Qureos Mentor

Chungath Sprise Hyundai

A Customer Care Manager's job is to lead and oversee customer support teams, ensuring high customer satisfaction and managing the overall customer experience. They develop and implement strategies to improve service quality, resolve customer issues, and enhance the overall customer experience. Key responsibilities include managing team performance, conducting market research, and collaborating with other departmentJob Types: Full-time, PermanentPay: From &#8377;22,500.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Customer Care Manager Sales

Responsibilities:<ul><li>Customer Engagement:</li><li>Greeting and assisting customers visiting the showroom.</li><li>Conducting needs analysis to understand customer requirements and preferences.</li><li>Presenting vehicle features, benefits, and specifications.</li><li>Addressing customer questions and concerns.</li><li>Arranging test drives and providing vehicle demonstrations.</li><li>Sales Process:</li><li>Guiding customers through the sales process, from initial contact to closing the deal.</li><li>Negotiating prices and terms of sale.</li><li>Preparing sales contracts and paperwork.</li><li>Following up on leads and converting prospects into sales.</li><li>Maximizing sales opportunities by promoting value-added services and accessories.</li><li>Relationship Management:</li><li>Building and maintaining strong customer relationships.</li><li>Providing excellent customer service to ensure satisfaction.</li><li>Following up with customers after the sale to ensure a positive ownership experience.</li><li>Product Knowledge:</li><li>Maintaining in-depth knowledge of vehicle models, features, and specifications.</li><li>Staying updated on industry trends and competitor offerings.</li><li>Administrative Tasks:</li><li>Completing sales reports and paperwork accurately and efficiently.</li><li>Managing customer databases and records.</li><li>Assisting with showroom displays and inventory management.</li><li>Teamwork and Collaboration:</li><li>Working collaboratively with other sales team members and dealership staff.</li><li>Liaising with the service department to ensure a seamless customer experience.</li></ul>Skills and Qualifications:<ul><li>Communication Skills:Excellent verbal and written communication skills are crucial for interacting with customers and colleagues.</li><li>Interpersonal Skills:Strong interpersonal skills are needed to build rapport with customers and create a positive sales environment.</li><li>Sales Skills:Proven sales experience, including the ability to negotiate, close deals, and handle objections, is highly valued.</li><li>Product Knowledge:A thorough understanding of vehicles, their features, and benefits is essential.</li><li>Customer Service Skills:A commitment to providing excellent customer service is vital.</li><li>Organizational Skills:The ability to manage multiple tasks, prioritize work, and maintain accurate records is important.</li><li>Computer Skills:Proficiency in using sales software, CRM systems, and other relevant computer applications is necessary.</li><li>Driving License:A valid driving license is typically required for test drives and demonstrating vehicles.</li></ul>Key Performance Indicators (KPIs):<ul><li>Sales Targets: Achieving monthly and quarterly sales targets.</li><li>Sales Volume: Tracking the number of vehicles sold.</li><li>Customer Satisfaction: Measuring customer satisfaction through feedback surveys and reviews.</li><li>Closing Rate: Monitoring the percentage of leads converted into sales.</li><li>Sales Revenue: Tracking the total revenue generated from vehicle sales.</li></ul>Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Sr.Sales Excutive & Team Leader

Join Chungath Sprise Hyundai and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Chungath Sprise Hyundai

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Customer Care Manager Sales

Sr.Sales Excutive & Team Leader