Qureos Mentor

Central Bank

Central Bank is currently looking for a qualified individual to fill the role of Teller. The Teller works in a fast-paced, fun environment with opportunities for advancement. The candidate should provide a professional image and be the face and voice of our company. This is a great opportunity for the right candidate to work in a relationship business; get to know customers and genuinely care about their financial well-being by providing solutions to meet their needs.
 
Process financial transactions accurately and timely in a friendly and professional manner. The variety of transactions may be completed via the lobby, drive-thru, night-drop, mail, or ATM.
 Balance assigned cash drawer and research differences where applicable.
 Actively listen to our customers, and communicate in a friendly, positive manner at all times; even in difficult situations.
 Recognize customer needs and cross-sell bank products/services ensuring recommendations are customer centric to meet the needs of the customer.
 Make referrals to other lines of business for traditional and non-traditional products and services.
 Perform teller functions in accordance with established bank policies, procedures and regulations.
 
Requirements: 
Cash handling and/or customer service experience preferred.
 Basic math skills, PC and typing skills and the ability to count U.S. currency.
 Attention to detail and a high degree of accuracy.
 Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
 Look for cross-sell opportunities in a customer-centric manner.
 Ability to stand for long periods of time and lift 20 lbs.
 
**Must be available to work all throughout the year. This is not a seasonal only position.**

Teller

This full-time position is based out of the Main Bank facility for Central Bank of the Ozarks, but will float to any of our 20 banking centers as needed to perform Teller and Customer Service Representative duties.
 
POSITION SUMMARY: 
The Teller works in a fast-paced, fun environment with opportunities for advancement. Tellers provide a variety of teller account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts. The candidate should provide a professional image and be the face and voice of our company. This is a great opportunity for the right candidate to work in a relationship business; get to know customers and genuinely care about their financial well-being by providing solutions to meet their needs.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Process financial transactions accurately and timely in a friendly and professional manner. The variety of transactions may be completed via the lobby, drive-thru, night-drop, mail, or ATM.
 
Balance daily work and assigned cash drawer, and research differences where applicable.
 
Actively listen to our customers, and communicate in a friendly, positive manner always, even in difficult situations. Demonstrate quality customer service by incorporating the Legendary Service Standards.
 
Recognize and interpret customer needs and cross-sell bank products/services ensuring recommendations are customer centric to meet the needs of the customer. Make referrals to other lines of business for traditional and non-traditional products and services. Actively participate in the branch sales program and goal achievement.
 
Perform teller functions in accordance with established bank policies, procedures, and regulations.
 
Other duties as assigned.
 
Requirements: 
Monday - Friday 8:45 a.m. - 5:15 p.m. with rotating Saturdays 8:45 a.m. - 12:15 p.m. flexibility required, with no overtime unless approved by management. Additional hourly floater incentive pay applies for this position.
 
High school Diploma or GED Certificate.
 
Cash handling and/or customer service experience preferred.
 
Basic math skills, Intermediate PC and typing skills, and the ability to count U.S. currency required.
 
Attention to detail and high degree of accuracy required.
 
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
 
Must enjoy customer interactions including actively looking for referral opportunities in a customer-centric manner.
 
Ability to stand for long periods of time and ability to lift 20 lbs.

Floating Teller

Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
 
Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed.
 
Accurately count, receive and disburse cash.
 
Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages. Maintain cash drawer variances within Central Bank guidelines.
 
Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers.
 
Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
 
Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
 
Maintain neat and orderly work area and ensure that all cash, negotiable and confidential records are secured and/or disposed of properly.
 
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.
 
Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.
 
Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services.
 
Acquire and maintain knowledge of all bank products and services. Attend all required training.
 
Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities or others.
 
Requirements: 
High school education or equivalent; or high school senior student working in school Cooperative Education Program.
 Cash handling and customer service experience preferred.
 
Basic math skills required.
 PC and typing skills required.
 Attention to detail required.
 Ability to maintain regular and punctual attendance.
 
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
 Must possess good judgment skills and the ability to handle confidential information.
 
Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices.

<div>Grow Your Banking Career Here 
This position is a great opportunity for individuals looking to launch or grow a career in banking. As a Relationship Banker, you'll learn the fundamentals of customer service and banking while building meaningful relationships and helping customers achieve their financial goals. If you enjoy helping people, learning new skills, and being part of a supportive team, this role is a strong first step in your career path.

What You'll Do
<ul>
<li>Provide a welcoming, positive experience by listening to customers, identifying their needs, and offering helpful solutions and bank products.</li>
<li>Learn how to process everyday customer transactions accurately and efficiently, including opening and maintaining personal and business accounts.</li>
<li>Support branch success by working as part of a team to meet individual and shared goals.</li>
<li>Recognize when customers have more complex financial needs and connect them with experienced subject‑matter experts.</li>
<li>Build confidence through required outbound calls that help strengthen customer relationships and encourage retention.</li>
<li>Participate in ongoing training, coaching, and development opportunities to build banking knowledge and grow professionally.</li>
<li>Handle customer concerns with empathy and professionalism, learning how to de‑escalate situations and find solutions while following bank guidelines.</li>
<li>Perform all responsibilities in accordance with bank policies and procedures, the Corporate Code of Conduct, the Bank Secrecy Act, and all applicable state and federal laws and regulations.</li>
</ul>
Why This Role Matters 
This role provides hands‑on experience, structured training, and exposure to multiple areas of banking&mdash;creating opportunities for future advancement within the organization.
Requirements:
High school diploma or equivalent
Previous teller or cash handling experience
Previous customer service experience
Previous sales experience

Knowledge of bank accounts and services, policies and procedures, and regulations
Experience with banking software
Communication Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Strong sales, interpersonal, and communication skills Reasoning

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations</div>

Relationship Banker

Assists Consumer Banking Manager in branch operations. Ensures compliance with established policies and procedures. Ensures customer services are provided, including all transactions process in the teller area, opening accounts, providing customers with information, resolving banking problems for customers, cross selling banking products and services, and other projects, tasks, and responsibilities. Acts as a resource for operation and customer issues exercising discretion and good judgment. Assists in sales development activities including training of staff. Conducts relationships and activities consistent with established bank policies, procedures, and systems. Must have knowledge and understanding of compliance and fraud issues for protection of customer and bank. Performs entry level supervision of team, including assistance with transactions, risk assessment, coaching, motivating, and setting an example in sales, service, and operations. Provides legendary service to meet needs and expectations of customer. Must work to meet goals by promoting and cross selling a combination of financial products and services. Contributes to a team environment by accomplishing bank and branch results.
 
DUTIES, SCOPE, RESPONSIBLIITIES & AUTHORITY: 
Assists customers/employees, assists with staff motivation and achieving branch and individual sales goals. Opens/closes branch. Performs teller duties: receives checks and cash for deposit and payment to accounts, verifies amounts, and examines checks for proper endorsement, ownership and fraud risk. Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances. Accurately counts, checks, and reconciles coins, currency, and transactions. Performs customer service duties: opens/closes accounts, customer problem resolution, cross sells and answers customer inquiries of financial products and service offerings. Assists in day to day operations including customer service and teller duties and responsibilities on a regular rotation. Ensures operating procedures are being followed. Consistently demonstrates proficiency providing legendary service to customers and coworkers. Resolves difficult situations with tact and diplomacy. Maintains thorough knowledge of bank products and services and ensures other branch personnel have knowledge. Actively pursues sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet customer needs. Takes a proactive approach to knowledge of the banking industry and leadership. Works with Manager to set goals and makes efforts to reach goals. Makes referrals to other business departments for traditional and non-traditional products and services. Participates in sales programs to generate new customers. Arranges daily work plans to handle customer flow and bank processing requirements, provides customer service and meets bank record keeping requirements. Responsible for following branch control and cash handling procedures. Responsible for cross selling bank products and services to meet individual and branch goals. The environment may be fast paced. It is important to act in a professional manner. Understands role in case of robbery and knows proper post-robbery procedures. Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives. Accountable for other tasks as directed.
 
SUPERVISORY RESPONSIBILITIES: 
Reports to Branch Manager and indirectly to Assistant Manager. Work is reviewed by Branch Manager and Assistant Manager. Tellers report indirectly to Personal Banker with questions and/or problems when management is not present.
 
Requirements: 
Bachelor's degree or equivalent combination of education, training and experience providing required knowledge, skills and abilities. Thorough knowledge of all teller and new account functions, bank regulations, bank policies and procedures and bank products and services. Strong attention to detail with the ability to work with accuracy. Excellent oral and written communication skills and strong customer relations skills. Must work with employees and customers in a cooperative, positive, professional manner. Good judgment and ability to handle confidential information and work quickly and accurately to analyze information and make decisions. Willingness to assume additional responsibilities, duties and projects. Successful completion of in-house training programs. Computer skills (email, printer, copy, Microsoft Office), Image Scanner, Cash Counting Machine, Cash Dispensing Machine, Coin Counter

Personal Banker

<div>Originate real estate loans in accordance with Federal guidelines and established lending objectives, policies and procedures.
Establish and maintain positive relationships with existing and potential customers.
Contact bank provided leads within a timely manner and as directed by supervisor, and also promotes and develops relationships with referral sources such as realtors, builders, attorneys, and other affinity groups to generate additional mortgage leads.
Interview applicants and request appropriate credit documentation and specified information for loan application.
Analyze applicant's financial status, credit and proposed property transaction to determine feasibility of granting loan.
Compile upfront compliance information and assure timeline requirements are met.
Answer applicant questions. Correspond with applicant to resolve questions regarding application information.
Match applicant's needs and qualifications with potential loan programs. Ensure loan meets selected program guidelines.
Submit loan package to Processor for processing in a timely manner.
Work closely with loan processor to assure loan is handled in a timely and efficient manner in accordance with company policies and guidelines.
Inform applicants of loan approval, denial or outstanding conditions.
Handle correspondence with applicant in regards to locking of loan and handles actual locking process in accordance with current company procedures and requirements.
Provide excellent customer service and solves customer related problems quickly.
Maintain and enhance market awareness including economic information, housing data and competitive trends; based on this information, helps develop programs or recommends product enhancement to address customer needs.
Maintain and enhance personal knowledge of products and services as well as the laws, regulations and internal policies and procedures appropriate to the position.
Establish and maintain positive working relationships with Realtors, Business Partners and any other potential business sources.
Support and cultivate bank referrals and relationships.
Communicate with all mortgage operations staff, along with others in the bank, by always projecting a positive, professional image.
Perform other duties when assigned. 

NOTE: Position can work remote with possible hybrid schedule required in the future
Requirements:
High School Diploma and commitment to continuing job related course work.
Two (2) years of loan originating with proven ability to support a pipeline of 10+ loan applications per month.

Working knowledge of prequalification principles and practices OR two (2) years of originating experience.
Strong sales skills.
Basic computer knowledge including Encompass, Microsoft Word, Excel, and a general understanding of the Internet.
Basic math ability.

Basic accounting/bookkeeping skills.
Ability to use a financial calculator.
Must be detail oriented; have the ability to prioritize.

Possess solid organizational and time management skills; and have solid problem solving and decision making skills.
Solid written and verbal communication skills are a must.
Must be able to work independently and handle multiple priorities under deadline pressures and time restraints.
Must strive for and consistently achieve customer satisfaction.</div>

Consumer Direct Loan Originator

<div>What You'll Do:

As a valued member of our retail banking team, you will play a key role in supporting customers with their financial needs while building lasting relationships. Our Bankers works in a fast-paced, dynamic environment that offers extensive opportunities for professional growth. This is an exciting opportunity to join a relationship-driven organization dedicated to helping clients improve their financial well-being.
<ul>
<li>Build trust with customers by proactively identifying their financial needs and offering appropriate bank products and services, ensuring recommendations align with their goals.</li>
<li>Serve as the primary point of contact for customers by assisting with account openings and financial transactions in a friendly and professional manner.</li>
<li>Educate customers on banking tools, services, and digital platforms to enhance their banking experience.</li>
<li>Meet and exceed sales goals by actively promoting checking accounts, loans, credit cards, and other financial products.</li>
<li>Build rapport with customers by actively listening, maintaining a positive attitude, and resolving concerns with professionalism and care.</li>
<li>Process financial transactions, ensuring accuracy and adherence to policies.</li>
<li>Balance assigned cash drawer and research any discrepancies as needed.</li>
<li>Make referrals to other lines of business for traditional and non-traditional banking products and services.</li>
<li>Maintain knowledge of all bank products, services, and promotions to effectively assist customers.</li>
<li>Make outbound sales calls to prospects and existing customers</li>
<li>Meet or exceed daily/weekly calls and sales targets</li>
</ul>
<div></div>Central Bank Offers This:
<ul>
<li>Competitive compensation tailored to your experience and skills.
</li><li>Comprehensive Benefits &ndash; Medical, dental, and vision coverage, plus company-paid life insurance</li>
<li>401(k) Savings Plan with company contributions:
<ul><li>Automatic 4% company contribution&mdash;no employee contribution required.</li>
<li>50% match on the first 6% you contribute.</li>
</ul></li><li>18 Days of Paid-Time Off (PTO), Birthday PTO Day, and 11 paid federal bank holidays annually!</li>
<li>Tuition Reimbursement to help you pursue your educational goals and career advancement.</li>
<li>Career Growth: We're proud of our &quot;promote from within&quot; philosophy. Many leaders started as tellers or bankers in our company. Your growth is our priority!</li>
</ul>
About Central Bank

At Central Bank of the Midwest, our roots run deep in the communities that define our footprint and the ones that shape our culture. Some are defined by geography, while others bring us together through shared experience, values, lifestyle or goals.
Our Associates are the Bank, and Everyone is welcome here. We believe in the diversity of culture, experience, thought and values to create better conversations &ndash; and thus &ndash; better decisions around the most important issues we face as an organization and community of professionals.

Central Bank of the Midwest is committed to building an inclusive culture that opens a world of opportunities for our team, customers, and every community within our reach. We embrace people and opportunities, engage with our time, talent and resources, and elevate relationships through added value. With a shared commitment to our core values, we RISE together! We RISE by lifting others. These words provide a benchmark for our motives, and compass to guide our words and actions. We pledge to create and sustain a culture of belonging, where we can learn, understand and support the differences that make us better &ndash; together.
Requirements:
You've Got This:
<ul><li>Sales experience is highly preferred; ability to identify customer needs and confidently recommend banking products and services</li>
<li>Proven ability to meet sales goals and thrive in a result-driven environment</li>
<li>Prior cash handling and customer service experience preferred</li>
<li>Strong attention to detail and a high degree of accuracy</li>
<li>Excellent interpersonal and communication skills, with the ability to build relationships with internal and external customers</li>
<li>Basic math, computer, and typing skills with the ability to learn and navigate banking systems, and ability to count U.S. currency</li>
<li>Strong time management, problem-solving, and organizational skills</li>
<li>Willing to obtain and maintain NMLS license. The NMLS -Nationwide Multistate Licensing System- is a requirement for associates engaging in mortgage-related activities. Our company facilitates the entire process and covers all associated costs, making it a simple and seamless experience for associates.</li>
<li>Ability to handle confidential information with discretion</li>
<li>Willingness to assume additional responsibilities as needed</li>
<li>Ability to stand for long periods of time and life 20 lbs.</li></ul></div>

Banker - Shoal Creek

Join Central Bank and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Central Bank

About Company

Teller

Floating Teller

Teller

Relationship Banker

Personal Banker

Consumer Direct Loan Originator

Banker - Shoal Creek