Qureos Mentor

Central Health

<div>Overview:
<div><b>
JOB SUMMARY</b></div><div><br>
The Director of the IT PMO is responsible for establishing and leading a high-performing enterprise Project Management Office that drives execution of strategic technology initiatives. This role ensures alignment between IT investments and business priorities, enabling disciplined delivery, governance, and value realization across the portfolio. This role involves managing a team of project managers, collaborating with stakeholders, and ensuring adherence to budgets, timelines, and quality standards. The Director plays a pivotal role in driving innovation, operational excellence, and strategic alignment across IT initiatives. You will also be responsible for setting project management standards and expectations and delivering large, cross functional projects.</div>
Responsibilities:
<div><b>
Essential Functions</b></div><div><ul><li><br>
Develops project management methodologies, policies, and best practices to improve efficiency.</li><li>Oversees a portfolio of projects, balancing resources, budgets, and ROI to meet company goals.</li><li>Define and execute the PMO vision, operating model, and governance framework.</li><li>Establish standardized project, program, and portfolio management methodologies (Agile, Waterfall, Hybrid).</li><li>Lead enterprise IT portfolio planning, prioritization, and intake processes.</li><li>Partner with executive leadership to evaluate and fund initiatives based on ROI, risk, and strategic value.</li><li>Ensure consistent delivery of projects on time, budget, and scope.</li><li>Establish and enforce IT governance, stage gates, and escalation frameworks.</li><li>Identify and mitigate delivery risks, dependencies, and constraints.</li><li>Provide transparent reporting to C-suite and executive steering committees.</li><li>Ensure strong cross-functional collaboration between IT, operations, and business units.</li><li>Drive value realization and benefits tracking post-implementation.</li><li>Drive accountability through KPIs, OKRs, and performance metrics.</li><li>Develop PMO maturity roadmap, tools, and best practices.</li><li>Build and lead a team of program managers, project managers, and analysts.</li><li>Foster a culture of execution excellence, accountability, and continuous improvement.</li></ul></div>
Qualifications:
<div><b>
MINIMUM EDUCATION: </b>Bachelor's Degree (higher degree accepted)</div><div></div><div><b><br>
PREFERRED EDUCATION: </b>Master's Degree</div><div></div><div><b><br>
REQUIRED EXPERIENCE:</b></div><ul><li>5 years experience as a change agent driving digital transformation and operational excellence</li><li>5 years of project managment experience</li></ul><div></div><div><b><br>
PREFERRED EXPERIENCE:</b></div><ul><li>2 years experience wih health systems, clinical applications (EHR), and regulatory environments (HIPAA, etc.)</li><li>2 years experience with revenue cycle, patient experience, and clinical workflows</li></ul><div></div><div><b><br>
REQUIRED CERTIFICATIONS/LICENSURE (upon hire):</b></div><ul><li>PMP (Project Management Professional</li><li>CSM (Certified Scrum Master)</li></ul></div>

Director, IT PMO

<div>Overview:
<div>
Under general direction of the Associate Director of Case Management, identifies, screens, tracks, monitors and coordinates care to ensure highest quality care for client's disease state. Utilizes clinical skills to review and monitor utilization of health care services with the goal of maintaining high quality cost-effective care while engaging and empowering the client. The RN Case Manager will serve as the lead for each multidisciplinary CM team in assessment of medical and social needs for the member. The RN Case Manager will appropriately assign and delegate non-medical CM tasks to the social worker or Community Health Worker for timely follow up and navigation. The RN Case Manager will work in conjunction with Social Workers, Community Health Workers, Physicians, Advanced Practice Providers, and other care team members to provide case management and navigation services, while working in collaboration with inpatient care teams and other Central Health medical and transitions of care teams.</div><div></div><div><b><i><br>
This is an onsite position. Only candidates that live or will live in the Austin area will be considered for this role.</i></b></div><br>
<div></div>
Responsibilities:
<div><b>
Essential Functions:</b></div><br>
<div></div><ul><li>
Knowledge of Utilization Management and application of Medical Necessity criteria.</li><li>
Collaborates with the patient&rsquo;s care team including primary care team, specialists, home care, hospital team, and any others involved with the patient&rsquo;s care to optimize clinical outcomes.</li><li>
Oversees assigned team and assists with establishing work assignments.</li><li>
Assesses the physical, social, and emotional needs of patients and families for optimal health outcomes.</li><li>
Educates patient and family members on diagnosis, treatments, procedures, medications and healthcare services covered by Central Health.</li><li>
Develops, collaborate and execute care plan in collaboration with primary care provider teams through Care at Home Model.</li><li>
Performs comprehensive assessment of medical needs, including but not limited to disease education and medication reconciliation.</li><li>
Completes all clinical documentation in timely manner, including admissions, resumptions of care, accurately and ensures that documentation meets all requirements per departmental policies and procedures.</li><li>
Promote adherence with disease specific clinical outcomes by providing each individual with self-management supports including disease specific education materials and Care plan and treatment goals including self-management goals.</li><li>
Responsible for telephonic and/or face to face assessment, planning, implementing, and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member&rsquo;s overall wellness.</li><li>
Coordinate care and communication between multiple providers, medical, nursing, social, and behavioral health.</li><li>
Evaluate and modify care plan goals based on patient improvement and resource effectiveness.</li><li>
Participate in the identification of patient needs for referral to resources that facilitate the continuity of care.</li><li>
Serve as a preceptor for new clinical team members and students.</li><li>
Participates in continuous quality improvement projects in order to better serve the patient, family and healthcare system to improve the quality of service provided.</li><li>
Plan and coordinate care daily with all members of Central Health&rsquo;s care team to assure maximum quality and efficiency of care between Eligible Patients, Physicians, Advanced Practice Providers, case management and nursing</li><li>
Supports organizational initiatives to promote and maintain a strong positive workplace culture.</li><li>
Adheres to state board of nursing and state nurse practice act requirements and to other governing agency regulations.</li><li>
Performs other duties as assigned.</li></ul><div></div><div><b><br>
Knowledge, Skills and Abilities:</b></div><br>
<div></div><ul><li>
Ability to thrive in a complex and dynamic work environment with multidisciplinary, cross-functional teams and matrixed team structures.</li><li>
Ability to apply critical thinking to generate and assess potential solutions and to anticipate needs in advance.</li><li>
Knowledge of nursing best practice and industry standards for practice of nursing.</li><li>
Compliance with data confidentiality and security procedures</li><li>
Ability to interact with colleagues in a respectful, supportive fashion which encourages employee's personal and professional growth</li><li>
High level skill at building relationships within the organization and with external partners</li><li>
Able to balance a customer-oriented and results-driven approach</li><li>
Able to persuade others to approach topics and ideas with an opportunistic mindset</li><li>
Strong attention to detail and accuracy</li><li>
Ability to communicate complex ideas clearly and effectively through both writing and speaking</li><li>
Experience with electronic medical records and healthcare-derived data and working knowledge of the laws and regulations that govern the same.</li><li>
Ability to collaborate with patients, families and care teams through multiple complex systems</li><li>
Strong assessment skills</li><li>
Follows standard precautions</li><li>
Maintains confidentiality</li><li>
Exhibit compassion, vulnerability, and empathy when working with employees (patients) and advancing Central Health's equity and DEI goals</li><li>
Provide patient centered care that is inclusive and focuses on cultural humility</li></ul><br>
<div></div>
Qualifications:
<div><b>
Minimum Requirements for role:</b></div><div></div><div><b><br>
Education:</b></div><div>
Graduation from an accredited School of Nursing</div><div></div><div><b><br>
Work Experience:</b></div><div>
Minimum three years of clinical nursing experience in a hospital or clinic setting</div><div></div><div><b><br>
Licenses/Certifications:</b></div><div>
Current unrestricted<b> RN</b> license to practice nursing in the State of Texas</div><div>
Basic Life Support (BLS) - Obtained through <b>approved American Heart Association Training Network</b> or American Red Cross.</div></div>

Registered Nurse Case Manager

<b>Overview:</b><br>
The Security Manager is ultimately responsible for ensuring that the organization's digital assets are protected from
<br>unauthorized access. This includes securing both online and on-premises infrastructures, evaluating metrics and
<br>data to filter out suspicious activity, and finding and mitigating risks before breaches occur. The Security Manager
<br>is also responsible for generating reports for IT administrators and business managers to evaluate the efficacy of
<br>the security policies in place. They will then help to make the necessary changes for a more secure network and
<br>may also create training programs and modules to educate employees and users on proper security protocols.
<br><br>
<b>Responsibilities:</b><br>
Monitor computer networks for security issues.
<br>Work with the client's team and tech stack on security-related tasks and action items.
<br>Integrate with the cybersecurity team, IS team, and vendors in a consultative role.
<br>Recommend mitigation and remediation actions, as necessary.
<br>Assist with security remediation and mitigation tasks, as necessary.
<br>Investigate security breaches and other cybersecurity incidents.
<br>Install security measures and operate software to protect systems and information infrastructure, including
<br>firewalls and data encryption programs.
<br>Document security breaches and assess the damage they cause.
<br>Work with the security team to perform tests and uncover network vulnerabilities.
<br>Report detected vulnerabilities to maintain a high-security standard.
<br>Develop company-wide best practices for IT security.
<br>Help colleagues install security software and understand information security management.
<br>Research security enhancements and make recommendations to management.
<br>Stay up to date on information technology trends and security standards.
<br>Monitoring security access.
<br>Conducting security assessments through vulnerability testing and risk analysis.
<br>Performing both internal and external security audits.
<br>Analyzing security breaches to help identify the root cause.
<br>Assisting with updating the company's incident response and disaster recovery plans.
<br>Verifying the security of third-party vendors and collaborating with them to meet security requirements.
<br>Ability to multitask and prioritize daily workload.
<br>Resourcefulness and ability to take the initiative in the development and completion of work projects.
<br>Assist with security policy adds, edits, and changes as necessary.
<br>Support functions, tasks, and mandates from Fortified Security leadership.
<br>People management responsibility for the security analyst team members.
<br><br>
<b>Qualifications:</b><br>
Bachelor’s or Master’s
<br>degree in Cybersecurity,
<br>Computer Science, or
<br>related field
<br>Required
<br><br>
Work Experience
<br>3 years or more overall network (LAN/WAN) experience. Required And
<br>3 years of experience in the field of information security in the
<br><b>following areas:</b> firewall access control technologies,
<br>risk management, vulnerability management, identity
<br>management, Windows and Unix security, Cloud
<br>Security, encryption technologies, and endpoint
<br>security controls.
<br>Required
<br>And
<br>3 years
<br>of experience in information security technology
<br><b>solutions in the following areas:</b> IoT and IoMT,
<br>Microsoft O365 DLP, ATP, Microsoft Intune, Multi-
<br>Factor Authentication, Bit-Locker, Absolute (asset
<br>management) AWS/Azure/OCI cloud
<br>engineering/automation, systems engineering,
<br>networking.

Manager, IT/IS - Security

<div>Overview:
<div>
Under the supervision of the Associate Director of Post Acute and Care at Home Programs (MD/DO), the Advanced Practice Provider - Transitions of Care is responsible for direct patient care for low-income and uninsured patients in post-acute environments as appropriate, including Skilled Nursing Facilities (SNFs), and the Care at Home program (home visits). The Advanced Practice Provider Transitions of Care will work in conjunction with Nurse Case Managers, Social Workers, Community Health Workers, Physicians and other care team members to provide transitions of care/navigation services, working in collaboration with inpatient care teams and other Central Health medical and case management teams. This position models a commitment to the organization&rsquo;s vision/mission/values to support an unparalleled patient experience and positive clinical outcomes.</div><br>
<div></div>
Responsibilities:
<div>
Essential Duties
<br>
<ul><li>Provide direct patient care to patients in SNFs and acute hospital settings.</li><li>Collaborate with the medical management and case management team to oversee transitions of care at home program with home visits.</li><li>Collaborate with attending physician to provide care at SNFs.</li><li>Participate and lead quality and care review meetings for patients in the post acute program.</li><li>Facilitate collaboration with partner organizations to ensure the provision of compassionate, and effective care coordination for hospitalized patients and medical care to other patients in post-acute settings who require medical service.</li><li>Work in close consultation with the patient&rsquo;s primary care provider and other licensed health care facility provider to deliver medical care of MAP patients while admitted in post-acute environments in the best interest of the patient and consistent with Central Health&rsquo;s policies, mission and goals.</li><li>Communicate effective information to patients, families, colleagues, nursing and other health care professionals, as appropriate.</li><li>Prepare and provide necessary timely and accurate reports and forms, as may be required by Central Health or facility in the performance of medical services.</li><li>Coordinate care with skilled nursing facility team members and other Physicians and Advanced Practice Providers to eligible patients in skilled nursing facilities.</li><li>Plan and coordinate care daily with all members of Central Health&rsquo;s care team to assure maximum quality and efficiency of care between Eligible Patients, Physicians, Advanced Practice Providers, case management and nursing.</li><li>Perform medical and administrative services under general guidance and minimal supervision with accountability for specific organizational-level goals.</li><li>Work closely with families of diverse patient populations.</li><li>Facilitate effective communication with Case Management/Care Coordination teams regarding readmission prevention.</li><li>Proactive collaboration to facilitate discharge teaching for readmitted/high risk patients prior to or at discharge.</li><li>Develop and execute the planning, implementation and evaluation of service delivery, patient experience, and care management activities.</li><li>Prioritizes duties and responsibilities, demonstrating strong organization and time management skills.</li><li>Demonstrates excellent verbal and written communication skills, assuring appropriate confidentiality is always maintained.</li><li>Interacts with others in a positive, professional manner, contributing to a positive team environment.</li><li>Performs other duties as assigned.</li></ul></div><div></div><div><br>
Knowledge/Skills/Abilities:<br>
<ul><li>Directly affect improvements in patient well-being through accurate and timely diagnosis and delivery of relevant, high quality medical care.</li><li>Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and Central Health Standard Operating
</li></ul>Procedures, Policies and Procedures.<br>
<ul><li>Ability to collaborate with team of professionals to achieve specific goals.</li><li>Ability to thrive in a complex and dynamic work environment with multidisciplinary, cross-functional teams and matrixed team structures.</li><li>Demonstrated ability to manage and prioritize multiple complex projects with varying deadlines and limited resources.</li><li>Ability to apply critical thinking to generate and assess potential solutions and to anticipate needs in advance.</li><li>Ability to manage competing objectives in an ambiguous, fast-moving environment to achieve results.</li><li>Knowledge of best practice and industry standards for Advanced Practice Providers.</li><li>Compliance with data confidentiality and security procedures.</li><li>Ability to manage employees and interact with colleagues in a respectful, supportive fashion which encourages employee&rsquo;s personal and professional growth.</li><li>High level skill at building relationships within the organization and with external partners.</li><li>Able to balance a customer-oriented and results-driven approach.</li><li>Able to persuade others to approach topics and ideas differently.</li><li>Strong attention to detail and accuracy.</li><li>Ability to communicate complex ideas clearly and effectively through both writing and speaking.</li><li>Experience with electronic medical records and healthcare-derived data and a working knowledge of the laws and regulations that govern the same; and</li><li>Demonstrated ability to perform complex operations in Microsoft Office Suite.</li><li>Ability to collaborate with patients, families and care teams through multiple complex systems.
</li><li>Strong assessment skills.</li><li>Follows standard precautions.</li><li>Maintains confidentiality.</li><li>Exhibit compassion, vulnerability, and empathy when working with employees (patients) and advancing Central Health&rsquo;s DEI and health equity goals.</li><li>Provide patient centered care that is inclusive and focuses on cultural humility.</li><li>Share a commitment to diversity and inclusion awareness and practices across Central Health.</li><li>Complete all mandatory training and maintain appropriate credentials/licensure</li></ul></div><br>
<div></div>
Qualifications:
<div>
MINIMUM EDUCATION: Graduation from an accredited School of Physician Assistants OR Master&rsquo;s degree from an accredited School of Nursing.</div><div><br>
PREFERRED EXPERIENCE:
<br>
<ul><li>Experience with Epic and training or support for Epic end user programs.</li><li>Knowledge of medical care and management of patients in SNF and other transitions of care facilities.</li><li>Demonstrated knowledge of Joint Commission standards, HIPAA regulations, Quadruple Aim, and Value Based Care.</li></ul></div><div></div><div><br>
REQUIRED CERTIFICATIONS/LICENSURE: Holds and maintains these certifications as a professional. Lapsing/expiration of these certifications/licensure will result in suspension of work:<br>
<ul><li>Unrestricted license to practice as a Physician Assistant in the State of Texas OR unrestricted license to practice Nursing in the State of Texas/current credentialing as an Advanced Nurse Practitioner by the Texas Board of Nurse Examiners.</li><li>Current certification in area of specialty.</li><li>Current Drug Enforcement Agency (DEA) for the purpose of writing prescriptions.</li><li>Current Healthcare Provider Cardiopulmonary Resuscitation (CPR) through American Heart Association.</li><li>Current Basic Life Support Certification for Healthcare Providers through American Heart Association.</li></ul><br>
REQUIRED COURSES/COMPLETIONS (e.g., CPR):
<br>
Basic Life Support (BLS) - Obtained through approved American Heart Association or Red Cross.<br>
Advanced cardiovascular life support (ACLS)-obtained through approved American Heart Association or Red Cross</div></div>

Advanced Practice Provider- Transitions of Care

<div>Overview:
<div>
Central Health&rsquo;s High Risk Populations Department provides innovative, patient-centered care to individuals experiencing homelessness and housing instability. These programs address gaps in medical care by combining access to health services with intensive case management, emergency shelter support, and coordination of social services. This role will be expected to support one or more programs including The Bridge Program, Medical Respite, Housing Support Program, and more.</div><div></div><div><br>
The Bridge Program includes a short term, transitional clinic designed to bridge gaps in care for individuals who lack consistent access to primary or specialty medical services. Operating out of Central Health&rsquo;s Capital Plaza location and through mobile outreach sites, the Bridge Program provides low-barrier medical care and intensive case management for patients experiencing homelessness or housing instability. The program focuses on stabilization, engagement, and connection to a long-term medical home, ensuring continuity of care while addressing immediate health and social needs.</div><div></div><div><br>
The Medical Respite Program provides a safe, temporary place for individuals experiencing homelessness to recover from acute illness, injury, or hospitalization while receiving ongoing medical oversight and case management support. Medical Respite offers access to emergency shelter, coordinated medical and behavioral health services, and daily engagement from a multidisciplinary care team. During their stay, participants are supported in improving their health while also addressing critical social needs such as housing placement, benefits enrollment, and linkage to community resources to promote long-term stability.</div><div></div><div><br>
The Housing Support Program supports individuals in their transition into stable housing by providing intensive case management support with the goal of housing independence. Case Manager will be expected to perform move-in readiness, home visits, and providing skills training.</div><div></div><div><br>
The Case Manager is a key member of a multidisciplinary team, providing intensive, trauma-informed case management to patients served through Bridge, Medical Respite, and Housing Support Programs. Case Managers are skilled in crisis management and advocacy, providing timely referrals to appropriate services while supporting patients in accessing benefits and entitlements and identifying safe, affordable housing. This role works across fixed clinic sites, mobile locations, and respite setting to promote improved health outcomes, stability, and selfsufficiency as part of a comprehensive approach to ending homelessness.</div>
Responsibilities:
<div><b>
Essential Functions:</b></div><ul><li>
Conduct whole-person assessments to determine client&rsquo;s strengths, barriers, mental health needs, and readiness to change</li><li>
Provides crisis intervention services (assessment, evaluation of risk, safety planning, referral, and follow up)</li><li>
Develops individualized care plans in collaboration with patients, that address mental health, medical, and social determinants of health</li><li>
Effectively de-escalate heightened situations with patients experiencing trauma, exacerbated mental health symptoms, and behavioral complexity while using a trauma informed care approach</li><li>
Provides goal oriented and solution focused services and evidenced based interventions to address mental health and psychosocial needs</li><li>
Educates and works collaboratively with patients on available community resources while advocating and helping to coordinate with community supports and services</li><li>
Teaches patients through structure and modeling appropriate expectations and guide them on following through with their tasks</li><li>
Helps patients identify and manage challenges or barriers in navigating their health and government benefits</li><li>
Accompany patients to appointments as needed</li><li>
Assists patients directly or indirectly with housing survey (Coordinated Assessment)</li><li>
Works with patients on discharge planning by reviewing potential transitional housing programs, assisting with room rental search, and applications for housing units</li><li>
Collaborate with housing specialists and/or other resources to identify and address psychological, social and medical needs, and coordinates referrals for housing programs</li><li>
Works collaboratively and advocates with patient&rsquo;s interdisciplinary team, community resources, and partner agencies</li><li>
Participates in interdisciplinary case conference to support coordinated patient care</li><li>
Assists other teams within the department as needed</li><li>
Completes documentation in a timely manner</li><li>
Other duties as assigned</li></ul><div><b>
Knowledge, Skills and Abilities:</b></div><ul><li>
High level of skill at building relationships and providing excellent patient support</li><li>
High level of problem-solving skills to better serve patients and staff</li><li>
Strong attention to detail and accuracy</li><li>
Excellent verbal and written communication skills</li><li>
Demonstrated knowledge of community resources available and how to access resources for the benefit of clients</li><li>
Demonstrated success in collaborating with multidisciplinary team members</li><li>
Bilingual (Spanish/English) preferred</li><li>
Strong knowledge of evidenced based practices commonly used in case management, crisis intervention, and the populations served</li><li>
Strong Knowledge of mental health and substance use diagnoses, trauma informed care, patient engagement, motivational interviewing, and cultural competency</li></ul>
Qualifications:
<div><b>
Required Education:</b></div><ul><li>
Bachelor's degree in Social Work or related field (higher degree accepted)</li></ul><div><b>
Required Experience (Less than 1 year):</b></div><ul><li>
Internship or work in field related to social work, case management, or counseling individuals in crisis/trauma situations.</li><li>
Demonstate knowledge of community resources available and how to access resources for the benefit of clients</li></ul><div><b>
Required Licenses and Certifications:</b></div><ul><li>
Valid driver's license</li><li>
Basic Life Support</li></ul></div>

Case Manager – High Risk Populations (Housing Support)