Qureos Mentor

City Centre Rotana Doha

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 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as-
 
 
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 Process and confirm guest room reservations made by clients on the phone, letter or fax
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 Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
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 Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
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 Show complete product knowledge, understand rate structure and apply rate management
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 Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
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 Promote and maintain good public relations and endeavors to maximize business
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 Maintain an accurate room status at all times
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 Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
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 Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies-
 
 
 Understanding the job
 
 
 Teamwork
 
 
 Taking Responsibility
 
 
 Recognising Differences
 
 
 Adaptability
 
 
 Customer Focus
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Reservations Agent

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 Job Description
 
 
 
 We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Chief Accountant you are responsible to assist maintaining a smooth operation within the Finance Department by preparing financial reports and conducting internal controls in compliance with all policies, whereby your role will include key responsibilities such as-
 
 
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 Verify the General Cashier&rsquo;s report, Income journal voucher and review supplier invoices, as well as general ledger coding of expenses
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 Verify supplier payments with supporting invoices, LPOs, etc. and expense reimbursement with supporting documents
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 Review payroll reports with supporting documents at the month end
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 Prepare general ledger reconciliation and follow up for the renewals of contracts expiring
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 Prepare, post and update standard journal vouchers and adjustment journal voucher entries at the month end
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 Review general ledger at month end and analyze expenses and major variations from the budget
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 Ensure that all accounting reports and job deadlines for other employees are met
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a degree in hotel management or accounting and at least two years previous experiences within a hotel environment. Excellent verbal and written English communication skills and computer literacy is a must, while knowledge of Opera, Micros, FBM and SUN System an asset.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be results oriented, self motivated and with a positive attitude. You have the ability to think laterally and with a pro-active approach and a strong drive for results. You portray a fair leadership style and be easy approachable for your employees, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Teamwork
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Effective Communication
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Driving for Results
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Chief Accountant

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 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Food &amp; Beverage professionals who want to move their careers forward.
 
 
 As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-
 
 
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 Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
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 Greet and seat customers and serve them in a professional, discreet and personalized way
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 Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
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 Consistently monitor quality of food &amp; beverage being served
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 Practice good customer relations and attend to customer complaints / queries satisfactorily
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 Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
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 Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
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 Ensure minimum wastage, breakage and spoilage
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 Actively use up selling techniques to exceed guest expectations and increase revenue
 
 
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 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in hospitality or a vocational training in food &amp; beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Recognizing Differences
 
 
 Taking Responsibility
 
 
 Teamwork
 
 
 Understanding the Job
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Waiter / Waitress

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 Job Description
 
 
 
 We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Electrician you are responsible to install, maintain and repair electrical wiring, equipment and fixtures to ensure that work is in accordance with relevant codes and your role will include key responsibilities such as-
 
 
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 Maintenance of all M&amp;E and HVAC equipment within the hotel complex with special emphasis on health safety
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 Maintenance and repair works of all mechanical and electrical heating and ventilation equipment, ensuring the on-going safe and efficient running of the hotel
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 Fix mains / domestic single and 3 phase supplied distribution systems and all lighting and in-house power installations / appliances
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 Assist with all emergency services, e.g. fire alarms, lighting, batteries and standby power requirements, inclusive of generators
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 Control systems to M&amp;E related processes e.g. general equipment, televisions, hair dryers, shavers sockets, etc. and all guest and service lifts
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 Prepare sketches or follow blueprints to determine the location of wiring and equipment and ensure conformance to building and safety codes
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 Use a variety of tools and equipment such as power construction equipment, measuring devices, power tools and testing equipment including oscilloscopes, ammeters and test lamps.
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally be a qualified Electrician with a diploma in electro-technical services and a basic high school college qualification. You should have a proven knowledge in the operation and electrical maintenance of the equipment. A good command of English and the ability to find fault and rectify systems are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-
 
 
 Understanding the Job
 
 
 Recognising Differences
 
 
 Customer Focus
 
 
 Team Work
 
 
 Adaptability
 
 
 Taking Responsability
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Electrician

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 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as-
 
 
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 Prepare Housekeeping Attendants job assignments
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 Issue keys and supplies to Housekeeping Attendants
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 Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
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 Attend daily meetings and receive special instructions
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 Receive check-outs before reporting them as vacant
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 Receive special requests from guests and carry them out
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 Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
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 Fill out report and hand over found articles to the lost and found department
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 Supervise cleaning of guest rooms, corridors and stairwells
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 Train and assist Housekeeping Attendants and advise Superior about performance
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 Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained
 
 
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 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
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Housekeeping Supervisor