Qureos Mentor

Citizens

<div><div><p><b>Description</b></p><p>
The role of Wealth Management &ndash; <b>Wealth Ops Processor- Cashiering </b>will be part of an integrated Wealth Management Operations workforce and collaborate with departments responsible for processing annuity transactions; and assisting clients with asset/money movements. Candidates will also participate in actions to efficiently carry out day-to-day Operations by assisting internal clients including, but not limited to, Financial Advisors, Sales Assistants, Risk-Management and Compliance.<br>
<br>
<b>Primary responsibilities include</b></p><ul><li>
Handling all asset/money movement transactions</li><li>
Processing all physical and remote check deposits, as well as stock/bond certificates</li><li>
Incoming mail handling and repository filing</li><li>
Ensuring prompt, accurate and timely resolution of all requests and inquiries, including phone correspondence</li><li>
Field a variety of incoming Financial Advisor calls with a passion to deliver high quality solutions for our customers</li><li>
Gain deeper knowledge and understanding of Wealth Management Investment products (Stocks, Bonds, Mutual Funds, Annuities) to handle customer inquiries with increasing complexity</li></ul><p><b>
Minimum Requirements:</b></p><ul><li><p>
Minimum of 1 year or more of bank/financial services customer service-related experience.</p></li><li><p>
Demonstrated work history of strong attention to detail.</p></li><li><p>
Demonstrated strong interpersonal, verbal, and written communication skills.</p></li><li><p>
Proven ability for positive and customer-focused mindset.</p></li><li><p>
Proven ability to be successful and adapt to a fast-paced, multi-dimensional work environment using strong time management skills.</p></li><li><p>
Proven ability to successfully analyze, problem solve and make decisions independently.</p></li><li><p>
Possess goal oriented professional approach with an interest in Wealth Management and Investment Products.</p></li><li><p>
Completed high school degree or GED equivalent.</p></li></ul><p><b>
Preferred Requirements:</b></p><ul><li>
Securities Licenses such as SIE, Series 7 or Series 63 highly preferred.</li><li>
Demonstrated successful stable work history.</li><li><p>
Completed associates and/or bachelors college degree preferred</p></li></ul><p><b>
Hours &amp; Work Schedule</b></p><ul><li>
Hours per Week: 40</li><li>
M-F: 8:30 AM ET - 5:00 PM ET; Occasional OT Optional</li><li>
100% in office. Once fully trained and performing at high level potential for 1 day WFH every week.</li></ul><p><i><br>
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p><p><b>
Equal Employment Opportunity</b></p><p>
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p></div>
<div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
<div></div>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><div>Glassdoor Best Place to Work in Consulting, Finance &amp; Insurance</div>
</div><div><div>The Banker's
<br>
US Bank of the Year</div>
</div><div><div>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</div>
</div><div><div>Disability:IN Best Places to Work for Disability Inclusion</div>
</div><div><div>Human Rights Campaign Corporate Equality Index 100 Award</div></div></div></div></div><p></p>

Wealth Ops Processor- Cashiering

<div><div><p><b>Description</b></p><p>
There&rsquo;s no better time to be a Citizen! We are growing and looking to add to our Marketing Optimization team.</p><p>
We are seeking a strategic Marketing Senior Data Analyst to collaborate with Checking and Deposit Acquisition Marketing that will drive incremental, high quality household growth by evaluating campaign strategies and customer targeting approaches. The analyst will focus on optimizing marketing performance through data-driven insights that improve efficiency, maximize customer net present value, and support long-term customer growth across channels and markets.</p><p>
As the Marketing Analytics Single Point of Contact (SPOC), the Senior Marketing Data Analyst serves as the primary analytics partner for the Enterprise Marketing team, with a specific focus on Checking and Deposit Acquisition. Acting as the central point of contact between marketing stakeholders, data science, and analytics teams, the analyst evaluates campaign performance, optimizes channel and audience strategies, and delivers actionable recommendations that improve marketing efficiency and business outcomes. The analyst brings end-to-end ownership of analytics deliverables, ensuring insights are actionable, aligned to business priorities, and consistently delivered to stakeholders. This role requires a strong blend of advanced analytics, business acumen, and stakeholder partnership, with the ability to synthesize complex data into clear insights that inform decision-making across acquisition and long-term customer value.</p><p><b>
Primary responsibilities include:</b></p><ul><li><p>
Partner with marketing stakeholders to understand business goals, acquisition strategies, testing roadmaps, and success metrics, translating them into analytic approaches and measurement frameworks.</p></li><li><p>
Compile and assess data for analysis, extracting relevant insights and implementable solutions for our marketing partners.</p></li><li><p>
Support experimentation and optimization efforts by helping design measurement approaches, interpreting test results, and recommending next actions.</p></li><li><p>
Proactively identify opportunities to improve marketing efficiency and provide actionable recommendations.</p></li><li><p>
Become an expert across marketing channels, customer segments and key markets tracked by Citizens&rsquo; Enterprise Marketing team to contextualize business activities and priorities.</p></li><li><p>
Document and communicate technical/analytic results, insights, and recommendations to both technical and non-technical audiences.</p></li><li><p>
Collaborate with data scientists and analysts on our team to brainstorm solutions, understand data availability and tools, provide project updates, and share ideas.</p></li></ul><p>
Our preference would be to have a chosen candidate with onsite capabilities in the greater Boston, MA or Columbus, OH areas, however we are open to remote employment within the United States for the ideal candidate.</p><p><b>
Required Skills/Experience:</b></p><ul><li><p>
5+ years of experience in quantitative analytics including marketing analytics, financial modeling, applied statistics, or equivalent.</p></li><li><p>
5+ years of Python experience.</p></li><li><p>
3+ years of SQL experience.</p></li><li><p>
Experience or exposure to data and analytics in Banking and/or Financial Services industry.</p></li><li><p>
Strong written and verbal communication skills required with an ability to successfully communicate analytic results, insights, and resulting business implications to non-technical business partners.</p></li><li><p>
Strong sense of ownership, relentless curiosity and self-driven approach to problem solving.</p></li><li><p>
Demonstrated ability to play a leadership role in complex analytical projects.</p></li><li><p>
Ability to work in a team environment and collaborate with colleagues who have a background in statistics and database development/maintenance.</p></li><li><p>
Experience in complex experimental designs, marketing mix models and attribution models preferred.</p></li></ul><p><b>
Education, Certifications and/or Other Professional Credentials:</b></p><ul><li><p>
Bachelor&rsquo;s Degree in statistics, economics, computer science, engineering or similar quantitative field required; master&rsquo;s degree preferred.</p></li></ul><p><b>
Hours and Work Schedule:</b></p><ul><li>
Hours per Week: 40</li><li>
Work Schedule: Monday - Friday</li><li>
Hybrid: 4 days per week on-site, 1 day remote</li></ul><p><i>
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p><p><b>
Equal Employment Opportunity</b></p><p>
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p></div>
<div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
<div></div>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><div>Glassdoor Best Place to Work in Consulting, Finance &amp; Insurance</div>
</div><div><div>The Banker's
<br>
US Bank of the Year</div>
</div><div><div>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</div>
</div><div><div>Disability:IN Best Places to Work for Disability Inclusion</div>
</div><div><div>Human Rights Campaign Corporate Equality Index 100 Award</div></div></div></div></div><p></p>

Sr Marketing Data Analyst- Checking & Deposits

<div><div><p><b>Description</b></p><p>
The Enterprise Technology &amp; Security (ETS) Risk Senior Analyst leads the identification, assessment, and mitigation of technology-related risks, ensuring the organization's risk management practices are robust and effective. Serving as a key contributor within a first-line risk team, this role works directly with Risk Managers to execute control monitoring and testing that aligns with the bank's risk appetite framework, regulatory expectations, and industry standards. You will oversee end-to-end testing execution, apply advanced risk judgment, and mentor analysts to strengthen testing consistency and documentation quality. This role requires the ability to influence stakeholders through data-driven insights, proactively identify emerging risks, and drive continuous improvements in monitoring, analytics, and automation. This role requires strong professional judgment, high quality documentation, and timely communication to support a resilient control environment and informed risk decisions. The Senior Analyst applies deep knowledge of frameworks such as Cybersecurity Risk Institute (CRI) Profile, NIST 800-53, and NIST Cybersecurity Framework to assess risk and drive meaningful improvements in the bank's security and technology risk posture.</p><div><p><b>
Responsibilities</b></p></div><ul><li><p>
Lead planning and execution of control monitoring and testing across multiple complex technology and cybersecurity processes, ensuring adherence to methodology, timelines, and quality standards.</p></li><li><p>
Independently perform and/or oversee control design and operating effectiveness testing; review workpapers and evidence for completeness, accuracy, and audit readiness.</p></li><li><p>
Assess material controls and evaluate whether enhanced controls and remediation actions are effective to support issue validation and closure.</p></li><li><p>
Ensure testing results are documented clearly and accurately in the system of record and supporting tools, producing audit-ready documentation suitable for QA, Internal Audit, and Regulatory review.</p></li><li><p>
Proactively escalate significant control deficiencies, emerging risks, and delivery risks; drive follow-up with stakeholders to achieve timely resolution.</p></li><li><p>
Lead issue validation testing to confirm remediation effectiveness and provide evidence-based recommendations to support issue closure.</p></li><li><p>
Support and/or lead Risk and Control Self-Assessments (RCSAs), including creation and validation of process maps that reflect key processes, risks, and controls.</p></li><li><p>
Lead identification and prioritization of opportunities to enhance testing through automation, data analytics, and improved key control metrics (KRIs/KCMs); partner with stakeholders to support implementation.</p></li><li><p>
Strengthen continuous monitoring by refining metrics, improving coverage, and leveraging trend and anomaly analysis to increase risk signal and reduce noise.</p></li><li><p>
Build and expand trusted relationships across business and technology stakeholders; influence outcomes through compelling, fact-based analysis and clear recommendations.</p></li><li><p>
Mentor junior analysts on risk methodology, documentation standards, and analytical techniques.</p></li><li><p>
Stay current on regulatory changes, emerging technology risks, and evolving industry frameworks.</p></li><li><p>
Proactively pursue ongoing professional development, including relevant certifications, industry training, etc. to maintain current knowledge in a rapidly evolving field.</p></li></ul><div><p><b>
Experience &amp; Skills</b></p></div><p>
Required:</p><ul><li><p>
5&ndash;7 years of progressive experience in IT risk management, information security, or internal audit.</p></li><li><p>
Working knowledge of control frameworks including CRI Profile, NIST 800-53, NIST CSF, COBIT, and/or ITIL.</p></li><li><p>
Experience conducting or supporting RCSAs, control testing, and risk assessments in a regulated environment.</p></li><li><p>
Strong analytical and problem-solving skills with the ability to interpret complex data and translate findings into actionable recommendations.</p></li><li><p>
Demonstrated ability to manage multiple concurrent priorities with minimal oversight.</p></li><li><p>
Strong interpersonal and written communication skills; able to convey technical risk concepts to non-technical stakeholders.</p></li><li><p>
Proficiency with GRC platforms (e.g., Archer), ITSM tools (e.g., ServiceNow, Jira), and security tools (e.g., Splunk, Qualys, DataDog, Wiz, and/or CyberArk).</p></li><li><p>
Experience with cloud platforms such as AWS, Azure</p></li><li><p>
Familiarity with reporting tools (Tableau, PowerBi)</p></li></ul><p>
Preferred:</p><ul><li><p>
Experience in a regulated financial institution or banking environment.</p></li><li><p>
Familiarity with cloud infrastructure risk, cyber recovery, or third-party risk management.</p></li><li><p>
Prior experience responding to regulatory exams or supporting audit remediation.</p></li></ul><div><p><b>
Education</b></p></div><ul><li><p>
Bachelor's degree in Information Technology, Cybersecurity, Business, or a related field required; Master's degree preferred.</p></li><li>
One or more of the following certifications are preferred:</li><li>
CISA (Certified Information Systems Auditor)</li><li>
CRISC (Certified in Risk and Information Systems Control)</li><li>
CISM (Certified Information Security Manager)</li><li>
AWS Cloud Practitioner or Microsoft Azure Fundamentals</li></ul><p><b>
Hours &amp; Work Schedule</b></p><ul><li>
Hours per Week: 40</li><li>
Work Schedule: Monday-Friday</li><li>
Hybrid: 4 days per week onsite, 1 day remote</li></ul><p><i>
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p><p><b>
Equal Employment Opportunity</b></p><p>
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p></div>
<div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
<div></div>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><div>Glassdoor Best Place to Work in Consulting, Finance &amp; Insurance</div>
</div><div><div>The Banker's
<br>
US Bank of the Year</div>
</div><div><div>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</div>
</div><div><div>Disability:IN Best Places to Work for Disability Inclusion</div>
</div><div><div>Human Rights Campaign Corporate Equality Index 100 Award</div></div></div></div></div><p></p>

Senior Technology Risk Analyst – Monitoring and Testing

<div><div><p><b>Description</b></p><div><div><p>
The Digital Content Manager role is a leader within the Digital Content &amp; Experience Strategy team, responsible for defining and overseeing the multi-channel content strategy supporting the Consumer bank businesses including, Student, Checking, Credit Card, Deposits, Convenience, Mortgage and Home Lending.</p></div><div><p>
This role ensures a consistent, differentiated, and credible voice across channels, one that strengthens brand authority, drives engagement, and supports business growth. Reporting to the Vice President, Head of Enterprise Content, this person sets the overarching content strategy for these businesses and leads a team of content strategists to translate complex financial insights into compelling, audience centric thought leadership that drive discoverability and earns trust.</p></div><div><p>
The ideal candidate brings deep expertise across content strategy, social media, podcasting, webinars, video, and digital marketing to help partner teams deliver distinctive and relevant content experiences that drive action. Success will be measured through a balanced set of KPIs, including upper funnel awareness, mid-funnel engagement, and conversion.</p></div><div><p>
This role works closely with peers across marketing and corporate communications to align goals, ensure cohesion, and drive integrated execution. The successful candidate is a strategic, self-motivated leader with experience in consumer products, content, social, SEO, and digital marketing who thrives in a fast-paced, highly collaborative environment.</p></div><div><p><b>
Responsibilities</b></p></div><div><ul><li><p>
Lead the strategic content vision aligning messaging to business objectives and audience insights to Mass Affluent and Affluent audiences, balancing multiple business priorities and relationships simultaneously.</p></li></ul></div><div><ul><li><p>
Lead, mentor, and develop a team of content strategists fostering a culture of insight driven, audience first storytelling.</p></li></ul></div><div><ul><li><p>
Guides the team in leveraging research, data, and performance insights to inform content recommendations, with consideration for market trends, customer needs, business outcomes, and available resources.</p></li></ul></div><div><ul><li><p>
Partner with SEO &amp; Discoverability partners to continually elevate content discovery across search engines, LLMs to build an authoritative voice.</p></li></ul></div><div><ul><li><p>
Lead regular performance reporting for business partners and the Enterprise social media and content strategy team to assess impact and optimize future plans.</p></li></ul></div><div><ul><li><p>
Partner with internal teams and external agencies to execute approved strategies on time and within budget.</p></li></ul></div><div><ul><li><p>
Support budget planning, commitment, and billing processes related to content and social execution.</p></li></ul></div><div><ul><li><p>
Build strong cross functional relationships, operate independently, and manage project execution, deliverables, and additional‑ responsibilities as assigned by the Vice President, Head of Enterprise Content.</p></li></ul></div><div><p><b>
Qualifications</b></p></div><div><ul><li><p>
Proven experience leading and managing multiple content marketing initiatives simultaneously.</p></li></ul></div><div><ul><li><p>
Strong ability to prioritize and adapt deliverables in response to evolving market conditions and business needs.</p></li></ul></div><div><ul><li><p>
Demonstrated analytical skills, with the ability to interpret data and metrics to inform strategic marketing decisions.</p></li></ul></div></div><div><div><ul><li><p>
Deep curiosity and understanding of content strategy, marketing campaigns, and digital channel opportunities.</p></li></ul></div><div><ul><li><p>
Adaptable mindset with a commitment to continuous learning and innovation.</p></li></ul></div><div><ul><li><p>
Experience with financial content marketing preferred.</p></li></ul></div><div><ul><li><p>
6&ndash;8 years of progressive experience in content strategy, social media, or digital marketing.</p></li></ul></div></div><p></p><p><b>
Hours &amp; Work Schedule</b></p><ul><li>
Hours per Week: 40</li><li>
Work Schedule: M-F 8-5 In office 4 days remote 1 day. This role can be located in Boston MA, Westwood MA, New York NY, or Pittsburgh PA. Relocation not available.</li></ul><p><b>
Pay Transparency</b></p><p>
The salary range for this position is $124,000 - $150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.</p><p>
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens&rsquo; paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .</p><p>
#LI-Citizens2</p><p><i>
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p><p><b>
Equal Employment Opportunity</b></p><p>
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p></div>
<div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
<div></div>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><div>Glassdoor Best Place to Work in Consulting, Finance &amp; Insurance</div>
</div><div><div>The Banker's
<br>
US Bank of the Year</div>
</div><div><div>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</div>
</div><div><div>Disability:IN Best Places to Work for Disability Inclusion</div>
</div><div><div>Human Rights Campaign Corporate Equality Index 100 Award</div></div></div></div></div><p></p>

Digital Content Management Manager for Consumer Products

<div><div><p><b>Description</b></p><p><b>
Description</b></p><p>
The Data Science Manger for Profitability Modeling will leverage a strong background in business economics, Statistics, and technology development to deliver models that forecast business performance based on customer data, macro factors and treatment effects for all consumer lending products.The successful candidate will be intellectually curious, and delivery focused, aligning priorities across multiple stakeholders to mathematically model causal relationships that are explainable to business leaders and allow for differentiated decision making across the consumer lending organization.</p><p><b>
Primary Responsibilities</b>:</p><ul><li>
Perform or lead the performance of exploratory data analysis to understand relationships and opportunities to influence outcomes, while being able to quickly iterate common feature transformation and model types to find the best predictive models</li><li>
Develop and document proofs of concept to verify your ideas, including counterfactual explanations for interpretability</li><li>
Work closely with Line of Business to make sure that the proposed solution is performing as it should and is correctly understood</li><li>
Support model validation and model back testing</li><li>
Identify opportunities to apply the latest advancements in pricing theory and ML/AI modeling to build, test, and validate predictive models</li><li>
Leverage expertise in both statistical modeling and business financial analysis to move past association and identify causal relationships</li><li>
Actively mentor Data Scientists and Junior Data Scientists on good software practices</li><li>
Develop and embed automated processes for predictive model validation, deployment, and implementation</li><li>
Develop Pricing modeling pipelines and actively contribute high-quality, production-ready code</li><li>
Support ad-hoc requests from the line of business by understanding, communicating, and managing model risks</li><li>
Create and follow written risk and compliance policies, standards, and procedures for business activities</li></ul><p><b>
Qualifications</b></p><p><b>
Required Skills/Experience</b></p><ul><li>
6+ years of industry experience leading the design, development, and deployment of pricing models</li><li>
Experience being the technical lead for multiple project teams simultaneously</li><li>
Previous experience mentoring, training, and developing junior members of the team; experience in employee performance reviews</li><li>
Expert understanding of Python and other common languages and the ability to develop and maintain a flexible code base</li><li>
Require experience building classic regression and ML models for Credit Cards</li><li>
Extensive experience in financial modeling, loss forecasting, utilization, P&amp;L and Cash flow analysis</li><li>
Experience with cloud-based ecosystems, including managing on demand compute resources</li><li>
Experience in an Agile working environment and related project management tools</li><li>
Experience with version control practices and tools (Git, etc.)</li><li>
Excellent written and verbal communication skills</li></ul><p><b>
Education</b></p><ul><li>
Master's Degree or higher in Statistics/Mathematics/Economics</li></ul><p><b>
Hours &amp; Work Schedule</b></p><ul><li>
Hours per Week: 40</li><li>
Work Schedule: Monday - Friday</li><li>
Hybrid: 4 days per week on site, 1 day remote</li></ul><p><i>
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p><p><b>
Equal Employment Opportunity</b></p><p>
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p></div>
<div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
<div></div>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><div>Glassdoor Best Place to Work in Consulting, Finance &amp; Insurance</div>
</div><div><div>The Banker's
<br>
US Bank of the Year</div>
</div><div><div>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</div>
</div><div><div>Disability:IN Best Places to Work for Disability Inclusion</div>
</div><div><div>Human Rights Campaign Corporate Equality Index 100 Award</div></div></div></div></div><p></p>

Data Science Manager- Pricing Profitability

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Citizens' equity research department covers 400+ public companies and provides institutional clients with comprehensive industry knowledge, unique insight and actionable information. Our senior research analysts are charged with developing proprietary investment themes, anticipating secular and cyclical changes and producing action-oriented reports. Citizens follows companies in seven broad growth industries: Technology, Healthcare, Financial Services, Consumer, Industrial , Digital Infrastructure and Real Estate&mdash;and produces specialized equity research that enables investors to understand and invest in complicated growth stocks profitably.
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 We are seeking an Associate to join its Healthcare Research Group in New York, specifically working within the Biotechnology and Biopharmaceuticals team. The Research Associate will be involved in all facets of research activities and will play an integral role supporting the coverage of more than 25 publicly traded biotech and biopharma companies interacting with company executives, presenting to the salesforce, and communicating with public investors, venture capital firms and private equity firms.
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 The specific responsibilities of the Associate include, but are not limited to, writing research reports, financial analysis and modeling, conducting industry and company-specific research, coordinating the various processes involved in generating actionable, proprietary research.
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 As part of their responsibilities, the associate will be expected to study for and pass the Securities Industry Essentials (SIE) exam as well as the Series 86 and Series 87 exams.
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 <strong>
  Responsibilities
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  <br/>
 </strong>
 <ul>
  <li>
   Create and maintain financial models
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   Perform financial analysis and due diligence
  </li>
  <li>
   Write company specific and thematic investment-driven research reports
  </li>
  <li>
   Conduct research from the primary literature, proprietary databases, tailored industry surveys
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  <li>
   Attend meetings with management teams and investor conferences
  </li>
  <li>
   Analyze and update investment themes and ideas across the Internet sector
  </li>
  <li>
   Respond to requests from institutional sales force and from clients
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   <br/>
  </li>
 </ul>
 <strong>
  Skills/Qualifications Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1-2 years of research experience strongly preferred
  </li>
  <li>
   Live in, or ability to relocate to, New York
  </li>
  <li>
   An understanding of stocks and the stock market
  </li>
  <li>
   Basic understanding of accounting and finance
  </li>
  <li>
   Bachelor's degree along with outstanding academic achievement, preferably in fields of biomedical science, MD/PhD strongly preferred. CFA, MBA, or courses in financial modeling or accounting preferable.
  </li>
  <li>
   High level of proficiency with Excel
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Strong leadership and team working skills
  </li>
  <li>
   Superior work ethic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Hours &amp; Work Schedule
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hours per Week: 40
  </li>
  <li>
   Work Schedule: Mondays to Fridays in person at 1301 Avenue of the Americas, New York, New York
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Pay Transparency
  <br/>
  <br/>
 </strong>
 The salary range for this position is $110,000 to $140,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
 <br/>
 <br/>
 We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens&rsquo; paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
 <br/>
 <br/>
 <em>
  Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
  <br/>
  <br/>
 </em>
 <strong>
  Equal Employment Opportunity
  <br/>
  <br/>
 </strong>
 Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
 <br/>
 <br/>
 <strong>
  Why Work for Us
  <br/>
  <br/>
 </strong>
 At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
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 <br/>
 Posting End Date: 04/15/2026
</div>


Associate Equity Research - Biopharma and Biotech

<div><div><p><b>Description</b></p><p>
Be a part of one of the most exciting new delivery channels at Citizens. Transactions aren&rsquo;t at the heart of banking &mdash; relationships are. That&rsquo;s why we&rsquo;re not looking for just any Virtual Assistant. We&rsquo;re looking for <b>Citizens Virtual Assistants</b>. What sets these colleagues apart? You look customers in the eye and greet them through a virtual video session with a smile &mdash; just like you would a friend or a neighbor. Whether you&rsquo;re processing transactions, giving advice and meeting customers needs, or collaborating with your branch team, you provide a memorable, meaningful experience to every customer, every day.</p><p>
As a <b>Citizens Virtual Assistant</b>, you will be the first line of contact with our valued Citizens customer through a new delivery channel called Interactive Teller Machine. Our mission is to help customers reach their potential no matter where they are on their journey and in this role, you will represent Citizens with a friendly, memorable, and productive customer experience. With a re-imagined banking experience, the Citizens Virtual Assistant will help to educate customers on digital and self-service opportunities, while identifying needs and making appropriate referrals. You will process a variety of routine financial transactions including cashing checks, withdrawals, facilitating deposits, and overseeing credit card and loan payments. The role processes account service and maintenance request and delivers value-add service to account holders like new account opening and lending advice in compliance with our bank policies, guidelines, and procedures to effectively manage risk.</p><p><b>
What you'll do</b></p><ul><li><b>
Ensure our customers are extremely satisfied with every interaction</b>:</li><li>
Be the face of Citizens, be professional, friendly and helpful with every interaction</li><li>
Effectively communicate via video technology</li><li>
Respond to a variety of incoming customers interactions with a passion to deliver high quality solutions for our customers</li><li>
Perform routine teller transactions and maintenance requests</li><li>
Educate customers on the convenient banking options that Citizens offers; online banking, mobile banking, ATM/ITMs, etc.</li><li>
Provide a memorable, meaningful experience to every customer</li><li><b>
Drives sales through service</b>:</li><li>
Work closely with new and existing customers to understand their financial needs and deepen relationships</li><li>
Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs</li><li>
Make referrals to appropriate business lines for new products / services</li><li><b>
Be a productive and engaged member of a dynamic team:</b></li><li>
Comply with all financial policies and procedures, state and local laws and regulations</li><li>
Foster strong and effective partnerships</li><li>
Take advantage of training and coaching to grow with Citizens in other exciting roles</li><li>
Bring positive energy and confidence to Citizens and its customers every day</li></ul><p><b>
What you'll get</b></p><ul><li><b>
Meaningful work &amp; relationships</b> &ndash; You&rsquo;ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li><li><b>
Commitment to community</b> &ndash; You&rsquo;ll flourish in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you</li><li><b>
Recognition &amp; reward</b> &ndash; You&rsquo;ll see your hard work rewarded with promotion, growth and new opportunities</li><li><b>
Training &amp; development</b> &ndash; You&rsquo;ll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you</li><li><b>
Exceptional benefits</b> &ndash; You&rsquo;ll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You&rsquo;ll also get a discount on thousands of gyms, studios and fitness centers.</li></ul><p><b>
Qualifications</b></p><ul><li>
High School degree or GED required</li><li>
Prior banking experience, processing teller transactions and recommending and referring products and services to customers</li><li>
Positive and customer focused mindset</li><li>
Strong listening and highly effective communication skills; ability to showcase these skills across video</li><li>
Proficient in asking questions and identifying needs to enhance the customer relationship</li><li>
Ability to problem solve and provide solutions to customer issues</li><li>
Strong computer skills and comfortable using digital technology to support the delivery of business goals</li><li>
Ability to foster relationships with teammates and partners through collaboration</li><li>
Energetic, organized, detail-oriented and ability to multitask effectively and in a timely manner</li><li>
Ability to work hours, which can include weekends and evenings</li><li><b>
Bilingual Spanish speaking required</b></li></ul><p><b>
Hours &amp; Work Schedule</b></p><ul><li>
Hours per Week: 40</li><li>
Work Schedule: M, F, and Sat required, hours Monday- Friday 830am-530pm, Saturday 830am-330pm, fully on site in Johnston RI (Sundays and 1 week day Tu/Wed/Th off)</li></ul><p><i>
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p><p><b>
Equal Employment Opportunity</b></p><p>
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p></div>
<div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
<div></div>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><div>Glassdoor Best Place to Work in Consulting, Finance &amp; Insurance</div>
</div><div><div>The Banker's
<br>
US Bank of the Year</div>
</div><div><div>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</div>
</div><div><div>Disability:IN Best Places to Work for Disability Inclusion</div>
</div><div><div>Human Rights Campaign Corporate Equality Index 100 Award</div></div></div></div></div><p></p>

Virtual Assistant - On-Site

Join Citizens and explore 23   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.