Qureos Mentor

City and County of San Francisco

<div>Company Description 
This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City&rsquo;s hiring process here: https://careers.sf.gov/knowledge/process/
Application Opening: Wednesday, November 19, 2025
Application Deadline: The job ad will close at 12:00 am PST on Thursday, December 4, 2025. Applications must be submitted by 11:59 pm PST on Wednesday, December 3, 2025.
Recruitment ID: PBT-0931-160697
Salary Range: The normal annual salary range A is $155,870-$198,952. Appointments above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills.
The San Francisco Health Service System (SFHSS) was established in 1937 to provide medical care for municipal employees. SFHSS is responsible for all health benefits administration, including medical, dental, vision, flexible spending accounts (FSA), and a wide array of voluntary benefits for the employees, retirees, and covered dependents of the City and County of San Francisco (CCSF), San Francisco Unified School District, City College of San Francisco, and Superior Court of San Francisco.
Today, we serve over 130,000 employees, retirees, and their covered dependents. The department is comprised of seven divisions: Administration, Finance, Member Services Communications, Enterprise Systems and Analytics (ESA), Contracts, and Well-Being.
SFHSS' Mission
SFHSS is dedicated to ensuring quality and sustainable benefits that enhance the whole-person health and well-being of our members and their families throughout their lifecycles.
One of the most popular tourist destinations in the world, San Francisco is a city of truly international character with an eclectic mix of Victorian and modern architecture and a highly diverse cosmopolitan population. With approximately 810,000 residents in a 47 square mile area, San Francisco is the seventeenth most populous city in the United States and the fourth most populous city in California. The City is an internationally famous tourist destination known for its iconic landmarks like the Golden Gate Bridge, Fisherman&rsquo;s Wharf and Alcatraz Island, and its diverse culture and arts scene. For the sports fans, San Francisco is home to the Giants and Golden State Warriors, the Golden State Valkyries and the 49ers located nearby in the South Bay. With fourteen Fortune 500 companies headquartered in the City, and a large infrastructure of professional services, including law, public relations, architecture, and graphic design, populating downtown, San Francisco is a world-class city. With Silicon Valley nearby, San Francisco has also emerged as a high-profile technology center. The City is home to San Francisco State University with over 23,000 students, the City College of San Francisco, the University of San Francisco, the University of California San Francisco and UC Law San Francisco. 
Job Description 
The position plans, organizes, directs and controls functional and technical work of the PeopleSoft HCM system involving Bene&#64257;ts Administration and other key HSS enterprise systems. The Information Systems Manager reports to the Chief Operating and Experience O&#64259;cer and works closely with the Operations Manager, the Chief Financial and Accountability O&#64259;cer, the Contracts Manager, the Well Being Manager and the Communications Director. This position is responsible for the department&rsquo;s IT infrastructure and for the complex analysis, evaluation, recommendation, development and implementation of major healthcare management programs and functions of the Health Service System. This position plans, organizes, directs and controls functional and technical work of the PeopleSoft HCM system involving Bene&#64257;ts Administration.
Individual Tasks:<ul><li>
Complete all aspects of regulatory filing such as IRS 1095-C, CMS Part D Creditable Coverage, CMS RxDC reporting. 
</li><li>Function as the Department Information Security officer (DISO) responsible for completing technology risk assessments, remediating findings, responding to cyber threats, maintaining and testing the business continuity of operations plan. 
</li><li>Function as Department Preparedness Coordinator (DPC) responsible for maintaining and providing training on the Facility Emergency Plan and the Workplace Violence Prevention Plan. 
</li><li>Responds to public information requests; conducts eDiscovery related to legal or compliance matters. 
</li><li>Prepare and verify data accuracy and completeness of highly sensitive datasets prior to release. 
</li><li>Administer access and configuration of key applications. 
</li><li>Provides additional support for time critical benefits administration system modifications including drafting development requests, conducting testing, configuring applications and providing post implementation support. 
</li><li>Review and approve data releases to ensure compliance with HIPAA privacy and security requirements. 
</li><li>Ensure information security change management processes are followed, review and approved migrations to production environments. 
 
Management Responsibilities: 
</li><li>Plan, organize, direct and control functional and technical work of the PeopleSoft HCM system involving Bene&#64257;ts Administration. Manage the division's work, projects initiatives and ongoing operational support. Ensure production processes are completed accurately and timely. 
</li><li>Communicate with the Controller&rsquo;s O&#64259;ce, Sr. Management, Executive Steering Committee, boards, commissions and major stakeholders by providing regular reports; present business needs and system requirements and recommendations for policy action or resolution; and provide reports as requested. 
</li><li>Oversee department technology and reporting strategy aimed towards streamlining work processes, implementing e&#64259;ciencies, and making information transparent, understandable and accessible. 
</li><li>Collaborate with technical experts to develop business goals that align with department&rsquo;s strategic goals and objectives; de&#64257;ne and analyze the functional and technical requirements for ongoing system architecture/infrastructure planning and procurement, consistent with maximum e&#64259;ciency and best practices. 
</li><li>Collaborate with technical experts to maintain and test a current contingency plan for all technologies and systems to prepare for and mitigate systems failure or recovery from disaster. 
</li><li>Develop and implement procedures, controls and policies to maintain smooth, e&#64256;ective, and secure systems operations that remain compliant with city cybersecurity policy and practice, administrative, legal, and regulatory requirements. 
</li><li>Represent the Department and promotes its interests to inter-agency committees and working groups. 
</li><li>Oversee department IT procurement. 
</li><li>Perform other duties as required.</li></ul> 

Qualifications 
All applicants must verify that they meet both elements below
Education: Possession of a baccalaureate degree from an accredited college or university, preferably with major college coursework in management information systems, computer science, information technology, data processing operations, business administration or a related &#64257;eld; AND
 Experience: Six (6) years of progressively increasing project management experience. This experience must include one (1) year of managing large integrated systems which may have included Human Resources, Benefits and Payroll functions in a complex organization of the six (6) year duration and (3) years of the six (6) years must include experience supervising professionals.
Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.
Desirable Qualifications:<ul><li>
One (1) year of Emergency Preparedness, Response and/or Recovery experience in the area of HCM systems or Payroll Operations;</li><li>
Extensive knowledge and experience in managing PeopleSoft Human Capital Management applications;</li><li>
Project Management Certification or demonstrated experience in project management;</li><li>
Demonstrated strong analytical, planning, and organizational skills and abilities;</li><li>
Demonstrated experience interacting with internal and external governmental personnel and outside vendors and contractors;</li><li>
Experience with hiring and managing staff at the IT project manager and analyst levels;</li><li>
Experience with setting performance standards, creating policies and procedures, and managing the work environment for professional level staff;</li><li>
Proven knowledge of human resources, benefits administration, and payroll principles, processes and practices and knowledge of modern organization and performance management methods;</li><li>
Experience analyzing and solving complex systems problems and identifying and recommending appropriate solutions;</li><li>
Proven ability to interact skillfully and tactfully with all levels of government officials, customers, employees and the general public;</li><li>
Skill at demonstrating the highest levels of organizational leadership and management;</li><li>
Proven ability to plan, organize and direct work of a diverse group of professional subordinates.</li></ul>
Verification of Education and Experience:
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements
Note: Falsifying one&rsquo;s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Applicants must complete the official application. We review your application, NOT your resume&mdash;complete it fully and highlight your relevant experience. 
Additional Information 
Selection Procedure: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Training and Experience Evaluation (T&amp;E) (Weight: 100%)
Candidates that meet the minimum qualifications will be invited to participate in a Training and Experience evaluation. The Training and Evaluation questions are designed to evaluate candidates' relative knowledge, skills and abilities in job-related areas. This may include but not be limited to knowledge of benefit administration systems, information technology and network administration including large integrated systems which may have included Human Resources, Benefits and Payroll functions in a complex organization and development and implementation of complex systems and procedures and supervisory experience. All relevant experience, education and training must be on the application in order to be reviewed in the rating process. It is essential that applicants provide complete information in identifying their education, experience and training.
Candidates will be required to respond to the T&amp;E in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated.
Candidates will be placed on the eligible list in rank order according to their final score.
Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.
Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List.
Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at Careers with purpose | City and County of San Francisco. 
 
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is &lsquo;abuse of discretion&rsquo; or &lsquo;no rational basis&rsquo; for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
Additional Information Regarding Employment with the City and County of San Francisco:<ul><li>
Information About the Hiring Process</li><li>
Conviction History</li><li>
Employee Benefits Overview</li><li>
Equal Employment Opportunity</li><li>
Disaster Service Worker</li><li>
ADA Accommodation</li><li>
Veterans Preference</li><li>
Seniority Credit in Promotional Exams</li><li>
Right to Work</li><li>
Copies of Application Documents</li><li>
Diversity Statement</li></ul>
Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.
Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.
Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.
Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file.
Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
If you have any questions, you may contact Lauren Rowe at lauren.rowe@sfgov.org<div></div>
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.</div>

Information Systems Manager (0931) San Francisco Health Service System (ID# 160697)

<div>Company Description 
Specific information regarding this recruitment process are listed below:<ul><li>
Application Opening: November 19, 2025</li><li>
Application Deadline: Apply immediately, announcement may close anytime after two weeks from posting date.</li><li>
Classification Specification: 8252 Forensic Latent Examiner I</li><li>
Fill Type: Permanent Exempt: This is an Exempt position excluded by the Charter from the competitive Civil Service examination process, pursuant to the City and County of San Francisco, Charter Section 10.104. It is considered &quot;at will&quot; and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.</li><li>
Work Location: SFPD Hall of Justice, 850 Bryant St. San Francisco, CA 94103</li></ul>
The San Francisco Police Department was established in 1849 and continually strives to become a more effective, inclusive and modern police department, while earning the trust and pride of those we serve and those who serve. Our goal is to reflect on current SFPD initiatives, assess best practices across the country, and evaluate the changing environment in policing and within the City to arrive at a strategy statement that the Department and our community can embody every day.
The San Francisco Police Department stands for Safety and Respect for All. We will engage in just transparent unbiased and responsive policing. We will do so in the spirit of dignity and in collaboration with the community. And we will maintain and build trust and respect as the guardians of Constitutional and human rights.
The San Francisco Police Department is committed to excellence in law enforcement and is dedicated to the people, traditions and diversity of our City. The department provides service with understanding, response with compassion, performance with integrity and law enforcement with vision. The department has grown into a nationally known police department providing law enforcement services to one of the most recognized cities in the United States. 
Job Description 
DISTINGUISHING FEATURES
The 8252 Fingerprint Examiner I is the entry level class in the fingerprint examiner series. Class 8252 Fingerprint Examiner I performs routine fingerprint examination and analysis under close supervision. This class is distinguished from the 8253 Fingerprint Examiner II job code in that the latter independently performs more complex and difficult fingerprint examinations. 
SUPERVISION EXERCISED
None 
MAJOR, IMPORTANT, AND ESSENTIAL DUTIES
According to Civil Services Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Conduct tests and examinations on cases assigned to unit
2. Collect and transport multiple forms of Identification information to and from various locations for evaluation and chain of custody documentation and process according to department procedure.
3. Process, identify and compare, visible, plastic, and partial finger, palm, foot, or similar type prints or impressions through various mediums or other special equipment for the department.
4. Encode and input data into SFPD ABIS, CAL-ID AFIS and FBI ULW / NGI fingerprint systems; and classify fingerprints for facility of retrieval by the different systems users.
5. Prepare clear and concise case notes and reports for supervisor and department documentation of observations, procedures/techniques and evaluations; maintain regular, modus operandi fingerprint files and various records for department use.
6. Adhere to industry standards in periodic assessments and validating fingerprint processing and comply with on-going state and federal mandated training.
7. Provide expert witness testimony in court and formal hearings on fingerprint examinations, identifications and related local criminal history and prepare evidence and exhibits for presentation in court. 
IMPORTANT AND ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: principles and techniques used in the collection, comparison and classification of fingerprints and similar types of prints ; laws of evidence, criminal and courtroom procedures; photography; recent developments, literature and sources of information relative to the biometrics field, related court proceedings; and all aspects of CAL-ID.
Ability to: perform assigned tasks according to prescribed procedures; operate equipment and databases with skill and care; provide expert testimony in court and formal hearings; prepare and maintain clear, accurate and concise case notes and records in computers; write logical and concise reports and correspondence; make accurate observations; communicate in an articulate fashion; read, understand and follow departmental policies, rules, instructions, laws and ordinances; maintain a clean and orderly workspace; and provide guidance and assistance to less experienced co-workers and clients; travel for extensive and time consuming job related training. 
Qualifications 
MINIMUM QUALIFICATIONS
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (ie. special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Education:
Completion of 30 semester credits from an accredited college or university which must include at least: a course in Math; a course in English or Composition and a course in any Science.
Experience:
Two (2) years of verifiable full-time employment in a public jurisdiction as a fingerprint technician or equivalent classifying and comparing 10 Print, and palm prints, operating automated 10 prints AFIS workstations, operating LiveScan systems, and serving as a basis custodian of criminal fingerprint records; OR
One (1) year of verifiable full-time experience as a latent fingerprint examiner or equivalent classifying and comparing latent prints including visible, plastic and partial finger and palm prints and 10 prints; operating latent print and automated 10-prints AFIS systems; and developing latent prints using a variety of chemical processes and testifying in court as an expert fingerprint witness.
License and Certification:
Possession of a valid California Driver's License
Substitution:
Additional qualifying experience classifying and comparing latent fingerprints as described above may substitute for the required education. One year (2000 hours) of additional qualifying experience is considered equivalent to the 15 semester units of college coursework in Math, English/Composition and Science. Completion of 60 semester units, or the possession of an associate&rsquo;s degree, from an accredited college or university may substitute for the required experience on a year-for-year basis.
Desirable Qualifications:
Completion of a one semester college level accredited course in classification and identification of fingerprints with a minimum grade of &quot;C&quot; or equivalent or completion of a formal on-the-job training course in fingerprint identification with a governmental law enforcement approved vendor. 
Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements
Note: Falsifying one&rsquo;s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, or disqualification.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Background Investigation: Prior to employment with the San Francisco Police Department, a thorough background investigation will be conducted to determine the candidate&rsquo;s suitability for employment. The investigation may include, but not be limited to: criminal history records, driving records, drug/alcohol screening, and other related employment and personal history records. Reasons for rejection may include use of controlled substances and alcohol, felony conviction, repeated or serious violations of the law, inability to work with co-workers, inability to accept supervision, inability to follow rules and regulations or other relevant factors. Candidates may be required to undergo drug/alcohol screening, and must clear Department of Justice and Federal Bureau of Investigation fingerprinting. Criminal records will be carefully reviewed; candidates who do not report their complete criminal records on their applications will be disqualified. Applicants will be fingerprinted. 
Additional Information 
Recruiter Information: If you have any questions regarding this recruitment or application process, please contact Senior HR Analyst, Doug W. at douglas.m.wong@sfgov.org. 
Additional Information Regarding Employment with the City and County of San Francisco:<ul><li>
Information About The Hiring Process</li><li>
Conviction History</li><li>
Employee Benefits Overview</li><li>
Equal Employment Opportunity</li><li>
Disaster Service Worker</li><li>
ADA Accommodation</li><li>
Right to Work</li><li>
Copies of Application Documents</li><li>
Diversity Statement</li></ul>
SFPD Recruitment: https://www.sanfranciscopolice.org/your-sfpd/careers
HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.<ul><li>
Select the &ldquo;I&rsquo;m Interested&rdquo; button and follow instructions on the screen</li></ul>
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.<div></div>
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.</div>

8252-Forensic Latent Examiner I

<div>Company Description 
<ul><li>
Application Opening: Monday, November 10, 2025</li><li>
Application Deadline: This job will close no sooner than Friday, November 18, 2025 (11:59 PM).</li><li>
Required Supplemental Questionnaire due at the time of application to be considered for this position: https://forms.office.com/g/avDed81r2t</li></ul>
Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees&mdash;supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:<ul><li>
IT Project Management Office</li><li>
Enterprise Application Services</li><li>
Cloud Center of Excellence</li><li>
IT Operations and Support including the Service Desk and NOC</li><li>
City Infrastructure including the Network, Telcom and Data Centers</li><li>
Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery</li><li>
Public Safety Systems and Municipal Broadband Fiber</li><li>
SFGovTV Broadcasting Services</li><li>
IT Finance and Administration Services</li><li>
Emerging Technologies</li></ul>
Why Join Us? Innovative &amp; Impactful Work At DT, you won&rsquo;t just work on IT&mdash;you&rsquo;ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.
Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.<ul><li>
Competitive pay, benefits, and retirement options</li><li>
Career growth opportunities through training, internal mobility, and subsidized education</li><li>
Diverse work environment in a diverse city</li></ul>
We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance.
Join the team that&rsquo;s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team! 
Job Description 
The Network Operations Center Analyst II will report to the Network Operations shift lead and NOC Manager of the Support Services Division. This position is primarily for the Day Shift but the work shift may change to either Midnight or Swing shift if staffing is needed to cover operational gaps. This position acts as a member of our Network Operations Center (NOC) supporting enterprise wide network infrastructure, critical applications, monitoring services, and incident management and escalation. In addition, this position will be responsible for monitoring all Wi-Fi networks, enterprise networks, VoIP networks and server application platforms throughout the City &amp; County of San Francisco and Disaster Recovery locations. The NOC Analyst II will perform these tasks using various network management tools, internal service management systems, and monitoring platforms. The NOC Analyst II will also serve as a coordinator for communications between internal and external departmental staff, engineering teams, and other operational groups and or vendors as needed. The NOC Analyst II will be required to follow NOC procedures and protocols, triaging and discerning incident areas and response escalations.
Essential duties include, but are not limited to, the following:<ul><li>
Perform Incident Management activities</li><li>
Monitor and respond to alerts and notifications for infrastructure, server, and application systems using network performance tools.</li><li>
Generate and distribute system performance and availability reports in accordance with service level expectations.</li><li>
Track and document change control activities; assist in implementing approved changes under supervision.</li><li>
Categorize, communicate and escalate issues in accordance with established procedures</li><li>
Assist in basic troubleshooting and recovery of network operations center (NOC) systems and applications under guidance.</li><li>
Document and update activities, incidents, scheduled change control events, calendar updates, and other pertinent information that occur during a shift</li><li>
Facilitate communications through email, conference calling, cell and internet based communication's systems</li><li>
Perform Incident escalation activities</li><li>
Perform Service Desk duties</li></ul>
Appointment Type: Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.
Work Location: Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103). However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.
Nature of Work: This is a hybrid role requiring on-site work at our San Francisco office as needed. Occasional travel within San Francisco may be required.
Work Hours: This position is primarily for the Day Shift but the work shift may change to either Midnight or Swing shift if staffing is needed to cover operational gaps. 
Qualifications 
Education: Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Experience: One (1) year of experience performing analysis, installation and technical support in a network environment.
Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. OR Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco's 1090 IT Operations Support Training Program may substitute for the required education.
Desirable Qualifications<ul><li>
 A Bachelor's of science degree from a recognized college or university in Computer Science, Information Systems or a closely related field.</li><li>
Working experience in a 24x7x365 Network Operation Center (NOC) environment</li><li>
Working experience in a Service Desk</li><li>
Strong Customer Service focus and experience in facilitating communication between project teams and clients</li><li>
Working knowledge and experience with SolarWinds Monitoring System</li><li>
Strong oral and written communication experience; adept at communicating with all levels of technical and non-technical staff.</li><li>
Working knowledge of networking essentials</li><li>
Working knowledge of ServiceNow ITSM tool</li><li>
Working knowledge and experience with Microsoft O365</li><li>
Working knowledge and experience with Active Directory</li><li>
Working knowledge and experience with enterprise networks and the OSI model</li></ul>
Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment. 
Additional Information 
How to Apply
Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before November 18, 2025.<ul><li>
Your application MUST include a resume. To upload, please attach using the &quot;additional attachments&quot; function</li><li>
Complete the Supplemental Questionnaire:https://forms.office.com/g/avDed81r2t</li><li>
You may contact Elbi Magana via email at elbi.magana@sfgov.org with questions regarding this opportunity.</li><li>
Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.</li></ul>
To find Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.
Additional Information Regarding Employment with the City and County of San Francisco:<ul><li>
Information About The Hiring Process</li><li>
Conviction History</li><li>
Employee Benefits Overview</li><li>
Equal Employment Opportunity</li><li>
Disaster Service Worker</li><li>
ADA Accommodation</li><li>
Veterans Preference</li></ul><ul><li>
Right to Work</li><li>
Copies of Application Documents</li><li>
Diversity Statement</li></ul>
For best practices on the application process, please visit Apply for Jobs in the City and County of San Francisco Best Practices Guide. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.<div></div>
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.</div>

NOC Analyst II– Department of Technology - (1092)

<div>Company Description 
Department: DT/Cybersecurity 
Job class: 1052 IS Business Analyst 
Salary range: [$111,878.00 - $140,738.00] annually 
Hours: Full-time. 
Role type: Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.
About:<ul><li>
Application Opening: Monday, November 10, 2025</li><li>
Application Deadline: This job will close no sooner than Monday, November 24, 2025 (11:59 PM).</li></ul>
Department Description:
Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees&mdash;supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:<ul><li>
IT Project Management Office</li><li>
Enterprise Application Services</li><li>
Cloud Center of Excellence</li><li>
IT Operations and Support including the Service Desk and NOC</li><li>
City Infrastructure including the Network, Telcom and Data Centers</li><li>
Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery</li><li>
Public Safety Systems and Municipal Broadband Fiber</li><li>
SFGovTV Broadcasting Services</li><li>
IT Finance and Administration Services</li><li>
Emerging Technologies</li></ul>
Why Join Us? Innovative &amp; Impactful Work At DT, you won&rsquo;t just work on IT&mdash;you&rsquo;ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations. 
 
Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.<ul><li>
Competitive pay, benefits, and retirement options</li><li>
Career growth opportunities through training, internal mobility, and subsidized education</li><li>
Diverse work environment in a diverse city</li></ul> 
Join the team that&rsquo;s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team! 
 
We are committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion. We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to Black, Indigenous, and people of color (BIPOC).
Telecommute option: The department offers a hybrid work schedule. 
Job Description 
The City and County of San Francisco (City) are excited to be hiring a Governance, Risk, and Compliance (GRC) security analyst. The analyst will support a critical function of the Office of Cybersecurity that will be directly responsible for reducing risks posed to the City. The analyst will be tasked with the important role of identifying, assessing, controlling, and monitoring risks through the Citywide enterprise. They will gain firsthand experience supporting and maturing a GRC program.<ul><li>
Perform cyber risk assessments against City cybersecurity requirements.</li><li>
Conduct Vendor Risk Assessments to assess security posture of vendors.</li><li>
Support the cyber awareness training and education program, including phishing simulations.</li><li>
Track and monitor risk mitigation plans.</li><li>
Develop routine reports in accordance with GRC metrics</li><li>
Coordinate with technology and business groups to assess, implement, and monitor IT-related security risks/hazards</li><li>
Conduct technical research to aid in threat assessment or risk mitigation activities</li><li>
Perform assessments of adherence to standards</li><li>
Perform review of policies and supporting procedures/processes.</li><li>
Stay on top of changes in the industry as it relates to security.</li></ul> 

Qualifications 
Education:
An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Experience:
One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.
Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
Desirable Qualifications:<ul><li>
Comfortable with quantitative risk management, Factor Analysis of Information Risk (FAIR).</li><li>
Familiar with GRC platforms (i.e. SNOW, LogicGate, OneTrust, etc).</li><li>
Possess security certifications (i.e. Security+, CISA, CISM, CRISC, etc).</li><li>
Preferred skills in SharePoint and reporting services</li><li>
Familiar with Privacy concepts.</li></ul>
Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment. 
Additional Information<ul><li> 
Information About the Hiring Process</li><li>
Conviction History</li><li>
Employee Benefits Overview</li><li>
Equal Employment Opportunity</li><li>
Disaster Service Worker</li><li>
ADA Accommodation</li></ul><ul><li>
Veterans Preference</li><li>
Right to Work</li><li>
Copies of Application Documents</li><li>
Diversity Statement</li></ul>
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst at jason.wong3@sfgov.org<div></div>
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.</div>

IS Cybersecurity Business Analyst (1052) - Department of Technology

<div>Company Description 
Department: DT/Emergent Technology 
Job class: 1042 IS Engineer 
Salary range: [$138,684.00 - $174,434.00] annually 
Hours: Full-time. 
Role type: Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.
About:<ul><li>
Application Opening: Monday, November 10, 2025</li><li>
Application Deadline: This job will close no sooner than Monday, November 24, 2025 (11:59 PM).</li></ul>
Department Description:
Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees&mdash;supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:<ul><li>
IT Project Management Office</li><li>
Enterprise Application Services</li><li>
Cloud Center of Excellence</li><li>
IT Operations and Support including the Service Desk and NOC</li><li>
City Infrastructure including the Network, Telcom and Data Centers</li><li>
Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery</li><li>
Public Safety Systems and Municipal Broadband Fiber</li><li>
SFGovTV Broadcasting Services</li><li>
IT Finance and Administration Services</li><li>
Emerging Technologies</li></ul>
Why Join Us? Innovative &amp; Impactful Work At DT, you won&rsquo;t just work on IT&mdash;you&rsquo;ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.
Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.<ul><li>
Competitive pay, benefits, and retirement options</li><li>
Career growth opportunities through training, internal mobility, and subsidized education</li><li>
Diverse work environment in a diverse city</li><li>
We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance</li></ul>
We are committed to ensuring that the City services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sextual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion. We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to, Black, Indigenous, and people of color (BIPOC).
Telecommute option: This is a hybrid role requiring on-site work at our San Francisco office. Occasional travel within San Francisco may be required 
Job Description 
We are a small, mission-driven team leading responsible AI adoption across City government within DT.
We work on:<ul><li>
 Testing and making self-service AI tools available to other departments,</li><li>
Setting technical standards for safe and responsible AI use, and</li><li>
Building and experimenting with prototypes that demonstrate the potential of applied AI.</li></ul>
As our Applied AI Engineer, your primary focus will be designing and backend AI cloud infrastructure needed to power AI services. This includes building ingestion pipelines, managing vector databases, integrating LLM APIs, and ensuring backend systems are reliable, observable, scalable, and safe.
This role is hands-on, creative, and highly collaborative &mdash; ideal for someone who enjoys working at the intersection of technology, product, and impact.
Key Responsibilities:<ul><li>
Build and manage RAG infrastructure and other cloud tools as needed (e.g., ingestion pipelines, embedding services, retrieval APIs, orchestration).</li><li>
Deploy and maintain vector databases and integrate them with AI services.</li><li>
Develop APIs and backend services that connect prototypes to LLMs and retrieval systems.</li><li>
Implement observability practices including monitoring, logging, alerting, and performance metrics to ensure system reliability and transparency.</li><li>
Use frameworks like LangChain, LlamaIndex, and related libraries to orchestrate retrieval workflows, agents, and hybrid pipelines.</li><li>
Ensure system scalability and resilience, with production-ready practices.</li><li>
Collaborate with the AI Product Engineer to integrate backend services with front-end applications and user pilots.</li><li>
Contribute to standards for safe, responsible AI adoption (data governance, security, and compliance).</li><li>
Experiment with new backend, platform, and cloud tools to stay current with the fast-evolving AI ecosystem.</li></ul> 


Qualifications 
Education:
An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Experience:
One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/r forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
Desirable Qualifications: 
Must-Have Skills<ul><li>
Strong experience with backend/ platform engineering</li><li>
Experience building and managing RAG pipelines using vector databases and orchestration frameworks (LangChain, LlamaIndex, LangGraph).</li><li>
Hands-on experience with observability practices and tools</li><li>
Knowledge of cloud platforms (AWS, GCP, or Azure) and containerized deployments</li><li>
Ability to work collaboratively in a small, cross-functional team and move quickly on pilots.</li></ul>
Nice-to-Have Skills<ul><li>
Knowledge of search and ranking techniques (hybrid search, rerankers).</li><li>
Familiarity with data security, privacy, and compliance in government or regulated contexts.</li><li>
Background in ML/AI infrastructure (model serving, caching, fine-tuning workflows).</li><li>
Experience contributing to technical documentation and standards.</li></ul>
Who You Are<ul><li>
Motivated by public impact and eager to shape how AI can responsibly improve services for residents.</li><li>
A builder and experimenter who takes a human-centered approach and loves creating prototypes that make AI real and useful.</li><li>
Excited by the challenge of making AI safe, transparent, and practical in government.</li><li>
Flexible and collaborative, comfortable stepping outside your core skill set to help the team succeed.</li><li>
Keen to stay current with emerging technologies</li></ul>
Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment. 
Additional Information<ul><li> 
Information About the Hiring Process</li><li>
Conviction History</li><li>
Employee Benefits Overview</li><li>
Equal Employment Opportunity</li><li>
Disaster Service Worker</li><li>
ADA Accommodation</li></ul><ul><li>
Veterans Preference</li><li>
Right to Work</li><li>
Copies of Application Documents</li><li>
Diversity Statement</li></ul>
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst at jason.wong3@sfgov.org<div></div>
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.</div>

APPLIED AI ENGINEER (1042) - Department of Technology