Qureos Mentor

Chapters Health System

<div>It&rsquo;s inspiring to work with a company where people truly BELIEVE in what they&rsquo;re doing!
When you become part of the Chapters Health Team, you&rsquo;ll realize it&rsquo;s more than a job. It&rsquo;s a mission. We&rsquo;re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Role: 
The Technical Support Representative performs triage on inbound customer calls and service or escalates customer issues, as appropriate. Responsibilities include report development, technical support for telephony and computer system on an organizational-wide basis, and various tasks assigned by IT Management.
Qualifications:<ul><li>
High School diploma or GED</li><li>
Minimum of (1) year customer service experience, preferably in the technical field</li><li>
1 - 2 years of advanced education/training in technical field and/or 1 year technical experience preferred</li><li>
Experience with hardware and software issues</li><li>
Outstanding customer service skills and a dedication to the customer service experience</li><li>
Excellent communication (written, verbal, and presentation), interpersonal and organizational, skills</li><li>
Computer proficiency in Microsoft Office</li><li>
Dependable to be at work during assigned shifts and to complete work as expected</li><li>
Able to work independently and efficiently to meet deadlines</li><li>
Ability to work well with a team in a fast paced, constantly changing environment and follow instructions from supervisors and senior colleagues</li><li>
Able to promptly answer support related emails, phone calls and other electronic communications</li><li>
Self-motivated and detail-oriented</li></ul> 
Competencies:<ul><li>
Satisfactorily complete competency requirements for this position.</li></ul>
Responsibilities of all employees:<ul><li>
Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>
Comply with Company policies, procedures and standard practices.</li><li>
Observe the Company's health, safety and security practices.</li><li>
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>
Use resources in a fiscally responsible manner.</li><li>
Promote the Company through participation in community and professional organizations.</li><li>
Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>
Improve own professional knowledge and skill level.</li><li>
Advance electronic media skills.</li><li>
Support Company research and educational activities.</li><li>
Share expertise with co-workers both formally and informally.</li><li>
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul>
Job Responsibilities:<ul><li>
Uses internal call handling procedures and ticketing system for management of issue resolution data.<ul><li>
responds to requests for technical assistance via phone, electronically or in-person at assigned site</li><li>
diagnoses and resolves technical hardware and software issues</li><li>
researches questions using available information resources</li><li>
advises users on appropriate action</li><li>
follows standard help desk procedures</li><li>
logs all help desk interactions in detail</li><li>
redirects problems to appropriate resources</li><li>
identifies and escalate situations requiring urgent attention immediately</li></ul></li></ul><ul><li>
Ensures service levels are met with regard to handling calls or other requests.</li><li>
Assists in production of system training which includes user manual preparation and distribution.</li><li>
Assists in IT training as part of Organization&rsquo;s orientation for all new employees.</li><li>
Assists in the maintenance of various software applications.</li><li>
Assists in various aspects of network administration as assigned.</li><li>
Assists IT management in development and maintenance of policies and procedures relating to IT system.</li><li>
Assists with creation and maintenance of procedure checklists.</li><li>
Remains current with system information, changes and updates.</li></ul>
Performs other duties as assigned.
Compensation Pay Range:
$21.64 - $31.17
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.</div>

Technical Support Representative

<div>It&rsquo;s inspiring to work with a company where people truly BELIEVE in what they&rsquo;re doing!
When you become part of the Chapters Health Team, you&rsquo;ll realize it&rsquo;s more than a job. It&rsquo;s a mission. We&rsquo;re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
The RN, Triage provides telephonic support to patients and families. The RN, Triage will establish and maintain positive relationships with team members, patients/families and referral resources.
Qualifications:<ul><li>
Current Florida or multi-state license to practice as an RN, and ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license.</li><li>
Ability to apply for/obtain license to practice as an RN in Washington D.C. within 30 days of hire.</li><li>
Minimum of one (1) year nursing experience; hospice or hospital experience preferred</li><li>
Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system</li><li>
Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred</li><li>
Excellent critical decision making and problem-solving skills</li><li>
Excellent clinical and assessment skills</li><li>
Ability to use equipment with visual and auditory mechanisms</li></ul><ul><li>
Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines</li><li>
Ability to effectively handle stressful situations professionally and calmly with exceptional customer service</li></ul><ul><li>
Strong patient service skills<ul><li>
Information seeking / probing skills</li><li>
Accurate knowledge transfer</li><li>
Listening, understanding, and responding</li></ul></li><li>
Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits</li><li>
Ability to work in a cooperative team environment</li><li>
Able to exhibit a sense of urgency in daily work activities</li></ul><ul><li>
Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills</li><li>
Available to work shifts to accommodate extended hours of operation as scheduled</li></ul><ul><li>
Ability to perform sedentary work with frequent interruptions</li><li>
Ability to manage the emotional stress of working with and caring for terminally ill patients and their families</li><li>
Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations</li></ul>
Competencies:<ul><li>
Satisfactorily complete competency requirements for this position.</li></ul>
Responsibilities of all employees:<ul><li>
Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>
Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>
Comply with Company policies, procedures and standard practices.</li><li>
Observe the Company's health, safety and security practices.</li><li>
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>
Use resources in a fiscally responsible manner.</li><li>
Promote the Company through participation in community and professional organizations.</li><li>
Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>
Improve own professional knowledge and skill level.</li><li>
Advance electronic media skills.</li><li>
Support Company research and educational activities.</li><li>
Share expertise with coworkers both formally and informally.</li><li>
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul>
Job Responsibilities:<ul><li>
Triages phone calls and ensures that callers&rsquo; needs are met efficiently using excellent customer service skills.</li><li>
Provides telephone advice and education for patient needs.</li><li>
Responsible for the timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System&rsquo;s services. Positively promotes and clearly explains benefits of Chapters Health System&rsquo;s services. Clients include current and prospective patients, friends, or family members, Powers of Attorney, care providers, physicians, nursing staff, nursing homes and Assisted Living Facilities (ALFs), hospital staff, and others, as appropriate.
</li><li>Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data.</li><li>
Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR).</li><li>
Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested.
</li><li>Assists the patient and family to achieve the desired comfort levels.</li><li>
Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>
Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).</li><li>
Triage RN's who experience technical issues not caused by the company equipment or network (i.e. offsite power outage, personal internet outage) are required to report the situation to leadership immediately, and have 30 minutes to resolve the technical issue. If the issue cannot be resolved in 30 minutes, RN may be required to report to a IPU or Resource Center based on leadership direction.</li><li>
During times of emergencies (i.e. Hurricanes, etc.), the Triage RN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency.</li><li>
Performs other duties as assigned.</li></ul>
Compensation Pay Range:
$31.72 - $47.60
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.</div>

RN, Care Advisor - Triage: Fridays 5pm-9pm, 8am to 2pm Saturday/Sunday & 5pm to 9pm Mondays

<div>It&rsquo;s inspiring to work with a company where people truly BELIEVE in what they&rsquo;re doing!
When you become part of the Chapters Health Team, you&rsquo;ll realize it&rsquo;s more than a job. It&rsquo;s a mission. We&rsquo;re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Job Profile Summary 
Role:
 
The RN, Nights and Weekends provides after-hours field visits to patients, families, and community partners. Establishes and maintains positive relationships with team members, patients/families, and referral resources.
Qualifications:<ul><li>
Current license as RN in the state where the employee will be working</li><li>
Minimum of one (1) year nursing experience; hospice or hospital experience preferred</li><li>
Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system</li><li>
Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred</li><li>
Mobile Driver - Valid driver&rsquo;s license and automobile insurance per Company policy</li><li>
Reliable transportation to meet patients&rsquo; needs</li><li>
Excellent critical decision making and problem-solving skills</li><li>
Excellent clinical and assessment skills</li><li>
Ability to use equipment with visual and auditory mechanisms</li><li>
Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines</li><li>
Ability to effectively handle stressful situations professionally and calmly with exceptional customer service</li><li>
Strong patient service skills<ul><li>
Information seeking / probing skills</li><li>
Accurate knowledge transfer</li><li>
Listening, understanding, and responding</li></ul></li><li>
Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits</li><li>
Ability to work in a cooperative team environment</li><li>
Able to exhibit a sense of urgency in daily work activities</li><li>
Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills</li><li>
Available to work shifts to accommodate extended hours of operation as scheduled</li><li>
Ability to perform sedentary work with frequent interruptions</li><li>
Ability to manage the emotional stress of working with and caring for terminally ill patients and their families</li><li>
Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations</li><li>
Active BLS for healthcare professionals from the American Heart Association or Red Cross.</li></ul>
Some locations may require:<ul><li>
Completes clinical admissions for all Company services including, but not limited to:<ul><li>
Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner</li><li>
Identifies admission objections, concerns or other entry barriers and provides responses</li><li>
Educates patient/family on admission requirements and addresses immediate needs</li><li>
Completes informed consents and initial assessment according to regulations and Company policy</li><li>
Provides information to Physicians and initiates Plan of Care to address patient&rsquo;s immediate needs</li><li>
Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>
Obtains Physician orders</li><li>
Completes documentation per Company policy</li></ul></li></ul><ul><li>
Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>
Communicates frequently with Admissions to ensure timely follow-up. When assignment is complete, informs Admissions and prepares for next assignment.</li><li>
Provides all necessary clinical communication timely using SBAR.</li><li>
Discusses any potential needs with after-hours staff.</li><li>
Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.</li><li>
Obtains medical record information for the referral.</li><li>
Develops strong relationships with case managers, physicians, etc. at facilities.</li><li>
Works with Professional Relations Representatives (PRRs) to provide education on all available services.</li><li>
Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.</li></ul>
Competencies:<ul><li>
Satisfactorily complete competency requirements for this position.</li></ul>
Responsibilities of all employees:<ul><li>
Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>
Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>
Comply with Company policies, procedures and standard practices.</li><li>
Observe the Company's health, safety and security practices.</li><li>
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>
Use resources in a fiscally responsible manner.</li><li>
Promote the Company through participation in community and professional organizations.</li><li>
Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>
Improve own professional knowledge and skill level.</li><li>
Advance electronic media skills.</li><li>
Support Company research and educational activities.</li><li>
Share expertise with coworkers both formally and informally.</li><li>
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul>
Job Responsibilities:<ul><li>
Makes after-hours visits to patients in their home, assisted living facility, nursing home, or hospital, anywhere within the assigned affiliate(s) territory. Provides compassionate customer service to patients and families.</li><li>
Assesses patient/family and identifies immediate needs and appropriate nursing interventions by phone and/or during visit.</li><li>
Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.</li><li>
Demonstrates clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.</li><li>
Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.</li><li>
Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices.</li><li>
Reports changes in the patient&rsquo;s condition to appropriate members of the IDG or other health professionals.</li><li>
Attends patient deaths; prepares body for transport; oversees disposal of medications; and provides bereavement support.</li><li>
Completes documentation per policy and procedure.</li><li>
During times of emergencies (i.e. Hurricanes, etc.), the RN, Nights and Weekends may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency.</li><li>
Perform other duties as assigned.</li></ul>
Compensation Pay Range:
$65,996.22 - $98,994.33
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.</div>

RN, Nights and Weekends

<div>It&rsquo;s inspiring to work with a company where people truly BELIEVE in what they&rsquo;re doing!
When you become part of the Chapters Health Team, you&rsquo;ll realize it&rsquo;s more than a job. It&rsquo;s a mission. We&rsquo;re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Schedule-2 days per week-16 hours 
 
The Driver position within our PACE program is the primary resource to transport physically limited passengers in our van to varied destinations timely, safely and door to door.
Educational/Training Requirements:<ul><li>
High School Diploma</li></ul>
Certificates, Licenses, and Registration:<ul><li>
Must possess a valid Florida Driver's License, current auto insurance, and reliable transportation.</li><li>
First Aid, CPR, and AED certification is required. Course certification must include hands-on skills validation to ensure competency. Courses from both the American Red Cross (Adult First Aid/CPR/AED) or the American Heart Association (Heartsaver&reg; First Aid CPR AED), meet this requirement</li><li>
Certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs.</li></ul>
Experience Requirements:<ul><li>
At least one year experience in transporting handicapped individuals and working with the frail elderly.</li></ul>
Position Specific Responsibilities: (not all inclusive)<ul><li>
Under the supervision of the Manager, Transportation, is responsible for the direct transportation of physically limited passengers to and from their destinations. Position required constant interaction with caregivers and community agencies while conducting business with Hope PACE.</li><li>
Transport physically limited passengers to varied destinations both timely, safely and door to door.</li><li>
Ensure that the van is in proper working order. Report and document maintenance performed.</li><li>
Assist passengers on and off the van in a safe and courteous manner. Deal with medical equipment and other emergencies that may arise.</li><li>
Follow established scheduled, adjust schedules to meet unanticipated changes , determine the safest and most efficient pick up and delivery routes.</li><li>
Participate as a member of interdisciplinary team. Take part in participant care planning and contribute to notations in medical record. Report important information to proper staff of Hope PACE daily regarding any changes, progress, or unusual events concerning any participant.</li><li>
Participate in the maintenance of a safe, clean and healthful day center environment.</li><li>
May assist with patient care in the day health center when not transporting participants.</li><li>
Represent the company in a positive and professional manner at all times with others, e.g., co-workers, management, vendors, and customers.</li><li>
Consistently represents Hope with integrity and professionalism.</li><li>
Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job. Carry out duties and responsibilities in a manner that exemplifies excellent customer service.</li><li>
When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.</li><li>
Assist with special projects, as requested.</li><li>
All other job duties as may be assigned.</li></ul>
Compensation Pay Range:
$16.48 - $23.69
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.</div>

Part Time Driver - PACE Program-Float to All Centers

<div>It&rsquo;s inspiring to work with a company where people truly BELIEVE in what they&rsquo;re doing!
When you become part of the Chapters Health Team, you&rsquo;ll realize it&rsquo;s more than a job. It&rsquo;s a mission. We&rsquo;re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Job Profile Summary 
Role:
 
 
The Clinical Social Worker (CSW) provides and coordinates a wide range of social services to patients and their families. Works with patients/families to help them manage the physical, social and emotional aspects of illness, death and dying.<div><div>
Qualifications:</div><div><ul><li>
Master&rsquo;s degree in Social Work (CSWE accredited)</li></ul></div></div><div><div><ul><li>
Employees working in Florida require current Florida LCSW</li><li>
Employees working in Georgia require current Georgia LCSW or LMSW</li><li>
Employees working in Washington DC require current LISW, or LCSW</li><li>
Employees working in Maryland require current LCSW, or LCSW-C</li><li>
Employees working in Virginia (in a non-salaried role) require current LCSW</li><li>
Experience in palliative care, hospice or other health care setting</li><li>
Familiarity with and working knowledge of the concepts and practices of death and dying with children and adults</li><li>
Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system</li><li>
Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload</li></ul></div></div><div><div><ul><li>
Able to remain calm, professional, trouble shoot and intervene with patient/family crisis situations</li><li>
Mobile Driver - Valid driver's license and automobile insurance per Company policy</li><li>
Ability to travel to off-site locations</li><li>
Ability to physically access any home, hospital, nursing home, and ALF (i.e., navigate stairs, narrow stairs, narrow spaces, lack of air conditioning, etc.)</li><li>
Ability to work in a team environment and intervene appropriately</li></ul></div></div><div><div> 
Competencies:</div><div><ul><li>
Satisfactorily complete competency requirements for this position.</li></ul></div><div> 
Responsibilities of all employees:</div></div><div><div><ul><li>
Represent Company professionally at all times through care delivered and/or services provided to all clients.</li><li>
Must demonstrate high ethical standards in areas of the company&rsquo;s mission, confidentiality, sensitivity, and flexibility.</li><li>
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>
Comply with company policies, procedures and standard practices.</li><li>
Observe company's health, safety and security practices.</li></ul></div></div><div><div><ul><li>
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within company.</li><li>
Use resources in a fiscally responsible manner.</li><li>
Promote company through participation in community and professional organizations.</li><li>
Participate proactively in improving performance at the micro and macro levels.</li><li>
Improve own professional knowledge and skill level.</li></ul></div></div><div><div><ul><li>
Advance electronic media skills.</li><li>
Support company research and educational activities.</li><li>
Share expertise with co-workers both formally and informally.</li><li>
Participate in Quality Assessment and Performance Improvement activities as appropriate.</li></ul></div></div><div><div> 
Job Responsibilities:</div><div><ul><li>
Collaborates with Social Services leadership about social services issues to ensure compliance with Standards and Regulations (i.e., ACHA, NASW, Joint Commission, NHPCO, etc.).</li><li>
Performs psychosocial assessments and makes appropriate referrals.</li><li>
Assesses the psychosocial aspects of care for patients and their families as well as bereaved children, adults, and families in accordance with the Organization&rsquo;s policy.</li><li>
Utilizes advanced practice social work skills to engage patients and families who are in crisis, exhibiting problems with coping, and/or who are at high risk for complicated psychosocial reactions.</li></ul></div></div><div><div><ul><li>
Provides or makes referrals for appropriate patient/family counseling and initiation of case management interventions necessary for resolving issues and maintaining Plan of Care.</li><li>
Empowers patients/families to negotiate with resource providers and make decisions on their own behalf.</li><li>
Provides appropriate anticipatory grief and bereavement counseling and initiates interventions necessary for resolving problem issues and maintaining Plan of Care.</li><li>
Maintains assessment and intervention documentation in a manner reflecting timeliness, completeness, accuracy, legibility, clarity of goal and appropriateness of intervention.</li><li>
Evaluates bereavement needs, including making condolence calls, evaluating risk and coordinating the Plan of Care.</li></ul></div></div><div><div><ul><li>
Works with employees to coordinate the provision of concrete services, to direct patient visits and attend interdisciplinary care meetings.</li><li>
Performs other duties as assigned.</li></ul></div></div>
Compensation Pay Range:
$66,064.10 - $99,096.71
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.</div>

Social Worker - COR

<div>It&rsquo;s inspiring to work with a company where people truly BELIEVE in what they&rsquo;re doing!
When you become part of the Chapters Health Team, you&rsquo;ll realize it&rsquo;s more than a job. It&rsquo;s a mission. We&rsquo;re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Benefits day 1 
Schedule: 11:30am-8pm and rotating Weekends 
 
Role:
 
The Care Access Coordinator performs daily intake tasks that include, but not limited to, handling, processing, and responding to incoming telephone, fax, and email inquiries and referrals; completing outbound calls as practices specify. Responsible for scheduling of all referrals with admission staff and communicating with Clinical Liaisons in facilities to ensure follow-up of patients. Establishes and maintains positive relationships with team members, patients/families and referral resources; works in collaboration with the care access staff, insurance authorization staff, advanced practice clinicians, and Admission RNs to enhance the admission process.
Qualifications:<ul><li>
High school diploma or equivalent; some college coursework preferred</li><li>
Minimum of one (1) year of office/customer service experience</li><li>
Hospice, home health and/or healthcare experience preferred</li><li>
Prior experience in a contact center environment and/or staff scheduling and/or clinical patient care experience strongly preferred</li><li>
Bi-lingual in Spanish preferred</li><li>
Able to perform sedentary work with frequent interruptions</li><li>
Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines</li><li>
Effectively handles stressful situations professionally and calmly</li><li>
Ability to demonstrate patient service skills and effective communications (written and verbal)<ul><li>
Information seeking / probing skills</li><li>
Accurate knowledge transfer</li><li>
Listening, understanding and responding</li></ul></li><li>
Able to multi-task (think, talk, type) in a fast paced environment utilizing interpersonal skills to maximize caller reassurance</li><li>
Ability to work in a cooperative team environment</li><li>
Able to exhibit a sense of urgency in daily work activities</li><li>
Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills</li><li>
Available to work shifts to accommodate extended hours of operation as scheduled</li></ul>
Competencies:<ul><li>
Satisfactorily complete competency requirements for this position.</li></ul>
Responsibilities of all employees:<ul><li>
Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>
Comply with Company policies, procedures and standard practices.</li><li>
Observe the Company's health, safety and security practices.</li><li>
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>
Use resources in a fiscally responsible manner.</li><li>
Promote the Company through participation in community and professional organizations.</li><li>
Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>
Improve own professional knowledge and skill level.</li><li>
Advance electronic media skills.</li><li>
Support Company research and educational activities.</li><li>
Share expertise with co-workers both formally and informally.</li><li>
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul>
Job Responsibilities:<ul><li>
Responsible for the timely, courteous and effective (1) handling of all telephone, fax, and email patient inquiries related to patient access and (2) communication with patients/families to schedule admission visits. Clients include current and prospective patients, friends, or family members, Powers of Attorney, care providers, physicians, nursing staff, nursing homes and Assisted Living Facilities (ALFs), hospital staff, and others, as appropriate.</li><li>
Gathers necessary information and required documentation from appropriate sources to ensure complete, current and accurate documentation of patient information and data. Completes outbound calls in order to follow-up and gather current health information as directed by Patient Access leadership.</li><li>
Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR). Follows up with referral sources to obtain missing data and makes notations in the EMR record to communicate missing data.</li><li>
Enters and schedules into scheduling software timely and accurately. Handles scheduling including, but not limited to:<ul><li>
Timely hospice evaluations-every referral to be seen on same day</li><li>
Unexpected changes in staff assignment</li><li>
Other special clinical exceptions (i.e., complex care review)</li><li>
Out of service area transfers</li><li>
Medical record review</li></ul></li><li>
Positively promotes and clearly explains benefits of Chapters Health System&rsquo;s services and works to ensure that referrals are addressed in a timely, effective and efficient manner.</li><li>
Works collaboratively with the Care Access team to ensure that referrals are scheduled in a timely manner and as soon as possible to meet the patient/family needs. Ensures medical staff&rsquo;s face-to-face evaluation visit prior to the RN assessment.</li><li>
Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>
Adheres to expected productivity and accuracy targets established by management. Navigates the daily assignment board to ensure timely appointments and maximize efficiencies.</li><li>
Performs other duties as assigned.</li></ul>
Compensation Pay Range:
$17.89 - $25.76
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.</div>

Referral Center Intake Coordinator-Tavares

<div>
 
 It&rsquo;s inspiring to work with a company where people truly BELIEVE in what they&rsquo;re doing!
 
 
 
 
 When you become part of the Chapters Health Team, you&rsquo;ll realize it&rsquo;s more than a job. It&rsquo;s a mission. We&rsquo;re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
 
 
 
 
 Role
 
 
 
 The Nurse Practitioner (APRN) provides high quality, comprehensive and efficient direct primary or consultative patient care under protocol with hospice physician staff.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in nursing
 </li>
 <li>
 APRN certification recognized by CMS for Medicare billing
 </li>
 <li>
 Current license as APRN in the state where the employee will be working
 </li>
 <li>
 Current DEA license preferred; if not already a holder, must obtain within the first 90 days of employment with the exception of Marietta location (do not prescribe)
 </li>
 <li>
 Current Medicare and Medicaid Numbers
 </li>
 <li>
 Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023
 </li>
 <li>
 Knowledge and experience in medical practice and symptom management
 </li>
 <li>
 Advanced clinical skills which allow thorough patient assessments and management for any patient with advanced chronic disease as well as for those near the end of life
 </li>
 <li>
 Ability to work under protocol with multiple physicians in multiple settings
 </li>
 <li>
 Basic computer skills including use of email and word processing (Microsoft Outlook and Word or equivalent programs)
 </li>
 <li>
 Strong interpersonal skills, communication, collaboration, and conflict resolution
 </li>
 <li>
 Ability to manage multiple priorities simultaneously and effectively handle the emotional stress of the workload
 </li>
 <li>
 Ability to work independently exercising discretion and independent judgment
 </li>
 <li>
 Ability to work in collaboration with other disciplines within the Organization
 </li>
 <li>
 Certified by appropriate hospice nursing organization within two years of hire date
 </li>
 <li>
 Ability to travel to off-site locations
 </li>
 <li>
 Mobile Driver - Valid driver's license and automobile insurance per Company policy
 </li>
 <li>
 Reliable transportation to meet visit schedule
 </li>
 <li>
 Must be able to physically access any home in any area of Company service area (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning)
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Satisfactorily complete competency requirements for this position
 
 
 </li>
 </ul>
 
 Responsibilities Of All Employees
 
 
 
 <ul>
 <li>
 Represent the Company professionally at all times through care delivered and/or services provided to all clients
 </li>
 <li>
 Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse
 </li>
 <li>
 Comply with Company policies, procedures and standard practices
 </li>
 <li>
 Observe the Company's health, safety and security practices
 </li>
 <li>
 Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company
 </li>
 <li>
 Use resources in a fiscally responsible manner
 </li>
 <li>
 Promote the company through participation in community and professional organizations
 </li>
 <li>
 Participate proactively in improving performance at the organizational, departmental and individual levels
 </li>
 <li>
 Improve own professional knowledge and skill level
 </li>
 <li>
 Advance electronic media skills
 </li>
 <li>
 Support the Company&rsquo;s research and educational activities
 </li>
 <li>
 Share expertise with co-workers both formally and informally
 </li>
 <li>
 Participate in Quality Assessment Performance Improvement activities as appropriate for the position
 
 
 </li>
 </ul>
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Provides high quality direct primary or consultative patient care visits in accordance with productivity standards in all clinical settings as designated by the Medical Director.
 </li>
 <li>
 Works directly under protocol with Physicians from the Company&rsquo;s medical staff and reports clinical care provided to the Physician.
 </li>
 <li>
 Provides clinical expertise and participates in interdisciplinary team (IDG) decisions regarding diagnosis and medical management of patient/family needs, ensuring that the highest quality of medical care is provided and that continuity and comprehensiveness of care is maintained in a cost-effective manner.
 </li>
 <li>
 Consults to patients&rsquo; primary and attending Physicians regarding integration of patients&rsquo; hospice care and primary or other care.
 </li>
 <li>
 Works cooperatively with the Patient Access Department and other staff to facilitate timely evaluation of eligibility for hospice services and provision of services to potential Company patients.
 </li>
 <li>
 Participates in after-hour and weekend hospice house rounding and face-to-face coverage for hospice patients.
 </li>
 <li>
 Reports all administrative activities and completes thorough, accurate and timely medical documentation to support proper CPT and ICD-10 coding on all patients seen at the time of service.
 </li>
 <li>
 Attends the Company&rsquo;s Medical Staff meetings regularly (a minimum of 50% of all scheduled monthly staff meetings) and reviews minutes of meetings not attended within 5 days of their being made available.
 </li>
 <li>
 Prescribes controlled and non-controlled medications, as indicated, to relieve pain and non-pain symptoms associated with the terminal illness.
 </li>
 <li>
 Provides leadership in the development, implementation, and evaluation of standards of practice within the hospice specialty.
 </li>
 <li>
 Performs other duties as assigned.
 
 
 </li>
 </ul>
 Physical Demands For Post Offer/Pre-Placement (The Demands Described Below Are Representative Of Those That Must Be Met By An Individual To Perform The Essential Functions Of The Job, With Or Without Reasonable Accommodation.)
 
 
 While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel.
 
 
 Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance.
 
 
 Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.
 
 
 
 Compensation Pay Range
 
 
 
 $88,500.00 - $134,300.00
 
 
 
 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
 
 
 
 
 All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit
 
 
 https://info.flclearinghouse.com/
 
 
 .
 
</div>

Nurse Practitioner (Part-time) - Cornerstone Health (Marion County)

Join Chapters Health System and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.