Qureos Mentor

Circle5

We're looking for a Customer Service Specialist who has strong communication skills and a background in healthcare or customer service. In this role, you&rsquo;ll be the first point of contact for patients, answering billing inquiries, resolving concerns with empathy, and helping ensure a smooth experience.If you&rsquo;re patient, organized, and passionate about helping others, we want to hear from you!Responsibilities:<ul><li>Answer inbound calls and respond to emails from patients about billing</li><li>Handle questions with empathy, clarity, and professionalism</li><li>Explain patient statements, balances, and insurance coverage</li><li>Set up payment plans or escalate issues to billing team as needed</li><li>Update patient records and document interactions in Athena or other PM systems</li><li>Maintain a friendly, respectful tone, even with frustrated callers</li><li>Collaborate with billing/account managers to resolve patient issues efficiently</li></ul>Requirements:<ul><li>Minimum 1 year of experience in a patient-facing or customer service role (medical billing preferred)</li><li>Strong communication skills in English (spoken and written)</li><li>Excellent listening, empathy, and problem-solving skills</li><li>Familiarity with AthenaHealth or similar billing/PM software is a big plus</li><li>Comfortable working U.S. time zone hours (Night Shift Only)</li><li>Remote work is NOT available; this is an in-office role.</li></ul>What We Offer:<ul><li>Competitive salary based on experience</li><li>Work-life balance focus and flexible culture</li><li>Ongoing training &amp; mentorship</li><li>Growth opportunities within the company</li><li>Performance bonuses and Team Recognition</li><li>Experience letter after 12 months of service</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Specialist

Join Circle5 and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Circle5

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Customer Service Specialist