Qureos Mentor

Chedi Hospitality

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 Job Qualifications
 
 
 
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 Diploma or degree in Hospitality or Tourism Management is preferred.
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 Minimum 2 years of experience in Food &amp; Beverage operations, preferably within a luxury hospitality environment.
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 Strong customer service, communication, and interpersonal skills.
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 Excellent personal grooming and presentation standards.
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 Familiarity with MICROS or similar POS systems.
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 Proficiency in English; additional languages are an advantage.
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 Positive, team-oriented attitude with a genuine passion for creating memorable guest experiences.
 
 
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 D. Key Areas of Responsibility
 
 
 
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 Customer Service
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 Delivers The Chedi Katara brand promise by providing exceptional, graceful, and personalized service at all times.
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 Builds rapport with guests, ensuring a warm and welcoming atmosphere throughout their dining experience.
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 Handles guest feedback, and requests professionally and efficiently, ensuring full guest satisfaction.
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 Collaborates respectfully with colleagues and other departments to ensure seamless guest service.
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 Anticipates guest needs and provides thoughtful recommendations on food, beverages, and service options.
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 Operational
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 Ensures that all brand and service standards are consistently met.
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 Greets, seats, takes orders, and serves food and beverages in accordance with established standards and service sequences.
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 Demonstrates full knowledge of menu items and offers professional suggestions and upselling opportunities to enhance guest experience and revenue.
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 Maintains clean and well-organized service areas, ensuring tables are properly set and cleared promptly.
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 Accurately processes guest checks, handles payments, and adheres to hotel cash-handling policies.
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 Verifies all transactions, credit card payments, and bills in accordance with financial procedures.
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 Works closely with team members and other outlets in a supportive and flexible manner to achieve departmental goals.
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 Maintains par stock levels for all equipment and guest supplies.
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 Personnel
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 Embodies and reinforces GHM and The Chedi Katara Values through professionalism, teamwork, and integrity.
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 Participates actively in training sessions and development programs to continuously enhance skills and product knowledge.
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 Other Duties
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 Maintains high standards of personal presentation and hygiene in line with hotel policies.
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 Demonstrates responsible behavior and always represents the hotel positively.
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 Adheres to all health, safety, and hygiene regulations, and ensures compliance within the work area.
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 Remains adaptable to changes within the F&amp;B function as required by the hotel or industry trends.
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 Carries out any other reasonable duties as assigned by management.
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</div>

Waiter/ Waitress

<div>
 
 Role Overview
 
 
 
 As a valued Waiter, you will be an ambassador of service excellence, ensuring every guest enjoys a memorable fine dining experience. As part of our team in The Chedi Muscat, you'll work in an ONSITE environment where attention to detail and genuine hospitality are paramount. You will deliver impeccable customer service tailored for a luxury hospitality setting, assisting guests with professionalism and care during their stay.
 
 
 
 Responsibilities
 
 
 
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 Warmly welcome guests and ensure prompt, courteous service at all times
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 Present menus, explain food and beverage options, and make recommendations as appropriate
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 Accurately take guest orders and communicate special requests clearly to kitchen and bar staff
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 Serve food and beverages meticulously in accordance with fine dining standards
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 Handle billing procedures and operate POS systems with accuracy
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 Maintain cleanliness, organization, and adherence to hygiene and safety standards at all times
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 Work collaboratively with team members to create a seamless guest experience
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 Resolve guest concerns efficiently and professionally to ensure satisfaction
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 Support special events and functions as needed, displaying flexibility and poise
 
 
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 Must Have Requirements
 
 
 
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 Minimum 2 years' experience in fine dining or luxury hospitality
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 Excellent customer service and guest relations skills
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 Fluent in English
 
 
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 Nice To Have Requirements
 
 
 
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 Professional appearance and grooming
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 Strong knowledge of food, beverages, and fine dining etiquette
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 Confident with POS systems and billing procedures
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 High attention to detail and accuracy
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 Team player with a respectful, professional attitude
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 Fluency in additional languages
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 Willing to work flexible hours (nights, weekends, holidays)
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 Knowledge of hygiene, food safety, and health standards
 
 
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 Perks And Benefits
 
 
 
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 Competitive salary package
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 Opportunities for learning and career development
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 Team meals provided during shifts
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 Inclusive, multicultural and supportive team environment
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 Employee discounts on hotel services and amenities
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 Comprehensive health and wellness benefits
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</div>

Waiter

<div>
 
 Position Summary
 
 
 
 The
 
 Graphic Designer - Corporate Office
 
 plays a pivotal role in shaping and maintaining the visual identity of Chedi Hospitality across all corporate and property-level communications. This role combines creativity with strategic thinking, ensuring that every visual element aligns with the brands luxury positioning, aesthetic refinement, and storytelling ethos.
 
 
 The designer will be responsible for developing high-quality creative assets for digital and print platforms, supporting both corporate initiatives and property-level marketing needs. Working closely with the Brand Communications and Marketing teams, this role requires a balance of conceptual creativity, attention to detail, and the ability to manage multiple design projects across international properties.
 
 
 
 Key Responsibilities
 
 
 
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 Develop and design creative materials for marketing campaigns, brand presentations, social media, website assets, event collaterals, and internal communications.
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 Uphold and continuously evolve Chedi Hospitalitys brand identity, ensuring visual consistency across all digital and print applications.
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 Collaborate with corporate and property marketing teams to conceptualize and execute creative campaigns that enhance brand visibility and storytelling.
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 Support new hotel pre-openings and rebranding projects through brand adaptation, collateral creation, and launch material design.
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 Coordinate with external agencies, printers, photographers, and production houses to ensure the highest quality output and on-brand representation.
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 Contribute to the design of corporate publications, newsletters, and internal digital communications, ensuring alignment with the companys tone and aesthetics.
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 Manage multiple design projects simultaneously, ensuring timely delivery and alignment with project objectives.
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 Stay abreast of design trends, digital innovations, and creative tools to continuously bring fresh perspectives to the brands creative direction.
 
 
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 Qualifications &amp; Experience
 
 
 
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 Bachelors degree in Graphic Design, Visual Communication, or related field.
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 Minimum 3-5 years of professional design experience, preferably within the hospitality, luxury, or creative agency sector.
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 Advanced proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, Premiere Pro/After Effects a plus).
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 Solid understanding of both digital and print production processes.
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 Demonstrated ability to translate brand strategy into compelling visual concepts.
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 Experience managing creative assets across multiple stakeholders or locations.
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 Photography editing and basic motion design skills are an advantage.
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Graphic Designer

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 C. Job Qualifications
 
 
 
 A high school diploma or equivalent is required. Additional education in hospitality or a related field is a plus.
 
 
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 Excellent communication and interpersonal skills.
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 Ability to handle stressful situations with composure.
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 Strong organizational and multitasking abilities.
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 Familiarity with hotel management software.
 
 
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 Responsibilities
 
 
 
 
 Administration
 
 
 
 &rsaquo; Directs and coordinates all marketing activities and to communicate these activities throughout the hotel.
 
 
 &rsaquo; Maintains the Daily Log Book.
 
 
 &rsaquo; Reports &ldquo;Lost and Found&rdquo; items.
 
 
 
 Customer Service
 
 
 
 &rsaquo; Delivers the brand promise and provide exceptional guest service at all times.
 
 
 &rsaquo; Provides excellent service to internal customers as appropriate.
 
 
 &rsaquo; Be familiar with the hotels products and services and policies.
 
 
 &rsaquo; Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 
 
 &rsaquo; Maintains positive guest and colleague interactions with good working relationships.
 
 
 &rsaquo; Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
 
 
 &rsaquo; Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
 
 
 
 Operational
 
 
 
 &rsaquo; Meets and greets all guests and assists with registrations.
 
 
 &rsaquo; Ensures the strict control of room keys.
 
 
 &rsaquo; Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
 
 
 &rsaquo; Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
 
 
 &rsaquo; Prepares welcome cards and keys for arrival FIT guests.
 
 
 &rsaquo; Ensures accurate knowledge of hotels and the tourism in Singapore.
 
 
 &rsaquo; Reports &ldquo;Lost and Found&rdquo; items.
 
 
 &rsaquo; Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 
 
 &rsaquo; Supports and embraces the spirit of &ldquo;We work through Teams&rdquo;.
 
 
 &rsaquo; Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
 
 
 &rsaquo; Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
 
 
 
 Personnel
 
 
 
 &rsaquo; Supports the implementation of The People Philosophy, demonstrating and reinforcing GHMs Values and Culture Characteristics.
 
 
 
 Other Duties
 
 
 
 &rsaquo; Ensures high standards of personal presentation and grooming.
 
 
 &rsaquo; Exercises responsible behavior at all times and positively representing the hotel.
 
 
 &rsaquo; Responds to changes in the Rooms function as dictated by the industry, company and hotel.
 
 
 &rsaquo; Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
 
 
 &rsaquo; Attends training sessions and meetings as and when required.
 
 
 &rsaquo; Carries out any other reasonable duties and responsibilities as assigned.
</div>

Front Desk Agent

<div>
 
 Role Overview
 
 
 
 As a Reservations Agent, you will be responsible for delivering exceptional reservation services to all guests, ensuring a seamless booking process and maintaining high levels of guest satisfaction. As part of our team in The Chedi Muscat, you'll work in an ONSITE environment, providing support to both guests and colleagues through outstanding communication and organizational skills.
 
 
 
 Responsibilities
 
 
 
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 Handle reservation calls, emails, and other requests with accuracy and professionalism.
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 Input, access, and maintain guest reservation information in the system effectively.
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 Provide detailed information about accommodations, promotions, and hotel services to prospective guests.
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 Follow established reservation procedures, payment policies, and no-show or cancellation guidelines.
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 Maintain up-to-date knowledge of room rates, current availability, and upcoming promotions.
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 Work closely with Front Office, Sales, and other departments to support guest needs.
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 Manage guest queries and resolve any issues in a timely, courteous manner.
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 Maintain accurate filing systems electronically and on paper as required.
 
 
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 </ul>
 
 Must Have Requirements
 
 
 
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 High school graduate or equivalent.
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 Previous hotel-related experience desired.
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 Excellent written and oral communication skills required.
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 Positive interpersonal skills required.
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 Must be fluent in verbal and written English.
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 Excellent computer and typing skills are required. Excel and Word proficiency desired.
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 Excellent listening and comprehension skills required.
 
 
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 </ul>
 
 Nice To Have Requirements
 
 
 
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 Good communication and negotiation skills.
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 Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
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 Strong organisational skills required to maintain electronic and paper filing systems.
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 Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
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 Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management, and team members as well as producing reports.
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 Excellent PC skills (including MS Office).
 
 
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 </ul>
 
 Perks And Benefits
 
 
 
 <ul>
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 Opportunity to work with a renowned luxury hotel brand.
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 Supportive and collaborative team environment.
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 Learning and career development opportunities.
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 Competitive salary and benefits package.
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 Employee discounts on hotel offerings and services.
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 </ul>
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Reservations Agent