Qureos Mentor

Cequens

<div>CEQUENS is a global, AI powered customer engagement solutions provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.
Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team
The Number Portability Specialist is responsible for the commercial, operational, and analytical management of Number Portability and Number Intelligence services, including MNP, HLR, and related mobile identity lookups.
The role focuses on ensuring accuracy, availability, and monetization of portability data while maintaining strong relationships with clients, portability database providers, and signaling partners.
This position requires deep understanding of number portability ecosystems, signaling flows, regulatory frameworks, and commercial models, combined with strong analytical and negotiation skills.
Main Areas of Responsibility
Number Portability Traffic Analysis &amp; Optimization<ul>
<li>
Analyze MNP and HLR query traffic and operators to identify trends and growth opportunities.</li>
<li>Monitor query accuracy, latency, success rates, and availability to ensure SLA compliance and service reliability.</li>
<li>Detect and mitigate data inconsistencies, routing inefficiencies, abuse, and revenue leakage related to portability lookups.</li>
<li>Optimize query routing and vendor selection to balance cost efficiency, coverage, and performance.</li></ul> 
Carrier &amp; Database Provider Relations<ul>
<li>
Manage relationships with MNOs, portability database operators and signaling providers.</li>
<li>Negotiate commercial terms, pricing models, data access agreements, and capacity commitments for MNP and HLR services.</li>
<li>Coordinate onboarding and certification of new portability databases and operator connections.</li></ul> 
Revenue Strategy &amp; Business Enablement<ul>
<li>
Upsell to existing Customers Portfolio
</li><li>Onboarding of the new Customers, providing new streams of Revenue
</li><li>Define and maintain pricing strategies for number portability and lookup services by market, query type, and SLA level.</li>
<li>Identify other business opportunities and provide feedback about the product</li>
<li>Contribute to product packaging and go-to-market strategy for portability-based solutions.</li>
</ul>
Requirements
Experience<ul>
<li>
3&ndash;5+ years of experience in number portability, signaling, mobile network services, or carrier relations.</li>
<li>Hands-on exposure to MNP, HLR, NP databases, or mobile identity solutions is strongly preferred.</li>
</ul>
Education<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Telecommunications, Engineering, Business Administration, or a related field.</li></ul>
Skills<ul>
<li>
Strong understanding of number portability ecosystems, signaling architecture, and mobile network operations.</li>
<li>Experience working with MNOs, portability authorities, and global data providers.</li>
<li>Excellent negotiation, communication, and stakeholder management skills.</li>
<li>Strong analytical mindset with experience using tools and operational reporting.</li>
<li>Ability to translate technical performance into commercial outcomes.</li>
<li>Strategic, detail-oriented, and results-driven approach.</li>
<li>Willingness to travel internationally for industry events.</li>
<li>Proficiency in English; additional languages are a plus.</li></ul></div>

Number Portability Specialist

<div>The Customer Success Manager at CEQUENS plays a critical role in ensuring customer satisfaction and product adoption, driving retention and loyalty. This position is geared towards building strong relationships with customers, understanding their needs, and acting as the primary point of contact for all customer inquiries and issues.<h3 class="jobSectionHeader">
Main Responsibilities</h3><h3 class="jobSectionHeader">
Customer Onboarding and Education</h3><ul>
<li>Guide new customers through the onboarding process to ensure they quickly adopt and effectively utilize CEQUENS' products and services.</li>
<li>Deliver training sessions and create educational materials that help customers maximize their use of the platform.</li>
</ul><h3 class="jobSectionHeader">Account Management</h3><ul>
<li>Manage a portfolio of high-profile clients by developing a deep understanding of their business needs and objectives.</li>
<li>Conduct regular check-ins to assess customer satisfaction and address any concerns, ensuring proactive management of client relationships.</li>
</ul><h3 class="jobSectionHeader">Customer Advocacy</h3><ul>
<li>Champion the voice of the customer within CEQUENS, gathering and communicating feedback to drive improvements in products and services.</li>
<li>Develop and maintain playbooks for customer success strategies that can be replicated across the team to improve customer outcomes.</li>
</ul><h3 class="jobSectionHeader">Performance Monitoring</h3><ul>
<li>Monitor key success metrics, including product usage, customer satisfaction scores, and renewal rates to identify risks and opportunities.</li>
<li>Work with customers to develop strategies for continuous improvement and product adoption.</li>
</ul><h3 class="jobSectionHeader">Collaborative Approach</h3><ul>
<li>Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience across all touchpoints.</li>
<li>Assist in the transition of customer feedback into actionable insights that can be leveraged to enhance the CEQUENS platform.</li>
</ul>Requirements<ul>
<li>Educational and Professional Qualifications:</li>
<li><ul><li>Bachelor&rsquo;s degree in Business, Management, Computer Science, or a related field.</li></ul></li>
<li>Experience:</li>
<li><ul><li>3-5 years of experience in a customer-facing role, preferably within tech or SaaS environments.</li>
<li>Demonstrated experience managing customer relationships and driving customer success initiatives.</li>
</ul></li><li>Skills:</li>
<li><ul><li>Strong communication and interpersonal skills, with the ability to effectively convey complex ideas.</li>
<li>Ability to thrive in fast-paced environments, quickly adapting to new challenges.</li>
<li>Solid project management skills, with an emphasis on detail and organization.</li>
<li>Proficient in using CRM tools and customer success software.</li>
</ul></li><li>Personal Attributes:</li>
<li><ul><li>Proactive, customer-focused mindset with a strong desire to ensure customer satisfaction.</li>
<li>A collaborative team player who can work effectively across multiple departments.</li>
<li>Results-driven attitude with a commitment to achieving customer success and business objectives.</li></ul></li></ul></div>

Customer Success Manager

Join Cequens and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cequens

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Number Portability Specialist

Customer Success Manager