Qureos Mentor

Citizens

<div>Description
The Property Vendor Manager is responsible for fostering effective partnerships with external service providers to ensure seamless operations and continuous improvement across the organization&rsquo;s property portfolio. This role requires a strategic thinker who can balance operational demands with long-term vendor relationship management, all while maintaining a strong commitment to quality and efficiency. Acting as a liaison between internal teams and vendors, the Property Vendor Manager must possess excellent communication skills, meticulous attention to detail, and the ability to troubleshoot complex issues as they arise. Success in this role demands a proactive attitude, analytical prowess, and a firm grasp of contract terms and execution.
They are expected to stay informed on industry trends and regulatory changes, ensuring vendor practices not only uphold organizational goals but also comply with legal and ethical standards. The Property Vendor Manager develops and implements robust vendor evaluation scorecards and monitors contract renewals to maintain continuity and value. In addition, they play a key role in supporting Request for Proposals (RFPs), assisting Procurement in the evaluation and overall vendor award, and transition planning to support a Property service. They will also be crucial in supporting risk management practices by identifying potential vulnerabilities in vendor operations and collaborating on strategies to mitigate those risks.
Primary Responsibilities:<ul><li>
Assess the performance of vendors relative to contracted SLAs and KPIs.</li><li>
Manage the resolution of billing issues with vendors.</li><li>
Coordinate training sessions for vendors regarding internal platforms, such as billing systems and work order management systems.</li><li>
Identify and address performance-based outcomes, including resolving instances of low service performance.</li><li>
Understand key business drivers necessary for task completion.</li><li>
Initiate contract requests, change controls, major contract changes, and/or provide support in RFP derivatives as needed.</li><li>
Communicate the status of contract requests to relevant internal stakeholders.</li><li>
Ensure vendor compliance with established company standards</li></ul>
Qualifications:<ul><li>
Bachelor&rsquo;s Degree from an accredited university in a highly specialty area preferred.</li><li>
High School Diploma or Equivalent required if candidate possesses highly specialized skills sets.</li><li>
5+ years&rsquo; experience in vendor management or similar work field</li><li>
Knowledgeable in current business operating models supporting applications processes</li><li>
Proficient in Microsoft Office applications including Microsoft Project Excel Visio PowerPoint Word</li><li>
Strong organizational skills ability manage priorities striving excellence</li><li>
The ability to manage multiple vendors simultaneously while working under pressure.</li><li>
The ability to identify the impact of service deliverables and hold accountability where necessary.</li><li>
Capable of providing immediate resolutions to minimize service deliverable impacts.</li><li>
High School Diploma or Equivalent required</li><li>
Bachelor&rsquo;s Degree preferred</li><li>
Valid Driver&rsquo;s License required</li></ul>
Hours &amp; Work Schedule:<ul><li>
Hours per Week: 40+</li><li>
Work Schedule Monday - Friday 8am - 5pm</li></ul>
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</div>

Facilities Vendor Relationship Manager

<div>Description
The Retail Transformation team is focused on creating compelling, customer-centric branches that elevate our brand, inspire our colleagues, and drive business value. We bring our brand to life through physical environments that invite connection and reflect our deep commitment to customer experience. Partnering with teams across the organization, we deliver meaningful, innovative spaces aligned to our evolving retail strategy.
As a Retail Branch Designer/Sr. Project Manager, you will play a critical role in shaping Citizens' branch environments. You will lead design efforts from concept through construction, collaborating closely with internal stakeholders and external partners to deliver high-quality, innovative, and brand-aligned spaces. You will manage projects throughout its life cycle, ensuring on-time deliverables, cost control, and quality. On the front-end, you will analyze data to determine programming requirements that align with a digital- and customer-first mindset and develop test-fits that will define the colleague and customer experience. On the back end, you will manage the delivery of design and construction documents, ensuring accuracy and alignment with Citizens design standards. This is a hands-on, results-driven role for an experienced and self-motivated designer who excels in cross-functional collaboration and project execution.
 Primary responsibilities include:<ul><li>
Lead end-to-end architectural design for branch projects, from due diligence site reviews and branch programming through test fits and construction documents.</li><li>
Collaborate with internal stakeholders and external consultants to align design with business objectives, brand standards, and customer needs.</li><li>
Translate performance data, customer insights, and strategic direction into compelling physical design solutions.</li><li>
Produce and review design documentation to ensure code compliance, technical accuracy, and design integrity across different project types.</li><li>
Manage the production and quality of construction documents; review and approve architectural, millwork, and furniture plans.</li><li>
Drive multiple complex projects concurrently &ndash; including non-branch design programs and architectural design standards &ndash; ensuring on-time, on-budget, and on-brand delivery.</li><li>
Champion continuous improvement across design standards, delivery process, and customer experience outcomes.</li><li>
Role involves frequent travel throughout the Citizens footprint.</li></ul>
Qualifications, Education, Certifications and/or Other Professional Credentials<ul><li>
Bachelor&rsquo;s degree in architecture, interior design, environmental design, or related field.</li><li>
5+ years of experience in retail, interior architecture, hospitality, or restaurant design, including construction documentation, construction project management, and project execution.</li><li>
Proven track record managing external architecture/design consultants and delivering multi-site programs.</li><li>
Strong knowledge of building codes, ADA compliance, and construction documentation.</li><li>
Proficiency in AutoCAD, Adobe Creative Suite, and MS Office.</li><li>
Excellent communication skills &ndash; visual, verbal, and written &ndash; with ability to convey design strategy and direction clearly.</li><li>
Ability to work independently, take initiative, and manage priorities in a fast-paced environment but know when to escalate or bring in others.</li><li>
Keen sense of ownership, urgency, and attention to detail, but with the humility to recognize when to seek input or guidance.</li></ul>
Hours &amp; Work Schedule<ul><li>
Hours per Week: 40</li><li>
Work Schedule: M-F, 8:30am-5:00pm</li></ul>
Position is hybrid at Citizens office location.
Pay Transparency
The salary range for this position is $114,041 - $130,000 year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. 
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens&rsquo; paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . 

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</div>

Retail Branch Designer

Join Citizens and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Citizens

ABOUT_COMPANY

Facilities Vendor Relationship Manager

Retail Branch Designer