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Chidiyaa Crafts

About Chidiyaa Chidiyaa is a sustainable fashion brand rooted in tradition, craftsmanship, and timeless style. We design and deliver handcrafted clothing that celebrates individuality and comfort. With a growing customer base in India and overseas, we pride ourselves on providing not only high-quality products but also exceptional customer experiences.Role Overview We are looking for a dedicated and enthusiastic Customer Care Executive (Female Candidates Only) to join our team. The ideal candidate will be the first point of contact for our customers, ensuring their queries, concerns, and feedback are handled with empathy, professionalism, and efficiency.Key Responsibilities:<ul><li>Handle customer queries via phone, email, WhatsApp, and social media with prompt responses.</li><li>Manage order-related issues including exchanges, returns, refunds, and delivery escalations.</li><li>Coordinate with logistics partners for timely and smooth order deliveries.</li><li>Provide styling suggestions and product guidance to customers for an enhanced shopping experience.</li><li>Escalate complex issues to the management team when necessary.</li><li>Contribute to process improvements to enhance customer satisfaction.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Bachelor&rsquo;s degree (preferred but not mandatory).</li><li>Prior experience in customer service, preferably in e-commerce/fashion/lifestyle industry.</li><li>Excellent communication skills in English and Hindi (both verbal &amp; written).</li><li>Strong problem-solving abilities with a customer-first approach.</li><li>Basic in MS Excel</li><li>Ability to multitask and remain calm under pressure.</li></ul>What We Offer:<ul><li>Opportunity to work with a fast-growing sustainable fashion brand.</li><li>Friendly and collaborative work environment.</li><li>Employee discounts on Chidiyaa products.</li><li>Career growth opportunities within the company.</li></ul>How to Apply: If you are passionate about customer service and love fashion, send your resume to dolly.chidiyaa@gmail.com with the subject line Application for Customer Care Executive &ndash; Chidiyaa.Job Type: Full-timePay: &#8377;20,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In personSpeak with the employer +91 9284457051

Customer Care Executive (Female Candidates Only)

Roles &amp; ResponsibilitiesManage vehicles, delivery challans, and E-way bills.Coordinate with packers, supervisors, and internal departments.Maintain an up-to-date database of logistics options for regularly used routes.Resolve issues related to transportation or vendors.Collaborate with other departments on cost management and vendor invoices.Maintain MIS reports (including stock reports, documents, PODs, and vehicles).Review all operational activities on a daily and monthly basis to identify and eliminate risks or losses to the company.Prepare monthly profit &amp; loss statements for vehicles.Conduct surveys, estimate movement costs, track actual costs, and manage end-to-end move operations including pre-alerts and document couriers.Handle packing operations and project sites.Proactively follow up for surveys and align teams for major customers.Supervise and coordinate the activities of workers engaged in receiving, transporting, stacking, order filling, shipping, and record/data maintenance.Key Skills:Must be a graduateShould have experience of at least 3 years into packers-movers industryGood Communication skillsMust have strong knowledge of MS Excel, including compulsory expertise in Pivot Tables, VLOOKUP, and Text-to-Columns functions.Job Type: PermanentPay: From &#8377;400,000.00 per yearBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Operations Executive

Role Overview: We are looking for a Customer Care Executive who will be the first point of contact for our customers. The role requires someone with excellent communication skills, a problem-solving attitude, and a customer-first mindset.Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, WhatsApp, and chat support to resolve customer queries.</li><li>Assist customers with order placement, product inquiries, size and fit guidance, shipping updates, and returns/exchanges.</li><li>Manage complaints professionally, ensuring timely resolutions and customer satisfaction.</li><li>Coordinate with internal teams (logistics, production, accounts) to resolve issues.</li><li>Maintain accurate records of customer interactions in CRM tools.</li><li>Follow up proactively to ensure smooth post-purchase experiences.</li><li>Provide product knowledge and styling assistance to customers when needed.</li><li>Suggest improvements in customer care processes based on feedback and recurring issues.</li></ul>Requirements:<ul><li>Graduate (any stream) with 0&ndash;2 years of customer service experience (freshers can also apply).</li><li>Strong verbal and written communication skills</li><li>Patience, empathy, and active listening skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Basic knowledge of e-commerce operations and social media platforms.</li></ul>What We Offer:<ul><li>Opportunity to work with a growing sustainable fashion brand.</li><li>Friendly, collaborative work culture.</li><li>Learning and growth opportunities in e-commerce and fashion retail.</li><li>Employee discounts on Chidiyaa products.</li></ul>Job Type: PermanentPay: &#8377;15,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Language:<ul><li>Hindi (Preferred)</li><li>English (Preferred)</li></ul>Work Location: In personSpeak with the employer +91 8605639896

Customer Care Executive

Join Chidiyaa Crafts and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Chidiyaa Crafts

ABOUT_COMPANY

Customer Care Executive (Female Candidates Only)

Operations Executive

Customer Care Executive