Qureos Mentor

Cequens

<div>About CEQUENS
CEQUENS is a leading cloud communication platform in the Middle East and Africa region and is dedicated to simplifying communications and building bridges to allow businesses to communicate with their customers, no matter where they are. The company provides Omni-Channel communication API&rsquo;s enabling enterprises and developers to communicate with their customer base worldwide.
About the role
As a Solution architect, you'll serve as the technical liaison between the sales team and prospective clients. Your primary responsibility is to understand client needs and demonstrate how the company's CPaaS/SaaS solutions, enhanced by AI capabilities, can address those needs effectively. This role involves crafting tailored solutions, delivering compelling demonstrations, and ensuring a smooth transition from pre-sales to implementation. The right candidate will come from a software develpoment background and know the SDLC well. This role would not suit a network or security engineer. The role is based in Riyadh onsite, so you will already be based in Saudi Arabia.
The role will building industry specific use cases utilizing CEQUENS products and solutions showcasing the value and impact of the CEQUENS platforms. The right candidate will excel in a customer facing high performance team to collaborate and win joint opportunities with sales and customer success. It will lead on RFP/RFI submissions and act as liaison between different departments to cover technical and business requirements to ensure best optimal results achieved.
Key Responsibilities
Client Engagement: Collaborate with sales representatives to understand customer requirements and present tailored solutions that leverage the company's CPaaS/SaaS offerings, including AI functionalities.
Solution Design: Analyze customer needs and design appropriate solutions that integrate seamlessly with their existing systems and workflows.
Demonstrations &amp; Proof of Concepts (PoCs): Develop and deliver product demonstrations and PoCs to showcase the value and capabilities of the solutions.
Technical Documentation: Assist in the preparation of technical proposals, RFP/RFI responses, and other documentation to support the sales process.
Collaboration: Work closely with product management and engineering teams to relay customer feedback and influence product development.
Market Awareness: Stay informed about industry trends, competitive products, and emerging AI technologies in the SaaS and CPaaS space. 
 
 
Requirements 
Essential Skills &amp; Qualifications
Technical Proficiency: Strong understanding of SaaS and CPaaS architectures, APIs, and integration methods.
AI Knowledge: Comprehensive understanding of AI concepts and models, including various Large Language Models (LLMs) and their applications.
Communication Skills: Excellent ability to interface effectively with C-level executives and technical decision-makers, presenting complex demos and conducting business-driven workshops.
Experience: Extensive experience in crafting impactful use cases and customer journeys based on thorough business analysis and customer requirements.
Technical Background: Solid technical background with Proficiency in prompt engineering and programming/scripting languages such as JavaScript, Python, and Java, as well as web technologies.
Sales Experience: Full-cycle SaaS sales experience with enterprise clients, with the ability to consistently deliver against targets.
Educational Background
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Advanced degrees are a plus.</div>

Pre-Sales & Customer Solutions Engineer

<div>About Deewan
Deewan is a Saudi communication and customer engagement solutions provider with a rich portfolio of SMS, voice and WhatsApp communication solutions. We built our processes around delivering value for clients first and foremost, helping them increase brand awareness, reduce operational costs, and create impressive customer experiences that quickly make a difference. All this is possible through simple dashboards and a team of technical and business support specialists providing best-in-class service 24/7. If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team.
Job Summary:
We're looking for a passionate and proactive Customer Success Specialist to join our growing team and play a vital role in building long-term relationships with our customers. You'll be responsible for onboarding new customers, ensuring their success with our product, and proactively identifying and addressing their needs.
Key Roles and Responsibilities:<ul><li>
Onboarding: Guide new customers through the initial product setup and usage process, ensuring they understand its value and features.</li><li>
Support &amp; Engagement: Provide responsive and efficient customer support through various channels (email,phone, chat) and proactively engage with customers to identify potential issues and opportunities.</li><li>
Relationship Building: Cultivate strong relationships with customers by actively listening to their needs,providing personalized advice, and building trust.</li><li>
Revenue Retention &amp; Expansion: Responsible on revenue retention, minimizing churn and identifying upsell and cross-sell opportunities within your customer base and present them effectively.</li><li>
Data Analysis &amp; Insights: Monitor customer usage data and identify trends to personalize interactions, identify potential churn risks, and inform product improvements.</li><li>
Feedback &amp; Reporting: Gather customer feedback, document resolutions, and generate reports to track progress and inform team strategies.</li><li>
Collaboration: Work closely with other teams (Sales, Product, Engineering) to ensure a seamless customer experience and advocate for customer needs</li></ul> 

Requirements 
Required Skills and Experience:<ul><li>
Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience.</li></ul><ul>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li>
<li>Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently.</li>
<li>Proactive and organized, with the ability to manage multiple tasks and prioritize effectively.</li>
<li>Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly.</li>
<li>Experience with customer relationship management (CRM) systems and data analysis tools is a plus.</li>
<li>Experience &amp; background on CPAAS platforms is a plus.</li>
<li>Passion for learning and a desire to continuously improve customer experience.</li></ul></div>

Customer Success Specialist

Join Cequens and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cequens

About Company

Pre-Sales & Customer Solutions Engineer

Customer Success Specialist