Qureos Mentor

Circles

<div>
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 
 Job Purpose &amp; Responsibilities
 
 
 
 Responsible for designing, creating &amp; executing campaigns &amp; digital journeys. Core responsibilities of CRM specialist include:
 
 
 <ul>
 <li>
 Collaborate with commercial teams to design and execute targeted campaigns aimed at customer retention, upsell, and cross-sell
 </li>
 <li>
 Develop and manage campaign calendars, focusing on optimizing the effectiveness of all channels and customer interactions
 </li>
 <li>
 Monitor CRM campaigns &amp; journeys to debug issues &amp; anomalies through timely investigations
 </li>
 <li>
 Analyze customer data to identify trends, patterns, and insights that help in taking informed business decisions
 </li>
 <li>
 Proactively answer business questions from management and other stakeholders
 </li>
 <li>
 Identify ways to increase revenue through identifying Up-sell/Cross-Sell opportunities
 </li>
 <li>
 Doing A/B testing &amp; performing campaign Pre/Post analysis
 </li>
 <li>
 Create deep dive trackers for all stages of customer lifecycle
 
 
 </li>
 </ul>
 
 Job Specific Skills
 
 
 
 <ul>
 <li>
 Knowledge of campaign management tools &amp; digital CRM
 </li>
 <li>
 Hands on experience in SQL, R/Python &amp; other programming languages is preferable
 </li>
 <li>
 Hands on experience in BI visualization tools like Looker, Tableau, Power BI &amp; Qlik is preferable
 </li>
 <li>
 Knowledge of ETL, Data warehousing, Cloud &amp; Big data technologies will be a plus
 </li>
 <li>
 Advanced Excel Skills
 
 
 </li>
 </ul>
 
 Job Generic Skills
 
 
 
 <ul>
 <li>
 Strong Statistical Concepts
 </li>
 <li>
 Good presentation skills
 </li>
 <li>
 Good task management skills
 </li>
 <li>
 Stakeholder management
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Minimum Bachelors in Business Administration/Computer Science or similar
 
 
 
 Work Experience (Years)
 
 
 
 1-3 Years of relevant experience (Telecom Industry experience is a plus)
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 
 Data Protection and Privacy Statement
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to
 
 Circles&rsquo; Candidate Data Protection and Privacy Policy.
 
 You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
</div>

CRM Specialist

<div>Job Title: Senior Financial Analyst (SaaS) 

Location: Bengaluru (India) 


About the Role 
 
We are looking for a detail-oriented and analytically strong Senior Financial Analyst to join our FP&amp;A team. You will be working with our Finance Business Partners supporting our fast growing SaaS business. You will (a) support FBPs to ensure financial discipline through variance analysis and executive-ready insights that drive decision-making, (b) conduct spend analysis on manpower cost (salaries, contractor etc) and non-manpower cost (software subscriptions, travel etc), (c) drive reporting excellence by delivering high-quality management reporting, and (d) be a key contributor in design and building robust FP&amp;A processes and systems. 
 
 
The Senior Financial Analyst will work closely with finance business partners (FBP) to evaluate financial performance, optimize cost structures, and contribute to long-term growth and profitability. This is a hands-on role with visibility across the CFO office (FP&amp;A, Finance Business Partners, Controllership, Corp Dev) and SaaS business, and is well-suited for someone who thrives in fast-paced, high-growth environments. 
 
Key Responsibilities
<ul>
<li>Management Reporting: Own and deliver high-quality monthly management reporting packs (MBR, Deal P&amp;L etc.), dashboards, and fact books that consolidate financial and operational data to provide clarity and insights</li>
<li>Variance Analysis: Deliver accurate and timely detailed monthly variance analysis with commentary on topline, margins, and operating performance. Collaborate with the FBPs to analyze trends, risks, and opportunities.</li>
<li>Budgeting and Forecasting Support: Support the FBPs to deliver annual budgets, quarterly forecasts, and long-range planning inputs while maintaining robust and dynamic financial models</li>
<li>Ad-hoc Analysis: Support FBP and leadership with bespoke analysis, strategic deep-dives, and scenario reviews to support leadership decision-making</li>
<li>Analytics Excellence: Elevate financial storytelling and insights, enabling faster and smarter decision-making.</li>
<li>Automation: Becoming a power user of FP&amp;A systems (Datarails) to streamline reporting workflows and partner with the Planning and Reporting team to improve automation and accuracy</li>
<li>Collaboration &amp; Development: Work closely with FP&amp;A colleagues, Controllership, and operations to ensure alignment on data definitions, structures, and reporting standards</li></ul> 


Job Requirements
<ul>
<li>Hold a Bachelor's degree in Finance, Accounting, Business, or related field.</li>
<li>Bring 4+ years of progressive FP&amp;A or corporate finance experience, preferably in Enterprise, SaaS, or IT Services industries.</li>
<li>Demonstrate strong skills in management reporting, variance analysis, and financial storytelling.</li>
<li>Exhibit excellent attention to detail, with the ability to distill complex data into clear, executive-level insights.</li>
<li>Possess expert financial modeling skills (Excel/Gsheets), strong dashboard and presentation design skills (PowerPoint/Google Slides/Power BI), and hands-on experience with FP&amp;A systems (e.g., Datarails, Anaplan, Hyperion, Workday) and ERP (Oracle or equivalent)</li>
<li>Hands-on, proactive, and thrive in fast-paced, scaling environments</li></ul> 


What We Offer
<ul>
<li>Exposure to senior leadership and high-impact projects across the group</li>
<li>A pivotal role in shaping high-impact financial insights and decision-making, as well as scaling FP&amp;A systems and reporting processes in a fast-paced, SaaS scale-up with global clientele and aim to IPO in the next couple of years.</li>
<li>Hands-on learning and growth under the mentorship of experienced FP&amp;A leaders.</li>
<li>A dynamic and entrepreneurial culture with opportunities to take on increasing responsibility and develop into broader FP&amp;A leadership roles over time</li></ul> 


Data Protection and Privacy Statement

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles' Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program. 


Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.</div>

Senior Financial Analyst (Consumer, Jetpac, Services)

<div>
 
 About Us
 
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 
 About Jetpac
 
 
 
 Jetpac, from Circles, is here to flip the Travel Universe upside down. We grew 10x last year, reaching customers in 150+ countries, in 10 languages and currencies. We&rsquo;re rebels and misfits who take ownership, lead with hustle and never settle. If you&rsquo;ve got the guts, the smarts and the creativity, read on.
 
 
 
 Job Overview
 
 
 
 We&rsquo;re looking for a Graphic Designer to support and grow Jetpac&rsquo;s visual identity across campaigns, product, and socials. You&rsquo;ll design bold, engaging creatives that bring Jetpac&rsquo;s story to life, from social posts and ads to campaign assets. This is a hands-on role where you&rsquo;ll collaborate closely with the creative and marketing teams while sharpening your craft in a fast- paced, global startup.
 
 
 
 Key Responsibilities
 
 
 
 
 Design Execution
 
 
 
 <ul>
 <li>
 Create social-first content (posts, reels, stories) and campaign assets.
 </li>
 <li>
 Support the design of visuals for product, ads, email and OOH.
 </li>
 <li>
 Experiment with new formats, styles, and design approaches.
 
 
 </li>
 </ul>
 
 Brand &amp; Identity
 
 
 
 <ul>
 <li>
 Apply Jetpac&rsquo;s design language consistently across all creatives.
 </li>
 <li>
 Maintain brand guidelines while contributing fresh ideas.
 
 
 </li>
 </ul>
 
 Collaboration
 
 
 
 <ul>
 <li>
 Work with marketing, product and social teams to deliver high-quality assets.
 </li>
 <li>
 Take feedback constructively and iterate quickly.
 </li>
 <li>
 Collaborate with senior designers and internal partners when needed.
 
 
 </li>
 </ul>
 
 Learning &amp; Growth
 
 
 
 <ul>
 <li>
 Stay curious about design, culture, and travel trends.
 </li>
 <li>
 Build skills in motion graphics, illustration, or other emerging design areas.
 </li>
 <li>
 Contribute ideas to brainstorms and campaign concepts.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2&ndash;4 years of design experience (startup, brand, or agency).
 </li>
 <li>
 Strong portfolio showcasing digital design and brand work.
 </li>
 <li>
 Proficiency in Adobe Creative Suite and Figma (motion tools like After Effects are a plus).
 </li>
 <li>
 Solid understanding of typography, layout, and color.
 </li>
 <li>
 Eager to grow in a high-growth, fast-paced startup environment.
 
 
 </li>
 </ul>
 
 Desired Skills
 
 
 
 <ul>
 <li>
 Visual Storytelling &ndash; Ability to craft engaging, impactful designs.
 </li>
 <li>
 Digital-First Thinking &ndash; Comfort designing for social and online platforms.
 </li>
 <li>
 Agility &ndash; Ability to quickly adapt across different formats and requirements.
 </li>
 <li>
 Collaboration &ndash; Openness to feedback and strong teamwork.
 </li>
 <li>
 Trend Awareness &ndash; Keen eye for design, culture, and travel trends.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary and excellent performance-based incentives.
 </li>
 <li>
 Comprehensive benefits package, including health, dental, and vision coverage.
 </li>
 <li>
 Flexible work arrangements with remote or hybrid options.
 </li>
 <li>
 Opportunity to learn from a dynamic and innovative global team.
 </li>
 <li>
 Career growth and professional development opportunities
 
 
 </li>
 </ul>
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 
 Data Protection and Privacy Statement
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
</div>

Graphic Designer / Jetpac/ Gurgaon

<div>
 
 About Us
 
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 
 About This Role
 
 
 
 We are looking for an experienced, hands-on, and results-focused leader to build upon a New Digital brand. The successful candidate will be accountable for defining the Telco Digital brand, play a key role in the product evolution, as well as support marketing activities related to new revenue verticals. S/ he will be expected to define target segments, needs, relevance - this is an opportunity to be innovative with targeting, social media, influencers, community engagement, referrals, and traditional media.
 
 
 
 Why this Role is Unique
 
 
 
 We are seeking a high-impact, growth-focused Head of Marketing to lead the end-to-end marketing strategy for a new digital telco brand launching in the MENA region. Reporting directly to the General Manager, this is a mission-critical role responsible for building a differentiated brand, driving full-funnel growth, and crafting bold, locally resonant narratives in a highly competitive digital telco operator market.
 
 
 You will play a foundational role in shaping how our brand enters and wins in-market: from brand building to performance marketing and go-to-market execution. This is an ideal opportunity for a senior marketer with strong digital DNA and a commercial mindset to help build a high-velocity B2C telco challenger brand from Day 1.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Lead full-funnel marketing strategy: Own acquisition and engagement outcomes across digital and offline channels, delivering channel performance and growth
 </li>
 <li>
 Lead GTM planning: Develop and execute on the go-to-market plan, including messaging / communications, channel mix, and launch end-to-end campaign plan, ensuring clear differentiation and alignment with the broader brand and commercial strategy
 </li>
 <li>
 Design and co-create a distinctive and authentic B2C digital brand: Shape and adapt the brand narrative, personality, and tone of voice, ensuring local cultural relevance and authenticity, while maintaining consistency with the universal brand identity / positioning
 </li>
 <li>
 Own media and channel planning and execution: Lead creative and media planning across digital, social, influencer, content and ATL, including optimization plans for reach, cost efficiency, and impact across target customer segments
 </li>
 <li>
 Build and deliver to key growth metrics: Define and execute against core marketing KPIs, e.g., customer acquisition, CPA, engagement, and revenue contribution, aligned to the business&rsquo; North Star metrics / objectives
 </li>
 <li>
 Collaborate cross-functionality to deliver impact: Partner with the Product, Design, Commercial, and Circles teams to ensure that marketing efforts reflect the latest product features, pricing strategies and customer insights
 </li>
 <li>
 Functional leadership: Build, mentor, and lead a high-performing local marketing team that thrives in a digital-first, test-and-learn culture
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 15+ years of total experience, including 7+ years in marketing leadership roles within high-growth B2C digital, telco, or technology businesses or startups.
 </li>
 <li>
 Strong command of Arabic (both written and verbal).
 </li>
 <li>
 Strong track record of building consumer (B2C) brands and scaling customer acquisition across full-funnel channels (Working in brand and marcom head roles)
 </li>
 <li>
 Proven success in marketing or launching new consumer propositions and driving rapid user growth through performance, influencer, and content-led innovative consumer campaigns
 </li>
 <li>
 Deep experience in MENA markets, with the ability to localize marketing and creative strategy to regional insights
 </li>
 <li>
 Experience operating in zero-to-one or scale-up environments with marketing budget ownership and strong commercial acumen strongly preferred
 
 
 </li>
 </ul>
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
</div>

Head of Marketing, Digital Brand

<div>About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:
<ul>
<li>Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.</li>
<li>Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.</li>
<li>Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.</li>
</ul>
Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About This Role

We are looking for an experienced, hands-on, and results-focused leader to build upon a New Digital brand. The successful candidate will be accountable for defining the Telco Digital brand, play a key role in the product evolution, as well as support marketing activities related to new revenue verticals. S/ he will be expected to define target segments, needs, relevance - this is an opportunity to be innovative with targeting, social media, influencers, community engagement, referrals, and traditional media.

Why this Role is Unique

We are seeking a high-impact, growth-focused Head of Marketing to lead the end-to-end marketing strategy for a new digital telco brand launching in the MENA region. Reporting directly to the General Manager, this is a mission-critical role responsible for building a differentiated brand, driving full-funnel growth, and crafting bold, locally resonant narratives in a highly competitive digital telco operator market.

You will play a foundational role in shaping how our brand enters and wins in-market: from brand building to performance marketing and go-to-market execution. This is an ideal opportunity for a senior marketer with strong digital DNA and a commercial mindset to help build a high-velocity B2C telco challenger brand from Day 1. 


What you will be doing 

<ul>
<li>Lead full-funnel marketing strategy: Own acquisition and engagement outcomes across digital and offline channels, delivering channel performance and growth</li>
<li>Lead GTM planning: Develop and execute on the go-to-market plan, including messaging / communications, channel mix, and launch end-to-end campaign plan, ensuring clear differentiation and alignment with the broader brand and commercial strategy</li>
<li>Design and co-create a distinctive and authentic B2C digital brand: Shape and adapt the brand narrative, personality, and tone of voice, ensuring local cultural relevance and authenticity, while maintaining consistency with the universal brand identity / positioning</li>
<li>Own media and channel planning and execution: Lead creative and media planning across digital, social, influencer, content and ATL, including optimization plans for reach, cost efficiency, and impact across target customer segments</li>
<li>Build and deliver to key growth metrics: Define and execute against core marketing KPIs, e.g., customer acquisition, CPA, engagement, and revenue contribution, aligned to the business' North Star metrics / objectives</li>
<li>Collaborate cross-functionality to deliver impact: Partner with the Product, Design, Commercial, and Circles teams to ensure that marketing efforts reflect the latest product features, pricing strategies and customer insights</li>
<li>Functional leadership: Build, mentor, and lead a high-performing local marketing team that thrives in a digital-first, test-and-learn culture</li></ul> 


What we are looking for 

<ul>
<li>15+ years of total experience, including 7+ years in marketing leadership roles within high-growth B2C digital, telco, or technology businesses or startups.</li>
<li>Strong command of Arabic (both written and verbal).</li>
<li>Strong track record of building consumer (B2C) brands and scaling customer acquisition across full-funnel channels (Working in brand and marcom head roles)</li>
<li>Proven success in marketing or launching new consumer propositions and driving rapid user growth through performance, influencer, and content-led innovative consumer campaigns</li>
<li>Deep experience in MENA markets, with the ability to localize marketing and creative strategy to regional insights</li>
<li>Experience operating in zero-to-one or scale-up environments with marketing budget ownership and strong commercial acumen strongly preferred</li></ul> 


Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age. 


To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.</div>

<div>About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:
<ul>
<li>Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.</li>
<li>Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.</li>
<li>Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.</li>
</ul>
Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. 


About This Role

We are seeking a visionary Regional Customer Insights Lead to architect and lead our enterprise-wide customer experience strategy, with a strong mandate to transform NPS into a business-critical performance metric and accelerate AI-enabled service innovation. This is a senior role that combines strategic foresight, cross-functional influence, and deep operational excellence to elevate how we listen to, learn from, and act on the voice of our customers.

This role reports directly to the Head of Customer Happiness, and is expected to shape the future of customer experience across all markets and touchpoints, embedding CX as a key competitive advantage and a north star for the organization.

What you will be doing:

NPS Strategy &amp; Execution (Core Focus)
<ul>
<li>Own and drive the global NPS strategy, transforming insights into strategic action across Product, Tech, Growth, Market Operations, and beyond.</li>
<li>Lead the design and execution of end-to-end customer listening programs covering transactional, relational, and journey-based feedback.</li>
<li>Synthesize customer feedback, behavioral trends, and market data into high-level insights and strategic priorities that drive product, policy, and operational change.</li>
<li>Serve as the executive voice of the customer, delivering insights that shape roadmaps and drive meaningful customer impact.</li>
<li>Develop market-specific and segment-specific NPS dashboards, synthesizing complex data into clear priorities and business narratives.</li>
<li>Build and lead a cross-functional rhythm of business around customer experience accountability, ensuring action plans are tracked, measured, and delivering tangible outcomes.</li>
<li>Champion a culture of continuous improvement through deep customer empathy and robust feedback loops.</li>
<li>Regularly brief leadership and business units with clear CX performance updates, drivers and action plans.</li>
</ul>
System Improvements &amp; AI Initiatives
<ul>
<li>Co-lead the vision and implementation of next-generation servicing through AI, self-service, and automation with a focus on scalability, personalization, and cost efficiency.</li>
<li>Partner with Tech and Product to design and launch intelligent solutions including generative AI for ticket summarization, agent assist, smart triage, and multilingual support.</li>
<li>Monitor and optimize performance of AI systems, ensuring solutions deliver both business efficiency and exceptional customer experiences.</li>
<li>Identify automation opportunities based on customer pain points and operational data, turning insights into high-impact improvements.</li>
<li>Lead the transformation of support channels to drive higher deflection, faster resolution, and seamless digital-first experiences.</li>
<li>Stay ahead of industry benchmarks, innovation trends, and emerging technologies to keep the organization at the forefront of CX leadership.</li>
</ul>
What we are looking for
<ul>
<li>8&ndash;12 years of experience in Customer Experience Insights and Analysis, NPS Strategy &amp; Customer Operations with leadership exposure across geographies.</li>
<li>Proven track record in building and scaling customer insights programs (NPS, CSAT, VoC) that directly influence product, service, and strategic outcomes.</li>
<li>Understanding of AI, automation, and digital service technologies with hands-on experience delivering tech-enabled CX transformation.</li>
<li>Strong analytical mindset with the ability to translate data into compelling business cases and executive-level storytelling.</li>
<li>Exceptional cross-functional influence and stakeholder management skills.</li>
<li>Experience leading cross-market or global CX initiatives in high-growth or digital-first environments.</li>
<li>Passionate advocate for customers and a champion of operational excellence.</li>
<li>Prior experience with Zendesk, Freshdesk, or enterprise CRM/CX tools (e.g., Salesforce, Halo) is a strong advantage.</li></ul> 


Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age. 


Data Protection and Privacy Statement

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles' Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy. 


To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.</div>

Regional Customer Insights Lead

<div>About Us: 


Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. 


Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. 


Besides its SaaS business, Circles operates three other distinct businesses: 

<ul>
<li>Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.</li></ul> 

<ul>
<li>Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.</li></ul> 

<ul>
<li>Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.</li></ul> 


Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. 


About the role: 


We are looking for a hands-on and technically astute Product (Technical) Associate to support the seamless launch and continuous expansion of our new digital telco brand in the MENA region. The successful candidate serves as a key technical interface between Circles' platform and local telco partners, ensuring seamless integrations, resolving technical issues, and localizing global product features to deliver exceptional customer experiences.

You will play a central role in driving implementation excellence, maintaining platform performance, and supporting roadmap execution in close collaboration with internal and external stakeholders. 


What you'll be responsible for: 

<ul>
<li>Technical stakeholder engagement: Serve as the first point of contact for all technical matters with senior stakeholders from customer or partner organizations. Lead the provision of responsive and effective technical support.</li>
<li>Partner onboarding &amp; integration: Participate in onboarding sessions with partner teams to ensure seamless API integration, system setup, and alignment of technical configurations with Circles' platform standards</li>
<li>Issue resolution &amp; escalation management: Respond to technical inquiries and operational issues from partners. Troubleshoot directly and escalate complex matters to appropriate internal teams to ensure timely resolution</li>
<li>Performance monitoring: Monitor key platform KPIs. Identify trends, deviations, or opportunities for improvement across SLAs, SLOs, and SLIs</li>
<li>SLA &amp; technical governance: Manage and report against technical service levels agreed with partner organizations, and ensure proactive tracking and timely resolution of any issues</li>
<li>Commercial support: Participate in customer discussions and negotiations, particularly those involving technical aspects, in coordination with the Commercial team</li>
<li>Project delivery &amp; resource management: Maintain accountability for technical project scope, budget, resource planning, and procurement activities; coordinate internal timelines and ensure timely hardware or infrastructure delivery when applicable</li>
<li>Cross-functional coordination and collaboration: Collaborate closely with internal stakeholders and external vendors to align technical activities with project schedules and go-to-market plans</li>
<li>Feedback &amp; documentation: Engage with customers and partners to gather feedback, capture learnings, and develop internal best practices. Contribute to the creation of technical documentation and customer-facing content</li>
<li>Roadmap Planning: Support roadmap planning discussions and align with the Circles SaaS Platform team and Circles Digital Advisory &amp; Support Services (&quot;DASS&quot;) team to prioritize localization of global features and address market-specific needs</li></ul> 


What we're looking for: 

<ul>
<li>5+ years of experience in technical customer success, solutions engineering, or product integration roles within telecom, consumer SaaS, or digital platform environments</li>
<li>Proven ability to manage technical stakeholder relationships and support the implementation of complex platform integrations</li>
<li>Strong understanding of service-level governance and performance reporting frameworks</li>
<li>Familiarity with telco systems (i.e., BSS/OSS), network APIs, or experience working with customer experience orchestration platforms is an advantage</li>
<li>Strong analytical mindset with working knowledge of SQL or dashboard tools</li>
<li>Prior exposure to startup environments or experience within the MENA B2C telco or digital consumer sector is desirable and demonstrated project management experience</li>
<li>Excellent communication and problem-solving skills with a proactive and collaborative mindset</li></ul> 


Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.</div>

Product (Technical) Associate

Join Circles and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Circles

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