Qureos Mentor

Choice Hotels

<div>Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice&reg; has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice&reg; to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges&reg; loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice&rsquo;s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn &amp; Suites by Radisson.
Position Summary 
 
The role of the Operator is to answer the guest phones in a timely manner to ensure 100% guest satisfaction and relay internal/extenral telephonic information. 
Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space and is the first hotel connected to the Mall of America.<div>
The position of the Telephone/PBX Operator requires an ability to provide superior guest service in a fast-paced, upscale environment.
Hourly Wage: $20.32
Benefits we provide:<ul><li>
Employee discounts on thousands of hotels</li><li>
Enjoy a complimentary meal in the associate cafeteria during your shift</li><li>
Free Parking</li><li>
Paid Sick Time (MN Earned Sick and Safe Time)</li></ul>
Hourly (Part Time):
1st of the month following 30 days of service:<ul><li>
Employee Assistance Program</li><li>
401(k) Retirement Plan</li></ul>
90 Days:<ul><li>
Paid Vacation Time</li><li>
8 Paid Holidays</li><li>
Paid Bereavement</li></ul>
1 Year:<ul><li>
Paid Floating Holidays</li></ul>
Key Responsibilities</div>
Provides guests with genuine hospitality through hotel service standards:<ul><li>
Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to the hotel&rsquo;s standard operating procedures.</li><li>
Provides clear and concise communication while assisting guests with their questions or needs.</li><li>
Anticipates guests needs while providing recommendations of the hotel and local attractions.</li><li>
Assists guests with changes in their room or restaurant reservation.</li><li>
Makes reservations for shuttle and ground transportation.</li><li>
Delivers guest welcome calls upon check-in.</li><li>
Responsible for radio communications between at departments of the hotel.</li><li>
Communicates with housekeeping regarding room availability and guest requests.</li><li>
Takes Room Service food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.</li><li>
Maintains an up to date knowledge of the Room Service menu and ingredients to assist with food allergy questions/concerns.</li><li>
Input and accesses data in Opera, Open Table, Micros, Runtriz and HotSOS.</li><li>
Assists with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance.</li><li>
Maintains discretion and confidentiality of all calls and guest room and fax numbers.</li></ul> 
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:<ul><li>
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.</li><li>
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.</li><li>
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.</li><li>
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.</li></ul> 
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.
Requirements/Skills
<div><div><ul><li>Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment</li><li>
Experience in Opera system preferred</li><li>
Strong verbal, written and interpersonal skills</li><li>
Works well independently or as part of a team</li><li>
Strong attention to detail</li><li>
Commitment to exceptional guest service</li><li>
Ability to maintain a positive and professional attitude when handling all situations</li><li>
Adhere to the policies and procedures of the hotel</li><li>
Ability to work a flexible schedule including holidays and weekends</li><li>
Working knowledge of computer and math skills.</li></ul></div></div> 
Physical Demands<ul><li>
Perform repetitive hand and arm movements;</li><li>
Ability to sit for long periods of time, 8 hours or more per day;</li><li>
Must be able to squat, bend, kneel and twist;</li><li>
Occasional lifting, pushing, or pulling of more than 10 pounds.</li></ul> 
Other Information 
 
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. 
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an &ldquo;at-will&rdquo; relationship and may be terminated by either party at any time, with or without notice. 
 
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. 
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Ability to model Choice&rsquo;s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant&rsquo;s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.</div>

Telephone/PBX Operator

<div>Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice&reg; has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice&reg; to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges&reg; loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice&rsquo;s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn &amp; Suites by Radisson.
Position Summary 
 
The role of the Bartender is to prepare beverages for our guests in a prompt and courteous manner while maintaining a high level of quality and consistency. 
Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
Performs other duties as required to provide the service brand behavior and genuine hospitality<ul><li>
Provides prompt, quality service to customers of banquet bar by preparing beverages and serving guests in accordance with RHG Managed Hotels standards</li><li>
Provides service to customers by suggesting a cocktail/wine or non-alcoholic beverages and up-selling to premium products as appropriate</li><li>
Maintains adequate levels of beverages and glassware at all times; displays beverages in an attractive fashion on cart</li><li>
Maintains cleanliness of banquet bar cart at all times</li><li>
Maintains knowledge of bar cart inventory and wine selection to respond properly to customer questions</li><li>
Demonstrates a thorough knowledge of beverage recipes and mixing procedures</li></ul><ul><li>
Adheres to legal and/or Managed Hotels policies and standards</li><li>
Understands and follows the laws and guidelines for beverage service</li><li>
Handles cash, checks and/or credit cards in accordance with Radisson policies</li><li>
Records accurate consumption at the end of each function and reports to supervisor</li></ul> 
Requirement/Skills<ul><li>
Must be able to obtain and hold a valid Bartender&rsquo;s License</li><li>
Must be 21 years of age, or older</li><li>
Thorough understanding of safe and perceptive service</li><li>
Excellent customer service and verbal communication skills</li><li>
Ability to do basic math and handle cash</li><li>
Ability to work with Point of Sale systems</li><li>
Highly organized &ndash; demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time</li></ul> 
Physical Demands<ul><li>
Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally</li><li>
Ability to maneuver up to 150 pounds, occasionally, for short periods of time</li><li>
Able to set up and take down tables, chairs, stages and other banquet meeting fixtures</li><li>
Ability to push and pull carts weighing up to 200 lbs, occasionally</li><li>
Ability to stand for extended periods of time, constantly</li></ul> 
Other Information 
 
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times this position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an &ldquo;at-will&rdquo; relationship and may be terminated by either party at any time, with or without notice. 
 
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. 
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Ability to model Choice&rsquo;s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant&rsquo;s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.</div>

Bartender

Job Summary We are seeking a dedicated and detail-oriented Housekeeper to join our team. The ideal candidate will have a passion for hospitality and a commitment to maintaining cleanliness and order in our facilities. This role is essential in providing a welcoming environment for guests and ensuring that all areas are kept to the highest standards of cleanliness.Responsibilities<ul><li>Perform thorough cleaning of guest rooms, hallways, and common areas, ensuring all surfaces are sanitized and well-maintained.</li><li>Execute floor care tasks including sweeping, mopping, vacuuming, and polishing as needed.</li><li>Restock supplies such as toiletries, towels, and cleaning materials in guest rooms and public areas.</li><li>Report any maintenance issues or safety hazards to management promptly.</li><li>Follow established procedures for cleaning and sanitization to ensure compliance with health regulations.</li><li>Assist with special projects or additional duties as assigned by housekeeping management.</li></ul>Requirements<ul><li>Previous experience in housekeeping or custodial roles is preferred; experience in hospitality or hotel environments is a plus.</li><li>Strong attention to detail with the ability to clean efficiently and effectively.</li><li>Knowledge of industrial cleaning techniques and equipment is advantageous.</li><li>Excellent time management skills with the ability to prioritize tasks effectively.</li><li>Ability to work independently as well as part of a team in a fast-paced environment.</li><li>Good physical stamina; ability to stand for long periods and lift moderate weights.</li><li>A positive attitude and commitment to delivering exceptional service.</li></ul>Join us in creating a clean and inviting atmosphere that enhances the guest experience!Pay: $16.00 - $17.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Ability to Commute:<ul><li>Mount Laurel, NJ 08054 (Required)</li></ul>Ability to Relocate:<ul><li>Mount Laurel, NJ 08054: Relocate before starting work (Required)</li></ul>Work Location: In person

Housekeeper

<div>Position Summary 
 
The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction. 
Receives and processes incoming guests<ul><li>
Ensure a delightful, seamless arrival and departure for our guests.</li><li>
Greets guest and processes hotel registration and other transactions</li><li>
Keeps current on hotel accommodations, services and local attractions</li><li>
Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction</li><li>
Records resolutions to guest complaints on the &ldquo;Make it Right&rdquo; log</li><li>
Works with other departments as appropriate to arrange for services requested by the guest</li><li>
Stays current with developments in the hotel by reviewing and updating the communication log</li><li>
Prepares end of shift summaries and communications for management and other shifts</li><li>
Encourages day to day up selling of guest accommodations and promotes hotel amenities, food &amp; beverage outlets, hotel services and loyalty program</li><li>
Makes reservations in accordance with hotel&rsquo;s yield management practices</li><li>
Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards</li><li>
May be responsible for answering and fielding all calls to the hotel, both internal and external</li><li>
Identifies and records special billing instructions and notifies Accounting</li><li>
Obtains appropriate approvals and signatures for guest transactions</li><li>
Follows hotel policy on cash banks</li><li>
Maintains confidentiality of guest information</li></ul> 
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations<ul><li>
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service</li><li>
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems</li><li>
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis</li><li>
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction</li><li>
Performs other duties required to provide the service brand behavior and genuine hospitality</li></ul> 
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest 
Requirement/Skills<ul><li>
Strong customer service experience required</li><li>
Previous hotel experience preferred</li><li>
Ability to maintain a positive and professional attitude when handling all situations</li><li>
Solid computer skills</li><li>
Ability to push/pull up to 30lbs</li><li>
Ability to work flexible schedule, including morning, afternoons, nights and weekends</li><li>
Excellent communication skills</li><li>
Must possess a strong team spirit</li><li>
Opera experience preferred</li></ul> 
Physical Demands<ul><li>
Ability to stand, stoop or bend for entire shift</li><li>
Ability to lift up to 20 pounds</li></ul> 
Other Information 
 
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times 
his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an &ldquo;at-will&rdquo; relationship and may be terminated by either party at any time, with or without notice. 
 
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. 
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:<ul><li>
Competitive compensation and benefits, including medical, dental, and vision coverage</li><li>
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance</li><li>
Financial benefits for retirement and health savings</li><li>
Employee recognition programs</li><li>
Discounts at Choice hotels worldwide</li></ul>
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We&rsquo;re the hotel company for those who choose to bet on themselves &mdash; the striver, the dreamer, the entrepreneur &mdash; because that&rsquo;s who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today &mdash; for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward &mdash; giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD &mdash; Located at Pike &amp; Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ &mdash; Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN &mdash; Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote &mdash; Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice&rsquo;s Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice&rsquo;s Leadership Principles
Act with Intention | Lead with Authenticity | Grow &amp; Deliver</div>

Front Office Representative

Join Choice Hotels and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Choice Hotels

About Company

Telephone/PBX Operator

Bartender

Housekeeper

Front Office Representative