Qureos Mentor

Citizens

Citizens Bank offers a dynamic work environment where colleagues can thrive both personally and professionally. The company emphasizes growth opportunities across various career paths, from branch roles to technology positions. Citizens is committed to fostering an inclusive culture and supporting community engagement, making a meaningful impact in the areas they serve. With a focus on employee satisfaction, Citizens Bank has been recognized as a top workplace in the finance and consulting sectors.

<div><div><p><b>Description</b></p>
<p>As the <b>Third Party Risk Sr Analyst</b>, you will manage vendor issues, complete quality assurance functions and execute Third Party Vendor Assessment reviews. This will include managing relationships with both business leaders and vendors, while providing robust and challenging insight on business risk and on the adequacy and effectiveness of the test control processes in place. The role holder delivers assessment review and provides opinion on the quality of the vendor control environment as is needed to meet Citizens policies including identifying issues and subsequently assisting the business to agree to any appropriate action plans to mitigate the risk. The Third-Party Vendor Assessment function adds value by providing specific business function assurance on vendors, in relation to customer, financial or reputational risk and bringing momentum to action plans to address risk and leveraging findings and best practice on a bank wide scale.</p>
<p><b>Primary responsibilities include</b></p>
<ul><li>Collaborating with senior management to influence key decisions.</li>
<li>Evaluating third party vendors' control infrastructure effectiveness and obtaining evidence of controls.</li>
<li>ing experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC.</li>
<li>Assisting in Governance Risk and Compliance (GRC) program&rsquo;s design, process reengineering or enhancements and tool and technology implementations as applicable.</li>
<li>Leading current risk assessments, continual risk assessments, and risk metrics and visualizations.</li>
<li>Performing quality assurance on vendor assessment and remediation activities.</li>
<li>Working directly with key business leaders to facilitate risk analysis and risk management processes, identifying acceptable levels of risk and establish roles and responsibilities with regards to risk management.</li>
<li>Maintaining and monitoring enterprise risk exception process to identify areas of noncompliance.</li>
<li>Supporting and participating in regulatory exam preparation and execution as well as remediation where applicable.</li>
<li>Coaching and mentoring junior analysts and clearly articulating Third Party Vendor Assessment program goals and objectives to the wider audience.</li>
<li>Producing Third Party Vendor Assessment reports that clearly articulate risks in order to speak to a varied audience.</li>
<li>Translating security risk and communicating effectively to business partners within the organization.</li>
<li>The ability to travel within the United States is required.</li>
</ul><p></p><p><b>Qualifications, Education, Certifications and/or Other Professional Credentials</b></p>
<ul><li><i>Required Qualifications</i>
<ul><li>Previous experience completing Third Party Vendor Assessments.</li>
<li>Understanding of Cyber Security controls.</li>
</ul></li></ul><p></p><p><b>Hours &amp; Work Schedule</b></p>
<ul><li>Hours per Week: 40</li>
<li><p>Work Schedule: Monday - Friday / 4 days in office, 1 day remote</p>
<p></p><p><b>Pay Transparency</b></p>
&zwnj;<p>The salary range for this position is $95,000-$123,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to, the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens&rsquo; paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .</p>
</li></ul><p></p><p><b>Work Authorization:</b>
<br>
This role is not eligible for new employer sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.</p>
<p>#LI-CITIZENS2</p>
<p><i>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p>
<p><b>Equal Employment Opportunity</b></p>
<p>Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p>
</div><div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><p>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</p>
</div><div><p>Disability:IN World's Top Disability Inclusive Business</p>
</div><div><p>Glassdoor
<br>
Best Place to Work in Consulting, Finance &amp; Insurance</p>
</div><div><p>Human Rights Campaign Corporate Equality Index 100 Award</p>
</div><div><p>Newsweek America's Most Charitable Company</p>
</div><div><p>The Banker's
<br>
US Bank of the Year</p></div></div></div></div>

Third Party Risk Sr Analyst - Cybersecurity

<div><div><p><b>Description</b></p>
<p>Citizens has recently transformed the sourcing experience to the business. In the role as a <b>Senior Sourcing Lead, Banking Services &amp; Operations</b>, you will be armed with key spend data, forward looking market intelligence and a fully integrated source to pay process, enabling you to be a strong strategic partner with business line executives. This will help you drive shorter cycle times, increased market intelligence, higher level strategic discussions and increased savings opportunities.</p>
<p>The Senior Sourcing Lead will report to the Category Team Manager in Strategic Sourcing within Procurement. The Lead will drive cost savings initiatives for the assigned commodity and consider the total cost of ownership across the Bank.</p>
<p>The successful candidate will partner with business owners to identify market and economic trend opportunities and execute against them to continually improve the value derived from third party relationships. The primary focus is to align with the business lines in a way that generates a positive impact to them achieving their business goals, while optimizing value to the overall organization.</p>
<p><b>Primary responsibilities include</b></p>
<ul><li>Achieve cost savings and improve quality and service levels by identifying opportunities and sourcing strategies for strategic/complex negotiations.</li>
<li>Oversee all spend activity for assigned commodity and determine proper action plan for all purchases that meet Procurement involve threshold.</li>
<li>Lead cross-functional teams to execute sourcing initiatives including the competitive bidding process and contract negotiations.</li>
<li>Ability to negotiate, including contract red lining for all types of corporate transactions using an Agile contracting framework.</li>
<li>Provide Category Procurement subject matter expertise for the associated business/function.</li>
<li>Effectively work with functional and business groups as a trusted advisor to determine desired product/service specifications and projected demand when making recommended action plans.</li>
<li>Maintain close relations with the industry supply base and industry experts with the objective to develop innovative solutions to complex problems.</li>
<li>Proactively identify improvement opportunities for assigned category areas and recommend key actions.</li>
<li>Utilize analytical thinking and tools to identify new benefits generation; prioritize projects to ensure demonstrated impact to the business.</li>
</ul><p><b>Required Qualifications</b></p>
<ul><li>4+ years of progressive experience in Contract negotiation, vendor management and strategic sourcing.</li>
<li>Demonstrated experience leading complex negotiations and enterprise-wide sourcing initiatives.</li>
<li>Strong commercial acumen and financial modeling capability.</li>
<li>Advanced analytical skills with the ability to translate data into actionable insights.</li>
<li>Experience working cross-functionally and driving consensus across stakeholders.</li>
<li>Structured, organized, and methodical planning skills.</li>
<li>Executive-level communication and presentation skills.</li>
</ul><p><b>Preferred Qualifications</b></p>
<ul><li>Experience in financial services or other regulated industries.</li>
<li>Knowledge of third-party risk management frameworks and regulatory environments.</li>
<li>Experience managing large, complex spend portfolios.</li>
<li>MBA or professional certification (CPSM, CIPS, or similar).</li>
</ul><p></p><p><b>Core Competencies</b></p>
<ul><li>Strategic thinking and long-term planning</li>
<li>Negotiation and influencing skills</li>
<li>Financial and analytical rigor</li>
<li>Risk-aware decision making</li>
<li>Stakeholder management and executive presence</li>
<li>Change leadership in matrixed environments</li>
</ul><p></p><p><b>Hours &amp; Work Schedule</b></p>
<ul><li>40 hours per week</li>
<li>Monday &ndash; Friday</li>
</ul><p></p><p><b>Pay Transparency</b></p>
<p>The salary range for this position is $123,000&ndash; $161,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the <b>budget</b>, work location, and relevant skills and experience. No other portions of the posting are changing, including benefits language or incentive guidance (e.g., Teller roles should continue to remove incentive language as noted). &zwnj;&zwnj;</p>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens&rsquo; paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .</p>
<p>#LI-Citizens2</p>
<p><i>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p>
<p><b>Equal Employment Opportunity</b></p>
<p>Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p>
</div><div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><p>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</p>
</div><div><p>Disability:IN World's Top Disability Inclusive Business</p>
</div><div><p>Glassdoor
<br>
Best Place to Work in Consulting, Finance &amp; Insurance</p>
</div><div><p>Human Rights Campaign Corporate Equality Index 100 Award</p>
</div><div><p>Newsweek America's Most Charitable Company</p>
</div><div><p>The Banker's
<br>
US Bank of the Year</p></div></div></div></div>

Sr Sourcing Lead- Banking Operations & Services

<div><div><p><b>Description</b></p>
<p>The Floor Care Maintenance Tech role within Real Estate Operations has responsibility for floor maintenance, upholstery cleaning and temporary coverage for routine office cleaning and janitorial services within our Retail and back-office facilities.</p>
<p>In this role you will be provided a portfolio of sites where it will be your responsibility to complete floor maintenance duties that include stripping and waxing, carpet cleaning, and deep cleaning of various floor types. Work orders will be issued for each location to complete twice yearly.</p>
<p>Primary responsibilities include</p>
<ul><li>Floor maintenance cleaning of various types of flooring (VCT, Ceramic tile, carpet, wood, LVT, vinyl sheet goods, rubber tile, and other types at each facility).</li>
<li>Use of floor machines and extractors to clean and sanitize flooring and upholstery (chairs, cubicle walls, and other soft fabric materials) and maintaining all floors and upholstery in the assigned facilities.</li>
<li>Executing normal cleaning tasks and special projects when required cleaning designated facility areas when Janitorial staff needs coverage to include: dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, etc.</li>
<li>Closing out work orders upon completion using Computerized Maintenance Management System via cellphone, iPad, or computer access at facilities, maintaining inventory of cleaning supplies, tools and materials in vehicles, and responsibility for maintaining bank supplied vehicle and electronics.</li>
<li>Communicating in a pleasant and professional manner with internal Colleagues and external Customers.</li>
</ul><p>Qualifications, Education, Certifications and/or Other Professional Credentials</p>
<ul><li>Experience in Floor cleaning role, required.</li>
<li><p>Ability to provide normal cleaning tasks and special projects when required cleaning designated facility areas when Janitorial staff needs coverage to include, (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, etc.)</p>
</li><li>Proven customer service experience</li>
<li>Demonstrated written and verbal communications skills</li>
<li>Ability to communicate in English, including reading and writing</li>
<li>Ability to travel as required</li>
<li>Ability to lift up to 50 pounds</li>
<li>Ability to ascend and descend stairs.</li>
<li>Ability to work under pressure with efficiency and accuracy</li>
<li>Ability to plan and prioritize workload</li>
<li><p>Education, Certifications and/or Other Professional Credentials:</p>
</li><li>High School Degree or Equivalent</li>
<li>Valid Driver&rsquo;s License, required</li>
</ul><p>Hours &amp; Work Schedule</p>
<ul><li><p>Hours per Week: 40</p>
</li><li><p>Possibility of some overtime during evenings and weekends
</p></li><li><p>Work Schedule: 4:00PM to 2:00AM Monday through Thursday</p>
</li></ul><p><i>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p>
<p><b>Equal Employment Opportunity</b></p>
<p>Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p>
</div><div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><p>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</p>
</div><div><p>Disability:IN World's Top Disability Inclusive Business</p>
</div><div><p>Glassdoor
<br>
Best Place to Work in Consulting, Finance &amp; Insurance</p>
</div><div><p>Human Rights Campaign Corporate Equality Index 100 Award</p>
</div><div><p>Newsweek America's Most Charitable Company</p>
</div><div><p>The Banker's
<br>
US Bank of the Year</p></div></div></div></div>

Floor Care Maintenance Tech - 2nd Shift

<div><div><p><b>Description</b></p>
<p>The Conduct and Ethics Manageris an independent compliance partner who is responsible for working day-to-day with the Conduct and Ethics Director, the Control Room team, and our CFG business partners, at all levels of the organization, to monitor compliance with regulations and Control Room policies to manage the regulatory risks accordingly.The related process areas include, but are not limited to, Conflict Management, Personal Securities Transactions Surveillance and Preclearance Trade Reviews. The Conduct and Ethics Managerwill report to the Conduct and Ethics Senior Manager.</p>
<p></p><p>STRATEGIC PROCESS:Support the delivery of an effective and independent Compliance Risk Management Program for CFG, including business lines, support / control functions, and legal entities that is aligned with organizational programs and standards, as well as regulatory expectations.</p>
<ul><li>Support the Conduct and Ethics Senior Manager in the maintenance of an effective and efficient governance structure across the Control Room and ensuring the continuous maturity of the Control Room program</li></ul>
<ul><li>Represent the Control Room in various governance meetings, where appropriate.</li></ul>
<p></p><p>BUSINESS PARTNER EXPECTATIONS:Create value for CFG by providing strong business partnerships, insight, advice, and assurance on the adequacy and effectiveness of CFG&rsquo;s compliance risk framework, while maintaining appropriate independence.</p>
<ul><li>Day to day execution and escalation of Control Room related issues, including, but not limited to: Conflict Clearance and Escalation; Information Barrier Advisory; Personal Securities Transactions; Trade Surveillance</li></ul>
<ul><li>Maintain and implement Control Room Policies and Procedures</li></ul>
<ul><li>Coordinate and deliver relevant training which include the following topics, as needed: conflicts of interest; handling of Material Non-Public Information; Personal Securities Transactions</li></ul>
<ul><li>Promote business partner focus throughout strategy, communications, and engagement.Ensure business partner focus is built into Control Room culture.This includes understanding our business partner's goals of focusing on our customers</li></ul>
<ul><li>Provide regulatory analysis and advice in relation to organization change initiatives (e.g., new products; processes)</li></ul>
<ul><li>Work closely with the businesses, where relevant, in providing timely regulatory advice to ensure compliance with all relevant laws and regulations, pre-emption and prevention of regulatory violations and ensuring that failures and shortcomings are escalated accordingly</li></ul>
<ul><li>Build and maintain effective partnerships within the business</li></ul>
<ul><li>Ensure that any potential and actual violations (e.g., market abuse; information barrier issues) are identified, escalated, and managed.</li></ul>
<ul><li>Promote awareness of applicable regulatory standards, upstream risks and industry best practice across the business and relevant support areas including risk</li></ul>
<ul><li>Identify areas where regulatory risk standards can be enhanced and assist in their effective implementation</li></ul>
<ul><li>Engage in investigations that may be initiated internally or externally by regulators/other agencies, as well as HR investigations/disciplinary procedures concerning CFG staff</li></ul>
<p></p><p>RISK, EFFICIENCY, AND CONTROL:Operate within Policy Framework, standards and processes, ensuring a consistent and quality approach to work is adopted within the function and that Compliance operates efficiently.</p>
<p>Understand the inherent, material risks of the business/organization.</p>
<ul><li>Establish and deploy robust risk and control frameworks for the Control Room, including communication, training and awareness.</li></ul>
<ul><li>Provide expert support and advice to the business on risk management. This includes interpreting and complying with the risk policy standards and risk management framework.</li></ul>
<ul><li>Provide management with relevant information and reporting and escalate concerns where appropriate.</li></ul>
<p></p><p>PEOPLE MANAGEMENT:Be a visible leader, foster a partnership approach to success, and create an environment which empowers and motivates employees.</p>
<ul><li>Engender a culture which puts customers and people at the heart of the business and promotes good risk management</li></ul>
<ul><li>Ensure deliverables and training modules are completed ahead of the deadline</li></ul>
<ul><li>Ensure your continued development within the organization</li></ul>
<p></p><p>QUALIFICATIONS:</p>
<ul><li>Ability to understand and apply regulations applicable to the Control Room function, including, but not limited, to SEC 10b(5)-1, Rule 138/139, FINRA rules</li></ul>
<ul><li>Ability to interface with IT in order to investigate technical issues, discuss enhancements to existing systems, and development of new systems</li></ul>
<ul><li>Strong analytical and problem solving skills with the ability to exercise sound and balanced judgement</li></ul>
<ul><li>A self-starter with a professional and detailed oriented demeanor</li></ul>
<ul><li>Excellent communication (written and oral) and interpersonal skills, including ability to diffuse potentially volatile situations</li></ul>
<ul><li>Ability to manage multiple, deadline oriented tasks in a fast-paced environment</li></ul>
<ul><li>5+ years of experience in Control Room or equivalent financial services industry experience</li></ul>
<ul><li>Series 7; or Series 24; or strong understanding of financial markets</li></ul>
<ul><li><p>Working knowledge of FIS ECM platform a plus</p>
</li><p></p><li>Proficient working knowledge in Microsoft Office products</li>
</ul><ul><li>Extensive experience of providing compliance advisory support in financial services environments acting as a compliance function representative to other business areas</li></ul>
<ul><li>Influencing and conflict resolution skills</li></ul>
<ul><li>Proven ability to convey complex concepts in a clear and concise manner, to potentially diverse audiences</li></ul>
<ul><li>Proven ability to think strategically and to translate concepts into effective processes</li></ul>
<ul><li>Highly developed creative skills to resolve complex problems and/or identify alternatives where established procedures may not exist</li></ul>
<ul><li>Ability to demonstrate decisiveness and sound judgement on a consistent basis</li></ul>
<p></p><div><b>Pay Transparency</b></div>
<div>The salary range for this position is $97,000 - $129,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.</div>
<div></div><div>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens&rsquo; paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .</div>
<p><i>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p>
<p><b>Equal Employment Opportunity</b></p>
<p>Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p>
</div><div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><p>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</p>
</div><div><p>Disability:IN World's Top Disability Inclusive Business</p>
</div><div><p>Glassdoor
<br>
Best Place to Work in Consulting, Finance &amp; Insurance</p>
</div><div><p>Human Rights Campaign Corporate Equality Index 100 Award</p>
</div><div><p>Newsweek America's Most Charitable Company</p>
</div><div><p>The Banker's
<br>
US Bank of the Year</p></div></div></div></div>

Conduct and Ethics Manager

<div></div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div><b>Job ID</b> 48410 <b>Full/Part Time</b> Full Time <b>Shift</b> 1ST <b>Posting Start Date</b> 07/29/2026 <b>Posting End Date</b> 09/05/2026
<div><p><b>Description</b></p>
<p>Starting Salary: $25 / hour and up</p>
<p></p><p><b>Citizens Bankers</b> are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.</p>
<p></p><p><b>What you'll do</b></p>
<p>Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you&rsquo;re a &ldquo;people person&rdquo; who enjoys building positive relationships with customers, then this is the job for you!</p>
<p></p><p>Using your strong communication and problem-solving skills &mdash; along with your broad range of financial knowledge &mdash; you&rsquo;ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.</p>
<p></p><p>You&rsquo;ll get to know customers&rsquo; personal financial goals and recommend tailored solutions to help achieve them &mdash; like planning for the future, buying a home or opening a new credit card. You&rsquo;ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You&rsquo;ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You&rsquo;ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.</p>
<p></p><p><b>What you'll get</b></p>
<ul><li><i>Meaningful work &amp; relationships</i> &ndash; You&rsquo;ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li>
<li><i>Commitment to community</i> &ndash; Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually</li>
<li><i>Career opportunities, reward, and upskilling</i> &ndash; See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.</li>
<li><i>Exceptional benefits</i> &ndash; Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.</li>
</ul><p><b>Required Qualifications</b></p>
<ul><li>High School degree or GED required</li>
<li>2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals</li>
<li>Ability to effectively ask questions and identify needs to improve the customer relationship</li>
<li>Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions</li>
<li>Demonstrated skills in using digital technology to support the delivery of business goals</li>
<li>Aptitude to problem solve and provide solutions to customer issues</li>
<li>Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration</li>
<li>Self-motivated, confident and ability to multitask effectively</li>
<li>Ability to work branch hours, which can include weekends and evenings</li>
<li>Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.</li>
<li>Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. <b>How to prepare</b>: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You&rsquo;ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You&rsquo;ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.</li>
</ul><p><b>Preferred skills/experience</b></p>
<ul><li>1 year cash handling experience</li>
</ul><p><b>Hours and Work Schedule</b></p>
<ul><li>Hours per Week: 40</li>
<li>Work Schedule: Varies with branch needs and may include weekends and evenings</li>
<li><b>Pay Transparency</b></li>
<li>The salary range for this position is $25.48 - $31.25 per hour, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.</li>
<li>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens&rsquo; paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.</li>
</ul><p><i>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p>
<p><b>Equal Employment Opportunity</b></p>
<p>Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p>
</div><div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><div><p>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</p>
</div><div><p>Disability:IN World's Top Disability Inclusive Business</p>
</div><div><p>Glassdoor
<br>
Best Place to Work in Consulting, Finance &amp; Insurance</p>
</div><div><p>Human Rights Campaign Corporate Equality Index 100 Award</p>
</div><div><p>Newsweek America's Most Charitable Company</p>
</div><div><p>The Banker's
<br>
US Bank of the Year</p></div></div></div></div></div></div></div>

Citizens Banker

<div><div><p><b>Description</b></p>
<p>The <b>Credit Analyst</b> will conduct detailed research and analysis of market data, trends and other factors related to the financing that will be considered as part of credit decisions. The individual will support a team of Portfolio Managers and Relationship Managers to understand and apply credit policy and field questions related to financial analysis and interpreting financial statements. Successful Credit Analysts become well-positioned for a promising career in Commercial Credit and are equipped with the fundamentals of underwriting, which will be transferrable to a wide range of opportunities.</p>
<p></p><p><b>A Day in the Life of a Corporate Banking Credit Analyst</b></p>
<ul><li>Conduct written summaries of related industry and market environments, preliminary customer/prospect analysis including Sponsor analysis, and Borrower&rsquo;s operating history and repayment capacity</li>
<li>Identify situations that may require policy exceptions and make recommendations that mitigate credit risks or remedy possible exceptions</li>
<li>Communicate internally as well as with customers directly on financial analysis or account management issues</li>
<li>Interact directly with Portfolio Managers and Relationship Managers and to answer questions related to financial reporting requirements, interpreting financial statements from other Credit Analysts and maintaining credit files</li>
<li>Participate in the underwriting process and conduct accurate, well organized analysis of various commercial borrowers including financial statement and projection analysis along with preparing profitability, risk and facility rating models</li>
</ul><p><b>What we have to offer</b></p>
<ul><li>Formal training, strategies and tools to support personal growth and the development of strong team relationships</li>
<li>Performance-based career growth opportunities and the opportunity to become a future leader in the Commercial Credit space</li>
<li>Collaborative workforce committed to supporting ideas and feedback and accelerating potential</li>
<li>Team atmosphere of diverse, inclusive professionals committed to making an impact as an organization</li>
<li>Opportunities to volunteer and give back to our local communities</li>
</ul><p><b>Qualifications, Education, Certifications and/or Other Professional Credentials</b></p>
<ul><li>Bachelor&rsquo;s degree is required</li>
<li>Equivalent work experience or completion of formal credit training program and up to 2 years of applied financial analysis working with straight forward to moderately complex credits in a commercial banking environment is strongly preferred</li>
<li>1-3 years of commercial banking experience is preferred. Commercial Banking experience may include internships, formal credit training, business banking, middle market, and/or specialty commercial banking, commercial banking administration, commercial banking operations, commercial credit/risk oversight, and commercial loan documentation/funding/servicing or other relevant experience.</li>
<li>Position requires basic internet search skills, developed knowledge of financial statement spreading and profitability modeling, effective verbal and written communications skills, ability to manage multiple priorities at once</li>
</ul><p><b>Hours &amp; Work Schedule</b></p>
<ul><li>Hours per Week: 40</li>
<li>Work Schedule: Monday through Friday</li>
</ul><p></p><div><b>Pay</b><b>Transparency</b></div>
<div>The salary range for this position is $85,000 - $108,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.</div>
<div>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens&rsquo; paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .</div>
<p><i>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p>
<p><b>Equal Employment Opportunity</b></p>
<p>Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p>
</div><div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><p>Glassdoor
<br>
Best Place to Work in Consulting, Finance &amp; Insurance</p>
</div><div><p>Human Rights Campaign Corporate Equality Index 100 Award</p>
</div><div><p>Newsweek America's Most Charitable Company</p>
</div><div><p>The Banker's
<br>
US Bank of the Year</p>
</div><div><p>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</p>
</div><div><p>Disability:IN Best Places to Work for Disability Inclusion</p></div></div></div></div>

Corporate Banking Credit Analyst I - Foreign Corporate and Aerospace, Defense & Government Services

<div><div><p><b>Description</b></p>
<p><b>New Hire Salary Expectation: </b>50,000.00/year ($24.04/hourly)<br>
<br>
</p><p>Be a part of one of the most exciting new delivery channels at Citizens. Transactions aren&rsquo;t at the heart of banking &mdash; relationships are. You look customers in the eye and greet them through a virtual video session with a smile &mdash; just like you would a friend or a neighbor. Whether you&rsquo;re processing transactions, giving advice and meeting customers needs, or collaborating with your branch team, you provide a memorable, meaningful experience to every customer, every day.</p>
<p>As a <b>Citizens Virtual Assistant</b>, you will be the first line of contact with our valued Citizens customer through a new delivery channel called Interactive Teller Machine. Our mission is to help customers reach their potential no matter where they are on their journey and in this role, you will represent Citizens with a friendly, memorable, and productive customer experience. With a re-imagined banking experience, the Citizens Virtual Assistant will help to educate customers on digital and self-service opportunities, while identifying needs and making appropriate referrals. You will process a variety of routine financial transactions including cashing checks, withdrawals, facilitating deposits, and overseeing credit card and loan payments. The role processes account service and maintenance request and delivers value-add service to account holders like new account opening and lending advice in compliance with our bank policies, guidelines, and procedures to effectively manage risk.</p>
<p><b>What you'll do</b></p>
<p><b>Ensure our customers are extremely satisfied with every interaction:</b></p>
<ul><li>Be the face of Citizens, be professional, friendly and helpful with every interaction</li>
<li>Effectively communicate via video and chat technology</li>
<li>Respond to a variety of incoming customers interactions with a passion to deliver high quality solutions for our customers</li>
<li>Perform routine teller transactions and maintenance requests</li>
<li>Educate customers on the convenient banking options that Citizens offers; online banking, mobile banking, ATM/ITMs, etc.</li>
<li>Provide a memorable, meaningful experience to every customer</li>
</ul><p></p><p><b>Operational Excellence:</b></p>
<ul><li>Ensure strong operational and transactional accuracy while adhering to bank policies, procedures, and regulatory requirements</li>
<li>Maintain composure and professionalism while navigating complex or challenging customer interactions and completing required documentation accurately and efficiently</li>
<li>Demonstrate flexibility and adaptability in support of changing customer and business needs</li>
<li>Spanish certification test administered during onboarding period - must pass</li>
</ul><p></p><p><b>Drives sales through service:</b></p>
<ul><li>Work closely with new and existing customers to understand their financial needs and deepen relationships</li>
<li>Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs</li>
<li>Make referrals to appropriate business lines for new products / services</li>
</ul><p></p><p><b>Be a productive and engaged member of a dynamic team:</b></p>
<ul><li>Bring positive energy and confidence to the team by actively engaging in meaningful conversations, team meetings, and huddles.</li>
<li>Comply with all financial policies and procedures, state and local laws and regulations</li>
<li>Foster strong and effective partnerships</li>
<li>Take advantage of training and coaching to grow with Citizens in other exciting roles</li>
</ul><p></p><p><b>What you'll get</b></p>
<p><b>Meaningful work &amp; relationships</b> &ndash; You&rsquo;ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
<br>
<b>Commitment to community</b> &ndash; You&rsquo;ll flourish in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you
<br>
<b>Recognition &amp; reward</b> &ndash; You&rsquo;ll see your hard work rewarded with promotion, growth and new opportunities
<br>
<b>Training &amp; development</b> &ndash; You&rsquo;ll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you
<br>
<b>Exceptional benefits</b> &ndash; You&rsquo;ll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You&rsquo;ll also get a discount on thousands of gyms, studios and fitness centers.</p><br>
<p><br>
<b>Qualifications</b><b>- Internal</b>
</p><ul><li>High School degree or GED required</li>
<li>Prior banking experience, processing teller transactions and recommending and referring products and services to customers</li>
<li>Positive and customer focused mindset</li>
<li>Strong listening and highly effective communication skills; ability to showcase these skills across video</li>
<li>Proficient in asking questions and identifying needs to enhance the customer relationship</li>
<li>Ability to problem solve and provide solutions to customer issues</li>
<li>Strong computer skills and comfortable using digital technology to support the delivery of business goals</li>
<li>Ability to foster relationships with teammates and partners through collaboration</li>
<li>Energetic, organized, detail-oriented and ability to multitask effectively and in a timely manner</li>
<li>Ability to work hours, which can include weekends and evenings</li>
<li>Proficiency in Spanish</li>
</ul><p></p><p><b>Hours &amp; Work Schedule</b></p>
<p>Hours per Week: 40
<br>
Work Schedule: Monday, Friday, and Saturday required, 5 days on-site</p>
<p><i>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p>
<p><b>Equal Employment Opportunity</b></p>
<p>Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p>
</div><div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><p>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</p>
</div><div><p>Disability:IN World's Top Disability Inclusive Business</p>
</div><div><p>Glassdoor
<br>
Best Place to Work in Consulting, Finance &amp; Insurance</p>
</div><div><p>Human Rights Campaign Corporate Equality Index 100 Award</p>
</div><div><p>Newsweek America's Most Charitable Company</p>
</div><div><p>The Banker's
<br>
US Bank of the Year</p></div></div></div></div>

Virtual Assistant - Spanish Speaking - On-Site

Join Citizens and explore 25   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.