Qureos Mentor

Central Bank

Provide accurate, friendly, and professional service to Bank customers through their daily transactions of business such as handling deposits, check cashing, issuing money orders, and official checks, etc.
 Recognize and interpret customer needs and suggests appropriate bank services to assist in meeting its sales goals; actively participate in the branch sales program and goal achievement
 Demonstrate quality customer service by incorporating the Legendary Service Standards
 Balance daily work and research differences where applicable
 Perform teller functions in accordance with established bank policies, procedures and regulations
 Assist with the daily operations of the Teller/ATM areas
 Other duties as assigned
 
Requirements: 
High School Diploma or GED Certificate
 Cash handling and/or customer service experience preferred
 Ability to count U.S. currency
 Must enjoy customer interactions including actively looking for referral opportunities, using a "needs based" sales model
 Ability to stand for long periods of time
 Ability to lift 20 lbs

Teller

<div>What You'll Do:

THIS IS A PART TIME POSITION. SCHEDULE: Monday, Tuesday, Friday 8:30-5:15, Saturday 8:30-12:15. Flexibility to work more hours as needed.

As a valued member of the retail banking team, you will play a key role in supporting banking operations and contributing to important decisions. Tellers works in a fast-paced, engaging environment with opportunities for growth and advancement. The ideal candidate will project a professional image and while serving as the face and voice of our organization. This position offers a rewarding opportunity to build relationships, get to know our clients, and support their financial well-being by offering tailored solutions to meet their needs.
<ul>
<li>Process financial transactions accurately and timely in a friendly and professional manner. The variety of transactions may be completed via the lobby, drive-thru, ATM, and other avenues.</li>
<li>Balance assigned cash drawer and research differences where applicable.</li>
<li>Actively listen to our customers, and communicate in a friendly, positive manner at all times; even in difficult situations.</li>
<li>Recognize customer needs and cross-sell bank products/services ensuring recommendations are customer centric to meet the needs of the customer.
</li><li>Make referrals to other lines of business for traditional and non-traditional products and services.</li>
</ul>
Central Bank Offers This:
<ul>
<li>Competitive compensation tailored to your experience and skills.
</li><li>Comprehensive Benefits &ndash; Medical, dental, and vision coverage, plus company-paid life insurance</li>
<li>401(k) Savings Plan with company contributions:
<ul><li>Automatic 4% company contribution&mdash;no employee contribution required.</li>
<li>50% match on the first 6% you contribute.</li>
</ul></li><li>18 Days of Paid-Time Off (PTO), Birthday PTO Day, and 11 paid federal bank holidays annually!</li>
<li>Tuition Reimbursement to help you pursue your educational goals and career advancement.</li>
<li>Career Growth: We're proud of our &quot;promote from within&quot; philosophy. Many leaders started as tellers or bankers in our company. Your growth is our priority!</li>
</ul>
About Central Bank

At Central Bank of the Midwest, our roots run deep in the communities that define our footprint and the ones that shape our culture. Some are defined by geography, while others bring us together through shared experience, values, lifestyle or goals.
Our Associates are the Bank, and Everyone is welcome here. We believe in the diversity of culture, experience, thought and values to create better conversations &ndash; and thus &ndash; better decisions around the most important issues we face as an organization and community of professionals.

Central Bank of the Midwest is committed to building an inclusive culture that opens a world of opportunities for our team, customers, and every community within our reach. We embrace people and opportunities, engage with our time, talent and resources, and elevate relationships through added value. With a shared commitment to our core values, we RISE together! We RISE by lifting others. These words provide a benchmark for our motives, and compass to guide our words and actions. We pledge to create and sustain a culture of belonging, where we can learn, understand and support the differences that make us better &ndash; together.
Requirements:
You've Got This:
<ul><li>THIS IS A PART TIME POSITION. SCHEDULE: Monday, Tuesday, Friday 8:30-5:15, Saturday 8:30-12:15. Flexibility to work more hours as needed.</li>
<li>Cash handling and/or customer service experience preferred</li>
<li>Basic math skills, computer/typing skills and the ability to count U.S. currency</li>
<li>Analytical skills with a high level of attention to detail and accuracy</li>
<li>Strong interpersonal and communication skills with the ability to communicate and work well with internal and external customers in a cooperative, positive manner</li>
<li>Look for cross-sell and up-sell opportunities in a customer-centric manner.</li>
<li>Ability to stand for long periods of time and lift 20 lbs.</li></ul></div>

PT Teller - Gladstone

<div>POSITION SUMMARY:

This designation is used to identify those tellers that have serve primarily as tellers, but are also cross trained to do new accounts work. They will occasionally cover the new accounts area, but their primary duty is supporting the teller line. Individuals in this position provides a variety of teller and new account services such as handling deposits, withdrawals, payments, greeting customers and opening and maintaining accounts. Operates a variety of office equipment. Explores customer needs and cross-sells services that are in the best interest of the customer. Makes appropriate referrals to other business units for traditional and non-traditional banking products and services. Provides superior service to customers. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, travelers checks, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.</li>
<li>Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed.
</li><li>Accurately count, receive and disburse cash and accurately handle mutilated and bait currency.
</li><li>Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages. Maintain cash drawer variances within Central Bank of St. Louis guidelines.
</li><li>Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers.</li>
<li>Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.</li>
<li>Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.</li>
<li>Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.</li>
<li>Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.</li>
<li>Opens new accounts and performs account maintenance requests.</li>
<li>Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.
</li><li>Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services.</li>
<li>Participate in sales programs to generate new customers.</li>
<li>Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements.</li>
<li>Acquire and maintain knowledge of all bank products and services.
</li><li>Attend all required training.</li>
</ul>
ADDITIONAL DUTIES AND RESPONSIBILITIES:

Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities. May be assigned new account responsibilities. May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.
Requirements:
POSITION REQUIREMENTS:
<ul>
<li>High school education or equivalent; or high school senior student working in school Cooperative Education Program.</li>
<li>Prior Banking experience a plus.
</li><li>Cash handling and customer service experience preferred.</li>
<li>Basic math skills required.</li>
<li>PC and typing skills required.</li>
<li>Attention to detail required.</li>
<li>Ability to maintain regular and punctual attendance.</li>
<li>Ability to read, write, and speak English. Effective oral and written communication skills.</li>
<li>Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.</li>
<li>Must possess good judgment skills and the ability to handle confidential information.</li>
<li>Ability to work quickly and accurately, to analyze information and make decisions.</li>
<li>Willingness to assume additional responsibilities/duties/projects as they arise.</li>
<li>Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices.</li>
<li>Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li></ul></div>

Customer Service Representative

Contact cardholders via outbound and inbound telephone calls regarding credit card past due balances for 13 affiliate banks.
 Assist cardholders with payment options for past due balances.
 Research disputed items on past and present cardholder credit reports and work to resolve valid disputes.
 Review bankruptcy notices.
 Review system reports of returned check and ACH payments, communicate with the cardholder and follow up with a formal written notice.
 Work with third party collection agencies and attorneys on past due collections cases.
 Document all cardholder communication in the cardholder's file.
 Perform updates to collection and regulatory reporting agencies.
 Prepare charge off of past due accounts deemed uncollectable within regulatory guidelines.
 Perform reviews or "checkbacks" of work prepared by coworkers.
 Complete customer CRM for every case.
 Act as liaisons with personnel at the 13 affiliates and the various processors and Card Associations.
 Work closely with all departments within BankCard to ensure customer accounts are accurate and complete.
 Assignment, review, and approval of work may come in written or verbal form from the following sources: Operations VP, Collections Manager, or Collections Assistant Manager.
 Attend and assist with training sessions to increase knowledge about the bank and the financial services industry.
 Take time to bring their concerns to internal meetings and able to communicate with their manager.
 Have contact with every area of the bank, and all our affiliates, to gain information to help investigate past due balances; seek help to answer questions concerning possible charge off accounts.
 Occasionally requires assistance from other bank departments or from holding company operations.
 Responsible for compliance with all banking regulations applicable to the job.
 Other duties as assigned.
 
Requirements: 
High school education with relevant work experience preferred
 Previous telephone and direct customer contact is preferred
 Computer experience is required
 Must be proficient in Microsoft Excel and able to learn multiple processor and banking systems
 Excellent oral, email, and written communication skills are required
 Strong analytical and problem solving skills required
 Average typing skills are required
 Must be able to multi-task and have time management skills

Bankcard Collector

<div>Originate real estate loans in accordance with Federal guidelines and established lending objectives, policies and procedures.
Establish and maintain positive relationships with existing and potential customers.
Contact bank provided leads within a timely manner and as directed by supervisor, and also promotes and develops relationships with referral sources such as realtors, builders, attorneys, and other affinity groups to generate additional mortgage leads.
Interview applicants and request appropriate credit documentation and specified information for loan application.
Analyze applicant's financial status, credit and proposed property transaction to determine feasibility of granting loan.
Compile upfront compliance information and assure timeline requirements are met.
Answer applicant questions. Correspond with applicant to resolve questions regarding application information.
Match applicant's needs and qualifications with potential loan programs. Ensure loan meets selected program guidelines.
Submit loan package to Processor for processing in a timely manner.
Work closely with loan processor to assure loan is handled in a timely and efficient manner in accordance with company policies and guidelines.
Inform applicants of loan approval, denial or outstanding conditions.
Handle correspondence with applicant in regards to locking of loan and handles actual locking process in accordance with current company procedures and requirements.
Provide excellent customer service and solves customer related problems quickly.
Maintain and enhance market awareness including economic information, housing data and competitive trends; based on this information, helps develop programs or recommends product enhancement to address customer needs.
Maintain and enhance personal knowledge of products and services as well as the laws, regulations and internal policies and procedures appropriate to the position.
Establish and maintain positive working relationships with Realtors, Business Partners and any other potential business sources.
Support and cultivate bank referrals and relationships.
Communicate with all mortgage operations staff, along with others in the bank, by always projecting a positive, professional image.
Perform other duties when assigned. 

NOTE: Position can work remote with possible hybrid schedule required in the future
Requirements:
High School Diploma and commitment to continuing job related course work.
Two (2) years of loan originating with proven ability to support a pipeline of 10+ loan applications per month.

Working knowledge of prequalification principles and practices OR two (2) years of originating experience.
Strong sales skills.
Basic computer knowledge including Encompass, Microsoft Word, Excel, and a general understanding of the Internet.
Basic math ability.

Basic accounting/bookkeeping skills.
Ability to use a financial calculator.
Must be detail oriented; have the ability to prioritize.

Possess solid organizational and time management skills; and have solid problem solving and decision making skills.
Solid written and verbal communication skills are a must.
Must be able to work independently and handle multiple priorities under deadline pressures and time restraints.
Must strive for and consistently achieve customer satisfaction.</div>

Consumer Direct Loan Originator