Qureos Mentor

Children's Wisconsin

<div>At Children&rsquo;s Wisconsin, we believe kids deserve the best.
Children&rsquo;s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it&rsquo;s like to work at Children&rsquo;s Wisconsin: https://www.instagram.com/lifeatcw/
Job Summary:
<div><div><div><div><div><div><div><div><div>Responsible for answering a high volume of inbound daily telephone calls within Patient Financial Services department, a cross-functional department supporting all areas of Children's Hospital and Children's Specialty Group (MCW) revenue cycle. As the front line of CHW and MCW/CSG's revenue cycle, must provide exemplary service to our patients and families showing empathy and compassion while still working to meet the goals of resolving account balances. Troubleshoots and problem solves patient family billing, payer, payment posting or system issues for all areas of the organization.
 
 
Essential Functions:
<ul><li>Works as part of a cross-functional team that must maintain knowledge of all hospital billing, physician billing, coding, medical records, and financial clearance functions across multiple service areas.
</li><li>Acts as a patient resource for navigating through the various departments of our health system.
</li><li>Works in a fast-paced call center environment, promptly and professionally answering inbound telephone calls, meeting department service standards and expectations.
</li><li>Negotiates payment plan arrangement and screens for financial assistance needs.
</li><li>Responds to patient&rsquo;s questions in a timely, professional manner
</li><li>Multi-tasks by working accounts in work queues to resolve self-pay balance issues while answering inbound calls.
</li><li>Utilizes patient billing software, which includes adding appropriate documentation of steps taken to obtain payment, respond to inquiries or resolve accounts
</li><li>Educates and supports parents, families, and representatives with questions regarding CHW account balances.
</li><li>Educates families on insurance and revenue cycle processes.
</li><li>Determines when rebilling is appropriate and takes necessary steps in billing system to complete. 
</li></ul> 
Legacy Essential Functions:
<ul><li>Reviews in-coming correspondence and respond accordingly. Updates billing information
</li><li>Reviews and updates return mail with new addresses
</li><li>Utilizes Forward Health eligibility website to search for coverage for uninsured patients and takes necessary steps in billing system to complete eligibility check
</li><li>Investigates and resolves straight forward credit balances. Determines appropriate next steps; transferring funds, requesting patient refund
</li><li>Collaborates with Financial Counseling, Social Services, Patient Relations, Account Resolution Reps or other department members to resolve patient concerns, and patient balances
</li><li>Works within the Medical College of WI service area in billing system to resolve shared services account balances
</li><li>Escalates situations to leadership when appropriate for service recovery and timely resolution
</li></ul>Education:
<ul><li>High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required
</li></ul>Experience:
<ul><li>1+ years related experience in insurance, collections, or customer service experience preferably in a healthcare setting. Required
</li></ul>Knowledge, Skills and Abilities:
<ul><li>Knowledge of claims processing and computerized systems desirable.
</li><li>Interpersonal skills necessary to efficiently respond to questions from patients and families regarding hospital financial policies, outside agencies&rsquo; programs and physician offices to help resolve patient financial issues.
</li><li>Ability to hold composure and poise in escalated situations.
</li><li>Strong multi-tasking, organizational and time management skills.
</li><li>Ability to verbally communicate effectively in a professional manner to families, physicians and outside agencies.
</li><li>Ability to work as part of a team, demonstrating collaboration and flexibility.
</li><li>Must have knowledge of all revenue cycle operations and processes.
</li><li>Must be able to read and interpret insurance explanation of benefits to accurately process work and resolve problems
</li></ul>Required for All Jobs:
<ul><li>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
</li><li>Employment is at-will. This document does not create an employment contract, implied or otherwise.
</li></ul></div></div></div></div></div></div></div></div></div>Fully Remote Opportunity
<ul><li>High school diploma, GED, or HSED required
</li><li>Minimum 1 year of experience in insurance, collections, or customer service &mdash; ideally within a healthcare setting
</li></ul>Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:</div>

Pat Financial Svc Rep I

<div>At Children&rsquo;s Wisconsin, we believe kids deserve the best.
Children&rsquo;s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it&rsquo;s like to work at Children&rsquo;s Wisconsin: https://www.instagram.com/lifeatcw/
Job Summary Responsible for providing support to Public Safety operations at CW facilities. Duties may include, but not limited to, any or all of the following: patrol assigned areas of facilities and grounds and respond to emergent situations and calls for service, perform inspection tours and investigate incidents, general office or record keeping tasks, verbally de-escalate and if needed, physically restrain patients or disruptive individuals, perform Weapon Screening services to prevent weapons and other prohibited property from entering Children's property, secure property/evidence as needed/directed, liaison with MRMC Campus Public Safety/Security departments and local, state and federal law enforcement. Essential Functions - Patrols (by foot and vehicle) assigned areas of facilities and grounds according to established schedule and investigates unusual occurrences. Performs parking enforcement related duties, to include, but not limited to, operating parking equipment, greeting, welcoming and directing customers. - Investigates and writes incident reports on a wide variety of security-related incidents including but not limited to; crimes committed on the property, injuries sustained on the property, actual or potential loss of hospital employee, patient, or visitor property through fire, theft, damage, or vandalism. Obtains and processes evidence related to the incident and interviews victims, witnesses, and suspects. - Assists Public Safety Dispatchers working in Communication Center as needed, and dispatches appropriate personnel to perform security assignments. Answers hospital emergency lines and directs personnel appropriately. Monitors various surveillance and alarm systems. Answers intercom and elevator calls for assistance promptly and professionally. Performs parking enforcement related duties, to include, but not limited to, operating parking equipment, greeting, welcoming and directing customers. - Responds to emergency situations of various types. Responses may include activities such as crowd control, disturbance resolution, verbal and physical intervention, firefighting duties, medical, combative and/or disruptive patients, and other activities of a similar nature, including subsequent appearances in court, hearings, or chambers, as requested. - Performs Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's facilities. Secures property/evidence as needed and/or directed. Liaison with MRMC Campus Public Safety/Security departments and local law enforcement. Performs security inspection tours and notifies appropriate personnel of problems, as necessary. - Questions or detains suspicious individuals or criminal violators on CW leased and/or owned properties. Restrains disorderly, combative, or injurious individuals according to established training standards as necessary to prevent imminent harm to self or others. - Badges and screens visitors per the visitation policy. Determines the guest&rsquo;s destination and/or transportation needs. Provides precise way finding. Directs and/or escorts employees, visitors, clients, and patients to all areas of hospital, clinic, grounds, facilities, etc. Performs traffic control functions as needed. Provides basic hospital information services, including being assigned to a Welcome Center. - Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings. Education: - High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required - Post high school course work in criminal justice or related field preferred Experience: - 1+ years previous customer service experience required - 1+ years experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service preferred - 1+ years experience performing weapon screening preferred Knowledge, Skills and Abilities - Requires an acceptable driving record, ability to be insured by CHHS carrier. - Ability to successfully complete all required organizational and department introductory and annual competency training processes. - Ability to read and write in order to review and complete required incident reports and perform various recordkeeping activities. - Strong interpersonal, written, and verbal communication skills are necessary in order to effectively interact with a variety of hospital employees, staff and visitors, sometimes under potentially stressful situations. - Intermediate computer skills in order to utilize current and future equipment and systems (PC software applications, Microsoft Word, Excel, Access, Epic hospital software application, CAD, Incident Reporting, Surveillance Systems, Weapon Screening Technology, etc.) - Analytical skills necessary in order to inspect, respond and manage emergent situations, inspect hospital areas, ensure safety and security of all hospital staff, visitors and patients, and prepare security incident reports, missing property reports, etc. - Ability to successfully complete and maintain all department training requirements in physical/verbal intervention and control technique program, use of typical security/law enforcement duty equipment (baton, handcuffs, etc.) and clinical violent restraint devises. - Ability to successfully complete and maintain all testing requirements under the Physical Capacity Exam (PCE). - Ability to successfully complete and maintain all department training requirements in physical/verbal intervention and control technique program, use of typical security/law enforcement duty equipment (baton, handcuffs, etc.) and clinical violent restraint devises. - Ability to respond to emergent situations in a professional and calming disposition while maintaining effective communication. Licenses and Certifications: - BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required - License Driver's License - State of Wisconsin required - Marcus Crisis Prevention Program Certification (MCPP) - Marcus Autism Center within 1 Year required Required for All Jobs: - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. - Employment is at-will. This document does not create an employment contract, implied or otherwise.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:
BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council, License Driver's License - State of Wisconsin, Marcus Crisis Prevention Program Certification (MCPP) - Marcus Autism Center</div>

Public Safety Officer, Second Shift, Part Time

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Public Safety Officer, Second Shift- Full Time

Public Safety Officer, Full Time- Third Shift

Public Safety Officer, Full Time- First Shift

Public Safety Officer, Full Time- Second Shift

Join Children's Wisconsin and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.