Qureos Mentor

ChenMed

<div>We&rsquo;re unique. You should be, too.
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.
The Pharmacy Technician is responsible for assisting with the practice of pharmacy in accordance with state and federal regulations. The incumbent is responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Duties and responsibilities include assisting and coaching pharmacy technicians in the operation of the pharmacy systems and ensures compliance to the company&rsquo;s policies and procedures. Employees model and deliver the highest level of quality healthcare while working directly with patients and their families, doctors and other medical personnel. Supervision is received from the Pharmacist who reviews work for attainment of desired objectives and conformity with departmental policies and procedures through conferences, personal inspections and review of report.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Reviews and complies with the Pharmacy Technician Code of Conduct.</li><li>
Helps healthcare providers and patients by greeting them in person or by phone; answering questions and request; referring inquiries to the Pharmacist that require their attention.</li><li>
Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level: anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.</li><li>
Maintains knowledge of asset protection techniques, creates claims for order errors and damaged goods.</li><li>
Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.</li><li>
Performs duties assigned by the Pharmacist such as utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, pouring pharmaceutical drugs, verifying medicine is correct and checking for possible interactions.</li><li>
Reports, immediately, prescription error to the Pharmacist and adheres to company policies and procedures in regard to pharmacy errors and quality improvement.</li><li>
Follows all applicable government regulations including HIPAA, Medicare and Co-pay requirements.</li><li>
Engages patients by offering assistance, resolving issues and answering questions to ensure a positive patient experience.</li><li>
Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required.</li><li>
Directs and assists team members as needed to maintain workflow and meet/ complete deadlines as assigned by the Pharmacy Manager or Pharmacist on duty.</li><li>
Processes claims for 3rd party reimbursement efficiently and correctly to third-party insurance providers to obtain payment.</li><li>
Earns and maintains certification and licensure as required per state regulations. Attends training and completes as requested by the Pharmacy Manager and acquires continuing education credits.</li><li>
Maintains knowledge and skill in healthcare and pharmacy.</li><li>
Performs other duties as assigned and modified at manager&rsquo;s discretion.</li></ul>
PAY RANGE:
$17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite</div>

Pharmacy Technician

<div>We&rsquo;re unique. You should be, too.
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.
The Medical Receptionist is one of a patient&rsquo;s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Medical Receptionist possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:<ul><li>
Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.</li><li>
Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
</li><li>Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.</li><li>
Conducts &ldquo;love&rdquo; calls, mails birthday and greeting cards to patients commemorating special events.</li><li>
Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.</li><li>
Clearly communicates information about ChenMed clinical personnel to patients and other individuals.</li><li>
Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.</li><li>
Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.</li><li>
Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.</li><li>
Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.</li><li>
Participates in daily and weekly huddles to provide details on patients.</li><li>
Regulates and monitors aspects of transportation, including: Driver&rsquo;s lists/patients, medication deliveries, grocery deliveries, driver&rsquo;s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.</li></ul>
Other responsibilities may include:<ul><li>
Maintains the confidentiality of patients&rsquo; personal information and medical records.</li><li>
Reviews patients&rsquo; personal and appointment information for completeness and accuracy.</li><li>
Transmits correspondence by mail, email or fax.</li><li>
Performs other duties as assigned and modified at manager&rsquo;s discretion.</li></ul>
KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>
Exceptional customer service skills and passion for serving others</li><li>
Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems</li><li>
Knowledge of ChenMed Medical products, services, standards, policies and procedures</li><li>
Skilled in operating phones, personal computers, software and other basic IT systems</li><li>
Ability to communicate with employees, patients and other individuals in a professional and courteous manner</li><li>
Detail-oriented to ensure accuracy of reports and data</li><li>
Outstanding verbal and written communication skills</li><li>
Demonstrated strong listening skills</li><li>
Positive and professional attitude</li><li>
Knowledge of ChenMed Medical products, services, standards, policies and procedures</li><li>
Proficient in Microsoft Office Suite products including Excel, Word and Outlook</li><li>
Ability and willingness to travel locally and regionally up to 10% of the time</li><li>
Spoken and written fluency in English</li></ul>
PAY RANGE:
$14.3 - $20.42 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite</div>

Medical Receptionist

<div>We&rsquo;re unique. You should be, too.
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.
The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. The duties of Care Promoter 1 vary from setting to setting, depending on the size, location and type. In addition to administrative duties, Care Promoters perform clinical duties under direct physician supervision in accordance with state medical practice acts. The Care Promoter 1 is an integral member of a Physician-lead Care Team that is focused on providing excellent and comprehensive primary care for a specific population of patients.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:<ul><li>
Measures and records patient vital signs; records patient interview and medical history.</li><li>
Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel.</li><li>
Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.</li><li>
Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.</li><li>
Perform non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests.</li><li>
Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision.</li><li>
Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.</li><li>
Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.</li><li>
Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.</li><li>
Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls.</li><li>
Performs other duties as assigned and modified at manager&rsquo;s discretion.</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:<ul><li>
Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families</li><li>
Exceptional oral and written communication skills, time management skills and organizational skills</li><li>
Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders</li><li>
Mindset focused on resolving problems for patients and achieving team goals</li><li>
Knowledge of medical products, terminology, services, standards, policies and procedures</li><li>
Skilled in basic phone and computer operation</li><li>
Must be detail-oriented to ensure accuracy of reports and data</li><li>
Ability to maintain effective and organized systems to ensure timely patient flow</li><li>
Ability to act calmly in busy or stressful situations</li><li>
Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software</li><li>
Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed</li><li>
Spoken and written fluency in English</li></ul>
EDUCATION AND EXPERIENCE CRITERIA:<ul><li>
High school diploma or equivalent education (GED) required</li><li>
Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required</li><li>
A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician or similar in a hospital, medical clinic or comparable environment OR documented clinical rotation training can be substituted for work experience</li><li>
Experience working with geriatric patients is a plus</li><li>
EMR system experience preferred</li><li>
Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment</li></ul> 
PAY RANGE:
$17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite</div>

Medical Assistant - Bilingual Spanish

<div>We&rsquo;re unique. You should be, too.
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.
Job Description Summary 
The Medical Assistant is an medical professional cross-trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. The duties of Medical Assistant vary from setting to setting, depending on the size, location and type. In addition to administrative duties, Care Promoters perform clinical duties under direct physician supervision in accordance with state medical practice acts. The Medical Assistant is an integral member of a Physician-lead Care Team that is focused on providing excellent and comprehensive primary care for a specific population of patients.<div><div>
Job Description</div></div><div><div><div><div><div><div><div><div><div>
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:<ul><li>
Measures and records patient vital signs; records patient interview and medical history.</li><li>
Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel.</li><li>
Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.</li><li>
Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.</li><li>
Perform non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests.</li><li>
Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision.</li><li>
Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.</li><li>
Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.</li><li>
Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.</li><li>
Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls.</li><li>
Performs other duties as assigned and modified at manager&rsquo;s discretion.</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:<ul><li>
Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families</li><li>
Exceptional oral and written communication skills, time management skills and organizational skills</li><li>
Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders</li><li>
Mindset focused on resolving problems for patients and achieving team goals</li><li>
Knowledge of medical products, terminology, services, standards, policies and procedures</li><li>
Skilled in basic phone and computer operation</li><li>
Must be detail-oriented to ensure accuracy of reports and data</li><li>
Ability to maintain effective and organized systems to ensure timely patient flow</li><li>
Ability to act calmly in busy or stressful situations</li><li>
Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software</li><li>
Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed</li><li>
Spoken and written fluency in English</li></ul></div></div></div></div></div></div></div></div></div>
EDUCATION AND EXPERIENCE CRITERIA:<ul><li>
High school diploma or equivalent education (GED) required</li><li>
Graduation from a nationally accredited Program in one of the following is required: Medical Assistant, Patient Care Technician Program, Emergency Medical Technician (EMT) or Paramedic</li><li>
A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT or Paramedic required</li><li>
BLS for Healthcare Providers required</li><li>
Experience working with geriatric patients is a plus</li><li>
EMR system experience preferred</li></ul>
PAY RANGE:
$17.0 - $24.26 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite</div>

Medical Assistant

<div>We&rsquo;re unique. You should be, too.
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.
The Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their duties. Leads front office center operations including, quality, compliance, human resources, patient experience, and direct supervision of employees. Leads the VIP customer experience from center entry to exit by ensuring our patients and their family members have a pleasant and memorable experience every visit and with every interaction. Establishes and maintains strong professional relationships with internal work partners and external customers; and through strict adherence of established center guidelines and standards provides the best solutions and options for our patients in support of the overall center experience.<h2 class="jobSectionHeader">
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:</h2>
Leads a team of Care Facilitators and other front desk staff. Supervisory tasks included but not limited to setting performance goals, developing top talent, and implementing progressive improvements when needed.
Engagement and Development:<ul><li>
Instills ChenMed values and behaviors</li><li>
Builds culture and strong engagement</li><li>
Promotes team member retention</li><li>
Provides clear onboarding expectations</li><li>
Promotes team member development and retention by performing regular facilitated coaching and leadership rounding with front desk team members</li></ul>
Operational Excellence:<ul><li>
Consistently executes the core model and follows the Center Playbook procedures</li><li>
Exhibits a strong understanding of the importance of adhering to core model execution by leading engagement and development, operational excellence and scheduling optimization</li><li>
Understands philosophy of patient flow metrics and efficiencies and shares the desired outcomes with all front desk team members</li><li>
Maintains focus on patient retention and positive customer experience and is available and accessible to both team members and patients</li></ul>
Scheduling Optimization:<ul><li>
Adheres to enterprise scheduling templates and ensures 100% of patients are assigned and scheduled</li><li>
Top 40 and risk score 70+ patients scheduled at least bi-weekly</li><li>
IP/ER discharge follow-up scheduled immediately with daily follow-up<ul><li>
Partners with growth team to ensure THV-EE and CMAP scheduling is 100% completed</li></ul></li></ul><ul><li>
Ensures care facilitators have the resources needed and clearly defined priorities readily available to them to promote daily success.</li><li>
As supervisor, serves as a primary contributor in hiring and selection of Care Facilitators and other front desk staff.</li></ul>
Front Desk Ambassador:<ul><li>
Helping patients in and out of their vehicles</li><li>
Opening the door</li><li>
Checking in on patients who have been waiting longer than 10 minutes. Give them updates.</li><li>
Engaging patients and Overall Patient Experience</li><li>
Mary's Cafe being up front and accessible to patients and always stocked</li></ul><ul><li>
Ensures OSHA, clinical and quality standards of ChenMed are met by monitoring performance and implementing corrective</li><li>
action plans when needed.</li><li>
Serves as first point of contact and resolution for escalated patient issues/concerns/disputes.</li></ul><ul><li>
Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensure scheduling gaps are attended to and closed in a timely manner.</li><li>
Reviews ENS notifications and ensure patients receive follow up from their Care Teams.</li><li>
Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.</li><li>
Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient&rsquo;s medical record and followed up on by the appropriate discipline.</li><li>
Troubleshoots Dashboard, phone, and computer issues.</li><li>
Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.</li></ul>
Other responsibilities may include:
<ul><li>Fills in for Care Facilitator as needed for scheduled and unscheduled absences.</li><li>
Cover various Front Desk tasks and duties in line with business needs</li><li>
Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours.</li><li>
Performs other duties as assigned and modified at manager&rsquo;s discretion.</li></ul><h2 class="jobSectionHeader">
KNOWLEDGE, SKILLS AND ABILITIES:</h2><ul><li>
Strong business acumen and acuity</li><li>
Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures</li><li>
Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations</li><li>
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects</li><li>
Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives</li><li>
Strong leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results</li><li>
Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems</li><li>
Skilled in operating phones, personal computers, software and other basic IT systems</li><li>
Ability to communicate with employees, patients and other individuals with a professional and courteous manner disposition</li><li>
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software</li><li>
Ability and willingness to travel locally, regionally and nationwide up to 10% of the time</li><li>
Spoken and written fluency in English</li></ul><h2 class="jobSectionHeader">
EDUCATION AND EXPERIENCE CRITERIA:</h2><ul><li>
High school diploma or GED equivalent required</li><li>
Ability to lead and coach teams to drive positive outcomes and excellence</li><li>
Some college coursework preferred</li><li>
A minimum of 3 years&rsquo; work experience in a medical facility required</li><li>
BLS for Healthcare Providers certification desired</li></ul>
PAY RANGE:
$20.2 - $28.83 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We&rsquo;re ChenMed and we&rsquo;re transforming healthcare for seniors and changing America&rsquo;s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We&rsquo;re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people&rsquo;s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite</div>

Front Desk Supervisor

<div>We&rsquo;re unique. You should be, too.
We&rsquo;re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We&rsquo;re different than most primary care providers. We&rsquo;re rapidly expanding and we need great people to join our team.
The Nurse Case Manager 1 (RN) is responsible for achieving positive patient outcomes and managing quality of care across the continuum of care. The incumbent in this role will first and foremost serve as an advocate for our patients. He/She works closely with other members of the care team to develop effective plans of care and high levels of care coordination. This care planning and coordination may follow the patient from our centers into acute and post-acute facilities, as well as, their home environments. The Nurse Case Manager 1 (RN) role also involves establishing relationships with patients&rsquo; families and care givers, primary care physicians, specialists, other care providers, social workers, other case managers and nurses, acute and post-acute facilities, home health care companies, and health plans. He/She adheres to strict departmental goals/objectives, standards of performance, regulatory compliance, quality patient care compliance and policies and procedures.
CORE JOB DUTIES/RESPONSIBILITIES:<ul><li>
Manages and plans for transitions of care, discharge and post discharge follow-up for patients admitted to key, high-volume/high-priority hospitals.</li><li>
Establishes a trusting relationship with patients and their caregivers.</li><li>
Collaborates with clinical staff in the development and execution of the plan of care and achievement of goals. Reports variations to PCP/Transitional Care Physicians (TCP) and implements actions as appropriate.</li><li>
Builds relationships with preferred acute care providers (hospitalists, specialists, etc.).</li><li>
Directs referrals to preferred providers.</li><li>
Coordinates the integration of social services/case management functions in the pre-acute, ER, acute and post-acute setting. Coordinates the patient care, discharge and home planning processes with hospital case management departments, and other healthcare facilities.</li><li>
In conjunction with the PCP, Hospitalist, Medical Director, insurance case manager and the hospital case manager, coordinates the patient transition to the appropriate/least constrictive level of care using a preferred provider.</li><li>
Keeps the PCP aware of patient(s) condition via e-mail, DASH, HITS or other appropriate means of communication.</li><li>
Introduces self to patient/family and explains Nurse Case Manager&rsquo;s role and processes to contact the Nurse Case Manager for questions, guidance and education.</li><li>
Provides high intensity engagement with patient and family.</li><li>
Facilitates patient/family conferences to review treatment goals and optimize resource utilization; provides family education and identifies post-hospital needs.</li><li>
Serves as a patient advocate. Enhances a collaborative relationship to maximize the patient/family&rsquo;s ability to make informed decisions.</li><li>
Addresses advanced care planning including treatment goals and advance directives.</li><li>
Refers cases to social worker (Hospital and ChenMed/JenCare/Dedicated) for complex psychosocial and economic needs.</li><li>
Refers cases where patient and/or family would benefit from counseling required to complete complex discharge plan to social worker.</li><li>
Reports observed or suspected child or adult abuse pursuant to mandated requirements.</li><li>
Obtains onsite and EMR access at priority facilities.</li><li>
Maintains clinical and progress notes for each patient receiving care and provides progress report to PCP and others as appropriate.</li><li>
Submits required documentation in a timely manner and in appropriate computer system.</li><li>
Participates in surveys, studies and special projects as assigned.</li><li>
Conducts concurrent medical record review using specific indicators and criteria as approved by medical staff. Acts as patient advocate: investigates and reports adverse occurrences, and performs staff education related to resource utilization, discharge planning and psychosocial aspects of healthcare delivery.</li><li>
Promotes effective and efficient utilization of clinical resources and mobilizes resources to assist in achieving desired clinical outcomes within specific timeframe.</li><li>
Conducts review for appropriate utilization of services from admission through discharge. Evaluates patient satisfaction and quality of care provided.</li><li>
Communicates with physicians at regular intervals throughout hospitalization and develops an effective working relationship. Assists physicians to maintain appropriate cost, case and desired patient outcomes.</li><li>
Coordinates the provision of social services to patients, families and significant others to enable them to deal with the impact of illness on individual family functioning and to achieve maximum benefits from healthcare services.</li><li>
Completes expanded assessment of patients and family needs at time of admission. Completes psychosocial assessment.</li><li>
Directs and participates in the development and implementation of patient care policies and protocols to provide advice and guidance in handling unusual cases or patient needs.</li><li>
Attends meetings as assigned</li><li>
Performs other duties as assigned and modified at manager&rsquo;s discretion.</li></ul>
There are 4 Nurse Case Manager 1 Roles with additional Essential Job Functions:
Acute Case Manager (primarily hospital based)
Responsibilities include all the above &ldquo;Core&rdquo; duties/responsibilities plus the following:<ul><li>
Identify appropriateness of inpatient vs. observation status.</li><li>
Identify and manage safety risk (complete a social assessment), identify functional status (ADLs and PT needs), discuss medications and self-management, identify and correct knowledge deficits.</li><li>
Implement the ACM Coaching program with the appropriate patient population.</li><li>
In markets as appropriate, when patient in SNF, in conjunction with the post-acute physician, coordinate the transition to a lower level of care as soon as appropriate using a preferred provider if further services are needed.</li><li>
Facilitate discharge to appropriate level of care and preferred providers</li><li>
Communicate discharge to all stakeholders including PCP, Center Manager and Community Case Manager.</li><li>
Document the appropriate date that the patient is medically discharged and update as appropriate.</li><li>
Contact the center manager to arrange for a follow-up PCP appointment prior to discharge and whenever possible, communicate this information to the patient/caregiver.</li><li>
As appropriate, discuss patients&rsquo; eligibility for CCM or DM programs and identify patient interest in participation.</li><li>
Coordinate acute UR physician meetings.</li></ul>
Community Case Manager (primarily clinic and community based)
Responsibilities include all the above &ldquo;Core&rdquo; duties/responsibilities plus the following:<ul><li>
Provides telephonic or outpatient visits to patients at high-risk for readmissions (as identified by CM Plan) to the ER or hospital, to patients with active care planning requirements, to disease management patients per the Disease Management Plan and to others as referred via transitional care team, acute case managers and Transitional Care team.</li><li>
Visits may include evening and weekend hours with the goal of preventing ER visits or hospital admissions.</li><li>
Performs clinical functions including disease-oriented assessment and monitoring, medication monitoring, health education and self-care instructions in the outpatient setting.</li></ul>
Coordinate the Plan of Care:<ul><li>
Conducts/coordinates initial case management assessment of patients to determine outpatient needs.</li><li>
Ensures individual plan of care reflects patient needs and services available.</li><li>
Makes recommendations to the team.</li><li>
Completes individual plan of care with patients and team members.</li><li>
Communicates instructions and methodologies as appropriate to ensure that the plan is implemented correctly.</li><li>
Assesses the environment of care, e.g., safety and security.</li><li>
Assesses the caregiver capacity and willingness to provide care.</li><li>
Assesses patient and caregiver educational needs.</li><li>
Coordinates, reports, documents and follows-up on Super Huddles and HPP/IDT meetings.</li><li>
Helps patients navigate health care systems, connecting them with community resources; orchestrates multiple facets of health care delivery and assists with administrative and logistical tasks.</li><li>
Coordinates the delivery of services to effectively address patient needs.</li><li>
Facilitates and coaches patients in using natural supports and mainstream community resources to address supportive needs.</li><li>
Maintains ongoing communication with families, community providers and others as needed to promote the health and well-being of patients.</li><li>
Establishes a supportive and motivational relationship with patients that support patient self-management</li><li>
Monitors the quality, frequency and appropriateness of HHA visits and other outpatient services.</li><li>
Assists patient and family with access to community/financial resources and refer cases to social worker as appropriate.</li></ul>
Community/Skilled Nursing Facility Case Manager (Community Case Manager Role with additional SNF duties as assigned)
Responsibilities include all the above &ldquo;Core&rdquo; duties/responsibilities plus the following:<ul><li>
Community Case Manager role as above.</li><li>
CM telephonic or onsite visits to SNFs, communication with physical therapists (PT), social workers, patient and families as appropriate.</li><li>
Validates appropriate level of care/LOS.</li><li>
Validates Discharge plan for safe transition home, utilization of preferred providers or timely transition to long term care.</li><li>
Reminds patient of need for 4-day PCP post hospital/SNF discharge visit and future visits.</li><li>
Collaborates with payor onsite SNF CMs.</li></ul>
Transitional Case Manager (Blended Acute and Community Case Manager Roles)
Responsibilities include all the above &ldquo;Core&rdquo; duties/responsibilities plus the following:<ul><li>
Acute and Community Case Manager roles as above.</li></ul>
KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.</li><li>
Critical thinking skills required.</li><li>
Ability to work autonomously is required.</li><li>
Ability to monitor, assess and record patients&rsquo; progress and adjust and plan accordingly.</li><li>
Ability to plan, implement and evaluate individual patient care plans.</li><li>
Knowledge of nursing and case management theory and practice.</li><li>
Knowledge of patient care charts and patient histories.</li><li>
Knowledge of clinical and social services documentation procedures and standards.</li><li>
Knowledge of community health services and social services support agencies and networks.</li><li>
Organizing and coordinating skills.</li><li>
Ability to communicate technical information to non-technical personnel.</li><li>
Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.</li><li>
Ability and willingness to travel locally, regionally and nationwide up to 10% of the time.</li><li>
Spoken and written fluency in English.</li><li>
Bilingual preferred.</li></ul>
PAY RANGE:
$36.9 - $52.70 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
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Acute Care RN Case Manager

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