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CENTRAL PAYMENTS

<div>Are you someone who enjoys digging into details, solving problems, and making a real impact on the customer experience? Join Central Payments as a Complaints Analyst, where you&rsquo;ll play a key role in ensuring customer concerns are handled thoughtfully, thoroughly, and in compliance with regulatory standards&mdash;all while growing your career in fintech. 
What You&rsquo;ll Do:<ul><li>
Assist in the intake, logging, and tracking of customer complaints, including those received through partner banks</li><li>
Support the investigation and resolution process under the guidance of senior team members</li><li>
Ensure all complaints are documented accurately and in alignment with regulatory and internal standards</li><li>
Help identify trends and contribute to root cause analysis to drive continuous improvement</li><li>
Assist in preparing reports on complaint metrics, trends, and key performance indicators (KPIs)</li><li>
Maintain organized records to support audit and exam readiness</li><li>
Collaborate with cross-functional teams such as Operations, Risk, Marketing, and Partner Success</li><li>
Escalate complex or high-risk complaints appropriately</li><li>
Participate in testing complaint logs from partners to ensure accuracy and completeness</li><li>
Assist in documenting testing results and reporting findings</li><li>
Stay current on regulatory requirements including UDAAP, Regulation E, and GLBA</li><li>
Support complaint process integration for new program implementations</li><li>
Assist with the coordination and facilitation of annual partner complaint management trainings to support regulatory compliance and operational consistency</li></ul> 
Why You Should Join Us:<ul><li>
Be part of a growing fintech company where compliance and customer experience go hand in hand</li><li>
Gain hands-on exposure to regulatory frameworks and complaint management processes</li><li>
Work alongside a collaborative, supportive team that values learning and development</li><li>
Build a strong foundation for a career in compliance, risk, or fintech operations</li></ul> 
What You Bring:<ul><li>
Strong attention to detail and organizational skills</li><li>
Developing analytical and problem-solving abilities</li><li>
Clear written and verbal communication skills</li><li>
Ability to manage multiple priorities in a fast-paced environment</li><li>
A team-oriented mindset with a willingness to learn</li><li>
Familiarity with Microsoft Office tools; experience with Smartsheet is a plus</li><li>
Basic understanding of consumer protection regulations is a plus</li></ul> 
Qualifications:<ul><li>
Associate degree or equivalent in business, finance, law, or a related field</li><li>
Internship or 1&ndash;2 years of experience in compliance, risk, customer service, or a related area preferred</li></ul> 
What We Offer:<ul><li>
A hybrid work environment with flexibility</li><li>
Opportunities for professional growth and development</li><li>
A supportive team culture where your voice is heard</li></ul></div>

Complaints Analyst

Join CENTRAL PAYMENTS and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CENTRAL PAYMENTS

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Complaints Analyst