Qureos Mentor

Chedi Hospitality

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 Role Overview
 
 
 Join our prestigious team as a Reservation &amp; Revenue Manager, where you will lead reservation and revenue optimization initiatives within a renowned hospitality environment. As part of our team in The Chedi Muscat, you'll work in an ONSITE environment, leveraging your expertise to ensure seamless reservation processes, maximize revenue, and uphold an outstanding guest experience. This role requires a dynamic professional adept at both the operational and strategic elements of reservation management.
 
 
 
 Responsibilities
 
 
 
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 Oversee the daily operations of the reservations team to ensure efficiency and accuracy in all booking processes.
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 Maximize room revenue through effective yield management and inventory control strategies.
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 Collaborate with sales, front office, and marketing teams to ensure smooth communication and delivery of exceptional service to guests.
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 Analyze booking patterns, market trends, and prepare detailed management reports on occupancy and revenue performance.
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 Implement and maintain reservation procedures, ensuring compliance with hotel policies and standards.
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 Address and resolve guest issues related to reservations, ensuring solutions align with high service standards.
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 Train, inspire, and coach reservation staff, fostering a high-performance culture.
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 Monitor and manage electronic and paper filing systems for accuracy and compliance.
 
 
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 Must have requirements
 
 
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 Minimum 3 years&rsquo; experience as a Reservation Supervisor or Assistant Manager in a reputed hotel.
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 Graduation from an accredited college or university.
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 Proven background in accounting or related numerate discipline.
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 Exceptional customer service, communication, and organizational skills.
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 Ability to manage time efficiently, meet deadlines, and fulfill commitments.
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 Excellent computer and typing proficiency, including advanced use of MS Excel and Word.
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 Strong listening and comprehension skills.
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 Keen attention to detail and process management.
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 High level of knowledge pertaining to company policies and procedures.
 
 
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 Nice to have requirements
 
 
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 Previous exposure to luxury hospitality environments.
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 Experience using hotel property management systems and revenue management tools.
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 Advanced data analysis and reporting skills.
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 Fluency in additional languages besides English.
 
 
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 Perks and Benefits
 
 
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 Opportunity to develop your career in a world-class luxury hotel environment.
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 Comprehensive on-the-job training and professional development programs.
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 Competitive salary and performance-based incentives.
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 Access to exclusive hotel facilities and discounts.
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 Supportive, multicultural team environment.
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</div>

Reservation & Revenue Manager

<div>
 RECREATION INSTRUCTOR
 
 
 
 Job Description
 
 
 
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 Job Purpose
 
 
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 The Recreation Instructor is responsible for delivering high-quality fitness, gym, and recreational services to members and guests. The role ensures safe and professional supervision of indoor and outdoor activities, conducts group exercise classes and personal training sessions, and contributes to revenue generation through fitness programs and membership engagement.
 
 
 The position supports operational excellence within the gym, recreation facilities, and outdoor activity areas while upholding hospitality and safety standards.
 
 
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 Qualifications
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 Internationally recognized certification in Fitness Instruction, Personal Training, or Group Exercise.
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 Degree or diploma in Exercise Science, Kinesiology, Sports Science, or related field preferred.
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 Minimum 2&ndash;3 years of experience in fitness and recreation operations, preferably within hospitality or luxury environments.
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 Physically fit and capable of conducting indoor and outdoor fitness activities, including water-based exercises.
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 Strong knowledge of gym equipment operation, exercise programming, and safety standards.
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 Creative in designing fitness programs and recreational activities.
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 Good command of English and Arabic (additional languages are an advantage).
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 Basic computer literacy and familiarity with POS or billing systems.
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 Strong customer service skills with the ability to motivate and engage members and guests.
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 Key Responsibilities
 
 
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 3.1 Administration
 
 
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 Maintain accurate daily logbooks and activity reports.
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 Handle guest and member enquiries professionally and efficiently.
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 Report incidents, complaints, and operational issues promptly.
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 Ensure completion of fitness assessment forms, waivers, and membership documentation.
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 Support marketing initiatives and membership campaigns.
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 Maintain positive working relationships with colleagues and guests.
 
 
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 3.2 Gym Operations
 
 
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 Supervise the gym floor at all times to ensure safe and proper use of equipment.
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 Conduct daily inspections of gym equipment and report maintenance issues.
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 Maintain cleanliness, hygiene, and safety standards.
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 Conduct fitness evaluations and reassessments for members and guests.
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 Deliver personal training sessions in accordance with company policies.
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 Enforce gym rules, attire standards, and safety procedures.
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 Operate POS/Micros system for billing services when required.
 
 
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 3.3 Group Classes &amp; Fitness Programs
 
 
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 Conduct scheduled group exercise classes (e.g., aerobics, HIIT, functional training, stretching, aqua fitness).
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 Develop and introduce new class concepts to enhance engagement and revenue.
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 Coordinate studio scheduling and optimize class participation.
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 Organize monthly fitness and wellness events.
 
 
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 3.4 Indoor Recreation Activities
 
 
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 Plan and supervise indoor recreational activities for adults and children.
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 Develop and manage children's programs (e.g., "Fit Kids").
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 Ensure activities are safe, structured, and age-appropriate.
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 Support day-pass guest engagement and recreational experiences.
 
 
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 3.5 Outdoor &amp; Water-Based Activities
 
 
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 Plan and conduct outdoor fitness sessions (bootcamps, beach workouts, stretching sessions, wellness events).
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 Supervise water-based and aqua fitness programs where applicable.
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 Ensure compliance with hotel safety policies for all outdoor activities.
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 Coordinate with relevant departments for smooth execution of recreation events.
 
 
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 3.6 Revenue &amp; Business Contribution
 
 
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 Actively promote gym memberships, personal training packages, and recreation programs.
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 Assist in achieving membership and revenue targets.
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 Encourage repeat business through exceptional service delivery.
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 Contribute ideas for seasonal promotions and wellness campaigns.
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 Professional Conduct &amp; Compliance
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 Maintain high standards of grooming and professional presentation.
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 Comply with hotel policies relating to fire safety, hygiene, and health regulations.
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 Represent the hotel in a professional and positive manner at all times.
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 Attend required training sessions and departmental meetings.
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 Perform any other reasonable duties assigned by management.
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 Authority Level
 
 
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 The Recreation Instructor Operates Under The Supervision Of The Assistant Recreation Manager / Director Of Spa &amp; Recreation And Is Authorized To
 
 
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 Supervise gym and recreation activities.
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 Enforce safety and operational rules.
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 Deliver fitness programs and training sessions.
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Recreation Instructor

<div>
 
 Job Qualifications
 
 
 
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 Age: Preferably between 18 and 40
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 Education: Minimum GCSE O-Level or equivalent
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 Language: Fluent in English (local language is an advantage)
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 Experience: Previous Housekeeping experience is an advantage
 
 
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 Key Areas of Responsibility
 
 
 
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 General Operations
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 Report to work on time, well-groomed, and in proper uniform
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 Attend daily briefings and departmental meetings
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 Be familiar with resort events, promotions, and emergency procedures
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 Maintain high standards of cleanliness and hygiene at all times
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 Follow daily task schedules and timelines
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 Clean and prepare assigned villas according to department standards
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 Ensure occupied and vacant villas are serviced on time
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 Replenish minibar, amenities, and supplies as required
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 Handle guest laundry according to standards
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 Support deep cleaning, preventive maintenance, and special projects
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 Maintain clean and organized pantries and storage areas
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 Report damages, missing items, and equipment issues promptly
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 Handle lost and found items according to policy
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 Respond promptly to guest requests and concerns
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 Assist in other housekeeping areas when required
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 Follow safe handling and storage of equipment and linen
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 Perform additional duties assigned by the Supervisor
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 Financial &amp; Administrative
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 Support cost control and budget targets
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 Follow purchasing and store requisition procedures
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 Practice energy-saving and cost-efficient measures
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 Avoid overtime without prior approval
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 Training &amp; Development
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 Participate actively in training and team activities
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 Support orientation and learning programs when required
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 Lead by example with a positive and professional attitude
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 Policies &amp; Procedures
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 Follow company grooming and conduct standards
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 Comply with all hotel policies and procedures
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 Understand and reflect the organization's mission and values
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 Handle guest complaints professionally
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 Practice proper communication and telephone etiquette
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 Act ethically and in line with local laws
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 Health &amp; Safety
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 Maintain high personal hygiene standards
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 Follow all health, safety, and fire procedures
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 Report hazards and unsafe conditions immediately
 
 
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 Note
 
 
 
 This job description outlines the main responsibilities of the role. Other reasonable duties may be assigned as needed.
</div>

Housekeeping Attendant

<div>
 
 Job Qualifications
 
 
 
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 Diploma or degree in Hospitality or Tourism Management is preferred.
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 Minimum 2 years of experience in Food &amp; Beverage operations, preferably within a luxury hospitality environment.
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 Strong customer service, communication, and interpersonal skills.
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 Excellent personal grooming and presentation standards.
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 Familiarity with MICROS or similar POS systems.
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 Proficiency in English; additional languages are an advantage.
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 Positive, team-oriented attitude with a genuine passion for creating memorable guest experiences.
 
 
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 D. Key Areas of Responsibility
 
 
 
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 Customer Service
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 Delivers The Chedi Katara brand promise by providing exceptional, graceful, and personalized service at all times.
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 Builds rapport with guests, ensuring a warm and welcoming atmosphere throughout their dining experience.
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 Handles guest feedback, and requests professionally and efficiently, ensuring full guest satisfaction.
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 Collaborates respectfully with colleagues and other departments to ensure seamless guest service.
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 Anticipates guest needs and provides thoughtful recommendations on food, beverages, and service options.
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 Operational
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 Ensures that all brand and service standards are consistently met.
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 Greets, seats, takes orders, and serves food and beverages in accordance with established standards and service sequences.
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 Demonstrates full knowledge of menu items and offers professional suggestions and upselling opportunities to enhance guest experience and revenue.
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 Maintains clean and well-organized service areas, ensuring tables are properly set and cleared promptly.
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 Accurately processes guest checks, handles payments, and adheres to hotel cash-handling policies.
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 Verifies all transactions, credit card payments, and bills in accordance with financial procedures.
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 Works closely with team members and other outlets in a supportive and flexible manner to achieve departmental goals.
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 Maintains par stock levels for all equipment and guest supplies.
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 Personnel
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 Embodies and reinforces GHM and The Chedi Katara Values through professionalism, teamwork, and integrity.
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 Participates actively in training sessions and development programs to continuously enhance skills and product knowledge.
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 Other Duties
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 Maintains high standards of personal presentation and hygiene in line with hotel policies.
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 Demonstrates responsible behavior and always represents the hotel positively.
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 Adheres to all health, safety, and hygiene regulations, and ensures compliance within the work area.
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 Remains adaptable to changes within the F&amp;B function as required by the hotel or industry trends.
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 Carries out any other reasonable duties as assigned by management.
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</div>

Waiter/ Waitress

Join Chedi Hospitality and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Chedi Hospitality

About Company

Reservation & Revenue Manager

Recreation Instructor

Housekeeping Attendant

Waiter/ Waitress