Qureos Mentor

Central States Water Resources

<div></div><div><div><b>Position Summary</b></div>
<div>The Work Order Resource Specialist plays a critical role in ensuring customer work orders are efficiently dispatched to field operations. This role is responsible for facilitating timely resolution of customer-reported issues by coordinating with field crews, monitoring progress, following up on updates, and maintaining proactive communication with customers throughout the work order lifecycle.</div>
<div></div><div><b>Schedule: </b><b>Shift work that will between 7am - 7pm</b></div>
<div></div><div><b>Major Job Duties and Responsibilities</b></div>
<ul><li>Review customer work orders, validate information, and follow up with customers when clarification is needed</li>
<li>Coordinate and schedule utility personnel to ensure that work assignments (e.g., maintenance, repairs, inspections) are carried out in a timely and efficient manner. Optimize crew deployment based on workload, skill requirements, and geographic considerations</li>
<li>Analyze staffing requirements and allocate resources appropriately to meet operational demands. Ensure that all shifts are covered, balancing workload distribution to avoid overstaffing or understaffing</li>
<li>Serve as the primary point of contact for utility field personnel, dispatchers, and other internal departments (e.g., operations, communications, etc). Communicate any changes in work, task priorities, or emergencies</li>
<li>Create and track back-office tasks in CIS and reporting tools related to back-office requests</li>
<li>Analyze requests from customers, coordinate with other departments to manage and resolve issues</li>
<li>Monitor the status of open work orders, ensure timely updates are received from field staff, and escalate delays or lack of response as needed</li>
<li>Enter workforce hours, labor costs, and productivity metrics. Review regular reports for management on workforce performance, scheduling efficiency, and project status</li>
<li>Address any workforce-related issues that may arise, such as staffing shortages, equipment malfunctions, or scheduling conflicts. Work with management to find timely solutions</li>
<li>Ensure effective and timely communication on the resolution of all work directly to the impacted customer</li>
<li>Investigate unusual workorder trends or recurring customer complaints and coordinate with other departments to resolve underlying issues</li>
<li>Coordinate with internal leadership to track and manage workloads based on upcoming tasks</li>
<li>All other duties as assigned</li>
</ul>
<div></div><div><b>Personal Attributes</b></div>
<ul><li>Accuracy - Ability to perform work accurately and thoroughly</li>
<li>Analytical Skills - Ability to use thinking and reasoning to solve a problem</li>
<li>Attention to Detail - Ability to pay attention to the minute details of a project or task from the beginning to the end of the project/task</li>
<li>Communication, Oral &amp; Written- Ability to communicate effectively with others using both the spoken/written word</li>
<li>Decision Making - Ability to make critical decisions while following company procedures</li>
<li>Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards</li>
<li>Judgment -Ability to formulate a sound decision using the available information</li>
<li>Organized - Possessing the trait of being organized or following a systematic method of performing a task</li>
<li>Problem Solving - Ability to find a solution for or to deal proactively with work- related problems</li>
<li>Responsible - Ability to be held accountable or answerable for one&rsquo;s conduct.</li>
<li>Teamwork- Ability to work as part of a team</li>
<li>Working Under Pressure - Ability to complete assigned tasks in stressful situations</li>
</ul>
<div></div><div><b>Education/Skills</b></div>
<ul><li>High school Diploma or equivalent. Bachelor&rsquo;s degree is a plus</li>
<li>2-3 years&rsquo; experience in workforce management, scheduling, or exposure to the utility industry</li>
<li>Familiarity with safety standards and regulatory compliance in the utility industry</li>
<li>Highly proficient in MS Office Suite including Excel, Word, and Outlook</li></ul></div>

Work Order Resource Specialist

Join Central States Water Resources and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Central States Water Resources

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Work Order Resource Specialist