Qureos Mentor

Cequens

<div>CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
Job Overview:
The SMS Wholesale Account Manager is responsible for managing and expanding wholesale SMS trading relationships with global partners, including aggregators, MNOs, and enterprises. This role focuses on maximizing revenue, profitability, and traffic volumes through strategic account management, commercial negotiations, and market analysis.
Key Responsibilities
Account Management<ul><li>Manage day-to-day relationships with wholesale partners, including SMS aggregators, hubs, and operators.</li><li>Act as the primary point of contact for assigned wholesale accounts.</li><li>Ensure timely resolution of disputes, billing issues, and service delivery challenges.</li><li>Build long-term partnerships by providing excellent customer support and proactive communication.</li></ul>
Business Development &amp; Sales<ul><li>Negotiate commercial agreements (buy/sell rates, traffic commitments, routing terms).</li><li>Drive revenue growth by increasing traffic exchange and margins on assigned accounts.</li><li>Develop strategies for competitive pricing and profitable trading in line with company targets.</li></ul>
Market &amp; Commercial Analysis<ul><li>Monitor A2P SMS market trends, traffic flows, and competitor activities.</li><li>Analyze buying and selling routes to maximize profitability through traffic mixing and optimization.</li><li>Track account performance (volumes, margins, quality KPIs) and report to management.</li></ul>
Operational &amp; Technical Coordination<ul><li>Coordinate with the routing/operations team to ensure high-quality SMS delivery.</li><li>Support fraud prevention and compliance efforts by ensuring traffic aligns with regulations and partner requirements.</li><li>Work closely with finance to ensure accurate invoicing, timely collections, and dispute management.</li></ul> 
Requirements 
Education &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Telecommunications, or related field.</li><li>3&ndash;5 years of experience in SMS wholesale, carrier relations, or telecom account management.</li><li>Strong track record in commercial negotiations and managing global accounts.</li></ul>
Skills &amp; Competencies<ul><li>Deep understanding of A2P SMS market dynamics, pricing, and routing.</li><li>Excellent negotiation, communication, and relationship management skills.</li><li>Analytical mindset with strong numerical and reporting skills.</li><li>Ability to work under pressure in a fast-paced, trading-driven environment.</li><li>Fluency in English (additional languages are a plus).</li></ul>
Why Join Us<ul><li>Opportunity to work with a global SMS aggregator with strong growth ambitions.</li><li>Exposure to international markets and high-value telecom partnerships.</li><li>Competitive salary, commission structure, and growth opportunities.</li></ul></div>

Wholesale Account Manager (SMS)

<div>CEQUENS is a leading cloud communication platform in the Middle East and Africa region and is dedicated to simplifying communications and building bridges to allow businesses to communicate with their customers, no matter where they are. The company provides Omni-Channel communication API&rsquo;s enabling enterprises and developers to communicate with their
Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team.
The Senior Business Development Manager at CEQUENS is a crucial role within the Enterprise Sales department winning new business and expanding relationships with existing clients to maximize sales opportunities and ensure customer satisfaction. This position involves hunting, cold calling and using your networks to win new clients. It is also managing and retaining clients, understanding their needs, and ensuring the delivery of exceptional service. The Account Manager works closely with clients to understand their business objectives and align CEQUENS' CPaaS and SaaS solutions accordingly, ensuring a partnership that supports and enhances the clients' strategic goals. This is a senioer sales position not a team leaing role.
Main Areas of Responsibility
Sales and Revenue Targets<ul><li>
Achieve new client sales targets and objectives within assigned client accounts.</li><li>
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.</li></ul>
Contract Management and Negotiation<ul><li>
Negotiate contracts and close agreements, securing optimal terms that benefit both the client and CEQUENS.</li><li>
Ensure timely and successful delivery of solutions according to customer needs and objectives, coordinating with other teams as needed</li></ul>
Client Relationship Management<ul><li>
Maintain and enhance relationships with existing clients by providing exceptional service and understanding their business needs and challenges.</li><li>
Act as the primary point of contact for all matters specific to assigned clients, resolving issues and ensuring satisfaction.</li></ul>
Account Retention and Expansion<ul><li>
Monitor and analyse customers&rsquo; usage of our product to identify opportunities for deeper engagement and upselling.</li><li>
Develop strategies to retain existing client relationships and increase revenue through cross-selling and upselling activities.</li></ul>
Feedback and Market Insights<ul><li>
Gather client feedback to improve ongoing customer service and product development.</li><li>
Keep abreast of industry trends and provide feedback from the market to company leadership.</li></ul> 

Requirements 
Experience<ul><li>
5 years of proven new business development experience within an SaaS/CPaaS or telecommunications sector.</li><li>
Must have strong experience of the KSA market place and be based in KSA currently.</li><li>
Must have new business development experience winning Enterprise level or Corporate clients (not SME&rsquo;s)</li><li>
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization.</li></ul>
Skills<ul><li>
Strong interpersonal skills with an aptitude for building strong client relationships.</li><li>
Excellent listening, negotiation, and presentation abilities.</li><li>
Strong verbal and written communication skills.</li><li>
High level of professionalism and ethical conduct.</li><li>
Proficient in CRM software and Microsoft Office Suite; experience with Salesforce is a plus</li></ul>
Education<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li></ul></div>

Senior Business Development Manager

Join Cequens and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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About Company

Wholesale Account Manager (SMS)

Senior Business Development Manager