Qureos Mentor

City Centre Rotana Doha

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Food &amp; Beverage cum Front Office professionals who want to move their careers forward.
 
 
 As a Club Rotana Waitress you are responsible to provide professional service to our guests, ensuring their stay will become a memorable dining experience whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Perform all necessary tasks to service guests within the Club Rotana lounge according to the standard of performance manual of the hotel
 </li>
 <li>
 Great and seat customers and serve them in a professional, discreet and personalized way
 </li>
 <li>
 Acquire in depth knowledge of the food &amp; beverage menu in order to assist and provide advice to guests
 </li>
 <li>
 Consistently monitor quality of food &amp; beverage being served
 </li>
 <li>
 Practice good customer relations and attend to customer complaints / queries satisfactorily
 </li>
 <li>
 Maintain a high level of hygiene and cleanliness standards in the Club Rotana and upkeep of all service equipment
 </li>
 <li>
 Responsible for all service preparations before, during &amp; after the service (mis-en-place and mis-en-scene)
 </li>
 <li>
 Ensure minimum wastage, breakage and spoilage
 </li>
 <li>
 Actively use up selling techniques to exceed guest expectations and increase revenue
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in hospitality or a vocational training in food &amp; beverage with previous relevant experiences. A good command of English and additional skills, like guest service and interpersonal are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive through working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Club Rotana Waitress

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated female Recreation professionals who want to move their careers forward.
 
 
 As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
 </li>
 <li>
 Create a warm welcome and a friendly atmosphere
 </li>
 <li>
 Issue and retrieve locker keys and towels before and after use
 </li>
 <li>
 Promote all classes, activities and services that are offered within the club
 </li>
 <li>
 Post charges in micros that may incurred by guests and members and carry out correct accounting procedures
 </li>
 <li>
 Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations
 </li>
 <li>
 Periodically check on the cleanliness and order of the locker facilities
 </li>
 <li>
 Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
 </li>
 <li>
 Encourage sales through full product and price knowledge of offered and available facilities
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English and Arabic language communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the job
 
 
 Teamwork
 
 
 Taking Responsibility
 
 
 Recognising Differences
 
 
 Adaptability
 
 
 Customer Focus
</div>

Recreation Receptionist

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Cost Controller you are responsible to liaise closely with the Food &amp; Beverage Department on various operational and cost related issues and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Prepare the costing for recipes and menus prepared by the Executive Chef and suggest the selling price
 </li>
 <li>
 Perform test checking on the receiving of goods at the hotel to ensure that the procedures are followed correctly
 </li>
 <li>
 Prepare daily flash report of food costs and verify daily outlet void control sheets
 </li>
 <li>
 Attend major banquet events with open bar, prepare P&amp;L statement of major banqueting events and prepare banquet revenue breakdown summaries
 </li>
 <li>
 Randomly test the inventory of outlets by reconciling the opening stock with the closing stock, taking account of store issues and sales
 </li>
 <li>
 Verify and control complimentary bar order forms, Club Rotana Food &amp; Beverage cost, fruit baskets in the rooms, etc.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a degree in hotel management or accounting and at least two years previous experiences within a hotel environment. Excellent verbal and written English communication skills, a sound knowledge of F&amp;B cost controlling and computer literacy is a must, while knowledge of Opera, Micros, FBM and SUN System is an asset.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be results oriented, self motivated and with a positive attitude. You have the ability to think laterally and the ability to process information and merchandise through computer systems, coupled with the ability to work independently in a dynamic team, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Teamwork
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Effective Communication
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Driving for Results
</div>

Cost Controller

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Food &amp; Beverage professionals who want to move their careers forward.
 
 
 As part of the team, some of the key responsibilities will include-
 
 
 <ul>
 <li>
 Clean food processing facilities, storage rooms, walk in fridge&rsquo;s, kitchen utensils, immediate corridors and holding areas as well as the operation equipment
 </li>
 <li>
 Work in close cooperation with all kitchen and service employees
 </li>
 <li>
 Work as per duty schedule and shifts
 </li>
 <li>
 Perform all stewarding tasks as per given instructions
 </li>
 <li>
 Ensure minimum wastage, breakage and spoilage
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a vocational training in food &amp; beverage with previous experiences as a Kitchen Steward. Command of English is essential.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a hands-on, hardworking and committed individual with the capability to adapt easily. You will thrive working in a busy environment and stay calm and focused under pressure, have attention to details and should possess following competencies-
 
 
 Understanding the job
 
 
 Teamwork
 
 
 Taking Responsibility
 
 
 Recognising Differences
 
 
 Adaptability
 
 
 Customer Focus
</div>

Kitchen Steward

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
 </li>
 <li>
 Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
 </li>
 <li>
 Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
 </li>
 <li>
 Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
 </li>
 <li>
 Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
 </li>
 <li>
 Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
 </li>
 <li>
 Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
 </li>
 <li>
 Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
 </li>
 <li>
 Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Front Desk Agent