Qureos Mentor

Central Bank

<div>POSITION SUMMARY

The Universal Banker is responsible for delivering exceptional customer experience by supporting both teller transactions and personal banking services. This role serves as a primary point of contact for customers, handling day-to-day transactions while also identifying financial needs and recommending appropriate products and services. This position plays a key role in relationship building and is accountable for achieving referral goals that support branch growth and customer satisfaction. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

ESSENTIAL DUTIES AND ACCOUNTABILITIES
<ul>
<li>Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments while minimizing operational error.</li>
<li>Open and maintain consumer accounts, ensuring accuracy, compliance, and a positive onboarding experience.</li>
<li>Engage customers in meaningful conversations to identify financial needs and recommend appropriate products and services.</li>
<li>Actively participate in referral programs, meeting established goals and contributing to overall branch sales performance.</li>
<li>Maintain and balance cash drawer, adhering to established limits and procedures.</li>
<li>Provide exceptional customer service in person and by phone, resolving issues with professionalism and care.</li>
<li>Maintain a working knowledge of all bank products, services, and applicable regulations to effectively support customers.</li>
<li>Prevent fraud by following established procedures, identifying suspicious activity, and adhering to all security protocols.</li>
<li>Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.</li>
</ul>Requirements:
CORE QUALIFICATIONS
<ul>
<li>Strong customer service and relationship-building skills.</li>
<li>Ability to identify customer needs and recommend appropriate solutions.</li>
<li>Strong attention to detail and accuracy in transaction processing.</li>
<li>Effective communication and interpersonal skills. Ability to read, write, and speak English.</li>
<li>Ability to balance service and sales responsibilities in a fast-paced environment.</li>
<li>Sound judgment and ability to handle confidential information appropriately.</li>
</ul>
EDUCATION AND EXPERIENCE
<ul>
<li>High school diploma or equivalent required.</li>
<li>Prior banking, cash handling, or customer service experience preferred.</li>
<li>Sales or referral experience is a plus.</li>
</ul>
POSITION REQUIREMENTS
<ul>
<li>Basic math and computer proficiency.</li>
<li>Ability to operate standard banking and office equipment.</li>
<li>Must be able to meet referral performance expectations and goals.</li>
<li>Regular in-person attendance at assigned branch location required.</li>
<li>Willingness to assume additional responsibilities/duties/projects as they arise.
</li><li>Regular and reliable attendance and punctuality are required for this position.</li></ul></div>

Universal Banker

Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts. Operates a variety of office equipment. Explores customer needs and cross-sells services that are in the best interest of the customer. Makes appropriate referrals to other business units for traditional and non-traditional banking products and services. Provides superior service to customers. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
 
Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed.
 
Accurately count, receive and disburse cash and accurately handle mutilated and bait currency.
 
Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages. Maintain cash drawer variances within Central Bank of the Ozarks guidelines.
 
Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers.
 
Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
 
Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
 
Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
 
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.
 
Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.
 
Actively participate in sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set sales goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services.
 
Participate in sales programs to generate new customers and expand relationships with existing customers.
 
Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements.
 
Acquire and maintain knowledge of all bank products and services.
 
Complete or attend all required training.
 
ADDITIONAL DUTIES AND RESPONSIBILITIES: 
Assist others in the department/facility as needed and/or directed.
 
May be assigned vault and/or ATM balancing responsibilities.
 
May be assigned new account responsibilities.
 
May be assigned other duties and responsibilities.
 
May be assigned work or training at other assigned locations.
 
Requirements: 
High school Diploma or GED Certificate
 
Cash handling and/or customer service experience preferred
 
Basic math skills, PC and typing skills, and the ability to count U.S. currency required
 
Basic 10-key skills. Typing 25 wpm.
 
Attention to detail and high degree of accuracy required
 
Ability to maintain regular and punctual attendance
 
Ability to read, write, and speak English. Effective oral and written communication skills
 
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
 
Look for sales and referral opportunities in a "needs based" selling environment
 
Must possess good judgment skills and the ability to handle confidential information
 
Ability to work quickly and accurately, to analyze information and make decisions
 
Willingness to assume additional responsibilities/duties/projects as they arise
 
Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices
 
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
 
PHYSICAL AND SENSORY DEMANDS: 
Regularly required to sit; stand; walk; talk; see and hear
 
Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms
 
Occasionally required to stoop, kneel, or crouch
 
Frequently lift, and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds
 
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Teller

Provide accurate, friendly, and professional service to Bank customers through their daily transactions of business such as handling deposits, check cashing, issuing money orders, and official checks, etc.
 Recognize and interpret customer needs and suggests appropriate bank services to assist in meeting its sales goals; actively participate in the branch sales program and goal achievement
 Demonstrate quality customer service by incorporating the Legendary Service Standards
 Balance daily work and research differences where applicable
 Perform teller functions in accordance with established bank policies, procedures and regulations
 Assist with the daily operations of the Teller/ATM areas
 Other duties as assigned
 
Requirements: 
Cash handling and/or customer service experience preferred
 Ability to count U.S. currency
 Must enjoy customer interactions including actively looking for referral opportunities, using a "needs based" sales model
 Ability to stand for long periods of time
 Ability to lift 20 lbs.

<div>
 
 Position Summary
 
 
 
 The Teller works in a fast-paced, fun environment with opportunities for advancement. Tellers provide a variety of teller account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts. The candidate should provide a professional image and be the face and voice of our company. This is a great opportunity for the right candidate to work in a relationship business; get to know customers and genuinely care about their financial well-being by providing solutions to meet their needs.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 Process financial transactions accurately and timely in a friendly and professional manner. The variety of transactions may be completed via the lobby, drive-thru, night-drop, mail, or ATM.
 
 
 Balance daily work and assigned cash drawer, and research differences where applicable.
 
 
 Actively listen to our customers, and communicate in a friendly, positive manner always, even in difficult situations. Demonstrate quality customer service by incorporating the Legendary Service Standards.
 
 
 Recognize and interpret customer needs and cross-sell bank products/services ensuring recommendations are customer centric to meet the needs of the customer. Make referrals to other lines of business for traditional and non-traditional products and services. Actively participate in the branch sales program and goal achievement.
 
 
 Perform teller functions in accordance with established bank policies, procedures, and regulations.
 
 
 Other duties as assigned.
</div>

<div>What You'll Do:

As a valued member of our retail banking team, you will play a key role in supporting customers with their financial needs while building lasting relationships. Our Bankers works in a fast-paced, dynamic environment that offers extensive opportunities for professional growth. This is an exciting opportunity to join a relationship-driven organization dedicated to helping clients improve their financial well-being.
<ul>
<li>Build trust with customers by proactively identifying their financial needs and offering appropriate bank products and services, ensuring recommendations align with their goals.</li>
<li>Serve as the primary point of contact for customers by assisting with account openings and financial transactions in a friendly and professional manner.</li>
<li>Educate customers on banking tools, services, and digital platforms to enhance their banking experience.</li>
<li>Meet and exceed sales goals by actively promoting checking accounts, loans, credit cards, and other financial products.</li>
<li>Build rapport with customers by actively listening, maintaining a positive attitude, and resolving concerns with professionalism and care.</li>
<li>Process financial transactions, ensuring accuracy and adherence to policies.</li>
<li>Balance assigned cash drawer and research any discrepancies as needed.</li>
<li>Make referrals to other lines of business for traditional and non-traditional banking products and services.</li>
<li>Maintain knowledge of all bank products, services, and promotions to effectively assist customers.</li>
<li>Make outbound sales calls to prospects and existing customers</li>
<li>Meet or exceed daily/weekly calls and sales targets</li>
</ul>
<div></div>Central Bank Offers This:
<ul>
<li>Competitive compensation tailored to your experience and skills.
</li><li>Comprehensive Benefits &ndash; Medical, dental, and vision coverage, plus company-paid life insurance</li>
<li>401(k) Savings Plan with company contributions:
<ul><li>Automatic 4% company contribution&mdash;no employee contribution required.</li>
<li>50% match on the first 6% you contribute.</li>
</ul></li><li>18 Days of Paid-Time Off (PTO), Birthday PTO Day, and 11 paid federal bank holidays annually!</li>
<li>Tuition Reimbursement to help you pursue your educational goals and career advancement.</li>
<li>Career Growth: We're proud of our &quot;promote from within&quot; philosophy. Many leaders started as tellers or bankers in our company. Your growth is our priority!</li>
</ul>
About Central Bank

At Central Bank of the Midwest, our roots run deep in the communities that define our footprint and the ones that shape our culture. Some are defined by geography, while others bring us together through shared experience, values, lifestyle or goals.
Our Associates are the Bank, and Everyone is welcome here. We believe in the diversity of culture, experience, thought and values to create better conversations &ndash; and thus &ndash; better decisions around the most important issues we face as an organization and community of professionals.

Central Bank of the Midwest is committed to building an inclusive culture that opens a world of opportunities for our team, customers, and every community within our reach. We embrace people and opportunities, engage with our time, talent and resources, and elevate relationships through added value. With a shared commitment to our core values, we RISE together! We RISE by lifting others. These words provide a benchmark for our motives, and compass to guide our words and actions. We pledge to create and sustain a culture of belonging, where we can learn, understand and support the differences that make us better &ndash; together.
Requirements:
You've Got This:
<ul><li>Sales experience is highly preferred; ability to identify customer needs and confidently recommend banking products and services</li>
<li>Proven ability to meet sales goals and thrive in a result-driven environment</li>
<li>Prior cash handling and customer service experience preferred</li>
<li>Strong attention to detail and a high degree of accuracy</li>
<li>Excellent interpersonal and communication skills, with the ability to build relationships with internal and external customers</li>
<li>Basic math, computer, and typing skills with the ability to learn and navigate banking systems, and ability to count U.S. currency</li>
<li>Strong time management, problem-solving, and organizational skills</li>
<li>Willing to obtain and maintain NMLS license. The NMLS -Nationwide Multistate Licensing System- is a requirement for associates engaging in mortgage-related activities. Our company facilitates the entire process and covers all associated costs, making it a simple and seamless experience for associates.</li>
<li>Ability to handle confidential information with discretion</li>
<li>Willingness to assume additional responsibilities as needed</li>
<li>Ability to stand for long periods of time and life 20 lbs.</li></ul></div>

Banker - Shoal Creek

Join Central Bank and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Central Bank

About Company

Universal Banker

Teller

Teller

Teller

Banker - Shoal Creek