Qureos Mentor

Circle5

At Circle5, we provide end-to-end medical billing and administrative support to healthcare providers across the U.S., spanning multiple specialties &mdash; including psychiatry, internal medicine, cardiology and family practice. Our goal is to help practices streamline operations, improve revenue cycles, and deliver a seamless experience to both providers and their patients.Position Overview: We&rsquo;re looking for a Patient Experience Representative (PER) to join our growing team. As a PER, you&rsquo;ll serve as the direct point of contact for patients on behalf of our partner providers, ensuring every interaction is handled with empathy, accuracy and professionalism. You&rsquo;ll play a key role in maintaining trust, resolving patient inquiries and supporting efficient billing and communication workflows.Key Responsibilities<ul><li>Act as the first point of contact for patients &mdash; handling inbound/outbound calls, emails and portal messages.</li><li>Assist with appointment coordination, billing inquiries, payment questions and insurance verification.</li><li>Maintain accurate patient records within EHR/EMR systems (e.g., eClinicalWorks, Tebra, Athena, etc.).</li><li>Collaborate with internal billing teams to address patient concerns promptly and accurately.</li><li>Ensure a positive patient experience through effective communication and issue resolution.</li><li>Identify and escalate complex concerns to the appropriate team or provider as needed.</li><li>Support compliance with HIPAA and all applicable healthcare privacy regulations.</li></ul>Qualifications<ul><li>Prior experience in medical billing or patient services preferred.</li><li>Excellent communication and customer service skills.</li><li>Strong attention to detail and ability to multitask in a fast-paced environment.</li><li>Familiarity with EHR/EMR systems and patient portals.</li><li>Empathetic, patient-focused and solution-oriented approach.</li><li>High school diploma or equivalent required; associate&rsquo;s or bachelor&rsquo;s degree preferred.</li></ul>Why Join Circle5<ul><li>Work with a supportive and experienced medical billing team.</li><li>Exposure to multiple specialties and healthcare systems.</li><li>Opportunities for professional growth and long-term career advancement.</li><li>Make a real impact in improving patient satisfaction and provider operations.</li><li>Competitive salary and performance-based incentives.</li><li>Annual/Sick/Casual Leaves</li><li>Access to training and certification materials.</li><li>Paid Holiday on U.S. Federal Holidays</li><li>Monthly &ldquo;Employee of the Month&rdquo; recognition certificate and reward.</li><li>Token gifts, digital certificates/additional day-off upon work anniversary.</li><li>Flexible Scheduling: (if approved by management)</li></ul>Job Type: Full-timeProjected Total Compensation: Rs50,000.00 - Rs75,000.00 per monthWork Location: In personExpected Start Date: 11/11/2025

Patient Experience Representative (PER)

Join Circle5 and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Circle5

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Patient Experience Representative (PER)