Qureos Mentor

Citizens

Citizens Bank offers a dynamic work environment where colleagues can thrive both personally and professionally. The company emphasizes growth opportunities across various career paths, from branch roles to technology positions. Citizens is committed to fostering an inclusive culture and supporting community engagement, making a meaningful impact in the areas they serve. With a focus on employee satisfaction, Citizens Bank has been recognized as a top workplace in the finance and consulting sectors.

<div><div><p><b>Description</b></p>
<p>The <b>Credit Analyst</b> will conduct detailed research and analysis of market data, trends and other factors related to the financing that will be considered as part of credit decisions. The individual will support a team of Portfolio Managers and Relationship Managers to understand and apply credit policy and field questions related to financial analysis and interpreting financial statements. Successful Credit Analysts become well-positioned for a promising career in Commercial Credit and are equipped with the fundamentals of underwriting, which will be transferrable to a wide range of opportunities.</p>
<p></p><p><b>A Day in the Life of a Corporate Banking Credit Analyst</b></p>
<ul><li>Conduct written summaries of related industry and market environments, preliminary customer/prospect analysis including Sponsor analysis, and Borrower&rsquo;s operating history and repayment capacity</li>
<li>Identify situations that may require policy exceptions and make recommendations that mitigate credit risks or remedy possible exceptions</li>
<li>Communicate internally as well as with customers directly on financial analysis or account management issues</li>
<li>Interact directly with Portfolio Managers and Relationship Managers and to answer questions related to financial reporting requirements, interpreting financial statements from other Credit Analysts and maintaining credit files</li>
<li>Participate in the underwriting process and conduct accurate, well organized analysis of various commercial borrowers including financial statement and projection analysis along with preparing profitability, risk and facility rating models</li>
</ul><p><b>What we have to offer</b></p>
<ul><li>Formal training, strategies and tools to support personal growth and the development of strong team relationships</li>
<li>Performance-based career growth opportunities and the opportunity to become a future leader in the Commercial Credit space</li>
<li>Collaborative workforce committed to supporting ideas and feedback and accelerating potential</li>
<li>Team atmosphere of diverse, inclusive professionals committed to making an impact as an organization</li>
<li>Opportunities to volunteer and give back to our local communities</li>
</ul><p><b>Qualifications, Education, Certifications and/or Other Professional Credentials</b></p>
<ul><li>Bachelor&rsquo;s degree is required</li>
<li>Equivalent work experience or completion of formal credit training program and up to 2 years of applied financial analysis working with straight forward to moderately complex credits in a commercial banking environment is strongly preferred</li>
<li>1-3 years of commercial banking experience is preferred. Commercial Banking experience may include internships, formal credit training, business banking, middle market, and/or specialty commercial banking, commercial banking administration, commercial banking operations, commercial credit/risk oversight, and commercial loan documentation/funding/servicing or other relevant experience.</li>
<li>Position requires basic internet search skills, developed knowledge of financial statement spreading and profitability modeling, effective verbal and written communications skills, ability to manage multiple priorities at once</li>
</ul><p><b>Hours &amp; Work Schedule</b></p>
<ul><li>Hours per Week: 40</li>
<li>Work Schedule: Monday through Friday</li>
</ul><p></p><div><b>Pay</b><b>Transparency</b></div>
<div>The salary range for this position is $85,000 - $108,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.</div>
<div>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens&rsquo; paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .</div>
<p><i>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p>
<p><b>Equal Employment Opportunity</b></p>
<p>Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p>
</div><div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><p>Glassdoor
<br>
Best Place to Work in Consulting, Finance &amp; Insurance</p>
</div><div><p>Human Rights Campaign Corporate Equality Index 100 Award</p>
</div><div><p>Newsweek America's Most Charitable Company</p>
</div><div><p>The Banker's
<br>
US Bank of the Year</p>
</div><div><p>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</p>
</div><div><p>Disability:IN Best Places to Work for Disability Inclusion</p></div></div></div></div>

Corporate Banking Credit Analyst I - Foreign Corporate and Aerospace, Defense & Government Services

<div><div><p><b>Description</b></p>
<p><b>New Hire Salary Expectation: </b>50,000.00/year ($24.04/hourly)<br>
<br>
</p><p>Be a part of one of the most exciting new delivery channels at Citizens. Transactions aren&rsquo;t at the heart of banking &mdash; relationships are. You look customers in the eye and greet them through a virtual video session with a smile &mdash; just like you would a friend or a neighbor. Whether you&rsquo;re processing transactions, giving advice and meeting customers needs, or collaborating with your branch team, you provide a memorable, meaningful experience to every customer, every day.</p>
<p>As a <b>Citizens Virtual Assistant</b>, you will be the first line of contact with our valued Citizens customer through a new delivery channel called Interactive Teller Machine. Our mission is to help customers reach their potential no matter where they are on their journey and in this role, you will represent Citizens with a friendly, memorable, and productive customer experience. With a re-imagined banking experience, the Citizens Virtual Assistant will help to educate customers on digital and self-service opportunities, while identifying needs and making appropriate referrals. You will process a variety of routine financial transactions including cashing checks, withdrawals, facilitating deposits, and overseeing credit card and loan payments. The role processes account service and maintenance request and delivers value-add service to account holders like new account opening and lending advice in compliance with our bank policies, guidelines, and procedures to effectively manage risk.</p>
<p><b>What you'll do</b></p>
<p><b>Ensure our customers are extremely satisfied with every interaction:</b></p>
<ul><li>Be the face of Citizens, be professional, friendly and helpful with every interaction</li>
<li>Effectively communicate via video and chat technology</li>
<li>Respond to a variety of incoming customers interactions with a passion to deliver high quality solutions for our customers</li>
<li>Perform routine teller transactions and maintenance requests</li>
<li>Educate customers on the convenient banking options that Citizens offers; online banking, mobile banking, ATM/ITMs, etc.</li>
<li>Provide a memorable, meaningful experience to every customer</li>
</ul><p></p><p><b>Operational Excellence:</b></p>
<ul><li>Ensure strong operational and transactional accuracy while adhering to bank policies, procedures, and regulatory requirements</li>
<li>Maintain composure and professionalism while navigating complex or challenging customer interactions and completing required documentation accurately and efficiently</li>
<li>Demonstrate flexibility and adaptability in support of changing customer and business needs</li>
<li>Spanish certification test administered during onboarding period - must pass</li>
</ul><p></p><p><b>Drives sales through service:</b></p>
<ul><li>Work closely with new and existing customers to understand their financial needs and deepen relationships</li>
<li>Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs</li>
<li>Make referrals to appropriate business lines for new products / services</li>
</ul><p></p><p><b>Be a productive and engaged member of a dynamic team:</b></p>
<ul><li>Bring positive energy and confidence to the team by actively engaging in meaningful conversations, team meetings, and huddles.</li>
<li>Comply with all financial policies and procedures, state and local laws and regulations</li>
<li>Foster strong and effective partnerships</li>
<li>Take advantage of training and coaching to grow with Citizens in other exciting roles</li>
</ul><p></p><p><b>What you'll get</b></p>
<p><b>Meaningful work &amp; relationships</b> &ndash; You&rsquo;ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
<br>
<b>Commitment to community</b> &ndash; You&rsquo;ll flourish in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you
<br>
<b>Recognition &amp; reward</b> &ndash; You&rsquo;ll see your hard work rewarded with promotion, growth and new opportunities
<br>
<b>Training &amp; development</b> &ndash; You&rsquo;ll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you
<br>
<b>Exceptional benefits</b> &ndash; You&rsquo;ll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You&rsquo;ll also get a discount on thousands of gyms, studios and fitness centers.</p><br>
<p><br>
<b>Qualifications</b><b>- Internal</b>
</p><ul><li>High School degree or GED required</li>
<li>Prior banking experience, processing teller transactions and recommending and referring products and services to customers</li>
<li>Positive and customer focused mindset</li>
<li>Strong listening and highly effective communication skills; ability to showcase these skills across video</li>
<li>Proficient in asking questions and identifying needs to enhance the customer relationship</li>
<li>Ability to problem solve and provide solutions to customer issues</li>
<li>Strong computer skills and comfortable using digital technology to support the delivery of business goals</li>
<li>Ability to foster relationships with teammates and partners through collaboration</li>
<li>Energetic, organized, detail-oriented and ability to multitask effectively and in a timely manner</li>
<li>Ability to work hours, which can include weekends and evenings</li>
<li>Proficiency in Spanish</li>
</ul><p></p><p><b>Hours &amp; Work Schedule</b></p>
<p>Hours per Week: 40
<br>
Work Schedule: Monday, Friday, and Saturday required, 5 days on-site</p>
<p><i>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p>
<p><b>Equal Employment Opportunity</b></p>
<p>Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p>
</div><div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><p>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</p>
</div><div><p>Disability:IN World's Top Disability Inclusive Business</p>
</div><div><p>Glassdoor
<br>
Best Place to Work in Consulting, Finance &amp; Insurance</p>
</div><div><p>Human Rights Campaign Corporate Equality Index 100 Award</p>
</div><div><p>Newsweek America's Most Charitable Company</p>
</div><div><p>The Banker's
<br>
US Bank of the Year</p></div></div></div></div>

Virtual Assistant - Spanish Speaking - On-Site

<div><div><p><b>Description</b></p><p>
The <b>Office of the Customer (OOC)</b> at Citizens is a critical function responsible for managing complex customer complaints, ensuring regulatory compliance, and driving continuous improvement in customer experience outcomes.</p><p>
As Citizens&rsquo; advances toward a centralized customer experience governance model, the <b>Office of the Customer Quality &amp; Operations Execution Lead</b> will serve as a key individual contributor responsible for leading execution, driving strategic initiatives, and influencing improvements across OOC quality assurance, operations, and customer experience disciplines.</p><p>
This role operates as a senior subject matter expert and thought partner, helping to shape the future-state operating model by advancing data-driven insights, strengthening governance, and delivering scalable process improvements that reduce customer friction and enhance service outcomes.</p><p><b>
Primary Responsibilities</b></p><p><b>
Enterprise Quality &amp; Compliance Leadership</b></p><ul><li>
Lead execution and evolution of the OOC Quality Assurance (QA) program, driving consistency, accuracy, and alignment with complaint handling policies and regulatory expectation</li><li>
Translate QA results into actionable insights that inform coaching strategies, performance improvements, and risk mitigation efforts</li><li>
Support development of enhanced performance frameworks that extend beyond QA scoring to incorporate customer outcomes, operational metrics, and risk indicators</li></ul><p><b>
Operations &amp; Service Delivery Support</b></p><ul><li>
Support centralized OOC Operations functions, including:<ul><li>
Complaint intake, assignment, and case management processes</li><li>
Regulatory portal monitoring and case tracking</li><li>
Customer communications (mail and e-mail), incoming/outgoing mail and workflow coordination</li></ul></li><li>
Contribute to development and delivery of training, onboarding, and procedural documentation to ensure colleague readiness</li><li>
Identify opportunities to improve efficiency, consistency, and scalability of OOC Operations processes</li></ul><p><b>
Data, Reporting &amp; Advanced Analytics</b></p><ul><li>
Own development and delivery of executive-level reporting and insights, including trends in:<ul><li>
OOC Operations performance (including QA, Real-Time Compliance &amp; Operations)</li><li>
Operational efficiency and cycle time improvements</li></ul></li><li>
Leverage dashboards, reporting tools, and emerging technologies (e.g., AI-enabled insights) to proactively identify risks and opportunities</li><li>
Influence decision-making through clear, concise, and regulator-defensible insights and narratives</li></ul><p><b>
Governance &amp; Centralization Enablement</b></p><ul><li>
Support the continued evolution of the OOC as the centralized governance and oversight authority for complaint handling across Citizens</li><li>
Partner with stakeholders to define, implement, and monitor minimum complaint handling standards and control frameworks</li><li>
Ensure alignment with internal policies, regulatory requirements, and enterprise risk management expectations</li></ul><p><b>
Stakeholder Influence &amp; Strategic Partnership</b></p><ul><li>
Serve as a trusted advisor to OOC Leadership, OOC Operations, Compliance and CDLS.</li><li>
Lead or support strategic initiatives and working groups that advance OOC objectives</li><li>
Influence cross-functional teams to adopt customer-centric, risk-aware practices and drive alignment with CX priorities</li></ul><p><b>
What We&rsquo;re Looking For:</b></p><p><b>
Required Skills &amp; Competencies</b></p><ul><li>
Strong executive presence with the ability to influence stakeholders across all levels of the organization</li><li>
Self-starter and comfortable challenging the status quo and taking risks.</li><li>
Advanced analytical and problem-solving skills with the ability to translate complex data into clear insights</li><li>
Demonstrated experience leading cross-functional initiatives and driving measurable outcomes</li><li>
Strong understanding of customer experience, operational processes, and regulatory/compliance environments</li><li>
Ability to operate effectively in a fast-paced, evolving environment with shifting priorities</li><li>
Strong written and verbal communication skills, including experience preparing executive-ready presentations.</li><li>
High attention to detail with strong risk awareness and control mindset</li><li>
Strong attention to detail and work well under pressure to meet deadlines.</li><li>
Motivated to learn and tackle new challenges, embracing a continuous improvement mindset.</li><li>
Advanced proficiency in Microsoft Office applications (Excel, PowerPoint, Word)</li></ul><p><b>
Qualifications, Education, Certifications and/or Other Professional Credentials</b></p><ul><li>
Bachelor&rsquo;s degree in business administration, Communications, or related field Preferred</li><li>
5+ years of experience in:<ul><li>
Customer experience, quality assurance, operations</li><li>
Process improvement, analytics, or program execution</li></ul></li><li><p>
Experience working in a regulated environment (financial services preferred)</p></li></ul><p><b>
Hours &amp; Work Schedule</b></p><ul><li><p>
Hours per Week: 40</p></li><li>
Work Schedule: Monday-Friday, 8:00am - 5:00pm</li><li>
Work Model: Hybrid (4 days in office, 1 day remote)</li><li>
Location (Johnston, RI)</li></ul><p><i>
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p><p><b>
Equal Employment Opportunity</b></p><p>
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p></div>
<div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
<div></div>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><div>Glassdoor Best Place to Work in Consulting, Finance &amp; Insurance</div>
</div><div><div>Human Rights Campaign Corporate Equality Index 100 Award</div>
</div><div><div>Newsweek America's Most Charitable Company</div>
</div><div><div>The Banker's
<br>
US Bank of the Year</div>
</div><div><div>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</div>
</div><div><div>Disability:IN Best Places to Work for Disability Inclusion</div></div></div></div></div><p></p>

Office of the Customer Quality & Operations Execution Lead

<div><div><p><b>Description</b></p><p>
You&rsquo;re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself.</p><p>
As required by Citizens Secrecy Act and the US Patriot Act, the purpose of this position is to investigate cases of both potential money laundering/terrorist financing crimes and BSA/AML violations throughout the entire Citizens footprint utilizing an internal AML application, referrals from business lines, and opensource intelligence such as negative media, internet research, information from peer banks, and information from law enforcement.</p><p>
As an <b>AML Investigator</b>, you will conduct due diligence inquiries on individuals, firms and organizations suspected of money laundering crimes/AML/BSA violations or identified as a member of a higher AML risk population. You will demonstrate excellent communication skills in your interactions with Retail and other business unit managers across Citizens. Additionally, you will be responsible for preparing and filing Suspicious Activity Reports as required by BSA Regulations and making closing recommendations on customers based on account activity. You will collaborate with and provide supporting documentation and information to law enforcement representatives, including IRSCI, Secret Service, Homeland Security, ICE, and the FBI as requested.</p><p>
Most importantly, you&rsquo;ll feel valued for who you are and supported to achieve what&rsquo;s important to you, personally and professionally!</p><p><b>
Primary responsibilities include</b></p><ul><li>
Business Practice: Conduct financial forensic investigations on AML cases involving complex patterns of transactions. Case sources include an internal application, referrals from business lines, law enforcement and department intelligence.</li><li>
Perform an independent assessment of the risk represented by the customer and/or the activity in which the customer has engaged.</li><li>
Determine the best investigative approach for each unique case, ensuring that key questions are addressed and that Compliance AML for Citizens and A department policies/regulatory expectations are satisfied.</li><li>
Exercise critical thinking and critical decision-making skills to efficiently and effectively determine whether or not further investigative and analytical activity is required.</li><li>
Exercise autonomous decision making with regard to status of referred customers/activity, e.g., case/ no case, SAR/ No SAR, customer exit/customer retention.</li><li>
Create and maintain comprehensive case files that document the decision-making process and contain all applicable supporting documentation.</li><li>
Document Suspicious Activity Reports in manner associated with law enforcement audience.</li><li>
Exercise independent discretion regarding problem resolution (investigator is expected to identify, evaluate, and resolve problems rather than just report/refer to Management).</li><li>
Demonstrate the ability to identify and escalate customers/activity that represents a significant risk to Citizens in terms of regulatory compliance, violation of law, or reputation.</li><li>
Compliance Management: Ensure that SARs meet all regulatory requirements and are completed within the required regulatory timeframe.</li>
<li> knowledge of BSA/AML regulations to the analysis/review of customers and activity in order to identify and report suspicious activity.</li><li>
Organize and prioritize work tasks to ensure that a large volume of work is completed in a risk based and efficient manner.</li><li>
Relationship Management: Develop and maintain strong relationships with law enforcement by providing information and documentation to them as requested.</li><li>
Respond to inquiries from Branch and business line personnel on BSA/AML matters.</li><li>
Effectively communicate to bank personnel the rationale behind closing recommendations.</li></ul><p><b>
Qualifications, Education, Certifications and/or Other Professional Credentials</b></p><ul><li><i>
Required Qualifications</i></li><li><div><ul><li><p>
Bachelor Degree Required &ndash; All relevant majors considered including Forensic Accounting, Criminal Justice, Business Administration, etc.</p></li><li><p>
Excellent written and oral communication skills</p></li><li><p>
Strong investigative and research skills</p></li><li><p>
Ability to prioritize a complex work load</p></li><li><p>
Ability to provide high quality service to all business units across CFG and adhere to Quality Standards and Corporate Values</p></li><li><p>
Excellent Microsoft Word and Excel skills along with general proficiency in adapting to new software applications</p></li></ul></div></li><li><i>
Preferred Qualifications</i><ul><li><p>
Knowledge of AML regulations and industry best practices</p></li><li><p>
Knowledge of retail banking, lending and bank operations processes</p></li><li><p>
Other Education or Training Preferred - CAMS certification (Certified Anti-Money Laundering Specialist) desirable.</p></li></ul></li></ul><p><b>
Hours &amp; Work Schedule</b></p><ul><li>
Work Schedule: 40</li><li>
Hours per Week: M-F</li></ul><p><i>
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p><p><b>
Equal Employment Opportunity</b></p><p>
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p></div>
<div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
<div></div>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><div>Glassdoor Best Place to Work in Consulting, Finance &amp; Insurance</div>
</div><div><div>Human Rights Campaign Corporate Equality Index 100 Award</div>
</div><div><div>Newsweek America's Most Charitable Company</div>
</div><div><div>The Banker's
<br>
US Bank of the Year</div>
</div><div><div>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</div>
</div><div><div>Disability:IN Best Places to Work for Disability Inclusion</div></div></div></div></div><p></p>

AML Investigator

<div><div><p><b>Description</b></p><p><b>
Job Summary:</b></p><p>
CFG is a leading financial institution dedicated to providing innovative solutions to manage financial risks and optimize asset and liability portfolios. The Central Model Development team within the Asset Liability Management group is responsible for developing and maintaining models that support strategic decision-making.</p><p>
This role develops, implements, and maintains ALM and CCAR/PPNR models. The position also provides guidance to functional leaders on model impacts and partners with Model Risk Management, Market Risk, and Internal Audit to support model governance and regulatory requirements.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Develop and maintain models supporting balance sheet forecasting for the Asset Liability Management group</li><li>
Build customer behavior models for attrition, origination, and prepayment across deposit and loan products</li><li>
Develop predictive models for market rates and macroeconomic variables related to ALM and CCAR</li><li>
Partner with data science teams under leadership guidance to deliver model solutions</li><li>
Create and maintain model documentation to support validation and governance processes</li><li>
Collaborate with Model Risk Management, Model Validation, and Market Risk for periodic model reviews</li><li>
Monitor model performance and recommend enhancements including overlays, recalibration, or redevelopment</li><li>
Perform sensitivity testing, back testing, and fundamental driver analysis</li><li>
Demonstrate understanding of related models including interest rate and term structure models</li><li>
Propose improvements to loan and deposit modeling and challenge existing assumptions</li><li>
Support development of forward-looking macroeconomic and interest rate views in partnership with Treasury</li><li>
Provide analytical support for balance sheet and liquidity strategy decisions</li><li>
Support initiatives including Balance Sheet Optimization, Funds Transfer Pricing, Mortgage Servicing Rights, CCAR, and DFAST</li><li>
Prepare materials for Asset Liability Committee and senior management</li></ul><p><b>
Required Qualifications:</b></p><ul><li>
Experience applying statistical analysis in Treasury modeling, risk management, forecasting, or pricing within a bank or consulting firm</li><li>
Proficiency in Python, R, or similar analytical programming languages</li><li>
Strong analytical and quantitative modeling skills</li><li>
Experience developing and maintaining financial or risk models</li><li>
Strong communication skills with the ability to translate complex analysis into business insights</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Experience with prepayment models such as BlackRock, Black Knight, QRM, or ADCO</li><li>
Experience with deposit models such as QRM or Novantas</li><li>
Exposure to balance sheet management systems such as QRM, BancWare, or Empyrean</li><li>
Familiarity with financial and economic data sources such as FRED, Bloomberg, or Economy.com</li><li>
Progress toward Chartered Financial Analyst designation</li></ul><p><b>
Education:</b></p><ul><li>
Master&rsquo;s degree or PhD in Finance, Economics, Mathematics, Statistics, or related STEM field preferred</li></ul><p><b>
Pay Transparency</b></p><p>
The salary range for this position is $124,000 - $165,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.</p><p>
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens&rsquo; paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .</p><p><i>
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p><p><b>
Equal Employment Opportunity</b></p><p>
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p></div>
<div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p><br>
<div></div>
</div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><div>Glassdoor Best Place to Work in Consulting, Finance &amp; Insurance</div>
</div><div><div>Human Rights Campaign Corporate Equality Index 100 Award</div>
</div><div><div>Newsweek America's Most Charitable Company</div>
</div><div><div>The Banker's
<br>
US Bank of the Year</div>
</div><div><div>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</div>
</div><div><div>Disability:IN Best Places to Work for Disability Inclusion</div></div></div></div></div><p></p>

Sr Data Scientist

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Citizens' equity research department covers 400+ public companies and provides institutional clients with comprehensive industry knowledge, unique insight and actionable information. Our senior research analysts are charged with developing proprietary investment themes, anticipating secular and cyclical changes and producing action-oriented reports. Citizens follows companies in seven broad growth industries: Technology, Healthcare, Financial Services, Consumer, Industrial , Digital Infrastructure and Real Estate&mdash;and produces specialized equity research that enables investors to understand and invest in complicated growth stocks profitably.
 <br/>
 <br/>
 We are seeking an Associate to join its Healthcare Research Group in New York, specifically working within the Biotechnology and Biopharmaceuticals team. The Research Associate will be involved in all facets of research activities and will play an integral role supporting the coverage of more than 25 publicly traded biotech and biopharma companies interacting with company executives, presenting to the salesforce, and communicating with public investors, venture capital firms and private equity firms.
 <br/>
 <br/>
 The specific responsibilities of the Associate include, but are not limited to, writing research reports, financial analysis and modeling, conducting industry and company-specific research, coordinating the various processes involved in generating actionable, proprietary research.
 <br/>
 <br/>
 As part of their responsibilities, the associate will be expected to study for and pass the Securities Industry Essentials (SIE) exam as well as the Series 86 and Series 87 exams.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Create and maintain financial models
  </li>
  <li>
   Perform financial analysis and due diligence
  </li>
  <li>
   Write company specific and thematic investment-driven research reports
  </li>
  <li>
   Conduct research from the primary literature, proprietary databases, tailored industry surveys
  </li>
  <li>
   Attend meetings with management teams and investor conferences
  </li>
  <li>
   Analyze and update investment themes and ideas across the Internet sector
  </li>
  <li>
   Respond to requests from institutional sales force and from clients
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills/Qualifications Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1-2 years of research experience strongly preferred
  </li>
  <li>
   Live in, or ability to relocate to, New York
  </li>
  <li>
   An understanding of stocks and the stock market
  </li>
  <li>
   Basic understanding of accounting and finance
  </li>
  <li>
   Bachelor's degree along with outstanding academic achievement, preferably in fields of biomedical science, MD/PhD strongly preferred. CFA, MBA, or courses in financial modeling or accounting preferable.
  </li>
  <li>
   High level of proficiency with Excel
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Strong leadership and team working skills
  </li>
  <li>
   Superior work ethic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Hours &amp; Work Schedule
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hours per Week: 40
  </li>
  <li>
   Work Schedule: Mondays to Fridays in person at 1301 Avenue of the Americas, New York, New York
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Pay Transparency
  <br/>
  <br/>
 </strong>
 The salary range for this position is $110,000 to $140,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
 <br/>
 <br/>
 We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens&rsquo; paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
 <br/>
 <br/>
 <em>
  Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
  <br/>
  <br/>
 </em>
 <strong>
  Equal Employment Opportunity
  <br/>
  <br/>
 </strong>
 Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
 <br/>
 <br/>
 <strong>
  Why Work for Us
  <br/>
  <br/>
 </strong>
 At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
 <br/>
 <br/>
 Posting End Date: 04/15/2026
</div>


Associate Equity Research - Biopharma and Biotech

<div></div><div><div><div><div><b>Job ID</b> 46052</div> <div><b>Full/Part Time</b> Part Time</div> <div><b>Shift</b> 1ST</div> <div><b>Posting Start Date</b> 04/10/2026</div> <div><b>Posting End Date</b> 06/06/2026</div>
<div><p><b>Description</b></p><p>
Starting Salary: $21 / hour and up</p><p>
As a <b>Citizens Teller</b> - YOU make a real difference for our customers and the branch team.</p><p><b>
What you'll do</b></p><p>
You&rsquo;ll greet our customers in our lobbies. You&rsquo;re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You&rsquo;ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.</p><p><b>
What you'll get</b></p><ul><li><i>
Meaningful work &amp; relationships</i> &ndash; Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li><li><i>
Commitment to community</i> &ndash; Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.</li><li><i>
Career opportunities, reward, and upskilling</i> &ndash; See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.</li><li><i>
Exceptional benefits</i> &ndash; Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.</li></ul><p><b>
Required Qualifications</b></p><ul><li>
High School degree or GED</li><li>
Minimum of 6 months experience processing transactions (cash and/or digital payments)</li><li>
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers</li><li>
Strong listening and communication skills</li><li>
Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship</li><li>
Ability to problem solve and provide solutions to customer issues</li><li>
Customer-centric to deliver exceptional service</li><li>
Comfortable with using digital technology to support the delivery of business goals</li><li>
Ability to work branch hours, which can include weekends and evenings</li><li>
Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. <b>How to prepare:</b> Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You&rsquo;ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You&rsquo;ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.</li></ul><p><b>
Preferred Skills/Experience</b></p><ul><li>
1 year of experience processing transactions (cash and/or digital payments)</li><li>
Motivates others, like teammates, business partners, and specialists, through collaboration</li><li>
Process-oriented, energetic, detail-oriented and ability to multitask effectively</li></ul><p><b>
Hours &amp; Work Schedule</b></p><ul><li>
Hours per Week: 20</li><li>
Work Schedule: Varies with branch needs and may include weekends and evenings</li><li><b>
Pay Transparency</b></li><li>
The salary range for this position is $22.05 - $23.84 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.</li><li>
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens&rsquo; paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.</li></ul><p><i>
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</i></p><p><b>
Equal Employment Opportunity</b></p><p>
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</p></div>
<div><h2 class="jobSectionHeader"><b>Background Check</b></h2>
<p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Awards We've Received</b></h2>
<div><div><div><div>Glassdoor<br>
Best Place to Work in Consulting, Finance &amp; Insurance
</div></div><div><div>The Banker's
<br>
US Bank of the Year</div>
</div><div><div>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</div>
</div><div><div>Disability:IN Best Places to Work for Disability Inclusion</div>
</div><div><div>Human Rights Campaign Corporate Equality Index 100 Award</div></div></div></div></div></div></div></div><p></p>

Citizens Teller - Part Time

Join Citizens and explore 20   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.