Qureos Mentor

Chedi Hospitality

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   With the Director of Sales and Marketing, plan sales strategies and implement tactics to achieve the budget.
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   Establish new business and maintain existing business accounts through the preparation and execution of action plans
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   Handle accounts and prospects jointly with the team.
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   Solicit and close business according to established parameters.
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   Conduct familiarizations and site inspections.
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   Maintain a regular sales call pattern according to accounts management.
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   Monitor competitive set and communicate tactical changes to the Director of Sales and Marketing.
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   Entertain prospects and existing key accounts with the view to sustain business and generate further sales.
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   Develop and maintain contact with business generators, meeting and convention planners, visitors and convention bureau travel agents, tour operators, airlines, corporate accounts, government departments and other producers closely allied to the hotel business.
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   Diagnose problems and thoroughly analyze information to guide decision making.
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   Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions.
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   Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs. Take action to address these needs in order to exceed their expectations.
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   Create a positive hotel image in every interaction with internal and external customers.
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   Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
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   Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
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   Maintain current hotel information to be able to provide information to guests.
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   Actively participate in and conduct organized meetings.
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   Establish action plans and schedules for meeting departmental priorities.
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   Assign responsibilities, allocate resources and coordinate the activities of yourself and others to meet objectives effectively and efficiently.
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   Build consensus for action and negotiate mutually beneficial solutions.
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   Work with Director of Sales and Marketing to ensure a clear view of what is required to achieve results and take action and responsibility to deliver it.
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   Ensure your team deadlines are met and quality standards, tasks and projects are completed as required.
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   Work effectively with customers and colleagues from different viewpoints, cultures and countries.
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 </ul>
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Sales Manager

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 <ul>
  <li>
   To ensure that Standard Operating Procedures are in place for all Human Resources Department sections and that they are updated frequently and adhered to at all times.
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   To work together with all other hotel team and to ensure that all HR employees fully cooperate with staff from other hotel departments at all times.
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   To ensure regular team, section and departmental meetings are held and that the results/outcomes are recorded, filed and followed up.
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   To counsel &amp; discipline HR employees if needed to address performance shortfalls ensuring that appropriate records are left in the employee files and that the hotel's disciplinary procedures are followed at all times.
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   To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our hotel.
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   To plan and organize all HR pre-opening activities including, but not limited to finalizing the pre-opening headcount and staff arrival schedule, sourcing suitable staff accommodation in liaison with the General Manager and the Al Bait Management, regularly reviewing the critical path, finalizing the staff handbook / job descriptions / HR policies and procedures and to liaise with immigration authorities of Sharjah.
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   To make sure that appropriate fire evacuation procedures are in place for all Human Resources Department sections, that all HR employees are aware of them and that regular department fire drills are carried out.
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   To build a good working relationship with the management to facilitate the smooth opening and running of the hotel.
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   To plan and undertake recruitment trips as and when they are necessary.
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   To establish and maintain contact with external recruitment sources, e.g. state job service, local colleges, local &amp; international recruitment agencies and to attend job fairs and ensure documentation of outreach efforts in accordance with HR SOPs.
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   To network with local organization (e.g.) hotel association and peers to source candidates for current or future vacancies.
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   To oversee/ monitor candidate identification and selection process ensuring that effective recruitment efforts are being utilized for open positions in appropriate places to attract a diverse candidate pool.
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   To oversee the selection/ non-selection and offers processes to ensure proper procedures are followed, e.g. valid reasons for selection/ non-selection and applicants receive status notifications.
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   To be involved in determining salaries &amp; bonuses for all HR employees and in the selection of CAPEX items for the department.
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   To ensure that all departmental rosters are drawn up correctly and are based on the current budget and business figures.
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   To make sure that all HR working materials / equipment, area, signage and vehicles are always in good condition and cleaned/maintained regularly and that all faulty equipment, repair matters and health &amp; safety concerns are immediately reported to the appropriate departments for rectification.
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   To ensure that all employees work in a safe manner, that work-related accidents, sick leave and staff turnover are kept to a minimum within the department and that all hotel policies and laws &amp; regulations of the UAE are adhered to at all times by all staff members.
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   To conduct/ organized "Chedian opinion surveys", to communicate the results to the hotel management and to suggest appropriate corrective action as &amp; when necessary.
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   To regularly compare the hotel's salaries / staffing numbers to local competitors to ensure that the hotel is aligned with the industry average regarding salaries, benefits and staffing levels.
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   To interact and communicate with guests &amp; colleagues in a courteous, friendly, open and honest manner at all times.
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   To be fully aware of all hotel policies, procedures and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times.
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   To consistently well groomed &amp; professional in appearance and to make sure that all HR employees on duty are correctly groomed and wearing the appropriate uniform.
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   Handle team member complaints &amp; grievances.
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   Lead the "Coffee with GM" &amp; "Town hall Meeting "monthly.
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   Facilitate implementing HR software.
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   Implement annual vacation plan calendar for the property across all properties
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   Implement departmental polices.
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   Ensure compliance with relevant UAE labor law.
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   Ensure exit interview are conducted as per policy and procedures, trends, training needs &amp; issues identified.
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   Ensure "Chedian opinion survey" is conducted every 6 Months and the required action plan taken on the survey results.
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   Timely Submission of all HR Related reports to the General Manager, Financial Controller, Owners Office and Corporate office.
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   Oversee and advice the Security operations along with the Assistant Security manager.
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 </ul>
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Assistant Director of Human Resources

Join Chedi Hospitality and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Chedi Hospitality

ABOUT_COMPANY

Sales Manager

Assistant Director of Human Resources