Qureos Mentor

Citizens & Northern Bank

<div>Who are we?

For over 160 years, C&amp;N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility &amp; accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including &ldquo;Giving Back, Giving Together,&rdquo; to making the best decisions for the long-term interests of our shareholders, C&amp;N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&amp;N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You&rsquo;re motivated, friendly, and ready to make the most of your summer by gaining hands-on experience in a professional environment. At C&amp;N, we&rsquo;re seeking Associate Universal Bankers (Seasonal) to support our branch teams during the busy summer months.

In this role, you&rsquo;ll work at one or multiple branch locations, helping customers with transactions, answering questions, and introducing them to products and services that meet their needs. You&rsquo;ll build valuable customer service skills while gaining exposure to the banking industry.

If you enjoy working with people, thrive in a fast-paced environment, and are curious about a future in banking, this is a great opportunity to learn, grow, and make an impact.

You will be responsible for:
<div>
<ul><li>Customer Service &amp; Relationship Building: Greet customers warmly, identify their needs, and provide accurate, timely support for account inquiries and service requests.
</li></ul>
<ul><li>Teller Transactions &amp; Branch Operations: Process transactions including deposits, withdrawals, loan payments, and other account services while maintaining accuracy and following established procedures.
</li></ul>
<ul><li>Problem Solving &amp; Support: Research and resolve customer questions or concerns, ensuring a positive experience and timely follow-up when needed.
</li></ul>
<ul><li>Product Awareness &amp; Referrals: Engage in conversations to understand customer needs and introduce C&amp;N products and services, referring customers to specialists when appropriate.
</li></ul>
<ul><li>Technology Support: Assist customers with digital banking tools, including enrollment, activation, and troubleshooting across devices.
</li></ul>
<ul><li>Customer Service Excellence: Deliver a positive, professional experience in every interaction while upholding C&amp;N&rsquo;s Customer Service Standards.
</li></ul>
</div>Requirements:

Education &amp; Experience &ndash; You will need a high school diploma or general education degree (GED) and a willingness to learn. Previous customer service experience is helpful but not required OR an equivalent combination of education and experience.

Schedule:
<ul>
<li>Seasonal position for the summer months (mid-May through mid-August)</li>
<li>Ability to work flexible hours, including Saturdays as needed</li>
<li>May travel between assigned branch locations</li>
</ul>
Skills &ndash; You will demonstrate well-developed abilities and/or a proven record of success in the following areas:
<ul>
<li>Customer Service &amp; Communication &ndash; Ability to interact confidently with customers, listen actively, and provide clear, helpful responses.
</li>
<li>Attention to Detail &amp; Accuracy &ndash; Strong focus on completing transactions correctly and following procedures.
</li>
<li>Multitasking &amp; Adaptability &ndash; Ability to manage multiple tasks in a fast-paced environment while maintaining a positive attitude.
</li>
<li>Teamwork &amp; Reliability &ndash; Willingness to support teammates and contribute to a collaborative branch environment.
</li>
<li>Technical Comfort &ndash; Ability to learn and use banking systems and assist customers with digital tools.
</li>
</ul>Key Competencies &ndash; The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:
<ul>
<li>Business Insight: Understands business operations, market trends, and applies knowledge to drive results.</li>
<li>Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.</li>
<li>Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.</li>
<li>Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.</li>
<li>Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.</li>
</ul>
Why C&amp;N?

At C&amp;N, we&rsquo;re more than just a team &ndash; we&rsquo;re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.
<ul>
<li>Achieve &amp; Grow: Your success is our success. At C&amp;N, you&rsquo;ll grow alongside our customers as we work together to achieve meaningful goals.</li>
<li>Learn &amp; Develop: Collaboration is at the heart of what we do. You&rsquo;ll learn from and with your teammates, fostering both personal and professional growth.</li>
<li>Contribute &amp; Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.</li>
<li>Share &amp; Celebrate: Together, we give back and celebrate the milestones that matter to our communities.</li>
</ul>
We&rsquo;re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&amp;N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.</div>

Associate Universal Banker (Seasonal)

Join Citizens & Northern Bank and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Citizens & Northern Bank

About Company

Associate Universal Banker (Seasonal)