Urwah Admin

Chenega Corporation

<div>Overview:
<div><b>
VIP Help Desk Analyst</b></div><div><br>
</div><div><b>Washington, DC</b></div><div></div><div><br>
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer&rsquo;s core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!</div><div></div><div><br>
The <b>VIP Help Desk Analyst</b> provides technical support services for senior executives, government officials, and other high-priority users under a federal IT program. This position ensures that designated VIP personnel receive timely, reliable, and secure IT assistance to maintain mission readiness and operational continuity. The <b>VIP Help Desk Analyst</b> will deliver high-touch, white-glove support, ensure seamless resolution of technical issues while adhering to federal IT service standards, security requirements, and customer satisfaction benchmarks.</div>
Responsibilities:
<ul><li>Provide direct, priority IT support to executives and other designated VIP personnel, ensuring rapid response to service requests and incidents.</li><li>
Diagnose, troubleshoot, and resolve issues related to hardware, software, networking, mobile devices, and video conferencing systems.</li><li>
Escalate complex technical problems to Tier II/III teams, tracking resolution to ensure timely service completion.</li><li>
Document incidents, service requests, and resolutions in the IT Service Management (ITSM) system in accordance with federal standards.</li><li>
Monitor the health and performance of VIP systems, proactively identifying and addressing issues before they impact operations.</li><li>
Conduct regular maintenance and updates of VIP devices, including patching, upgrades, and system optimization.</li><li>
Ensure VIP accounts and equipment maintain compliance with all applicable cybersecurity policies and procedures.</li><li>
Configure and deploy workstations, laptops, mobile devices, and peripheral equipment for VIP personnel, ensuring secure and efficient operation.</li><li>
Support remote access and mobility solutions, including VPN, secure wireless, and mobile device management (MDM) platforms.</li><li>
Assist with the setup and operation of audiovisual and conferencing systems for high-level meetings and events.</li><li>
Serve as a trusted technical advisor to VIPs, providing clear, courteous, and professional communication at all times.</li><li>
Deliver one-on-one technology briefings and just-in-time training to help VIP users maximize the effectiveness of IT resources.</li><li>
Anticipate VIP needs and provide proactive support to minimize disruptions.</li><li>
Ensure all work complies with federal IT security policies, procedures, and system accreditation requirements.</li><li>
Protect sensitive information in accordance with agency security standards and confidentiality guidelines.</li><li>
Maintain strict adherence to data handling, identity verification, and account management requirements.</li><li>
Provide rapid response support to VIPs during critical operations, travel, and after-hours requirements.</li><li>
Participate in on-call rotation or surge support assignments to maintain continuous availability of IT services for priority users.</li><li>
Support continuity of operations (COOP) planning and execution as it relates to VIP systems and services.</li><li>
Other duties as assigned.
</li></ul>Qualifications:
<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or related discipline; or equivalent work experience.</li><li>
5+ years of IT support experience, with at least years supporting executive-level or VIP users</li><li>
Public Trust required.</li></ul><div></div><div><b><br>
Knowledge, Skills, and Abilities:</b></div><ul><li>
ITIL ITSM experience preferred</li><li>
Knowledge of ticket tracking systems such as Jira, Remedy, Service Now</li></ul><div></div><div><b><br>
How you&rsquo;ll grow</b></div><div>
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there&rsquo;s always room to learn.</div><div></div><div><br>
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.</div><div></div><div><b><br>
Benefits</b></div><div>
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.</div><div>
Learn more about what working at Chenega MIOS can mean for you.</div><div></div><div><b><br>
Chenega MIOS&rsquo;s culture</b></div><div>
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.</div><div></div><div><b><br>
Corporate citizenship</b></div><div>
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.</div><div>
Learn more about Chenega&rsquo;s impact on the world.</div><div>
Chenega MIOS News- https://chenegamios.com/news/</div><div></div><div><b><br>
Tips from your Talent Acquisition Team</b></div><div>
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:</div><div>
Chenega MIOS web site - www.chenegamios.com</div><div>
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm</div><div>
LinkedIn - https://www.linkedin.com/company/1472684/</div><div>
Facebook - https://www.facebook.com/chenegamios/</div>
Teleworking Permitted?: false Estimated Salary/Wage: USD $85,400.00/Yr. Up to USD $105,000.00/Yr.</div>

VIP Help Desk Analyst

<div><p><b>Req ID:</b> 37429</p>
<p><b>Summary</b></p>
<p><b>Operations Manager</b></p>
<p><b>Washington, DC &ndash; Hybrid</b></p>
<p>Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer&rsquo;s core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!</p>
<p>Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.</p>
<p>The <b>Operations Manager</b> will be responsible for managing Tier 1-3 support through a Service Center and Endpoint support team, as well as Network Engineers, Cloud Engineers, and Cloud Admins. This program provides comprehensive services for Local Area Networks (LANs) and Wide Area Networks (WANs), supporting roughly 2,000 users. The program covers the acquisition, delivery, configuration, integration, and upgrade of IT products, along with installation and on-site maintenance, including help desk services.</p>
<p><b>Responsibilities</b></p>
<ul><li>Coordinate and oversee day-to-day operations of assigned programs</li>
<li>Monitor performance metrics, service delivery, and SLAs</li>
<li>Lead risk mitigation, quality control, and issue resolution activities</li>
<li>Support documentation, reporting, and process improvements</li>
<li>Interface with stakeholders to align services with mission objectives</li>
<li>Experience managing a team of network admins, cloud and system engineers, and other infrastructure support roles.</li>
<li>Responsible for outage remediation, leading a multi-stage incident management process to restore service, minimize impact, and prevent recurrence</li>
<li>Oversee the maintenance (patches), cyber monitoring, and upgrading of IT infrastructure, including servers, networks, and hardware.</li>
<li>Track SLA&rsquo;s and ensure high availability and reliability of all IT systems and services through proactive monitoring and performance tuning.</li>
<li>Meet the needs of the customer, ensuring timely and effective resolution of issues and requests.</li>
<li>Implement and maintain IT security protocols to protect data and assets from threats and vulnerabilities.</li>
<li>Manage relationships with external vendors and service providers, negotiating contracts and ensuring service quality.</li>
<li>Other duties as assigned.</li>
</ul><p><b>Qualifications</b></p>
<ul><li>Bachelor&rsquo;s degree and 6+ years of relevant experience; OR</li>
<li>Associate and 8+ years of relevant experience; OR</li>
<li>High School and 10+ years of relevant experience</li>
<li>Must be a U.S. citizen</li>
<li>Obtain Public Trust Clearance</li>
</ul><p><b>Knowledge, Skills, and Abilities:</b></p>
<ul><li>Demonstrated experience with large-scale IT service contracts, including oversight of cross-functional teams, service delivery, and performance monitoring</li>
<li>Ability to work independently and yet be effective within a team setting</li>
<li>Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment</li>
<li>Develop and implement IT policies, procedures, plans, and best practices to maintain a robust and secure IT environment.</li>
<li>Knowledge of industry-accepted standards and best practices related to IT operations</li>
<li>Knowledge of and experience with help desk support and operations.</li>
<li>Knowledge of networking and network-based software applications.</li>
<li>Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals</li>
<li>Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.</li>
<li>Coordinate release deployments with the development team, ensuring each build/release has all necessary documentation, components, and dependencies.</li>
<li>Good problem-solving skills: ability to visualize a problem/situation and think abstractly to solve it</li>
</ul><p><b>How you&rsquo;ll grow</b></p>
<p>At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there&rsquo;s always room to learn.</p>
<p>We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.</p>
<p><b>Benefits</b></p>
<p>At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.</p>
<p>Learn more about what working at Chenega MIOS can mean for you.</p>
<p><b>Chenega MIOS&rsquo;s culture</b></p>
<p>Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.</p>
<p><b>Corporate citizenship</b></p>
<p>Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.</p>
<p>Learn more about Chenega&rsquo;s impact on the world.</p>
<p>Chenega MIOS News- https://chenegamios.com/news/</p>
<p><b>Tips from your Talent Acquisition Team</b></p>
<p>We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:</p>
<p>Chenega MIOS web site - www.chenegamios.com</p>
<p>Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm</p>
<p>LinkedIn - https://www.linkedin.com/company/1472684/</p>
<p>Facebook - https://www.facebook.com/chenegamios/</p>
<p>\#Chenega Agile Real Time Solutions, LLC</p>
<p><b>Estimated Salary/Wage</b></p>
<p>USD $103,400.00/Yr. Up to USD $120,000.00/Yr.</p>
<p>Chenega Corporation and family of companies is an EOE.</p>
<p>Equal Opportunity Employer/Veterans/Disabled</p>
<p>Native preference under PL 93-638.</p>
<p>We participate in the E-Verify Employment Verification Program</p></div><p></p>

Operations Manager

Join Chenega Corporation and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Chenega Corporation

ABOUT_COMPANY

VIP Help Desk Analyst

Operations Manager