for Elders&rsquo; Independence </b>is a PACE (Program of All-Inclusive Care for the Elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful, high-quality, affordable, and integrated health care services to older adults. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life, and the ability for individuals to live in their communities.
</p><p><b>The Position:
</b></p><p>The <b>Social Media Specialist</b> creates engaging, platform-native content that showcases CEI&rsquo;s mission, culture, and community impact. This role produces social media content that helps tell the story of CEI, our communities, and PACE, and advances the organization&rsquo;s strategic communications goals. The ideal candidate is a talented creator with technical and design skills that help them bring their creative ideas to life.</p><p></p><div><b><br>
DUTIES AND RESPONSIBILITIES:</b><br>
</div><div></div><p><b>Social Media Strategy and Planning</b></p><ul><li>
Develop and execute a social media strategy that increases awareness, engagement, and retention among CEI&rsquo;s target communities and demographics.
</li><li>Manage CEI&rsquo;s social media calendar, ensuring timeliness of delivery and visibility for organizational messages, public relations, community relations, and cultural milestones.
</li><li>Coordinate with CEI&rsquo;s external media agency to incorporate seasonal posts and special initiatives into the calendar.</li><li>
Support the development of CEI marketing campaigns by contributing creative ideas and strategic recommendations to maximize impact across social channels.</li></ul><p><b>
Content Creation and Creative Execution</b></p><ul><li>
Collaborate with internal marketing and communications staff, and with external designers, writers, editors, and other creative partners, to develop innovative social-first content.</li><li>
Create branded, platform-native content that highlights CEI&rsquo;s mission, value, staff and participant culture, community impact, and the PACE model.</li><li>
Repurpose long-form collateral, including reports, stories, program materials, and interviews, to create compelling short-form videos, graphics, and other assets optimized for each social platform.</li></ul><p><b>
Social Community Engagement</b></p><ul><li>
Monitor trends, cultural moments, and relevant conversations, identifying opportunities for CEI to engage appropriately and authentically.
</li><li>Engage with users and partner accounts with the right tone, timeliness, and creativity to grow CEI&rsquo;s digital presence and foster connection.</li><li>
Represent the CEI brand by responding to public questions, comments, and messages in a timely, courteous, and helpful manner across all social channels.</li></ul><p><b>
Measurement and Optimization</b></p><ul><li>
Monitor, analyze, and report on social media performance using analytics tools.</li>
Surface actionable insights and recommendations to optimize content, posting strategy, and overall impact.<br>
<li>
</li></ul><p></p><p><b>QUALIFICATIONS:
</b></p><ul><li>Bachelor&rsquo;s degree in communications, marketing, media studies, journalism, or a related field, or an equivalent amount of professional experience.</li><li>
2-5 years of experience managing a brand&rsquo;s social media presence.</li><li>
Proven experience growing engagement and retention on social media channels.</li><li>
Experience using social media management tools such as Hootsuite to schedule content and measure performance.</li><li>
Experience creating short-form video and visual content for platforms such as Instagram, LinkedIn, and YouTube.
</li><li>Strong understanding of social media trends, algorithms, and best practices.</li></ul><p></p><p><b><br>
SKILLS </b><b>AND</b><b> </b><b>COMPETENCIES</b></p><p><b>
Creative</b></p><ul><li>
Proficiency with visual editing tools such as Adobe Photoshop and Illustrator, and video editing tools such as Adobe Premiere and CapCut, to produce high-quality social media content.</li><li>
Ability to generate original, platform-specific ideas that engage diverse audiences.</li><li>
Competency in other graphic design software.
</li></ul><p><b>Communication</b></p><ul><li>
Strong writing ability, with experience using a consistent brand voice. Highly skilled at writing and editing compelling, persuasive short-format copy.</li><li>
Ability to adapt editorial tone and style to suit various audiences and formats.</li><li>
Clear, approachable communication style when collaborating with colleagues and creative partners.</li></ul><p><b>
Analysis</b></p><ul><li>
Proficiency in using reporting and analysis software to track social media performance. Ability to interpret performance metrics, including reach, engagement, and sentiment, to inform actions and recommendations.</li></ul><p><b>
Time Management and Organization</b></p><ul><li>
Strong time-management skills with the ability to meet deadlines, juggle multiple projects, and work efficiently in a high-output environment.</li><li>
Excellent attention to detail to ensure accuracy in all content and messaging.
</li><li>Proficiency with Microsoft 365 Office Suite; comfortable learning new tools and systems.</li></ul><p><b>
Collaboration </b><b>and Relationship</b><b> </b><b>Building</b></p><ul><li>
Ability to work well in cross-functional teams and to build positive relationships with colleagues, participants, and external partners.</li><li>
Strong written, verbal, and interpersonal skills essential for internal and external collaboration.</li></ul><p></p><p><br>
The above job description is intended to communicate the general function of the position mentioned and by no means should be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.</p></div>

Social Media Specialist

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Center for Elders' Independence

About Company

Dispatch Scheduler - Router

Social Media Specialist