Qureos Mentor

Central Bank

We are dedicated to becoming a Brand of Choice by bringing value to the lives of our associates, customers, and communities. We deliver a Legendary Experience through empowered and experienced banking professionals, disciplined processes, and forward-leaning technology. We help to find, grow and keep the best talent in each community we serve.
 
What You'll Do: 
You have a passion for owning and managing projects and promoting a strong team and organizational culture. You are friendly, organized and enjoy adding value to the customer experience. You have a strong desire to learn and support the banking center with your authentic, fun and engaging attitude. You are a self-motivated, courteous and professional individual and can juggle tasks while keeping everything and everyone you support on time and in order.
 
Essential Duties and Accountabilities: 
Meet and greet customers as they enter the department or facility. Assess the needs of the customer, explain the accounts and services available, and assist in the selection of the most appropriate product or service for the customer's needs. Open new personal or business accounts including checking and savings accounts, certificates of deposit (CD), safe deposit boxes, internet banking services, ATM and debit cards, and credit cards. Accurately prepare all related documentation.
 
Provide accurate and timely service on account maintenance and research request, change of address requests, stop payment requests, telephone and wire transfer requests, check orders, funds transfers, and other customer requests. Respond to customer inquiries and concerns and resolve problems or discrepancies with customer accounts. Accurately and efficiently process and record teller transactions for Bank customer including cashing checks, accepting deposits and withdrawals, conducting money transfers, placing stop payments, cash advances, and other related services. Verify and balance cash drawer daily. Assist in identifying cash offages.
 
Demonstrate sound risk management in decision making, including displaying solid knowledge of guidelines for fraud prevention and robbery. Understand and comply with loss control measures by maintaining cash drawer within prescribed limits. Prepare necessary forms for proper completion of Bank Secrecy act (BSA) requirement, including obtaining appropriate documentation from customer and non-customers.
 
Actively participate in the retail sales program; attend appropriate sales training: utilize sales program initiatives; work with the Branch Lead to set goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services.
 
Acquire and maintain thorough knowledge and understanding of compliance, security and regulatory issues relating to teller and customer service areas (e.g., Bank Secrecy Act, Regulation CC, E, DD, P, OFACE, etc.) evidenced by appropriate application of these regulations in day-to-day operations. Consistently deliver Legendary Service by promptly and professionally greeting customers in-person and by phone and facilitating a welcoming and customer-focused environment.
 
Requirements: 
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
High school education or equivalent.
 Basic math, computer and typing skills required.
 Attention to detail required.
 Ability to maintain regular and punctual attendance with flexibility to work hours as needed, including but not limited to rotating Saturdays, as determined to meet business needs.
 Must possess good judgment skills and the ability to handle confidential information.
 Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.

Universal Banker

<div>What You'll Do:

As a valued member of our retail banking team, you will play a key role in supporting customers with their financial needs while building lasting relationships. Our Bankers works in a fast-paced, dynamic environment that offers extensive opportunities for professional growth. This is an exciting opportunity to join a relationship-driven organization dedicated to helping clients improve their financial well-being.
<ul>
<li>Build trust with customers by proactively identifying their financial needs and offering appropriate bank products and services, ensuring recommendations align with their goals.</li>
<li>Serve as the primary point of contact for customers by assisting with account openings and financial transactions in a friendly and professional manner.</li>
<li>Educate customers on banking tools, services, and digital platforms to enhance their banking experience.</li>
<li>Meet and exceed sales goals by actively promoting checking accounts, loans, credit cards, and other financial products.</li>
<li>Build rapport with customers by actively listening, maintaining a positive attitude, and resolving concerns with professionalism and care.</li>
<li>Process financial transactions, ensuring accuracy and adherence to policies.</li>
<li>Balance assigned cash drawer and research any discrepancies as needed.</li>
<li>Make referrals to other lines of business for traditional and non-traditional banking products and services.</li>
<li>Maintain knowledge of all bank products, services, and promotions to effectively assist customers.</li>
<li>Make outbound sales calls to prospects and existing customers</li>
<li>Meet or exceed daily/weekly calls and sales targets</li>
</ul>
<div></div>Central Bank Offers This:
<ul>
<li>Competitive compensation tailored to your experience and skills.
</li><li>Comprehensive Benefits &ndash; Medical, dental, and vision coverage, plus company-paid life insurance</li>
<li>401(k) Savings Plan with company contributions:
<ul><li>Automatic 4% company contribution&mdash;no employee contribution required.</li>
<li>50% match on the first 6% you contribute.</li>
</ul></li><li>18 Days of Paid-Time Off (PTO), Birthday PTO Day, and 11 paid federal bank holidays annually!</li>
<li>Tuition Reimbursement to help you pursue your educational goals and career advancement.</li>
<li>Career Growth: We're proud of our &quot;promote from within&quot; philosophy. Many leaders started as tellers or bankers in our company. Your growth is our priority!</li>
</ul>
About Central Bank

At Central Bank of the Midwest, our roots run deep in the communities that define our footprint and the ones that shape our culture. Some are defined by geography, while others bring us together through shared experience, values, lifestyle or goals.
Our Associates are the Bank, and Everyone is welcome here. We believe in the diversity of culture, experience, thought and values to create better conversations &ndash; and thus &ndash; better decisions around the most important issues we face as an organization and community of professionals.

Central Bank of the Midwest is committed to building an inclusive culture that opens a world of opportunities for our team, customers, and every community within our reach. We embrace people and opportunities, engage with our time, talent and resources, and elevate relationships through added value. With a shared commitment to our core values, we RISE together! We RISE by lifting others. These words provide a benchmark for our motives, and compass to guide our words and actions. We pledge to create and sustain a culture of belonging, where we can learn, understand and support the differences that make us better &ndash; together.
Requirements:
You've Got This:
<ul><li>Sales experience is highly preferred; ability to identify customer needs and confidently recommend banking products and services</li>
<li>Proven ability to meet sales goals and thrive in a result-driven environment</li>
<li>Prior cash handling and customer service experience preferred</li>
<li>Strong attention to detail and a high degree of accuracy</li>
<li>Excellent interpersonal and communication skills, with the ability to build relationships with internal and external customers</li>
<li>Basic math, computer, and typing skills with the ability to learn and navigate banking systems, and ability to count U.S. currency</li>
<li>Strong time management, problem-solving, and organizational skills</li>
<li>Willing to obtain and maintain NMLS license. The NMLS -Nationwide Multistate Licensing System- is a requirement for associates engaging in mortgage-related activities. Our company facilitates the entire process and covers all associated costs, making it a simple and seamless experience for associates.</li>
<li>Ability to handle confidential information with discretion</li>
<li>Willingness to assume additional responsibilities as needed</li>
<li>Ability to stand for long periods of time and life 20 lbs.</li></ul></div>

Banker - Shoal Creek

<div>Meet and greet customers as they enter the department or facility.
 
Assess the needs of the customer, explain the accounts and services available, and assist in the selection of the most appropriate product or service for the customer's needs.
 
Open new personal or business accounts including checking and savings accounts, certificates of deposit (CD), safe deposit boxes, individual retirement accounts (IRA), internet banking services, ATM and debit cards, and credit cards.
 
Accurately prepare all related documentation.
 
Provide accurate and timely service on account maintenance and research requests, change of address requests, stop payment requests, telephone and wire transfer requests, check orders, funds transfers, and other customer requests.
 
Respond to customer inquiries and concerns and resolve problems or discrepancies with customer accounts. 
Accurately and efficiently process and record teller transactions for Bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments, conducting money transfers, placing stop payments, conducting cash advances, and other related services.
 
Verify and balance cash drawer daily.
 
Assist in identifying cash offages.
 
Demonstrate sound risk management in decision making, including displaying solid knowledge of guidelines for fraud prevention and robbery.
 
Understand and comply with loss control measures by maintaining cash drawer within prescribed limits.
 
Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement, including obtaining appropriate documentation from customers and non-customers.
 
Actively participate in the Retail sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set goals and make every effort to reach targeted goals.
 
Make referrals to other business units for traditional and non-traditional banking products and services.
 
Acquire and maintain thorough knowledge and understanding of compliance, security, and regulatory issues relating to teller and customer service areas (e.g., Bank Secrecy Act, Regulation CC, E, DD, P, OFAC, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
 
Consistently deliver Legendary Service by promptly and professionally greeting customers in-person and by phone and facilitating a welcoming and customer-focused environment.
 
May be assigned vault balancing responsibilities.
 
Assist others in the department or facility as needed and/or directed.
Requirements:
Education and/or Experience
 
High school diploma or equivalent
 
Previous teller or cash handling experience preferred
 
Previous customer service experience preferred
 
Previous sales experience preferred
 
Knowledge of bank accounts and services, policies and procedures, and regulations preferred
 
Experience with banking software preferred
 
 
Computer and Equipment Skills
 
Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voicemail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, remote capture machine, and security devices.
 
Knowledge of spreadsheet and word processing software preferred
 
 
Communication Skills
 
Ability to read, write, and speak English 
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
 
Ability to write routine reports and correspondence
 
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
 
Strong sales, interpersonal, and communication skills
 
 
Mathematical Skills
 
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
 
Ability to compute rate, ratio, and percent
 
Ability to accurately and efficiently count, receive, and disburse cash
 
 
Reasoning Ability
 
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form 
Ability to deal with problems involving several concrete variables in standardized situations</div>

Join Central Bank and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Central Bank

About Company

Universal Banker

Banker - Shoal Creek

Universal Banker