Qureos Mentor

Circles

<div>
 
 
 About Us
 
 
 
 Founded in 2014,&nbsp;Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today,&nbsp;Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business,&nbsp;Circles operates three other distinct businesses:
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 
 About&nbsp; Jetpac]:&nbsp;
 
 
 
 Jetpac, from Circles, is the coolest tech startup you will find, dedicated to making Travel super convenient and 100% hassle free. We're a bunch of rebels, renegades, and sometimes misfits, working together to change the Travel Universe. We grew 10x last year, with customers in &gt;150 countries and availability in 10 different languages and currencies. At Jetpac, we take ownership and we lead! We are ambitious and resourceful Jetpac cadets, who would stop at nothing to get to the desired end outcome! If you think you've got the guts, the smarts, and the hustle to join us, then keep reading!&nbsp;
 
 
 
 Job Overview
 
 
 
 We&rsquo;re hiring a
 
 Motion &amp; Creative Designer
 
 focused exclusively on
 
 high-performing digital ad creatives
 
 . You&rsquo;ll conceptualize, design, and animate video and static assets for platforms like Meta, YouTube, and beyond. This isn&rsquo;t just about looking good&mdash;it&rsquo;s about creating visual content that
 
 sells
 
 .
 
 
 You&rsquo;ll work alongside performance marketers, copywriters, and UGC creators to build a high-volume, high-impact creative engine. If you thrive at the intersection of design, motion, and performance&mdash;you&rsquo;ll love this role.
 
 
 
 Key Responsibilities
 
 
 
 Performance Creative Production
 
 <ul>
 <li>
 Design and animate engaging, high-converting ads for Meta, YouTube, and display
 </li>
 <li>
 Translate briefs and concepts into performance-first creatives that drive CAC down and ROAS up
 
 Turn UGC/raw content into polished ad units optimized for multiple formats and placements
 </li>
 <li>
 Build multiple iterations of creatives to support A/B testing at scale
 
 
 </li>
 </ul>
 
 Creative Strategy &amp; Experimentation
 
 <ul>
 <li>
 Work closely with the growth team to interpret campaign data and optimize creatives accordingly
 </li>
 <li>
 Develop rapid prototypes to test hooks, formats, layouts, CTAs, and design systems
 </li>
 <li>
 Stay up-to-date on visual trends and platform-specific design best practices for Meta and Youtube
 </li>
 <li>
 Maintain a pulse on competitor ad trends and the creator economy
 
 
 </li>
 </ul>
 
 Collaboration &amp; Workflow
 
 <ul>
 <li>
 Collaborate with performance marketers, copywriters, and external creators/editors
 </li>
 <li>
 Work within tight feedback loops to iterate fast and meet creative velocity targets
 </li>
 <li>
 Maintain a well-organized file structure and asset library for ongoing campaigns
 </li>
 <li>
 Contribute to building a global performance design system with reusable elements
 
 
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 2&ndash;5 years of experience in graphic and motion design, ideally in a performance-driven environment
 </li>
 <li>
 Strong portfolio of ads or growth creatives for DTC, tech, or mobile products
 </li>
 <li>
 Advanced proficiency in
 
 Photoshop
 
 ,
 
 Illustrator, Figma, AI Tools and beyond
 
 </li>
 <li>
 Familiarity with Meta ad formats, and the principles behind high-converting motion graphics
 </li>
 <li>
 Excellent visual storytelling and editing instincts, especially in short-form formats
 </li>
 <li>
 Ability to handle fast-paced timelines and high creative volume
 </li>
 <li>
 Experience working with cross-functional growth or marketing teams
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 <ul>
 <li>
 Prior work with UGC-based ad production
 </li>
 <li>
 Experience in travel tech, telecom, DTC, or app-based businesses
 </li>
 <li>
 Understanding of performance metrics like CTR, CVR, ROAS, and how they connect to creative outcomes
 </li>
 <li>
 Familiarity with tools like Canva for scalable asset generation
 
 
 </li>
 </ul>
 
 Desired Skills
 
 <ul>
 <li>
 Strong grasp of visual hierarchy, pacing, and storytelling in performance marketing
 </li>
 <li>
 Ability to convert briefs into multiple creative variants with rapid turnaround
 </li>
 <li>
 Self-starter mindset with a passion for testing, learning, and iterating
 </li>
 </ul>
 
 
 What We Offer:
 
 
 <ol>
 <li>
 Competitive salary and excellent performance-based incentives.
 </li>
 <li>
 Comprehensive benefits package, including health, dental, and vision coverage.
 </li>
 <li>
 Flexible work arrangements with remote or hybrid options.
 </li>
 <li>
 Opportunity to work with a dynamic and innovative global team.
 </li>
 <li>
 Career growth and professional development opportunities
 </li>
 </ol>
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 
 
 Data Protection and Privacy Statement&nbsp;
 
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
 
 &nbsp;
 
</div>

Motion & Creative Designer / Jetpac/ Gurgaon

<div>
 
 
 About Us:
 
 
 
 &nbsp;
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 
 About the role:
 
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 We are seeking a strategic, data-driven Proposition &amp; Pricing Manager to join our digital telco brand during its critical pre-launch phase. This high-visibility, B2C role will be central to defining compelling value propositions and developing pricing strategies that establish strong competitive differentiation and drive commercial success in the market.
 
 
 Reporting to the Head of Commercial, the successful candidate will leverage extensive telecom and digital product expertise, possess a deep understanding of customer lifecycles, and excel in translating market insights and customer behaviors into innovative, commercially robust propositions that maximize growth and retention.
 
 
 &nbsp;
 
 
 
 What you&rsquo;ll be responsible for:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Partner closely with the Product Lead to define, implement, and monitor critical success metrics, ensuring accurate data infrastructure and measurement frameworks are in place ahead of launch
 </li>
 <li>
 Support the Head of Commercial in designing and implementing strategies focused on customer acquisition, engagement, usage enhancement, and retention with a customer-centric approach
 </li>
 <li>
 Regularly keep abreast of competitor actions and market developments (including pricing adjustments, new products / services / features), conducting comprehensive market and competitor analysis to identify baseline market requirements and opportunities for strategic differentiation
 </li>
 <li>
 Continuously track and analyze commercial performance metrics, such as ARPU, churn, engagement, and ROI, and deliver insightful reports and actionable recommendations to senior leadership
 </li>
 <li>
 Communicate complex insights and recommendations clearly and effectively to cross-functional teams to drive informed decision-making
 </li>
 <li>
 Influence and contribute to ongoing refinement of product features, user experiences, and customer engagement strategies aligned with evolving market dynamics and business goals
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we&rsquo;re looking for:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 10+ years&rsquo; experience in product management, pricing strategy, analytics, or commercial intelligence, ideally within telecom, digital consumer products, or subscription-based services
 </li>
 <li>
 Strong command of telecom and digital engagement KPIs, including ARPU, MRR, MAU, DAU, churn, NPS, and CSAT
 </li>
 <li>
 Advanced analytical skills with expert-level proficiency in Excel (Pivot Tables, VLOOKUP, advanced formulas) and SQL querying for data extraction and analysis
 </li>
 <li>
 Proven track record translating complex data into clear, actionable insights that enhance product-market fit and commercial performance
 </li>
 <li>
 Hands-on experience in B2C digital product environments, with deep understanding of customer lifecycles and pricing levers; digital telco experience is highly preferred
 </li>
 <li>
 Excellent communication, storytelling, and stakeholder management skills, with a demonstrated ability to influence diverse teams and senior leaders
 </li>
 <li>
 Experience working in or knowledge of the MENA region market dynamics and customer behavior is strongly preferred
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 
 
 Data Protection and Privacy Statement&nbsp;
 
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 &nbsp;
 
</div>

Proposition & Pricing Manager

<div>
 
 
 About Us:
 
 
 
 &nbsp;
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 
 About the role:
 
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 We are seeking a highly analytical and insight-led Product Manager to support the end-to-end delivery, performance tracking, and continuous improvement of our digital products and services for our new digital brand in MENA. This role will work closely with the Head of Product to translate business goals and customer needs into actionable product strategies and roadmaps and data-driven enhancements or feature improvements.
 
 
 The ideal candidate brings strong product fundamentals, a sharp understanding of user behavior, and an ability to connect metrics with meaningful customer and business outcomes. Experience in digital-first consumer industries is key.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What you&rsquo;ll be responsible for:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 
 Support product strategy development &amp; execution:
 
 
 Collaborate with the Head of Product to shape and execute the product roadmap, ensuring alignment with commercial goals, customer experience targets, and regional priorities
 </li>
 <li>
 
 
 Define &amp; monitor success metrics:
 
 
 Work with cross-functional teams to define KPIs and success metrics for product features; ensure robust instrumentation and data pipelines are in place before launch
 </li>
 <li>
 
 
 Own product performance tracking:
 
 
 Track performance of digital products launched and features across the funnel (e.g., acquisition, engagement, retention), synthesize learnings, and provide actionable recommendations for iteration
 </li>
 <li>
 
 
 Conduct market &amp; customer research:
 
 
 Lead benchmarking, customer feedback loops, and market analyses to inform prioritization, identify unmet needs, and uncover opportunities for innovation, especially in the field of AI
 </li>
 <li>
 
 
 Drive feature enhancement &amp; CX optimization:
 
 
 Recommend enhancements across digital journeys, self-care tools, and core features&mdash;anchored in business value, customer feedback, and usage insights
 </li>
 <li>
 
 
 Enable data-led decision-making:
 
 
 Leverage tools like SQL, Excel, and dashboards to analyze behavioral and performance data; clearly communicate insights to influence product and commercial decisions
 </li>
 <li>
 
 
 Support cross-functional delivery:
 
 
 Partner with design, engineering, marketing, and commercial teams to ensure timely delivery of features with strong go-to-market readiness and customer value alignment
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we&rsquo;re looking for:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 6-8 years of experience in product management, growth analytics, or AI/ML product roles within digital-first, consumer-facing (B2C) businesses, e.g., telco, fintech, e-commerce.
 </li>
 <li>
 Deep familiarity with product and / or consumer telco metrics, e.g., ARPU, churn, MAU/DAU, feature adoption
 </li>
 <li>
 Proficiency in SQL and Excel; bonus points for Python / R experience, or familiarity with analytics platforms
 </li>
 <li>
 Demonstrated ability to translate complex data into clear product recommendations and business cases for prioritization
 </li>
 <li>
 Strong communication and stakeholder management skills, with proven ability to influence across data, engineering, and commercial teams
 </li>
 <li>
 Experience in agile, test-and-learn environments; comfort with ambiguity and rapid iteration
 </li>
 <li>
 Prior exposure to the MENA region and/or subscription-based, telecom, or digital services is highly desirable
 </li>
 <li>
 Hands-on experience integrating machine learning or AI-powered features into products, such as personalization engines, predictive analytics, or conversational interfaces, strongly preferred
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 
 
 Data Protection and Privacy Statement&nbsp;
 
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
 
 &nbsp;
 
 
 &nbsp;
 
</div>

Product Manager (Dubai)

<div>
 
 
 About Us
 
 
 
 Founded in 2014,&nbsp;Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 About the Role
 
 
 
 &nbsp;
 
 
 We are seeking a results-driven, customer-obsessed leader to build and scale the Customer Service &amp; Operations function for a newly launching digital telco brand in the MENA region. This is a foundational leadership role responsible for delivering exceptional customer experiences, driving operational rigor, and embedding customer-centricity into every part of the business.
 
 
 The ideal candidate brings deep experience in CX strategy, digital operations, and service design, with a proven track record of leading high-performing teams in fast-paced digital consumer or B2C telco environments.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What you will be doing
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 
 Lead end-to-end Customer Operations:
 
 
 Oversee the full customer lifecycle, from onboarding to issue resolution, ensuring every customer touchpoint is optimized for speed, simplicity, and satisfaction.
 </li>
 <li>
 
 
 Design and scale service models:
 
 
 Design scalable, digital-first service operations leveraging chatbots, AI-assisted support tools, self-service journeys, and CRM platforms to reduce customer friction and increase resolution rates.
 </li>
 <li>
 
 
 Deliver on key customer metrics:
 
 
 Drive measurable improvements in CSAT, NPS, TAT, first-contact resolution and other customer metrics, ensuring alignment with business KPIs / OKRs
 </li>
 <li>
 
 
 Operational transformation:
 
 
 Collaborate with the Circles Digital Advisory &amp; Support Services (&ldquo;DASS&rdquo;) Customer Services &amp; Operations teams to design and implement policies, processes and controls that improve service delivery, while management vendor performance, SLAs and compliance standards; as well as delivering on key CX transformation initiatives
 </li>
 <li>
 
 
 Cross-functional collaboration:
 
 
 Collaborate closely with the country operations team to ensure seamless execution of service initiatives and customer-impacting programs
 </li>
 <li>
 
 
 Build and lead a high-performing team:
 
 
 Recruit, mentor, and empower a lean, agile operations team that thrives on data, accountability and efficiency-first thinking
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What we are looking for
 
 
 
 &nbsp;
 
 <ul>
 <li>
 15+ years of leadership experience in customer service, CX, and operations within consumer-facing (B2C) industries, such as telecom, fintech, e-commerce, or digital tech
 </li>
 <li>
 Proven success leading large, distributed teams (25+ FTEs and / or BPO agents) across operational and customer support functions
 </li>
 <li>
 Strong understanding of CX lifecycle management and success in improving customer satisfaction
 
 (NPS, CSAT, CES)
 
 through both strategy and execution
 </li>
 <li>
 Demonstrated ability to manage complex programs, large-scale transformation projects, and third-party service/vendor ecosystems
 </li>
 <li>
 Excellent stakeholder management and communication skills, with demonstrated ability to manage senior stakeholders
 </li>
 <li>
 Experience designing and managing AI-enabled service journeys, automation tools, and digital support platforms strongly preferred
 </li>
 <li>
 Ability to thrive in high-growth, fast-paced environments with a startup mindset strongly preferred
 </li>
 <li>
 Deep operational mindset with experience in LEAN / Six Sigma or other continuous improvement frameworks strongly preferred
 </li>
 <li>
 Prior experience in the MENA region and knowledge of local consumer dynamics and habits is strongly preferred
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
</div>

Head of Customer Service & Operations, Digital Brand (MENA)

<div>
 
 &nbsp;
 
 
 
 About Us
 
 
 
 &nbsp;
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 
 About This Role
 
 
 
 As the Sales Director, you will play a pivotal role in driving the growth and expansion of our SaaS platform - Circles X. This is not a typical sales role, it&rsquo;s an opportunity to be part of a groundbreaking team that is reimagining the telco industry.&nbsp;
 
 
 
 
 What you'll be doing:
 
 
 
 <ul>
 <li>
 Lead large and strategic telco accounts and be responsible to deliver on the sales KPIs e.g. new funnel creation, timely opportunity progression and closure of accounts.
 </li>
 <li>
 Steer sales strategic direction and plan, collaboratively developing and executing this with the cross functional teams, with the eye on growth and increasing market share.
 </li>
 <li>
 Build and enhance C-suite relationships with both existing and new clients/accounts &ndash; new account development will be critical to the success of this role and Circles X&rsquo;s growth plans.
 </li>
 <li>
 Establish a structured sales methodology and process, including opportunity validation, pursuit &amp; closure, and a strong sales operating cadence.
 </li>
 <li>
 Optimize sales tools and provide greater visibility and actionable data for targeted sales efforts.
 </li>
 <li>
 Become a thought leader in the Telco vertical SaaS space by establishing credibility and bringing an informed POV on best practices and trends.
 
 
 </li>
 </ul>
 
 
 What you'll need:&nbsp;
 
 
 <ul>
 <li>
 15+ years of sales experience in telco SaaS software business, with extensive exposure to telecom operators across multiple markets.
 </li>
 <li>
 Has strong existing network with C-suite executives in client organizations and track record in building C-suite relationships.
 </li>
 <li>
 Solution/consultative selling in the domain of&nbsp; BSS to Telco clients.
 </li>
 <li>
 Analytical mindset, strong problem solving, should be able to challenge the status quo with a quantitative point of view.
 </li>
 <li>
 Strong believer and doer of value based selling methodology, be comfortable working on business cases and explaining the same at C level to Telco clients.&nbsp;
 </li>
 <li>
 Track record of closing large and complex B2B deals (i.e. long sales cycle, multiple decision makers with large deal value) with a value of USD 7-10 mio ARR; delivered 2x growth in the initial few years of growth phase.
 </li>
 <li>
 Has delivered on growth through channel partnerships/ strategic alliances / advisors.
 </li>
 <li>
 Willingness to adapt and learn in a rapidly changing environment.
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 
 
 Data Protection and Privacy Statement&nbsp;
 
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
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 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
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 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
 
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Sales Director, Dubai