Abrar Admin

Cincinnati's Fidelity Hotel

<div>The Sales Coordinator will be responsible for working in conjunction with the sales team in administrative coordination for all groups and events booked by the sales team. This Sales Coordinator will achieve customer satisfaction by performing administrative duties relating to group blocks and events.

What you'll do:
<ul>
<li>Coordinate all groups and events booked by the sales teams, not limited to, rooming lists, cut-off dates, group and event resumes, billing, and final audits</li>
<li>Prepare group and event resumes, BEO packets, billing, and other documents in an accurate and timely manner</li>
<li>Assist with reservations, billing, and special requests for group blocks and events</li>
<li>Maintain detailed and meticulously organized account files, system profiles, and accurate systems data</li>
<li>Screen and qualify all telephone leads and sources to the correct Sales Manager</li>
<li>Participate in the Hotel&rsquo;s weekly Resume and BEO meetings to review group business and upcoming events with the operations team</li>
<li>Assist in the development and implementation of special projects as assigned</li>
<li>Ensure open lines of communication with staff, all departments, and upper management at all times via email, online applications, meetings, etc., to ensure all needs are met</li>
</ul>
Who you are:
<ul>
<li>You believe in hospitality, deeply and passionately.</li>
<li>You know how important relationships are, and you find joy in growing and maintaining new ones.</li>
<li>You use your time wisely and are an expert in prioritizing and multitasking.</li>
<li>You're creative, take initiative, and are willing to find solutions.</li>
<li>You have strong computer skills and the ability to pick up on software programs quickly.</li>
<li>You're thorough, have excellent communication, and pay close attention to detail.</li>
<li>You have a strong work ethic and can work both autonomously and with a team.</li>
<li>You have previous group and event coordinating experience</li>
<li>You have either a bachelor&rsquo;s degree from an accredited four-year college or university, or an equivalent combination of education and experience. A degree in hospitality, tourism or hotel management is preferred.</li>
</ul>
BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:
<ul>
<li>Up to 3 weeks paid time off annually</li>
<li>50% off discount at most New Waterloo restaurants</li>
<li>Health, vision + dental benefits</li>
<li>401K matching</li>
<li>Paid holidays</li>
<li>Volunteer pay</li>
<li>Tuition reimbursement</li>
<li>Referral bonuses</li>
<li>Discounts at our shops, hotels + local partnerships</li></ul> 


ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provide the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. Our brands include South Congress Hotel, Revival Hotel, El Capitan Hotel, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch &amp; Putt, Albert Hotel, Fidelity Hotel and Trick Hat Workway. 


New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Sales Coordinator

<div>Cincinnati's Fidelity Hotel is hiring for a BEVERAGE MANAGER

Albert Hotel is located in Downtown Cincinnati and the property has 165 guest rooms, that include a variety of room types. Each room has tailored amenities, custom-designed furniture, and little extras to make guests feel at home. The property has two restaurants, a private dining room, in-room dining and 8,000 square feet of banquet space.

What you'll do:
<ul>
<li>Assist with overseeing the smooth execution of services</li>
<li>Develop staff training programs to ensure knowledgeable service throughout the property</li>
<li>Assist in the development of departmental objectives, policies, procedures, and strategies</li>
<li>Train and supervise Food &amp; Beverage employees; provide feedback based on observation</li>
<li>Demonstrate a working understanding of labor cost control through effective scheduling and proactive management</li>
<li>Analyze operational problems, such as theft and wastage, and assist the F&amp;B Managers in establishing procedures to alleviate these problems</li>
<li>Hold staff accountable throughout their shifts for job performance through consistent supervision and follow-ups as needed</li>
<li>Ensure immediate response is given to guest comments and concerns and apply corrective measures when necessary</li>
<li>Ensure all employees adhere to dress code policies for their scheduled shifts</li>
<li>Assist in establishing cost improvement objectives and implementing action plans</li>
<li>Follow inventory standards and procedures and consistently conduct an accurate inventory</li>
<li>Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results</li>
<li>Ensure that all staff is delivering the level of service in accordance with New Waterloo Standard Operating Procedures</li>
<li>Create opportunities for ongoing education and development of team members</li>
<li>Promote and encourage guest name recognition at all times with both internal and external guests</li>
<li>Maintain a high level of cleanliness and awareness of safety in the work area</li>
<li>Ensure that all equipment is maintained in good, safe working condition; arrange for equipment purchases and repairs as needed</li>
<li>Ensure open lines of communication with staff, all departments, and upper management at all times via email, online applications, meetings, etc., to ensure the outlet needs are met.</li>
</ul>
Who you are:
<ul>
<li>2+ years of related experience in the hospitality industry preferred.</li>
<li>You can read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li>
<li>You have strong written and verbal communication skills and the ability to write routine reports and correspondence.</li>
<li>You can speak effectively before guests and groups of co-workers.</li>
<li>You can navigate and operate computer and Point of Sale (POS) systems.</li>
<li>You can apply concepts of math including addition, subtraction, multiplication, and division.</li>
<li>You are a leader. You&rsquo;re dedicated to developing your team and creating a holistic sense of mission.</li>
<li>You believe that good hospitality is an experience, not just a transaction.</li>
<li>You believe in learning and personal growth; you show up as a contributor, not a spectator.</li>
<li>You have a solutions-oriented mindset and the confidence to make fast-paced decisions.</li>
<li>You&rsquo;re excellent with time management and can function effectively in a dynamic environment.</li>
<li>You have a strong work ethic and the ability to work both autonomously and with a team.</li>
</ul>
BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:
<ul>
<li>Up to 3 weeks paid time off annually</li>
<li>50% off discount at most New Waterloo restaurants</li>
<li>Health, vision + dental benefits</li>
<li>401K matching</li>
<li>Paid holidays</li>
<li>Volunteer pay</li>
<li>Tuition reimbursement</li>
<li>Referral bonuses</li>
<li>Discounts at our shops, hotels + local partnerships</li>
</ul>
ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.</div>

Beverage Manager

<div>What you'll do:
<ul>
<li>Manage events and group room blocks booked by the sales department, not limited to BEO detailing, group resumes, group rooms, billing, final audits, and follow-up</li>
<li>Prepare group and event resumes, BEO packets, billing, and other documents in an accurate and timely manner</li>
<li>Assist with reservations, billing, and special requests for room blocks and events</li>
<li>Assist with site visits, pre-event, and on-site communication with clients</li>
<li>Act as a guest liaison during group programming ensuring overall guest satisfaction and daily needs are met</li>
<li>Assist with last-minute requests (guest count changes, updating BEO and reservation systems, communicating with teams to keep them updated, etc.)</li>
<li>Maintain detailed and meticulously organized account files, system profiles, and accurate system data</li>
<li>Participate in the hotel&rsquo;s weekly resume and BEO meetings to review group business and upcoming events with the operations team</li>
<li>Assist in the development and implementation of special projects as assigned</li>
</ul>
Who you are:
<ul>
<li>You can write routine reports and correspondence and prepare accurate proposals.</li>
<li>You can navigate and operate computer systems and software applications.</li>
<li>You are proficient in Mac and Google Applications including Google Docs, Google Sheets, and Google Calendar.</li>
<li>You can maintain professional relationships and speak effectively before guests and groups of co-workers.</li>
<li>You have effective time management and organizational skills; able to prioritize and organize work assignments and follow through as necessary to receive expected results.</li>
<li>You have a strong attention to detail and the ability to function under substantial time pressure.</li>
<li>You have a solutions-oriented mindset and the confidence to make fast-paced decisions.</li>
<li>You have a strong work ethic and the ability to work both autonomously and in an intimate team setting.</li>
</ul>
BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:
<ul>
<li>Up to 20% annual bonus potential for all salaried associates</li>
<li>Up to 3 weeks paid time off annually</li>
<li>Research/culinary travel opportunities for senior staff</li>
<li>50% off discount at most New Waterloo restaurants</li>
<li>Health, vision + dental benefits</li>
<li>401K matching</li>
<li>Paid holidays</li>
<li>Volunteer pay</li>
<li>Tuition reimbursement</li>
<li>Referral bonuses</li>
<li>Discounts at our shops, hotels + local partnerships</li>
</ul>
ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.</div>

Banquets and Catering Manager

Join Cincinnati's Fidelity Hotel and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cincinnati's Fidelity Hotel

About Company

Sales Coordinator

Beverage Manager

Banquets and Catering Manager