Qureos Mentor

City Centre Rotana Doha

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 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-
 
 
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 Receive each guest call in a professional and friendly manner
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 Maintain effective communication with all related department to ensure smooth service delivery
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 Handle every query in a polite and courteous manner and exceed guest expectations
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 Ensure guests are greeted by name upon calling as per the Rotana Standard
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 Maintain an up to date knowledge of the hotel and local services
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 Maintain an awareness of guest profile through the Opera guest profile system
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 Complete management&rsquo;s long distance call vouchers and record them on the traffic sheet
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 Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
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 Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
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 Take messages for guests and management as per the required standard
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Telephone Operator

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated female Recreation professionals who want to move their careers forward.
 
 
 As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as-
 
 
 <ul>
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 Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
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 Create a warm welcome and a friendly atmosphere
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 Issue and retrieve locker keys and towels before and after use
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 Promote all classes, activities and services that are offered within the club
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 Post charges in micros that may incurred by guests and members and carry out correct accounting procedures
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 Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations
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 Periodically check on the cleanliness and order of the locker facilities
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 Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
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 Encourage sales through full product and price knowledge of offered and available facilities
 
 
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 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English and Arabic language communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the job
 
 
 Teamwork
 
 
 Taking Responsibility
 
 
 Recognising Differences
 
 
 Adaptability
 
 
 Customer Focus
</div>

Recreation Receptionist

<div>
 
 Job Description
 
 
 
 We are currently seeking for ambitious, dynamic, self motivated Food &amp; Beverage professionals who assist to organize and direct a team that develops top quality of food &amp; beverage products with prompt, accurate and personalized service.
 
 
 As an Assistant Conference &amp; Banquet Operations Manager you are responsible for the administration and operation of the Banquet Department as part of the Food &amp; Beverage division to maximize profit. You role has to maintain food &amp; beverage service quality standards to ensure customer satisfaction and will include key responsibilities such as-
 
 
 <ul>
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 Ensure that corporate and hotel standards and policies are explained to employees and implemented adequately
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 Conduct regular training sessions with the assigned team in line with the departmental SOP&rsquo;s
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 Ensure the timely set up of all Banquets&rsquo; venues according to the service settings and as outlined in the function sheets
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 Constantly obtain customer feedback during operation to ensure satisfaction
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 Ensure general maintenance of sections appointed and follow up on work order forms
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 Coordinate all menu proposals, presentations and buffet set-up with the Executive Chef
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 Prepare duty schedules, ensuring efficient workforce at all time
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 Ensure that grooming standards are followed by all employees on a daily basis
 
 
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 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You have to be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate should be a hands-on professional with a solid food &amp; beverage background and the passion for quality and excellence. You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Assistant Conference & Banquet Operations Manager

<div>
 
 Job Description
 
 
 
 We are currently seeking for ambitious, dynamic, self motivated Food &amp; Beverage professionals who assist to organize and direct a team that develops top quality of food &amp; beverage products with prompt, accurate and personalized service.
 
 
 As an Outlet Manager you are responsible to manage your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
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 Conduct regular training sessions with the assigned team in line with the departmental SOP&rsquo;s
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 Evaluate the performance of the assigned team and initiate internal development and promotions
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 Responsible for the timely set up of the assigned Food &amp; Beverage outlet, according to the meal settings and in line with the opening hours
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 Handle the welcome and seating of arriving guests with the assistance of the Hostess
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 Maintain a professional and friendly relationship with the outlet patrons
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 Establish and update the outlet&rsquo;s database of regular guests
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 Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
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 Be actively involved in the outlets promotional activities
 
 
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 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a hands-on professional with a solid food &amp; beverage background and the passion for quality and excellence. You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Outlet Manager

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.
 
 
 As a Human Resources Coordinator you are responsible for coordinating the various functions including administrative procedures and recruitment, leavers / joiners administration, liaison with the various departments of the hotel and outside contractors, maintaining and producing reports and records. Your role needs you to adhere to policies and procedures ensuring the smooth functioning of the Human Resources Department and will include key responsibilities such as-
 
 
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 Initiate and process employment requisitions, develop and edit departmental job descriptions, vacancy announcements and position advertisements in consultation with the Director of Human Resources / Human Resources Manager
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 Develop and maintain confidential departmental employee files, documents and databases
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 Coordinate employee recruitment process, as appropriate, ensuring search documentation is accurate, consistent and complete
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 Coordinate departmental employee relation functions in consultation with the Director of Human Resources / Human Resources Manager, monitor employee performance appraisal completions and track annual and sick leave accruals
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 Prepare and complete the monthly Human Resources report and other statistical reports as required by the Director of Human Resources / Human Resources Manager
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 Coordinate and conduct departmental training and conduct the Human Resources Orientation for new hires
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a university degree in a related discipline with preferable experience within the same role. You must be a computer literate, ideally with proficiency in a computerized payroll system and fluent in English.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be result oriented, self motivated and with a positive attitude. You have the ability to think laterally and have strong social skills and a presence, enabling you to interact and deal with employees effectively. You portray a fair leadership style and be easily approachable for employees at all levels, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Human Resources Coordinator

Join City Centre Rotana Doha and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

City Centre Rotana Doha

ABOUT_COMPANY

Telephone Operator

Recreation Receptionist

Assistant Conference & Banquet Operations Manager

Outlet Manager

Human Resources Coordinator

Outlet Manager