Qureos Mentor

Children's Rescue Fund

<div><div><b>PRIMARY FUNCTION/PURPOSE</b></div><div></div><div><br>
The Social Services Supervisor is responsible for overseeing a team of Case Managers to ensure the support and resources necessary to promote self-sufficiency and independent living skills for families&rsquo; w/children residing in temporary shelter are being provided in accordance with CRF, DHS and OTDA standards. This shelter is located in Jamaica, NY. (Queens)</div><div></div><div><b><br>
PRIMARY RESPONSIBILITIES</b></div><br>
<div></div><ul><li>
Ensure document folder in CARES (VDP, Client rules and regulations, Crib acknowledgment, ACS Video, etc.) is completed and documented immediately upon client arrival</li><li>
Provide field orientation and on the job training to Case Managers</li><li>
Create and execute plans for meeting contracted ILP completion and placement goals</li><li>
Ensure all Case Managers complete mandated CRF, DHS, and OTDA tasks in accordance with prescribed timeframes and mandates</li><li>
Ensure Case Managers are providing consistent services in accordance CRF, DHS and OTDA policies and procedures</li><li>
Monitor Case Managers work activities via CARES reviews, physical chart reviews, and spreadsheets</li><li>
Conduct individual and group supervisions with Case Managers. Provide staff with documented feedback of performance, including areas of strength and areas in need of development</li><li>
Conduct performance evaluations of Case Managers as per CRF, DHS, and OTDA policies and professional standards</li><li>
Collaborate with Social Services team to develop service plans to address clients&rsquo; needs related to housing, substance abuse treatment, mental health and/or employment, etc</li><li>
Meet with Senior Management (PD and APD) for individual and group supervision</li><li>
Assist families with identifying appropriate housing resources and assist application process as needed</li><li>
Monitor demographic report to better guide Case Managers and ensure program compliance with CRF, DHS, and OTDA expectations</li><li>
Attend and moderate Case Conferences with Case Managers and challenging, noncompliant and/or housing ready clients</li><li>
Establish linkage with community service providers to obtain housing, health, and social services for clients</li><li>
Assist in facilitation of intake, discharge, transfers, and placement into permanency as needed</li><li>
Complete ILP&rsquo;s and other Case Management related tasks as needed</li><li>
Generate and distribute reports (i.e., exit projection, quarterly projection, case summaries)</li><li>
Support in the acquisition of housing vouchers and placements</li><li>
Deliver crisis management and intervention services to clients</li><li>
Support efforts to place families into permanent housing</li></ul><div></div><div><b><br>
MINIMUM QUALIFICATIONS</b></div><br>
<div></div><ul><li>
Bachelor&rsquo;s degree in Social Work required</li><li>
At least two (2) years of experience in a related field. Experience with multi-problem families desirable</li><li>
Bilingual in Spanish</li><li>
Demonstrated knowledge of and proficiency in CARES</li><li>
Demonstrated experience working in shelter setting and/or with high-risk families, including families with documented histories mental health, substance abuse, Domestic Violence, child abuse/neglect</li><li>
Ability to work effectively with a wide range of community-based providers</li><li>
Working knowledge of Case Management theories and approaches</li><li>
Knowledge of community health services, social service support agencies and networks</li><li>
Familiarity with DHS/OTDA social service documentation policies and procedures</li><li>
Critical thinking, analytical and problem-solving skills as well as resourcefulness</li><li>
Demonstrated ability to be flexible, work independently as well as with a team</li><li>
Familiarity with housing vouchers (i.e., Section 8, FEPS, SEPS, LINC, FHEPS, SOTA, EOSD, City FHEPS)</li><li>
Familiarity with SOI (Source of Income Discrimination) and Human Rights Law regulations</li><li>
Ability to assess needs and assist residents in developing housing plans for promotion of self-sufficiency and permanent housing</li><li>
Excellent analytical, evaluative, and human service management skills</li><li>
Strong organizational and leadership skills</li><li>
Supervisory experience with a team-oriented approach</li><li>
Must have incredible initiative, the ability to work well under pressure</li><li>
Ability to work both independently and as part of a team to complete complex projects in a fast-paced environment</li><li>
Must be adept and comfortable with crisis management</li><li>
Excellent oral and written communication skills coupled with strong interpersonal skills</li><li>
Ability to think and act calmly in emergency situations</li><li>
Attention to detail and problem-solving skills</li><li>
Excellent time management skills with ability to prioritize assignments</li><li>
Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe</li></ul><div></div><div><b><br>
OTHER REQUIREMENTS (including Physical Demands)</b></div><br>
<div></div><ul><li>
May be required to work long hours and a varied schedule</li><li>
Travelling throughout various locations in the New York City area</li><li>
Lifting and moving objects weighing up to 30 pounds several times a week</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li></ul><div></div><p><i><br>
EEO Statement</i><i> &ndash;</i><i> </i><i>Children&rsquo;s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.</i></p><p></p><p><br>
#IND1</p></div>

Social Services Supervisor (Liberty)

<div><p><b>PRIMARY FUNCTION/PURPOSE:</b></p><p>
The Director of Social Services is responsible for the development and delivery of comprehensive social services for clients referred to the Children&rsquo;s Rescue Fund by the NYC DHS Division of Family Services. This role is designed to stabilize homeless families by strengthening their independent living skills and helping them achieve successful placement into permanent housing. This individual is responsible for working with clients at our Hope House location in the Bronx, NY, and will work cooperatively with other members of the management team to achieve program goals.</p><p></p><p><b><br>
MINIMUM QUALIFICATIONS:</b></p><div><ul><li>
Master&rsquo;s degree in Social Work is strongly preferred; candidates that do not have a Master&rsquo;s degree but have a bachelor's degree can be considered if they have at least 4 years of relevant supervisory experience</li><li>
At least five years of social services experience and two years&rsquo; experience in a supervisory and administrative capacity is required, including experience in clinical interventions with families and disadvantaged populations, group work practice, substance abuse issues, and housing programs</li><li>
Skill in supervising the work of professionals, including their development</li><li>
Skill in securing client entitlements through knowledge of housing regulations and homeless programs</li><li>
Excellent interpersonal relations skills to establish cooperative working relationships</li><li>
Excellent written and oral communication skills and knowledge of office systems such as MS-Office is required</li></ul></div><p></p><p><b><br>
PRIMARY RESPONSIBILITIES:</b></p><div><ul><li>
The Director of Social Services is directly responsible for ensuring that each member of the social services staff has hands-on working knowledge of all DHS procedures, New York State Part 900 Regulations, OTDA, CRF Rules and Regulations, and all other relevant laws/programs related to providing comprehensive social services and permanent housing to CRF clients</li><li>
Ensure the timely collection, preparation, and analysis of client and program information to generate routine and as needed reports, in order to evaluate program performance and facilitate short and long-term planning</li><li>
Oversee and supervise the Social Services department (Caseworkers, Housing Specialists, and Case Management Supervisors) on the utilization of the DHS Client Assistance and re-housing system (CARES) regarding intake, shelter assessment, service plans/independent living plans, Provider Housing, transfers and client responsibility, incident reports, case conferences, and meeting DHS housing placement targets</li><li>
Ensure that the families are living in a safe, clean, and hazard-free environment by ensuring that the casework staff are conducting weekly/bi-weekly unit inspections; communicate and document all observations and maintenance repairs that need to be addressed</li><li>
Intervene or direct staff intervention when necessary to resolve problems effectively</li><li>
Work collaboratively with Housing Specialists to ensure that weekly, monthly, and quarterly targets are being achieved</li><li>
Must be knowledgeable of DHS Housing programs, packages, and incentives</li><li>
Work in collaboration with other departments to develop independent skills workshops</li><li>
Coordinate an inter-agency network of on and off-site providers to ensure families&rsquo; receipt of appropriate medical, nutritional, educational, and specialized mental health assistance</li><li>
Work collaboratively with other members of the management team to develop and implement social services policies and procedures that guide and direct the delivery of services, including relocation goals and strategies</li><li>
Perform other duties and special projects as required, including serving on-call</li><li>
Evaluate and verify employees work assignments and ensure that performance evaluations are being completed in the required timeframe</li></ul></div><p></p><p><b><br>
SECONDARY RESPONSIBILITIES:</b></p><div><ul><li>
Facilitate effective communication with other staff within an interdisciplinary context, participate in and contribute to staff meetings and the development of policies and procedures</li><li>
Participate in training and staff-development activities to acquire and maintain both interpersonal and operational skills necessary for successful job performance</li><li>
Serve as a Super User in the DHS CARES System to assist the program staff with trouble-shooting problems in the system</li><li>
Ensure that staff attends CORE trainings within (6) months of employment, such as the mandated reporter training, CARES getting started, CARES assessments, Incident Reporting, Safe Sleep Training, Mental Health First Aide Training and Domestic Violence, etc.</li><li>
Director of Social Services must be on call 7 days a week for Priority one incidents</li></ul></div><p></p><p><b><br>
MEASUREABLE AREAS:</b></p><div><ul><li>
Closely monitor open/closed Public Assistance cases on a weekly basis</li><li>
Closely monitor certified housing and high-income families</li><li>
Closely monitor all apartments viewed/visited by clients each week (in the absence of the housing coordinator)</li><li>
Closely monitor and track appointments kept/missed, specifically as it relates to ILP&rsquo;s and housing related matters (in the absence of a casework supervisor and/or housing coordinator)</li><li>
Work towards the achievement of DHS weekly, monthly, and quarterly target goals of moving families into permanent housing in conjunction with social services department</li><li>
Closely monitor special populations such as newborn, ACS, medical, mental health, and domestic violence cases, up to sex offenders</li></ul></div><p></p><p><b><br>
PRINCIPAL RELATIONSHIPS:</b></p><div><ul><li>
Frequent significant contact with paid and volunteer staff, designed to ensure effective performance and professional growth</li><li>
Regular contact with other department personnel and providers to ensure program services are effectively delivered to clients</li><li>
Regular contact with clients on complex issues that require expertise or processing by a senior professional</li><li>
Regular significant contact with other agencies to ensure clients receive needed services</li></ul></div><p></p><p><b><br>
Other Requirements (including Physical Demands):</b></p><div><ul><li>
May be required to work long hours and a varied schedule</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li></ul></div><p></p><p><i><br>
EEO Statement &ndash; Children&rsquo;s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.</i></p></div>

Director, Social Services (Hope House)

<div><p><b>PRIMARY FUNCTION/PURPOSE:</b></p><p>
Provide direct case management services including assessment, counseling, crisis intervention, referral, and advocacy to ensure an effective social service support plan is in place. This role is responsible for working at our Lighthouse location in Long Island City, Queens to enable the successful relocation of families to permanent housing.</p><p></p><p><b><br>
MINIMUM QUALIFICATIONS:</b></p><ul><li>
Bachelor&rsquo;s degree is preferred, and at least an Associate&rsquo;s degree in Social Work, Sociology, Psychology, Counseling, Criminal Justice, or Human Services is required</li><li>
At least one (l) year of experience in social services, counseling, crisis intervention, family services, preventive services, or housing services is required</li><li>
Experience facilitating groups for homeless adults, specialized knowledge of substance abuse issues and treatment, and/or family dynamics treatment experience is required</li><li>
Bilingual language ability is preferred</li><li>
Excellent written and verbal communication skills</li></ul><p></p><p><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Utilizing the Department of Homeless Services (DHS) Client Assistance and Re-housing Enterprise System (CARES), complete family&rsquo;s intake assessments, service plans/independent living plans, housing plans, next step conferences/transfers, incident reports, progress notes, etc.</li><li>
Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES), review accessible information from the Human Resource Administration, Administration for Children Services, Department of Probation, Department of Homeless Services, etc.</li><li>
Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES), ensure that all information is updated in the system and documented in a timely fashion as required by DHS</li><li>
Provide advocacy and referral services to ensure clients receive appropriate benefits, entitlements, and services, thereby enhancing their transition to permanent housing while minimizing the length of time families are homeless</li><li>
Coordinate services to stabilize the family unit, deal with problems of substance abuse, or improve housekeeping, parenting, and financial management skills so the goal of permanent housing may be realized</li><li>
Assess and identify the clients' needs, formulate appropriate plans of service, monitor and document the progress of service plans, and document all significant interactions with/on behalf of clients to ensure the effective delivery of service to families while ensuring compliance with State, City, and Agency regulations</li><li>
Develop and maintain appropriate helping relationships with clients to assist them in making the most of their residency at the facility and facilitate their active involvement in the achievement of service goals</li><li>
Provide appropriate individual counseling and crisis intervention services to families to help stabilize and minimize the negative impact of the family's displacement</li><li>
Maintain familiarity with off-site and on-site program resources for homeless families and refer families to appropriate resources to ensure that they receive the most beneficial services</li><li>
Facilitate groups to address family issues, enhance life skills, and assist families in achieving self-sufficiency and a successful transition to permanent housing</li><li>
Coordinate client services provided by other social services staff to ensure that families receive the necessary and appropriate services in a timely fashion and to ensure compliance with State, City, and Agency regulations</li><li>
Facilitate effective communication among staff, both within the Casework Unit and with other staff members; ensure the timely and accurate transfer of relevant information to administrative staff, such as client admission and/or discharge, and changes in public assistance cases, in order to ensure the smooth functioning of the family and compliance with regulatory agencies</li><li>
Perform other duties and special projects as assigned, including serving on-call for a one-week period each quarter</li><li>
Assist in transferring clients in and out of the program when required</li></ul><p></p><p><b><br>
OTHER REQUIREMENTS (including Physical Demands):</b></p><ul><li>
May be required to work long hours and a varied schedule</li><li>
Traveling throughout various locations in the New York City area</li><li>
Lifting and moving objects weighing up to 30 pounds several times a week</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li></ul><p></p><p><br>
EEO Statement &ndash; Children&rsquo;s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.</p></div><p></p>

Case Manager (Lighthouse)

<div><div><div><h1 class="jobSectionHeader"><b>General Purpose of the Job</b></h1><div>
The Employee Relations Manager serves as a trusted advisor leading and managing all aspects of employee relations ensuring fair, consistent, and legally compliant employee relations practices across the organization. This role supports a positive workplace culture aligned with the organization&rsquo;s mission and values. The Employee Relations Manager leads investigations, manages conflict resolution, ensures compliance with local, state, and federal employment laws, and partners with management to proactively address employee concerns.</div><div></div><div><br>
The Employee Relations Manager must demonstrate exceptional judgment, confidentiality, and the ability to operate with independence in complex and sensitive situations, while maintaining a consistent commitment to equity, due process, and organizational integrity.</div><div></div><p><br>
Essential Duties and Responsibilities</p><div><ul><li>
Serve as the primary point of contact for employee relations matters, including complaints, workplace conflicts, performance concerns, and disciplinary actions.</li><li>
Conduct prompt, thorough, and impartial investigations into employee complaints, including allegations of discrimination, harassment, retaliation, misconduct, and policy violations.</li><li>
Prepare investigation summaries, documentation, and recommended outcomes in compliance with legal and organizational standards.</li><li>
Partner with management to implement corrective actions and monitor follow‑through.</li><li>
Ensure organizational compliance with NYC, NYS, and federal labor and employment laws, including but not limited to, NYC Human Rights Law, NYS Labor Law, Paid Safe and Sick Leave Law, Fair Workweek Law (as applicable)</li><li>
Collaborate with the VP of People &amp; Culture and legal counsel on complex employee relations issues and investigations.</li><li>
Maintain confidential employee relations records in accordance with best practices and retention requirements.</li><li>
Develop, review, and update employee relations policies, procedures, and handbooks in alignment with legal requirements and nonprofit best practices.</li><li>
Ensure consistent application of policies across departments and programs.</li><li>
Guide managers on progressive discipline, performance management, and corrective action processes.</li><li>
Coach leaders on managing performance challenges while upholding organizational values and legal obligations.</li><li>
Design and deliver manager and supervisor training on topics including progressive discipline, workplace investigations, harassment prevention, documentation standards, and legal compliance.</li><li>
Facilitate mandatory harassment prevention training in compliance with NYS and NYC requirements</li><li>
Support change management initiatives by addressing employee concerns and reducing workplace risk.</li><li>
Promote a workplace culture rooted in respect, fairness, accountability, and inclusion.</li><li>
Partner with the VP of People &amp; Culture to analyze and identify systemic trends in employee relations data and recommend proactive strategies to reduce organizational risk and improve employee engagement and retention.</li><li>
Facilitate mediation and conflict resolution between employees and/or between employees and management when informal resolution is appropriate.</li></ul></div><ul><li>
Manage the voluntary separation process, including exit interviews, separation agreements, and departure documentation.</li><li>
Mitigate legal risk to the organization through conducting regular audits [quarterly at minimum], proactive training and education, clear systems and processes for managing conflicts with and between employees, handling and investigating complaints of harassment/discrimination and other unjust practice allegations.</li><li>
Exhibit extensive knowledge and ensure compliance with local, state, and federal laws regarding employment practices, organizational policies and procedures.</li><li>
Collaborate with HR team members on other departmental compliance audits, special projects and initiatives when needed.</li><li>
Collaborate closely with the HR team, including Recruiters and HR Specialists, to ensure seamless coordination on onboarding, offboarding, and LOA administration.</li><li>
Irrespective of responsibility, serve as backup support in Human Resources and Recruitment where needed to meet business demands and needs.</li><li>
Maintain an environment of positive employee relations by maintaining confidentiality, establishing trust and credibility, being approachable and fair, balancing business needs with employee needs, and spending significant time interfacing directly with employees and managers.</li><li>
Contributes to the overall success of the organization by performing all other duties and responsibilities as assigned by supervisor or designee and being able to pivot with ever-changing priorities and newly added job-related responsibilities that arise based on business changes, needs, and demands.</li></ul><div></div><div><b><br>
Position Parameters [other measurable factors]</b></div><div><ul><li>
Decision-making responsibilities:<ul><li>
Decisions generally include management and coordination of employee relations, and other Human Resources related concerns.</li><li>
Strong analytic skills and ability to rapidly assimilate complex information.</li><li>
Positive influencing skills with the ability to generate support and build consensus.</li></ul></li><li>
Problem solving responsibility:<ul><li>
Must be able to identify and anticipate any issue through research and propose the resolution.</li><li>
Should possess a thorough understanding of industry requirements and transactions or related experience and all related departments&rsquo; roles in such transactions.</li><li>
Creativity and an out of the box approach are required to improve all areas of responsibility.</li><li>
Exceptional consulting skills with the ability to probe and actively listen to gain understanding and help clarify inquiries, needs, and/or root cause of an issue.</li></ul></li><li>
Working relationships and contacts:<ul><li>
Strong strategic thinking and influence skills, with the ability to build trust and alignment across executive leadership, senior leadership, middle management, and broader organizational teams.</li><li>
Interact with other departments or divisions to ensure cooperation and the delivery of proper services.</li><li>
Strong interpersonal skills necessary to work with in-house or outside counsel and/or regulators.</li><li>
A friendly, engaging personality a plus to work with internal departments to research and resolve employee relations challenges.</li><li>
Must be able to present and explain documentation to senior management and management.</li></ul></li><li>
Impact/importance of function:<ul><li>
Demonstrated critical ability to maintain accurate Human Resources records, facilitate and conduct activities around the organization&rsquo;s employee relations matters with an ultimate resolution while staying within regulatory guidelines to prevent risk in employment standards and practices, as well as reputational risk.</li><li>
Develops functional and practical human resources strategies that align with organizational objectives by contributing information, analysis, and making beneficial recommendations of policies, and procedures to senior management, department heads, colleagues, and other stakeholders.</li></ul></li></ul></div><p></p><p><br>
Position Requirements and Minimum Qualifications</p><div><ul><li>
Licenses, certifications, degrees, and job-related knowledge:<ul><li>
Bachelor&rsquo;s degree in human resources management, business management, or related field is required. Master&rsquo;s degree is strongly preferred.</li><li>
At least six (6) years of direct progressive employee relations experience is required, including at least four (4) years of direct management of employee relations.</li><li>
Professional certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) is a plus.</li><li>
Demonstrated experience conducting complex workplace investigations.</li><li>
Extensive expertise and in-depth understanding in Human Resources processes and policies.</li><li>
Comprehensive knowledge of employment law and regulatory compliance, risk management, classification, job analysis, job evaluation, development of and application of policies and procedures, management and audit of systems and records, and communications.</li><li>
Direct work experience in and knowledge of nonprofit organizational operations and governmental contract knowledge is strongly preferred.</li><li>
Knowledge of relevant employment laws, including but not limited to labor law covering Equal Employment Opportunity Commission (EEOC), Department of Labor [state and federal], New York Human Rights Law [state and local], Equal Pay Act (EPA), and Americans with Disabilities (ADA) is a plus.</li><li>
Proven ability to align employee relations strategies with organizational goals.</li><li>
Deep understanding of the principles and functionalities of a HRIS system, including the ability to analyze data, manage system configurations, implement new features and leverage the system to optimize processes.</li><li>
Excellent business judgment and willingness to learn new practice areas.</li><li>
Proficiency in documenting processes and keeping up with industry trends. Non-profit environment experience is a strong plus, to understand and be able to work within budgetary constraints.</li></ul></li></ul></div><div><ul><li>
Job-related skills, including language, mathematical, and reasoning (analytical) skills:<ul><li>
Unquestionable personal integrity, fairness, and credibility, and the ability to gain the trust of employees at all levels.</li><li>
Must demonstrate an unwavering commitment to professional ethics, discretion, confidentiality in all internal and external interactions and information, and supervising employees and consulting with management.</li><li>
Acts as a key representative of the organization, consistently exhibiting a polished demeanor, exceptional judgment, and a proactive, solution-oriented approach.</li><li>
History of proven, measurable results for managing growth and aligning employee relations processes and tools to support designed business priorities with the ability to provide thoughtful, progressive and strategic guidance.</li><li>
Demonstrated success in a management/leadership role, with a proven ability to lead transformative Human Resources initiatives that align with organizational goals in fast paced, growth-oriented environment.</li><li>
Expertise in analysis, critical decision making, project management, and process improvement.</li><li>
Demonstrated ability to understand and work with analytical tools, reports and technology.</li><li>
Must be highly detail oriented with excellent evaluative and mathematical skills.</li><li>
High level of experience and comfort working within, or the absence of, an HRIS/applicant tracking system.</li><li>
High level of computer proficiency in MS Office: Outlook [email system] Word, Excel [with advanced level knowledge], PowerPoint, Adobe, internet navigation, and the ability to learn new technologies and databases.</li></ul></li></ul></div><div><ul><li>
Intellectual, creative, and/or communication abilities:</li></ul></div><div><ul><li>
Communicate effectively and establish trustworthiness throughout the organization with Senior Management, department heads, colleagues, and stakeholders as an effective developer of solutions to business compliance challenges and potential risks.</li><li>
Ability to act as liaison among a range of internal customers, manage with influence by demonstrating strong communication, relationship management, organizational and analytical skills.</li><li>
Equal ability to work independently or as part of a multi-functional team in reviewing business and contractual requirements output and adherence to company policy and regulatory directives.</li><li>
Highly ethically motivated and results-oriented, proven creative problem solver with positive respectful proactiveness.</li><li>
Strong interpersonal, management, supervisory, and leadership skills with an excellent change management approach.</li><li>
Excellent time and project management with strong follow-up skills, with the ability to prioritize and manage multiple tasks assigned efficiently.</li><li>
Superior written and oral communication, organizational, and presentation skills.</li><li>
Ability to work in a dynamic, rapidly changing environment, adapting to multiple and shifting required priorities and collaborating with a wide range of colleagues to deliver expected results.</li><li>
Must have incredible initiative, the ability to work well under pressure, and the ability to be flexible and work both independently and as part of a team to complete complex projects in a fast-paced environment.</li><li>
Must be adept and comfortable with crisis management.</li><li>
Demonstrated ability to exercise critical thinking, analytical and problem-solving skills as well as resourcefulness.</li></ul></div><div><ul><li>
Other:<ul><li>
Contributes to the overall success of the organization by performing all other duties and responsibilities as assigned by supervisor or designee, and being able to pivot with ever-changing priorities and newly added job-related responsibilities that arise based on business changes, needs, and demands.</li><li>
May be required to work long hours and a varied schedule.</li><li>
Due to the organization being a 24/7 operation, need to be flexible with availability after hours for urgent calls.</li><li>
Travelling throughout various locations in the New York City area.</li><li>
Lifting and moving objects weighing up to 30 pounds several times a week.</li><li>
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</li></ul></li></ul></div><p></p><p><b><i><br>
EEO Statement</i></b><b><i> &ndash; </i></b><i>Children&rsquo;s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.</i></p><p>
#IND1</p></div></div><br>
In-office Monday-Friday | 9:00 am - 5:00 pm. Hybrid or remote work schedule is not available at this time.</div>

Employee Relations Manager

<div><p><b>PRIMARY FUNCTION/PURPOSE:</b></p><p>
The Client Care Coordinator is responsible for the overall delivery and coordination of mental health and related services for homeless individuals. The Client Care Coordinator will enhance existing services to include a thorough assessment of clients&rsquo; long-term goals at intake, and collaborate with the case management staff to set achievable goals while establishing linkages within the community to ensure the client&rsquo;s successful progress towards independent living. This individual will work with clients at our Lighthouse location in Long Island City, NY.</p><p></p><p><b><br>
MINIMUM QUALIFICATIONS:</b></p><ul><li>
Must be a Licensed Master Social Worker (LMSW) in the state of New York upon hire or obtain licensure within three (3) months of hire, and have a master&rsquo;s degree in Social Work from an accredited school of social work</li><li>
At least one year of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services is strongly preferred</li><li>
Knowledge and experience working with diverse cultures and ethnicities</li><li>
Expertise in strengths-based, solution-focused, and family-centered practice</li><li>
Experience facilitating groups for adults</li><li>
Proficiency in Spanish and/or French a plus</li><li>
Excellent written and verbal communication skills</li><li>
Excellent interpersonal skills and computer literacy in Microsoft-Office are required</li></ul><p></p><p><b><br>
PRIMARY RESPONSIBILITIES:</b></p><ul><li>
Complete a comprehensive bio-psychosocial assessment with each family to understand strengths &amp; service needs</li><li>
Provide clear written reports that capture family assessment findings &amp; recommendations</li><li>
Assist families that are homeless as they navigate multiple systems &amp; cope with the stressors &amp; anxiety induced by homelessness</li><li>
Provide outreach services, crisis intervention, risk assessment, safety planning, &amp; psycho-education for families</li><li>
Prioritize &amp; conduct unit visits to the high-risk families that are in-shelter to coordinate safety planning efforts in the household</li><li>
Prepare children &amp; parents to accept services</li><li>
Collaborate with ACS and/or prevention services agencies, and participate in conferences to advocate on behalf of the family</li><li>
Make appropriate referrals and facilitate linkages between mental health providers, government agencies, and other related community&ndash;based services as needed</li><li>
Serve as agency/program liaison between government agencies, community&ndash;based organizations, and/or groups</li><li>
Improve access to mental health services for families in-shelter by facilitating in person or telehealth services</li><li>
Enhance delivery &amp; coordination of mental health &amp; related services</li><li>
Work effectively as part of a multi-disciplinary team of service providers to enhance engagement and ensure quality service</li><li>
Confer and consult with professional &amp; technical personnel in implementing a multidisciplinary approach to client care &amp; well-being</li><li>
Deliver enhanced mental health services: conduct biopsychosocial assessment, provide on-site mental health services (short counseling &amp; brief intervention services), coordinate clinical treatment (clinical care coordination) referral, as well as linkage to care (medication management or psychotherapy) &amp; follow-up</li><li>
Promote in-person or telehealth usage by utilizing H+H Express Care &amp; other telehealth service utilization services via other hospitals &amp; mental health providers of the client&rsquo;s choice</li><li>
Utilize DHS Referral Basics: match the need as assessed through the BPS as soon as possible, assist client in scheduling, provide reminders before the appointment, coordinate transportation to the appointment, facilitate access to teletherapy, and provide a warm hand off when possible</li><li>
Follow up on referral provided to the client: confirm the client was able to attend, how the session went, and address any concerns or questions the client might have; if a client did not attend assist with rescheduling &amp; addressing any barriers</li><li>
Utilize motivational interviewing if a client does not want to participate or be linked to treatment; attempt to understand your client&rsquo;s perspective or misconceptions, remove any barriers, and attempt to re-engage
</li><li>Provide therapeutic groups (music, art, general support groups for caregivers or children); facilitate group work to address family issues, enhance life skills, etc.</li><li>
Participate in family meetings with case management &amp; housing staff to discuss planning efforts &amp; progress</li><li>
Assist clients with completing applications for supportive housing and accompany residents to supportive housing interviews when necessary</li><li>
Upon linkage to permanent housing, complete and discuss exit summary with family, and provide the family with referrals and supportive services identified in new community</li><li>
Utilize fact sheets, desk guides, and other material resources in delivering mental health services</li><li>
Complete all documentation in a timely manner; document services provided, efforts, and outcomes in CARES</li><li>
Compile information/data in regard to needed internal and external reports</li><li>
Attend professional development training &amp; opportunities; participate in FWC mental health trainings delivered by DHS</li><li>
Perform other duties as assigned</li></ul><p></p><p><b><br>
PRINCIPAL RELATIONSHIPS:</b></p><ul><li>
Frequent interaction with diverse clients to assess and respond to their needs</li><li>
Work in collaboration with staff to build and promote a cohesive and professional working relationship to ensure the delivery of high consistent high-quality services</li><li>
Outreach and network with community-based and government agencies to secure resources to assist both clients and staff</li></ul><p></p><p><b><br>
OTHER REQUIREMENTS (including Physical Demands):</b></p><ul><li>
Lifting and moving objects weighing up to 30 pounds several times a week</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li></ul><p><br>
</p><p>EEO Statement &ndash; Children&rsquo;s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.</p><p></p><p><br>
#IND1</p></div>

Client Care Coordinator (Social Worker) (Lighthouse)