Qureos Mentor

Circles

<div>
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 
 About Us
 
 
 
 We&rsquo;re a fast-growing digital lifestyle led telco organization, that&rsquo;s brand-driven and believes in bold ideas and impactful storytelling. Our team thrives on originality, creative strategies, and delivering work that cuts through the noise.
 
 
 
 
 The Role
 
 
 
 
 We are looking for a seasoned Product Marketing Manager in Pakistan, with a strong background in digital-fits companies (e.g., Saraz, Careem, Foodpanda, fintechs or super-apps). The ideal candidate has launched, positioned, and scaled consumer-facing digital products in competitive markets and knows how to connect the dots between product, marketing and consumer needs. This is also a client facing role, hence you will be working with Global clients to launch and scale new products.
 
 
 As a Product Marketing Manager, you will bridge product development and market adoption. You&rsquo;ll own go-to-market strategy, product positioning, messaging, by layering strong consumer insights. You will work closely with product managers, sales team, brand, growth, creative and ensure you make the product stand out in the market, to achieve strong adoption and retention. If you&rsquo;re keen on product storytelling combined with a growth mindset, then this role is for you.
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 <ul>
 <li>
 Part of a regional team, you will lead Product marketing for key non-telco global products
 </li>
 <li>
 Develop and execute GTM strategies for new product launches and feature rollouts
 </li>
 <li>
 Define compelling product positioning, value propositions and messaging tailored to different customer segments
 </li>
 <li>
 Collaborate with designers, marketers, and product managers to bring campaigns to life
 </li>
 <li>
 Be a thought partner for global clients, where these non-telco products are launching and ensure the GTM is successful
 </li>
 <li>
 Develop and manage PMM briefs, collaborating with internal teams and external partners to craft compelling product value propositions
 
 
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field
 </li>
 <li>
 4-6 years of experience in product or growth marketing in a digital-first environment (e-commerce, ride-hailing, food delivery, fintech, super-apps)
 </li>
 <li>
 Proven track record of launching and scaling consumer-facing digital products (either B2C or B2B2C)
 </li>
 <li>
 Strong understanding of user journey, growth funnels, and digital marketing channels
 </li>
 <li>
 Experience working cross-functionally with product, design, growth, and data teams
 </li>
 <li>
 A strategic thinker with a creative edge to tell stories in an effective way
 </li>
 <li>
 Excellent project management and organizational skills
 </li>
 <li>
 Advanced proficiency in tools like Google slides, Google sheets and slack
 </li>
 <li>
 Comfortable to work independently in a fast-paced, entrepreneurial environment
 
 
 </li>
 </ul>
 
 
 Great to Have
 
 
 
 
 <ul>
 <li>
 Worked in markets beyond just Pakistan
 </li>
 <li>
 Knowledge of AI tools and leveraging them for everyday work
 </li>
 <li>
 Proven ability to use A/B testing, experimentation, and funnel optimization to drive growth
 
 
 </li>
 </ul>
 
 
 Why Join Us?
 
 
 
 
 <ul>
 <li>
 Be part of a Global team that values creativity and innovation
 </li>
 <li>
 Get exposure to working with Global clients and opportunity to travel
 </li>
 <li>
 Flexible and collaborative culture
 </li>
 <li>
 Competitive salary and growth opportunities
 
 
 </li>
 </ul>
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 
 Data Protection and Privacy Statement
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to
 
 Circles&rsquo; Candidate Data Protection and Privacy Policy.
 
 You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
</div>

Product Marketing Manager

<div>
 
 
 About Us:
 
 
 
 &nbsp;
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 
 About the role:
 
 
 
 &nbsp;
 
 
 We are looking for a hands-on and technically astute Product (Technical) Associate to support the seamless launch and continuous expansion of our new digital telco brand in the MENA region. The successful candidate serves as a key technical interface between Circles&rsquo; platform and local telco partners, ensuring seamless integrations, resolving technical issues, and localizing global product features to deliver exceptional customer experiences.
 
 
 You will play a central role in driving implementation excellence, maintaining platform performance, and supporting roadmap execution in close collaboration with internal and external stakeholders.
 
 
 &nbsp;
 
 
 
 What you&rsquo;ll be responsible for:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 
 Technical stakeholder engagement:
 
 
 Serve as the first point of contact for all technical matters with senior stakeholders from customer or partner organizations. Lead the provision of responsive and effective technical support.
 </li>
 <li>
 
 
 Partner onboarding &amp; integration:
 
 
 Participate in onboarding sessions with partner teams to ensure seamless API integration, system setup, and alignment of technical configurations with Circles&rsquo; platform standards
 </li>
 <li>
 
 
 Issue resolution &amp; escalation management:
 
 
 Respond to technical inquiries and operational issues from partners. Troubleshoot directly and escalate complex matters to appropriate internal teams to ensure timely resolution
 </li>
 <li>
 
 
 Performance monitoring:
 
 
 Monitor key platform KPIs. Identify trends, deviations, or opportunities for improvement across SLAs, SLOs, and SLIs
 </li>
 <li>
 
 
 SLA &amp; technical governance:
 
 
 Manage and report against technical service levels agreed with partner organizations, and ensure proactive tracking and timely resolution of any issues
 </li>
 <li>
 
 
 Commercial support:
 
 
 Participate in customer discussions and negotiations, particularly those involving technical aspects, in coordination with the Commercial team
 </li>
 <li>
 
 
 Project delivery &amp; resource management:
 
 
 Maintain accountability for technical project scope, budget, resource planning, and procurement activities; coordinate internal timelines and ensure timely hardware or infrastructure delivery when applicable
 </li>
 <li>
 
 
 Cross-functional coordination and collaboration:
 
 
 Collaborate closely with internal stakeholders and external vendors to align technical activities with project schedules and go-to-market plans
 </li>
 <li>
 
 
 Feedback &amp; documentation:
 
 
 Engage with customers and partners to gather feedback, capture learnings, and develop internal best practices. Contribute to the creation of technical documentation and customer-facing content
 </li>
 <li>
 
 
 Roadmap Planning:
 
 
 Support roadmap planning discussions and align with the Circles SaaS Platform team and Circles Digital Advisory &amp; Support Services (&ldquo;DASS&rdquo;) team to prioritize localization of global features and address market-specific needs
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we&rsquo;re looking for:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 5+ years of experience in technical customer success, solutions engineering, or product integration roles within telecom, consumer SaaS, or digital platform environments
 </li>
 <li>
 Proven ability to manage technical stakeholder relationships and support the implementation of complex platform integrations
 </li>
 <li>
 Strong understanding of service-level governance and performance reporting frameworks
 </li>
 <li>
 Familiarity with telco systems (i.e., BSS/OSS), network APIs, or experience working with customer experience orchestration platforms is an advantage
 </li>
 <li>
 Strong analytical mindset with working knowledge of SQL or dashboard tools
 </li>
 <li>
 Prior exposure to startup environments or experience within the MENA B2C telco or digital consumer sector is desirable and demonstrated project management experience
 </li>
 <li>
 Excellent communication and problem-solving skills with a proactive and collaborative mindset
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
 
 
 &nbsp;
 
 
 &nbsp;
 
</div>

Product (Technical) Associate

<div>
 
 
 About Us
 
 
 
 &nbsp;
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 
 Role Overview
 
 
 
 
 
 
 
 We are looking for an exceptional Marcomms &amp; Brand Manager to lead brand-building and campaign execution for one of the boldest new digital telco brands launching in the MENA region. This is a high-impact B2C-facing role, reporting to the Head of Marketing, with end-to-end ownership of campaign strategy, execution, and local relevance.
 
 
 The ideal candidate combines creative instinct with operational excellence, has deep experience in launching and scaling consumer brands in digital-first environments, and is passionate about crafting bold, culturally resonant stories that break through the noise.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 Own brand campaign planning &amp; execution:
 
 
 Lead the development and delivery of integrated brand campaigns, from big-idea development to in-market execution (including content and activations) that uphold a consistent, bold brand identity across all customer touchpoints
 </li>
 <li>
 
 
 Drive full-funnel marketing initiatives: Plan and execute high-performance campaigns across paid, owned, and earned channels (digital, social, ATL, etc.), driving awareness, engagement, and conversion
 
 
 </li>
 <li>
 
 
 Manage end-to-end campaign development:
 
 
 Oversee the full campaign lifecycle, from concept and briefing to asset development, deployment, and wrap-up, ensuring 100% on-time delivery, effective coordination, and post-launch performance analysis
 </li>
 <li>
 
 
 Manage agency &amp; creative ecosystem:
 
 
 Work in close partnership with external agencies, freelance creatives, and internal design teams to prepare and deliver high-quality brand materials and content aligned to the overarching marketing strategy
 </li>
 <li>
 
 
 Ensure brand &amp; content quality control:
 
 
 Oversee the quality of work delivered by designers and copywriters, ensuring all creative outputs adhere to brand guidelines, tone of voice, and campaign objectives
 </li>
 <li>
 
 
 Drive performance-driven brand campaigns:&nbsp;
 
 
 Continuously assess, measure, and report on campaign effectiveness; leverage insights to refine messaging, optimize performance, and implement improvements that drive stronger engagement and conversion
 </li>
 <li>
 
 
 Deliver a rolling calendar of marketing activities:&nbsp;
 
 
 Develop and manage a marketing activity calendar that supports ongoing GTM rollouts, offers, and experimentation in line with business and commercial priorities
 </li>
 <li>
 
 
 Support product &amp; offer positioning:&nbsp;
 
 
 Translate product and commercial propositions into marketing narratives and visuals that resonate with target customers, ensuring sharp positioning and relevance
 </li>
 <li>
 
 
 Bridging strategy &amp; execution:&nbsp;
 
 
 Ensure alignment with cross-functional stakeholders between business goals and campaign execution, balancing long-term brand building with shorter-term commercial wins
 </li>
 <li>
 
 
 Manage country marketing execution teams:&nbsp;
 
 
 Build and lead a lean and nimble marketing team while working closely with regional teams across creative, media, and analytics to adapt assets and strategies for local market resonance
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Who You Are:
 
 
 
 
 
 
 <ul>
 <li>
 10+ years of experience in brand marketing, campaign execution, or communications, ideally in fast-paced, consumer-facing (B2C) digital environments, e.g., telco, e-commerce, tech, fintech, lifestyle
 </li>
 <li>
 Proven track record of building and launching brands (zero-to-one experience) or leading high-impact campaigns in culturally diverse, digitally savvy markets
 </li>
 <li>
 Strong portfolio of integrated brand campaigns&mdash;across digital, social, ATL, and content&mdash;that have driven measurable growth or cultural relevance
 </li>
 <li>
 Hands-on experience managing agencies, designers, copywriters, and cross-functional stakeholders to deliver on marketing goals
 </li>
 <li>
 Strong understanding of local consumer insights and how to translate them into resonant creative brand and communications strategies
 </li>
 <li>
 Excellent project management skills; demonstrated strong ability to juggle multiple priorities, timelines, and collaborators with clarity and speed
 </li>
 <li>
 Startup mindset: agile, hands-on, adaptable, and comfortable operating in ambiguity
 </li>
 <li>
 Experience in the MENA region is strongly preferred
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 
 
 Data Protection and Privacy Statement&nbsp;
 
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
 
 &nbsp;
 
</div>

Marketing Communications & Brand Manager

<div>
 
 
 About Us:
 
 
 
 &nbsp;
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 
 About the role:
 
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 We are seeking a highly analytical and insight-led Product Manager to support the end-to-end delivery, performance tracking, and continuous improvement of our digital products and services for our new digital brand in MENA. This role will work closely with the Head of Product to translate business goals and customer needs into actionable product strategies and roadmaps and data-driven enhancements or feature improvements.
 
 
 The ideal candidate brings strong product fundamentals, a sharp understanding of user behavior, and an ability to connect metrics with meaningful customer and business outcomes. Experience in digital-first consumer industries is key.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What you&rsquo;ll be responsible for:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 
 Support product strategy development &amp; execution:
 
 
 Collaborate with the Head of Product to shape and execute the product roadmap, ensuring alignment with commercial goals, customer experience targets, and regional priorities
 </li>
 <li>
 
 
 Define &amp; monitor success metrics:
 
 
 Work with cross-functional teams to define KPIs and success metrics for product features; ensure robust instrumentation and data pipelines are in place before launch
 </li>
 <li>
 
 
 Own product performance tracking:
 
 
 Track performance of digital products launched and features across the funnel (e.g., acquisition, engagement, retention), synthesize learnings, and provide actionable recommendations for iteration
 </li>
 <li>
 
 
 Conduct market &amp; customer research:
 
 
 Lead benchmarking, customer feedback loops, and market analyses to inform prioritization, identify unmet needs, and uncover opportunities for innovation, especially in the field of AI
 </li>
 <li>
 
 
 Drive feature enhancement &amp; CX optimization:
 
 
 Recommend enhancements across digital journeys, self-care tools, and core features&mdash;anchored in business value, customer feedback, and usage insights
 </li>
 <li>
 
 
 Enable data-led decision-making:
 
 
 Leverage tools like SQL, Excel, and dashboards to analyze behavioral and performance data; clearly communicate insights to influence product and commercial decisions
 </li>
 <li>
 
 
 Support cross-functional delivery:
 
 
 Partner with design, engineering, marketing, and commercial teams to ensure timely delivery of features with strong go-to-market readiness and customer value alignment
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we&rsquo;re looking for:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 6-8 years of experience in product management, growth analytics, or AI/ML product roles within digital-first, consumer-facing (B2C) businesses, e.g., telco, fintech, e-commerce.
 </li>
 <li>
 Deep familiarity with product and / or consumer telco metrics, e.g., ARPU, churn, MAU/DAU, feature adoption
 </li>
 <li>
 Proficiency in SQL and Excel; bonus points for Python / R experience, or familiarity with analytics platforms
 </li>
 <li>
 Demonstrated ability to translate complex data into clear product recommendations and business cases for prioritization
 </li>
 <li>
 Strong communication and stakeholder management skills, with proven ability to influence across data, engineering, and commercial teams
 </li>
 <li>
 Experience in agile, test-and-learn environments; comfort with ambiguity and rapid iteration
 </li>
 <li>
 Prior exposure to the MENA region and/or subscription-based, telecom, or digital services is highly desirable
 </li>
 <li>
 Hands-on experience integrating machine learning or AI-powered features into products, such as personalization engines, predictive analytics, or conversational interfaces, strongly preferred
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 
 
 Data Protection and Privacy Statement&nbsp;
 
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
 
 &nbsp;
 
 
 &nbsp;
 
</div>

Product Manager (Dubai)

<div>
 
 
 About Us
 
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Role Overview
 
 
 
 We&rsquo;re looking for an experienced and strategic Head of Growth and Digital Marketing to drive user acquisition, engagement, and retention across multiple channels for innovative, digital first telecommunications brands around the world.&nbsp;
 
 
 &nbsp;
 
 
 This role is critical in developing and implementing growth marketing strategies to meet our ambitious targets, leveraging data, martech tools, digital experimentation, and an in-depth understanding of consumer behavior to make informed, impactful decisions.
 
 
 &nbsp;
 
 
 The role will oversee agencies including those responsible for digital marketing, media planning and web development.&nbsp;
 
 
 &nbsp;
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 
 Growth Marketing Strategy &amp; Implementation
 
 
 : Design and execute comprehensive growth marketing strategies to fuel user acquisition, engagement, and retention in alignment with business goals.
 </li>
 <li>
 
 
 Go-To-Market Plan
 
 
 : Manage day-to-day execution and on-time delivery of marketing activities to achieve key commercial objectives, ensuring seamless go-to-market strategy implementation.
 </li>
 <li>
 
 
 Marketing Channel Optimization
 
 
 : Oversee and optimize all marketing channels, including both organic and paid channels, ensuring maximum impact and efficiency.
 </li>
 <li>
 
 
 Data Analysis
 
 
 : Leverage data and performance metrics to generate insights that drive optimization and improved user engagement.
 </li>
 <li>
 
 
 Martech and digital tools
 
 
 : Tap into latest tools and technologies to elevate performance.
 </li>
 <li>
 
 
 Digital Experimentation and Testing
 
 
 : Develop and conduct A/B tests and other digital experiments aimed at maximizing conversion rates and refining customer experience.
 </li>
 <li>
 
 
 Insights and Reporting:
 
 
 Monitor campaign performance and compile reports with actionable insights, adjusting strategies based on findings to consistently improve results.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 
 Experience
 
 
 : 8+ years in growth or digital marketing, with a strong track record of driving user growth, engagement, and retention in fast-paced environments.
 </li>
 <li>
 
 
 Analytical Skills
 
 
 : Proficient in data analysis, with the ability to interpret metrics and translate insights into effective strategies.
 </li>
 <li>
 
 
 Technical Skills
 
 
 : Hands-on experience with digital marketing platforms, CRM systems, and other martech tools essential for campaign management and reporting.
 </li>
 <li>
 
 
 Team Management
 
 
 : Experience building, nurturing and developing a high performance team
 </li>
 <li>
 
 
 Experimentation
 
 
 : Skilled in A/B testing and digital experimentation, with a focus on conversion rate optimization.
 </li>
 <li>
 
 
 Creative Problem-Solving
 
 
 : Demonstrated ability to develop innovative solutions and growth tactics.
 </li>
 <li>
 
 
 Communication &amp; Collaboration
 
 
 : Strong communicator with the ability to work cross-functionally, leading and influencing teams towards shared growth objectives.
 </li>
 <li>
 
 
 Industry Knowledge
 
 
 : Experience in zero-to-one startups, digital first businesses, or telecommunications is highly desirable.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What&rsquo;s On Offer
 
 
 <ul>
 <li>
 
 
 Career Development:
 
 
 Be a part of an innovative telecommunications company, helping to reshape the industry.
 </li>
 <li>
 
 
 Unique Growth Opportunity
 
 
 : Work on high-impact projects at both the startup and scale-up stages of growth.
 </li>
 <li>
 
 
 Autonomy &amp; Ownership
 
 
 : Enjoy full autonomy in managing your portfolio and setting your path to success.
 </li>
 <li>
 
 
 Dynamic Environment
 
 
 : Join a vibrant, fast-paced team of smart, driven colleagues who are passionate about growth and technology.
 </li>
 <li>
 
 
 Attractive Package
 
 
 : Competitive salary and benefits, plus opportunities for further career advancement in a high-growth, high-tech environment.
 </li>
 </ul>
 
 
 
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 
 
 Data Protection and Privacy Statement&nbsp;
 
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
 
 &nbsp;
 
</div>

Head of Digital and Growth Marketing

<div>
 
 
 About Us
 
 
 
 Founded in 2014,&nbsp;Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 About the Role
 
 
 
 &nbsp;
 
 
 We are seeking a results-driven, customer-obsessed leader to build and scale the Customer Service &amp; Operations function for a newly launching digital telco brand in the MENA region. This is a foundational leadership role responsible for delivering exceptional customer experiences, driving operational rigor, and embedding customer-centricity into every part of the business.
 
 
 The ideal candidate brings deep experience in CX strategy, digital operations, and service design, with a proven track record of leading high-performing teams in fast-paced digital consumer or B2C telco environments.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What you will be doing
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 
 Lead end-to-end Customer Operations:
 
 
 Oversee the full customer lifecycle, from onboarding to issue resolution, ensuring every customer touchpoint is optimized for speed, simplicity, and satisfaction.
 </li>
 <li>
 
 
 Design and scale service models:
 
 
 Design scalable, digital-first service operations leveraging chatbots, AI-assisted support tools, self-service journeys, and CRM platforms to reduce customer friction and increase resolution rates.
 </li>
 <li>
 
 
 Deliver on key customer metrics:
 
 
 Drive measurable improvements in CSAT, NPS, TAT, first-contact resolution and other customer metrics, ensuring alignment with business KPIs / OKRs
 </li>
 <li>
 
 
 Operational transformation:
 
 
 Collaborate with the Circles Digital Advisory &amp; Support Services (&ldquo;DASS&rdquo;) Customer Services &amp; Operations teams to design and implement policies, processes and controls that improve service delivery, while management vendor performance, SLAs and compliance standards; as well as delivering on key CX transformation initiatives
 </li>
 <li>
 
 
 Cross-functional collaboration:
 
 
 Collaborate closely with the country operations team to ensure seamless execution of service initiatives and customer-impacting programs
 </li>
 <li>
 
 
 Build and lead a high-performing team:
 
 
 Recruit, mentor, and empower a lean, agile operations team that thrives on data, accountability and efficiency-first thinking
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What we are looking for
 
 
 
 &nbsp;
 
 <ul>
 <li>
 15+ years of leadership experience in customer service, CX, and operations within consumer-facing (B2C) industries, such as telecom, fintech, e-commerce, or digital tech
 </li>
 <li>
 Proven success leading large, distributed teams (25+ FTEs and / or BPO agents) across operational and customer support functions
 </li>
 <li>
 Strong understanding of CX lifecycle management and success in improving customer satisfaction
 
 (NPS, CSAT, CES)
 
 through both strategy and execution
 </li>
 <li>
 Demonstrated ability to manage complex programs, large-scale transformation projects, and third-party service/vendor ecosystems
 </li>
 <li>
 Excellent stakeholder management and communication skills, with demonstrated ability to manage senior stakeholders
 </li>
 <li>
 Experience designing and managing AI-enabled service journeys, automation tools, and digital support platforms strongly preferred
 </li>
 <li>
 Ability to thrive in high-growth, fast-paced environments with a startup mindset strongly preferred
 </li>
 <li>
 Deep operational mindset with experience in LEAN / Six Sigma or other continuous improvement frameworks strongly preferred
 </li>
 <li>
 Prior experience in the MENA region and knowledge of local consumer dynamics and habits is strongly preferred
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
</div>

Head of Customer Service & Operations, Digital Brand (MENA)

Join Circles and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.