Qureos Mentor

Central Insurance

Location: Van Wert, OH; Dublin, OH; Alpharetta, GA; Irving, TX
 Work Model: Hybrid or Remote
 Position type: Full time - salary
 
We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.
 Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!
 If you're energized by leading teams, improving results, and elevating claim quality, this role is for you. The Auto Damage Claims Manager drives workflow, coaching, and technical excellence to ensure fair, efficient claim outcomes—supporting disciplined reserving, strong negotiations, proactive customer service, and compliant handling from first notice through resolution. You'll collaborate with leaders and partners to continuously improve how we serve customers and agencies.
 
Key Responsibilities of the Role
 
<ul>
<li>Proactively perpetuates the culture, embraces our core values, welcomes diverse perspectives to foster innovation, and works appropriately across departments and across offices to accomplish the corporate objectives and priorities</li>
<li>Manages workflow and resources appropriately--staffing, workloads, and performance management when needed</li>
<li>Communicates strategy, priorities, and expectations and does so often to ensure the team is aligned in the claims mission and understands their relationship with the wider organization</li>
<li>Executes on strategy for claims Mission of Hospitality, Outcomes and Efficiency at Team and individual level</li>
<li>Develops and trains team on claim handling excellence</li>
<li>Develops and maintains excellent rapport with the team, internal stakeholders and agency force</li>
<li>Collaborates with peers and Claims leadership on Claims strategy and continuous improvement efforts</li>
<li>Monitors claims reserves and payments on claims in unit</li>
<li>Reviews files for coaching and direction on technical excellence in claims</li>
<li>Ensures team is managing assigned volume of auto damage claims with hospitality, optimal claim outcomes, and efficiency through the life of the claim</li>
<li>Ensures team is investigating, evaluating, negotiating and settling assigned claims within authority limits</li>
<li>Leads team to assess vehicle damages, including negotiating total loss settlements and working collaboratively with salvage team</li>
<li>Leads team to develop and follow strategic action plans throughout the life of the file</li>
<li>Ensures team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely</li>
<li>Ensures team is building relationships and appropriately communicating with agency partners, internal and external stakeholders</li>
<li>Ensures team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication</li>
<li>Instructs team to conduct thorough and timely claim investigations including utilization of ISO</li>
<li>Leads team to implement proper recognition, investigation, referral and communication regarding subrogation</li>
<li>Ensures team is setting accurate initial reserves in a timely manner and is continually reviewing accuracy in the context of ultimate probable exposure</li>
<li>Instructs team to detect and mitigate fraud when investigating claims</li>
<li>Leads team to execute on coverage documentation, use of Reservation of Rights, Non-Waivers, and coverage letters</li>
<li>Ensures team is completing liability determination and analysis</li>
<li>Instructs team to obtain, analyze and evaluate damage documentation, implement appropriate control of rental/loss of use, and mitigate advanced charges</li>
<li>Leads team to make sure team is implementing appropriate consideration of file expenses and approved suppliers are used</li>
<li>Ensures paid losses are managed appropriately; adjuster is paying what is fair and owed and is settling claims at the optimal time in the life of the file</li>
<li>Leads team development with subject matter expertise training and onboarding.</li>
<li>Ensures team is assisting in team development with subject matter expertise learning, and onboarding assistance</li>
<li>Completes performance appraisals and participates in salary recommendations</li>
<li>Assists in selection of new employees</li>
<li>Handles special projects and initiatives as assigned</li>
<li>Evaluates performance of the team and individuals of the team; hold team accountable and obtains results</li>
<li>Coach and develop adjuster performance on alternative dispute resolution, litigation strategy and effective collaboration with defense counsel to lead and develop activity through the litigation process</li>
</ul>
Required Qualifications
 <ul>
<li>Bachelor’s degree and 6 years claims experience with demonstrated expertise in investigating, evaluating, negotiating, and settling of claims</li>
<li>Or 8 years of claims experience with demonstrated expertise in investigating, evaluating, negotiating, and settling of claims</li>
<li>Travel required as needed</li>
</ul>
Preferred Qualifications
 <ul>
<li>CPCU, SCLA or AIC designations</li>
<li>Prior managerial experience, preferably in a claims setting</li>
<li>Demonstrated leadership capabilities</li>
</ul>
Knowledge, Skills, and Abilities
 
<ul>
<li>Ability to train, develop, motivate, and evaluate the performance of employees</li>
<li>Strong leadership skills and ability to analyze information and make effective decisions</li>
<li>Ability to lead by example through coaching, integrity, positive attitude; exhibiting initiative in daily work and efforts in professional development activities (exemplifying our core values)</li>
<li>Effectively communicate in collaborative manner both verbally and in writing</li>
<li>Skilled in change management</li>
<li>Possess a positive, professional, cooperative, and quality-conscious service attitude</li>
<li>Manage and understand external vendor resources</li>
<li>Ability to lead through complex coverage analysis and resolution strategies</li>
<li>Proficient in Microsoft Suite</li>
<li>Possesses analytical and problem-solving skills</li>
<li>Possess an innovative and continuous improvement mindset</li>
<li>Ability to work under pressure, deal with interpersonal conflict, and handle a heavy workload</li>
<li>Ability to professionally interact with our customers</li>
<li>Ability to understand Central Insurance’s policies and processes</li>
<li>Ensures the team is complying with state regulatory/statutory requirements, corporate privacy and other claim policy requirements</li>
<li>Ensures statutory and legal compliance</li>
</ul>
Total Rewards
 Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits
 
Work Authorization
 Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
 Equal Opportunity Employer
 It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. #LI-AS1, #LI-Remote, #LI-Hybrid

Auto Damage Claims Manager

Location: Van Wert, OH; Dublin, OH; Alpharetta, GA
 Work Model: Hybrid
 Position type: Full time - salary
 
We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.
 Our employees have the opportunity to fully utilize their talents and bring their best self. We believe that who you are is just as important as what you do!
 By joining our growing Claims team as a Liability Claims Specialist, you will ensure high quality claim handling while making coverage determinations, investigating losses, conducting independent assessment as to the company exposure and moving cases towards timely resolution. You will be an effective source for help and support because of your deep knowledge and liability claim expertise.
 How You’ll Make an Impact
 <ul>
<li>Manage an assigned volume of casualty claims within Personal and Commercial underwriting verticals</li>
<li>Investigate, evaluate, negotiate, and settle assigned claims within authority limits</li>
<li>Develop and follow strategic action plans throughout the life of each file</li>
<li>Provide proactive hospitality by setting expectations, building rapport, and responding to requests in a timely manner</li>
<li>Build relationships and communicate effectively with agency partners, internal and external stakeholders</li>
<li>Conduct thorough and proactive liability claim investigations including the use of ISO</li>
<li>Implements proper recognition, investigation, referral and communication regarding subrogation</li>
<li>Set accurate initial reserves promptly and review them regularly in the context of probable exposure</li>
<li>Manage liability files through swift resolution of exposures that warrant settlement</li>
<li>Detects and mitigates fraud when investigating claims</li>
<li>Maintain appropriate consideration of file expenses and utilizes approved suppliers</li>
<li>Manage paid losses appropriately; pays what is fair and owed, settles claims at the optimal time in the life of the file</li>
<li>Monitor and collaborate with defense counsel on litigation strategy and development through the litigation process</li>
<li>Assists team development with subject matter expertise learning, and onboarding assistance</li>
<li>Complete training as assigned</li>
<li>Handle special projects as assigned</li>
</ul>
What You’ll Bring
 <ul>
<li>Ability to obtain and maintain all required state Department of Insurance adjusting licenses and CE’s within 90 days of employment</li>
<li>Bachelor’s degree and two years of related experience</li>
<li>Or Associates degree and three years of related experience</li>
<li>Or four years of related experience</li>
<li>Travel as needed</li>
<li>Ability to investigate and evaluate liability claims in accordance with our Best Practices</li>
<li>Strong analytical and decision-making skills</li>
<li>Ability to evaluate damages and negotiate fair settlements</li>
<li>Ability to work independently and in a team environment</li>
<li>Positively contributes to Team NPS results</li>
<li>Ability to reach key performance metrics</li>
<li>Properly utilizes diary & mail system to manage timeliness of needed activity</li>
<li>Complies with state regulatory/statutory requirements, corporate privacy and other claim policy requirements</li>
<li>Strong understanding of industry verticals such as transportation, construction, manufacturing, real estate, and small business</li>
<li>Understands and utilizes various resources including technology and tools</li>
<li>Ability to understand Central Insurance’s policies and processes</li>
</ul>
Preferred Qualifications
 <ul>
<li>CPCU, SCLA or AIC designations</li>
<li>Claims experience in both Personal Lines and Commercial Lines</li>
<li>Litigation management experience</li>
<li>Experience drafting coverage letters</li>
<li>Working knowledge of contracts and risk transfer concepts</li>
</ul>
Total Rewards
 Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits
 
Work Authorization
 Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
 Equal Opportunity Employer
 It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. #LI-AS1 #LI-Hybrid

Liability Claims Specialist

Join Central Insurance and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Central Insurance

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Auto Damage Claims Manager

Liability Claims Specialist