Qureos Mentor

Chedi Hospitality

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 Responsible for all catering, group sales and the business centre's activities in the hotel, from booking events to their execution.
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 To prepare departmental budget and forecasts, operating within set parameters, ensure effective cost control
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 To establish and maintain rapport with clients, prior to, throughout and post-conference, exceeding their expectations and encouraging repeat business. Conduct site inspections and sales activities as required.
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 To work closely with the Director of Sales and Marketing to prepare monthly forecasts.
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 To develop the annual business and marketing plan for the department in conjunction with the Director of Sales and Marketing.
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 To ensure meetings and function rooms are properly maintained at all times. Liaise with Food and Beverage outlets concerning reservations and flow of clients.
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 Handle daily / weekly tasks to include; preparing the BEO meeting material, daily distribution of event details to the rest of the hotel, weekly Group Resume/ BEO distribution, valet forecast, events overview, business calendar, etc.
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 Attends daily department head meetings, works closely with Director of Sales and Marketing on future business planning and provides input and information during weekly revenue meetings.
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 Introduces ideas to leadership team to enable property to remain competitive.
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 Maintain a close communication with all Chedi Hospitality and its representative in order to work as one team on leads and achieving loyalty of guests to The Chedi Al Bait Sharjah.
 
 
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 Ensure the hand over process of signed contracts as per the Chedi Hospitality Standards
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Events Manager

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 Job Qualifications
 
 
 
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 Diploma / ITI in HVAC or related field.
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 Luxury Hotel Background is a must.
 
 
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 Key Responsibilities
 
 
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 Ensure efficient operation of all HVAC systems and recommend improvements where necessary.
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 Support initiatives aimed at reducing energy consumption and utility costs.
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 Record daily log readings of cold rooms and refrigeration units, ensuring proper functionality.
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 Carry out repair and maintenance on HVAC equipment (AHUs, FCUs, ventilation/exhaust systems, window A/Cs, package units, etc.).
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 Assist in preparing spare parts lists for HVAC and refrigeration systems.
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 Maintain cleanliness and organization of plant rooms, workshops, and related areas.
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 Ensure compliance with safety, first aid, and fire emergency procedures.
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 Collaborate professionally with colleagues, guests, contractors, and other departments.
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 Participate in preparing the annual POMEC budget and monitor relevant costs.
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 Report and log incidents or accidents in line with hotel policies.
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 Escort guests or provide assistance when required.
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 Recommend improvements to policies and procedures to enhance operational efficiency.
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Engineering Technician – HVAC

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 Order Taker &ndash; In-Room Dining (Room Service)
 
 
 
 
 Qualifications
 
 
 
 Ideally with a relevant degree or diploma in Hospitality or Tourism Management. Minimum 2 years of work experience in hotel operations. Excellent customer service, communication, and interpersonal skills are essential.
 
 
 
 Responsibilities
 
 
 
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 Customer Service
 
 
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 &rsaquo; Handles all incoming In-Room Dining calls promptly and professionally.
 
 
 &rsaquo; Takes, records, and processes guest food and beverage orders accurately through the system.
 
 
 &rsaquo; Ensures the delivery of brand promise and provides exceptional guest service at all times.
 
 
 &rsaquo; Provides excellent service to internal customers as appropriate.
 
 
 &rsaquo; Handles all guest and internal customer complaints and enquiries courteously and efficiently, ensuring issues are followed up and resolved.
 
 
 &rsaquo; Maintains positive guest interactions and builds rapport to ensure guest satisfaction.
 
 
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 Operational
 
 
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 &rsaquo; Ensures that minimum brand standards for In-Room Dining are consistently implemented.
 
 
 &rsaquo; Coordinates closely with IRD Servers, Kitchen, and other departments to ensure timely delivery and service.
 
 
 &rsaquo; Works in a supportive and flexible manner focusing on overall operational success and guest satisfaction.
 
 
 &rsaquo; Maintains updated knowledge of menu items, daily specials, allergens, and dietary options to confidently make recommendations and upsell.
 
 
 &rsaquo; Inputs orders accurately in Micros and ensures all charges are posted correctly.
 
 
 &rsaquo; Prepares necessary mise-en-place such as order pads, menus, and communication tools.
 
 
 &rsaquo; Monitors order times and follows up on delayed orders.
 
 
 &rsaquo; Ensures all guest requests (amenities, special setups, additional items) are communicated clearly to the concerned teams.
 
 
 &rsaquo; Verifies cash, credit card postings, and billing instructions for in-room dining transactions as per Finance procedures.
 
 
 &rsaquo; Adheres strictly to hotel cashiering and cash-handling policies.
 
 
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 Personnel
 
 
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 &rsaquo; Supports the reinforcement of GHM's Values.
 
 
 &rsaquo; Maintains good working relationships with colleagues and contributes positively to a collaborative team environment.
 
 
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 Other Duties
 
 
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 &rsaquo; Attends and contributes to all mandatory training sessions and departmental meetings.
 
 
 &rsaquo; Demonstrates responsible behavior and positively represents the hotel at all times.
 
 
 &rsaquo; Maintains professional relationships with colleagues, business partners, and internal departments.
 
 
 &rsaquo; Reads and adheres to the hotel's Employee Handbook, especially regarding computer resources, fire, hygiene, health, and safety policies.
 
 
 &rsaquo; Maintains high standards of personal presentation and grooming.
 
 
 &rsaquo; Adapts to changes in the IRD and Food &amp; Beverage operations as required.
 
 
 &rsaquo; Performs any other reasonable duties and responsibilities as assigned.
 
 
 The above responsibilities outline the functions of the Order Taker &ndash; In-Room Dining role and should not be considered an exhaustive list of all duties associated with the position.
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Order Taker

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 Job Qualifications
 
 
 
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 Diploma or degree in Hospitality or Tourism Management is preferred.
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 Minimum 2 years of experience in Food &amp; Beverage operations, preferably within a luxury hospitality environment.
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 Strong customer service, communication, and interpersonal skills.
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 Excellent personal grooming and presentation standards.
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 Familiarity with MICROS or similar POS systems.
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 Proficiency in English; additional languages are an advantage.
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 Positive, team-oriented attitude with a genuine passion for creating memorable guest experiences.
 
 
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 </ul>
 
 D. Key Areas of Responsibility
 
 
 
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 <li>
 Customer Service
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 Delivers The Chedi Katara brand promise by providing exceptional, graceful, and personalized service at all times.
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 Builds rapport with guests, ensuring a warm and welcoming atmosphere throughout their dining experience.
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 Handles guest feedback, and requests professionally and efficiently, ensuring full guest satisfaction.
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 Collaborates respectfully with colleagues and other departments to ensure seamless guest service.
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 Anticipates guest needs and provides thoughtful recommendations on food, beverages, and service options.
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 Operational
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 Ensures that all brand and service standards are consistently met.
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 Greets, seats, takes orders, and serves food and beverages in accordance with established standards and service sequences.
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 Demonstrates full knowledge of menu items and offers professional suggestions and upselling opportunities to enhance guest experience and revenue.
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 Maintains clean and well-organized service areas, ensuring tables are properly set and cleared promptly.
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 Accurately processes guest checks, handles payments, and adheres to hotel cash-handling policies.
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 Verifies all transactions, credit card payments, and bills in accordance with financial procedures.
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 Works closely with team members and other outlets in a supportive and flexible manner to achieve departmental goals.
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 Maintains par stock levels for all equipment and guest supplies.
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 Personnel
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 Embodies and reinforces GHM and The Chedi Katara Values through professionalism, teamwork, and integrity.
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 Participates actively in training sessions and development programs to continuously enhance skills and product knowledge.
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 Other Duties
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 Maintains high standards of personal presentation and hygiene in line with hotel policies.
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 Demonstrates responsible behavior and always represents the hotel positively.
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 Adheres to all health, safety, and hygiene regulations, and ensures compliance within the work area.
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 Remains adaptable to changes within the F&amp;B function as required by the hotel or industry trends.
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 Carries out any other reasonable duties as assigned by management.
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 </ul>
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Waiter/ Waitress

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 Job Qualifications
 
 
 
 A high school diploma or equivalent is required. Additional education in hospitality or a related field is a plus.
 
 
 <ul>
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 Excellent communication and interpersonal skills.
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 Luxury hotel background.
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 Ability to handle stressful situations with composure.
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 Strong organizational and multitasking abilities.
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 Familiarity with hotel management software.
 
 
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 Responsibilities
 
 
 
 
 Administration
 
 
 
 &rsaquo; Directs and coordinates all marketing activities and to communicate these activities throughout the hotel.
 
 
 &rsaquo; Maintains the Daily Log Book.
 
 
 &rsaquo; Reports "Lost and Found" items.
 
 
 
 Customer Service
 
 
 
 &rsaquo; Delivers the brand promise and provide exceptional guest service at all times.
 
 
 &rsaquo; Provides excellent service to internal customers as appropriate.
 
 
 &rsaquo; Be familiar with the hotel's products and services and policies.
 
 
 &rsaquo; Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 
 
 &rsaquo; Maintains positive guest and colleague interactions with good working relationships.
 
 
 &rsaquo; Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
 
 
 &rsaquo; Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
 
 
 
 Operational
 
 
 
 &rsaquo; Meets and greets all guests and assists with registrations.
 
 
 &rsaquo; Ensures the strict control of room keys.
 
 
 &rsaquo; Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
 
 
 &rsaquo; Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
 
 
 &rsaquo; Prepares welcome cards and keys for arrival FIT guests.
 
 
 &rsaquo; Ensures accurate knowledge of hotels and the tourism in Singapore.
 
 
 &rsaquo; Reports "Lost and Found" items.
 
 
 &rsaquo; Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 
 
 &rsaquo; Supports and embraces the spirit of "We work through Teams".
 
 
 &rsaquo; Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
 
 
 &rsaquo; Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
 
 
 
 Personnel
 
 
 
 &rsaquo; Supports the implementation of The People Philosophy, demonstrating and reinforcing GHM's Values and Culture Characteristics.
 
 
 
 Other Duties
 
 
 
 &rsaquo; Ensures high standards of personal presentation and grooming.
 
 
 &rsaquo; Exercises responsible behavior at all times and positively representing the hotel.
 
 
 &rsaquo; Responds to changes in the Rooms function as dictated by the industry, company and hotel.
 
 
 &rsaquo; Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
 
 
 &rsaquo; Attends training sessions and meetings as and when required.
 
 
 &rsaquo; Carries out any other reasonable duties and responsibilities as assigned.
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Front Desk Agent