Qureos Mentor

City National Bank

<div>Overview:
<div><b>
CLIENT SERVICES PROFESSIONAL II</b></div><div></div><div><b><br>
WHAT IS THE OPPORTUNITY?</b><br>
The Client Care Specialist is responsible for responding to and handling a broad range of complex operational issues for all CNB client levels and all levels of bank colleagues, delivering an exceptional client service experience aligned with our City National Brand promise. Manage client conversations with a focus on quality. Independently analyze and resolve complex operational problems on clients' accounts. Independently handle issues for deposits, savings, loan, credit cards, ATM/check cards, CDs, IRAs and wire transfers and processes transactions requests as needed. Provides 1st tier technical and navigational assistance for CNB's online personal products and services to external/internal clients Provide guidance to clients on issues requiring immediate attention. Inform Client Contact Center Management of potential problem situations and issues requiring escalation. Provide feedback from clients to Client Contact Center Management regarding service quality, products, services, client impacting issues and fee concerns. Review online manuals and Call Contact Center Reference Guide (CCRG) to ensure adherence to policy and procedures. Identify suspicious calls or situations requiring escalation and follows established procedures to ensure clients personal and account information is safe and secure.</div><div></div><div><b><br>
WHAT WILL YOU DO?</b></div><ul><li>
Responds to and handles a broad range of complex operational issues from all levels of clients and all levels of bank personnel for all City National Bank branches and departments. May handle up to 12 different skills (Standard, Elite, CNO, Technical Support, Credit Cards, Crystal Infinite Cards, Apple Pay, Fraud Support, Loans, Marketing,</li><li>
Online Application Support, and Spanish) in a high volume fast-paced telephone and technical environment</li><li>
Provides 1st tier technical and navigational assistance for CNB&rsquo;s online personal products and services to external/internal clients.</li><li>
Manages client conversations with a focus on quality. Independently analyzes and resolves complex operational problems on clients&rsquo; accounts. Independently handles issues for deposits, savings, loan, credit cards, ATM/check cards, CDs, IRAs and wire transfers.</li><li>
Processes transactions requests such as credit card and loan payments, address change requests, and forwarding maintenance requests to other back-office teams for review and processing.</li><li>
Reviews online manuals to ensure adherence to policy and procedures. Remains updated on Bank policies and procedures, new products and services, regulatory compliance and fee changes.</li><li>
Resolves clients&rsquo; complaints and diffuses unsatisfied clients. Provides guidance to clients on issues requiring immediate attention, including complaints, forgeries, lost/stolen cards or checks or passwords/user IDs, processing issues, online/mobile or Apple Pay and Android Pay enrollment, account inquiries, product and services suggestions, etc.</li><li>
Informs Client Care Leads and Client Contact Center Management of potential problem situations and issues requiring escalation. Escalates issues to Client Care Lead,</li><li>
Client Contact Center Management and Relationship Manager, as necessary.</li><li>
Processes telephone transfers in the system within assigned limits and processing authority. Educates clients regarding Transfer Approval Form and VRU setups to expedite the processing of telephone transfers. Manages service cases for client issues they are working on. Knowledge of and ability to effectively use soft phone technology to answer client calls from our ACD.</li><li>
Assists Client Contact Center Management in meeting service levels by monitoring calls in queue and remaining available on the phone throughout the day.</li><li>
Supports Marketing Department campaigns to existing and prospective clients regarding written and email communications. Utilizes available marketing sales tools, such as the Communication Calendar and/or Salesforce to determine offer and connects any new business prospect or existing client with the appropriate Relationship Manager.</li><li>
Authorizes service charge reversals due to bank error or approved by an RM, within established limits based on analysis of request and use of sound decision making.</li><li>
Assists in screening calls for Executive Management and connecting callers appropriately following our executive warm transfer procedures.</li><li>
Complies fully with all Bank Operations and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community</li><li>
Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).</li><li>
Completes other related work as assigned.</li></ul><div><b>
WHAT DO YOU NEED TO SUCCEED</b><br>
<b>Required Qualifications*</b></div><ul><li>
Bachelor's Degree or equivalent</li><li>
Minimum 1 years of Contact Center Experience</li><li>
Minimum 2 years of Banking Experience</li></ul><div><b>
Additional Qualifications</b></div><ul><li>
Knowledge of banking operations including debit and credit cards, deposits, wire transfer, lost/stolen checks and cards, telephone transfers, stop payments, marketing support, new business referrals.</li><li>
Knowledge of mobile and online banking, Apple Pay or digital wallets, smart phones, tablets, and remote deposit capture, and online bill payment.</li><li>
Experience with Contact Center technologies including ACD, VRU, and softphones, as well as Contact Center applications/systems.</li><li>
Strong customer service skills. Ability to remain calm and composed when dealing with challenging and highly charged situations.</li><li>
Excellent written/verbal communication skills.</li><li>
Comprehensive knowledge in Windows desktop operating systems and MAC a plus.</li><li>
Must have the ability to function independently to research and resolve complex issues effectively.</li><li>
Ability to multi-task in a high paced Contact Center environment while solving problems and finding solutions to meet our clients&rsquo; expectations and needs.</li></ul><div><b>
WHAT'S IN IT FOR YOU?</b><br>
<b>Compensation</b></div><div>
Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:</div><ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li><li>
Get a more detailed look at our Benefits and Perks.</li></ul><div><b><br>
ABOUT US</b><br>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div></div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b><br>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.</div><div></div><div><br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div><div></div><ul><li><br>
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><div></div><div><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div></div><div></div>

Client Services Professional II

<div>Overview:
<div><b>AGILE DELIVERY MANAGER</b></div><div></div><div><b><br>
WHAT IS THE OPPORTUNITY?</b></div><div>
The Agile Delivery Manager is responsible for driving operational excellence across the software development lifecycle (SDLC) for multiple software applications. This role oversees sprint execution, cross-functional coordination, capacity planning, forecasting, request intake, vendor request management, and agile board governance to ensure predictable and efficient delivery. The position requires strong analytical capabilities and a deep understanding of agile methodologies to streamline processes, improve visibility, and support high-performing system teams.</div><div></div><div><b><br>
WHAT WILL YOU DO?</b></div><div><ul><li>
Lead and facilitate sprint ceremonies across multiple application teams, including planning, grooming, standups, reviews, and retrospectives.</li><li>
Maintain consistent sprint cadence and ensure alignment with agile principles, delivery commitments, and team goals.</li><li>
Oversee the flow of work through the SDLC for internal and vendor-developed components, ensuring quality, documentation, and approval requirements are met.</li><li>
Coordinate cross-team dependencies across engineering, QA, DevOps, product, and vendor partners.</li><li>
Manage capacity planning and forecasting by analyzing team velocity, resource availability, and workload distribution.</li><li>
Provide delivery forecasts and data-driven insights to leadership to support planning and prioritization.</li><li>
Manage the intake pipeline for new requests, ensuring clarity, completeness, and alignment with strategic priorities.</li><li>
Facilitate triage, sizing, and prioritization discussions with stakeholders across multiple applications.</li><li>
Own the configuration, structure, and governance of agile boards (i.e., Jira, Azure DevOps) to ensure accurate representation of work and workflow health.</li><li>
Establish and enforce workflow standards, naming conventions, and reporting practices across teams.</li><li>
Manage vendor development boards and drive closure of vendor change requests, ensuring alignment with internal processes and quality expectations.</li><li>
Track and report on release expectations, delivery timelines, and progress against commitments to management.</li><li>
Report volume of completed activities and assess the quality of execution across internal and vendor teams.</li><li>
Produce and maintain operational dashboards, burndown charts, velocity reports, and other delivery metrics.</li><li>
Identify process gaps, improvement opportunities, and lead continuous improvement initiatives across teams.</li><li>
Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.</li><li>
All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National&rsquo;s PRIDE statement.</li></ul></div><div></div><div><b><br>
WHAT DO YOU NEED TO SUCCEED?</b></div><div><b>
Required Qualifications*</b><ul><li>
Bachelor's Degree or equivalent</li><li>
Minimum of 3+ years in Agile project management, scrum operations, delivery management, or similar roles;</li><li>
Minimum of 5+ years experience in process-related roles and banking or another financial services experience;</li><li>
At least 1 Agile certification such as Certified Scrum Practitioner (CSP), Certified or Professional Scrum Trainer (CST, PST), Certified Enterprise Coach (CEC), Associate or Professional Certified Coach (ACC, PCC), SAFe Program Consultant (SPC), or SAFe Program Consultant Trainer (SPCT);</li></ul><div>
</div><div><div><b>
Additional Qualifications</b></div><ul><li>
PMP/PMI certification preferred but not required;</li><li>
Solid background utilizing an Agile framework (e.g. Scrum, Extreme Programming, Kanban) in software development;</li><li>
Ability to support and coordinate delivery across multiple software applications and product teams;</li><li>
Strong facilitation skills for agile ceremonies, including sprint planning, grooming, standups, reviews, and retrospectives;</li><li>
Skilled in collaborating with internal and external development teams and partners;</li><li>
Strong capability in capacity planning, forecasting, and resource modeling;</li><li>
Demonstrated ability to improve operational processes and drive measurable efficiency gains;</li><li>
Skilled in working with cross-functional teams in fast-paced, iterative delivery environments;</li><li>
Excellent organizational, analytical, and problem-solving skills;</li><li>
Strong communication and facilitation skills, with the ability to convey delivery insights to technical and non-technical audiences;</li><li>
Knowledge of vendor management processes and change control practices;</li><li>
Excellent interpersonal, problem-solving, critical-thinking, and conflict resolution skills, including the ability to remove impediments and enable teams to complete their objectives;</li><li>
Strong skills with MS Office suite (PowerPoint, Excel, Word);</li><li>
Focused and versatile team player who is comfortable under pressure, ambiguity, frequent change, or unpredictability;</li><li>
Excellent verbal and written communication skills with the ability to work through people to get things done especially when dealing with senior management;</li><li>
Sound business and technical acumen.</li></ul></div><div><b><br>
WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b><div>
Starting base salary: $101K - $172K per year. Exact compensation may vary based on skills, experience, and location.</div></div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>
Get a more detailed look at our Benefits and Perks.</div></div><div><b><br>
ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br>
<br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
<br>
<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div></div></div>

Agile Delivery Manager

<div>Overview:
<div><b>SENIOR SCRUM MASTER</b></div><div></div><div><b><br>
WHAT IS THE OPPORTUNITY?</b></div><div>
The Sr Scrum Master enables CNB Agile teams to follow an agile development process that seamlessly aligns with business and technical needs. By leveraging Agile practices, tools and behaviors, the Sr Scrum Master proactively helps the team accelerate the speed of delivering value to our business, improve predictability, increase quality of deliverables and establish a culture of self-organization. The Scrum Master is a key role within an Agile delivery team as it removes any impediments that obstruct a team's pursuit of its sprint goals and ultimately deliver a product that generates business value for CNB Clients and our lines of business.</div><div></div><div><b><br>
WHAT WILL YOU DO?</b></div><div><ul><li>
Facilitate medium to high complexity Agile initiatives from initiation through release, providing oversight to ensure alignment with CNB Agile/Scrum practices</li><li>
Accountable along with the Agile team for the achievement of PI Objectives</li><li>
Manage risk to delivery by raising / resolving impediments in a timely manner</li><li>
Proactive management of external dependencies</li><li>
Create/maintain the appropriate vehicles for open communication within the scrum team (e.g. tracker boards) to create a trusting and safe team environment</li><li>
Track &amp; report team progress leveraging appropriate Agile metrics (i.e. Capacity, Burndown, Velocity charts, etc.)</li><li>
Facilitate Scrum team ceremonies; Daily Stand Up, Refinement, Planning, Demos &amp; Retrospectives</li><li>
Provide updates on Team&rsquo;s progress against PI Objectives, proactively manage dependency communications &amp; provide appropriate watch out items in the Scrum of Scrums</li><li>
Proactive cross-functional communication, ensuring transparency of progress and outcomes; anticipate need and proactively report team progress and accomplishment(s) up and across</li><li>
Facilitate discussion leading to collective decision-making, goal setting and conflict resolution within the team</li><li>
Active demonstration and reinforcement of CNB&rsquo;s PRIDE (People, Relationships, Integrity, Dedication and Entrepreneurs) values in day-to-day activities</li><li>
Comply fully with all Bank policies and procedures as well as all regulatory requirement(s)</li><li>
Complete all required training</li><li>
Navigate and identify shared IT services required by the team in the delivery of its objectives</li></ul></div><div></div><div><b><br>
WHAT DO YOU NEED TO SUCCEED?</b></div><div><b>
Required Qualifications*</b><ul><li>
Minimum 6 years of experience in one or more agile methodologies (Scrum, Lean, Kanban, XP, TDD, CI) for software development and how they can be applied in a product development / program delivery environment</li><li>
Minimum 6 years of experience as a Scrum Master</li><li>
Minimum 5 years proficiency with Jira or other Agile Management tools</li><li>
Agile Scrum / SAFe Certified Agile Practitioner</li></ul><div>
</div><div><div><b>
Additional Qualifications</b></div><ul><li>
Expert in Agile environment using Scaled Agile Framework (SAFe), Scrum, XP, Kanban, or other Agile methodologies</li><li>
Experience leading distributed/virtual teams</li><li>
Experience operating within various agile frameworks and implementation of Agile methodologies to multiple teams in large-scale enterprise change projects &amp; programs.</li><li>
Growth mindset, learning mindset, strategic thinking</li><li>
Excellent communication and facilitation skills</li><li>
Organizational change management experience</li><li>
Ability to influence at all levels without straight line authority</li><li>
Experience with modern software engineering techniques such as Continuous integration, build, deliver, test-driven development and other automated acceptance testing techniques</li><li>
Banking or financial industry experience preferred</li><li>
Ability to work effectively in a rapidly changing, fluid and dynamic environment</li><li>
Highly collaborative, excellent interpersonal skills and able to work with diverse personality types</li><li>
Motivate and enable the Agile teams to be self-organized and make them feel like awesome team members</li></ul></div><div><b><br>
WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b><div>
Starting base salary: $109,000 &ndash; $186,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div></div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>
Get a more detailed look at our Benefits and Perks.</div></div><div><b><br>
ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br>
<br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
<br>
<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div><div>
</div><div><div>
#CA-AP</div><div>
#LI-AP</div></div></div></div>

Senior Scrum Master

<div>Overview:
<div><b>BUSINESS SYSTEMS ANALYST III - CM</b></div><div><b><br>
WHAT IS THE OPPORTUNITY?</b></div><div>
Support the Capital Markets Division and Partners to develop, test, implement, and end-user training and support of a wide variety of the Bank's systems involved in the various division specific systems and processes. Serve as the business expert for the development, maintenance, training, regulatory compliance and support of all processes related to systems. Coordinate business unit efforts required for project implementation and oversees all required post-implementation tasks to ensure business unit satisfaction. This role requires the ability to translate business problems into solutions/approaches driven by data analysis, business acumen, creativity, and clear, concise and effective communication. Perform system administrative, configuration and reporting functions in the division which are not handled by Technology &amp; Innovation division. Runs database queries or creates Reports in support of management information needs.<br>
</div><br>
<div><b>WHAT WILL YOU DO?</b></div><div><ul><li>
Determine business unit system needs and objectives and consults with business unit regarding problems with current business applications or systems, enhancements, or new functionality.
</li><li>Prepare business and system requirements for maintenance/enhancements and present recommendations to division management.
</li><li>Gather and writes-up business and system requirements, prepare test scripts, quality controls all changes, develop and code documents and supports the division credit, loan documentation and loan services teams for trouble shooting hardware and software
</li><li>Serve as Subject Matter Expert on a particular system and its data, and guide the development activities with assumptions and data dependencies.
</li><li>Collaborate with T&amp;I, Legal, Product Management and others to create and implement correct forms, products and services as they relate to the system application.
</li><li>Provide system application support to end-users and effectively troubleshoot system application problems. Make system configuration changes or coordinate changes with vendors or T&amp;I to correct identified problems.
</li><li>Gather and writes-up business and system requirements, prepare test scripts, quality controls all changes, develop and documents and supports the division for trouble shooting data issues.
</li><li>Run queries against application databases and/or the Bank&rsquo;s data warehouse and assists with the preparation of periodic or ad hoc reports for distribution to line units, senior management, risk management units (e.g. Audit, Compliance and/or Credit Risk Review) or third parties (e.g. OCC, external auditors).
</li><li>Maintain current knowledge of related regulatory and bank policies and procedures.
</li><li>Represent the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.
</li>Complies fully with all Bank Administrative, Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).<br>
<li>
</li></ul></div><br>
<div><b>WHAT DO YOU NEED TO SUCCEED?</b><br>
</div><div><b>
Required Qualifications*</b><ul><li>
Bachelor's Degree or equivalent
</li><li>Minimum 5 years experience developing and customizing databases/systems for reporting purposes required.
</li><li>Minimum 5 years experience designing and generating weekly, monthly and ad hoc reports using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects required.
</li><li>Minimum 3 years experience working in a loan servicing/operations environment required.
</li></ul><div></div><div><div><b>Additional Qualifications</b></div><ul><li>
Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.</li><li>
Possesses the knowledge, skills and creativity to go outside of the defined policies and procedures to enhance system capabilities and efficiencies.</li><li>
Prepare PowerPoint presentations</li><li>
Bachelor&rsquo;s Degree in Business, Finance, Economics or equivalent 5 to 7 years of experience in commercial or consumer lending operations with over 3 years managing project(s) and/or moderate-sized teams.</li><li>
Understanding of systems development life cycle concepts required.</li><li>
Must be detailed oriented and possess effective organizational and analytical skills.</li><li>
Excellent verbal and written communications skills sufficient to interact with all levels of Bank personnel. Extensive industry/business knowledge with demonstrated ability to creatively design solutions to problems.</li><li>
Excellent process management and problem solving skills.</li><li>
Prior banking experience and extensive writing and developing reports, and sales and financial modeling.</li><li>
Prior hands-on experience in using SQL or Tableau</li><li>
Thorough knowledge of PC computing environments, experience with database/data warehouses, and experience using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports and Business Objects.</li><li>
Strong knowledge in MS Word, Excel and MS Access. Working Knowledge of financial analysis techniques.</li><li>
Strong organizational and analytical skills. Excellent verbal and written communications skills.</li><li>
Highly preferred work experiences:</li><li>
Using Oracle and/or Oracle Analytics</li><li>
Using/programming Java Server Pages &amp; Scripts</li><li>
Writing Oracle Procedures &amp; Views</li><li>
Experience with any web based loan origination workflow system (preferably FinanceCenter aka HCL CapitalStream)</li><li>
Experience developing and customizing databases/systems for reporting purposes required.</li><li>
Experience designing and generating weekly, monthly and ad hoc reports using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects required.</li></ul></div><div><b><br>
WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b><div>
Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div></div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>Get a more detailed look at our Benefits and Perks.</div></div><div><b><br>
ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br>
<br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
<br>
<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div></div></div>

Business Systems Analyst III - CM

<div>Overview:
<div><b>BUSINESS SYSTEMS ANALYST III</b></div><div><b><br>
WHAT IS THE OPPORTUNITY?</b></div><div>
Develop, test, implement, and end-user training and support of a wide variety of the Bank's systems involved in the various division specific systems and processes. Serve as the business expert for the development, maintenance, training, regulatory compliance and support of all processes related to systems. Coordinate business unit efforts required for project implementation and oversees all required post-implementation tasks to ensure business unit satisfaction. Perform system administrative, configuration and reporting functions in the division which are NOT the responsibility of Business and Technology Services. Runs database queries or creates Reports in support of management information needs.<br>
</div><br>
<div><b>WHAT WILL YOU DO?</b></div><div><ul><li>
Determine business unit system needs and objectives and consults with business unit regarding problems with current business applications or systems, enhancements, or new functionality.
</li><li>Prepare business and system requirements for maintenance/enhancements and present recommendations to division management.
</li><li>Gather and writes-up business and system requirements, prepare test scripts, quality controls all changes, develop and code documents and supports the division credit, loan documentation and loan services teams for trouble shooting hardware and software
</li><li>Conduct all user and quality assurance testing on current systems, new systems and future maintenance. Develop test scripts to quality control all changes. Interact with software vendors and BATS to implement software enhancements.
</li><li>Collaborate with Credit Administration, BATS, Legal, Product Management and others to create and implement correct forms, products and services as they relate to the system application.
</li><li>Provide system application support to end-users and effectively troubleshoot system application problems. Make system configuration changes or coordinate changes with vendors or BATS to correct identified problems.
</li><li>Prepare end-user documentation on system enhancements. Communicate key system changes to the user community. Provide continuous training and instruction to users on system application use and business processes.
</li><li>Monitor development activities relating to meeting project objectives, budget, quality standards and schedule.
</li><li>Run queries against application databases and/or the Bank&rsquo;s data warehouse and assists with the preparation of periodic or ad hoc reports for distribution to line units, senior management, risk management units (e.g. Audit, Compliance and/or Credit Risk Review) or third parties (e.g. OCC, external auditors).
</li><li>Maintain current knowledge of related regulatory and bank policies and procedures.
</li><li>Represent the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.
</li>Complies fully with all Bank Administrative, Operational and Credit policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).<br>
<li>
</li></ul></div><br>
<div><b>WHAT DO YOU NEED TO SUCCEED?</b><br>
</div><div><b>
Required Qualifications*</b><ul><li>
Minimum 5 years experience developing and customizing databases/systems for reporting purposes required.
</li><li>Minimum 5 years experience designing and generating weekly, monthly and ad hoc reports using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects required.
</li><li>Minimum 3 years experience working in a loan servicing/operations environment required.
</li></ul><div></div><div><div><b>Additional Qualifications</b></div><ul><li>
Excellent process management and problem solving skills.</li><li>
Prior banking experience and extensive writing and developing reports, and sales and financial modeling.</li><li>
Thorough knowledge of PC computing environments, experience with database/data warehouses, and experience using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports and Business Objects.</li><li>
Strong knowledge in MS Word, Excel and MS Access. Working Knowledge of financial analysis techniques.</li><li>
Strong organizational and analytical skills. Excellent verbal and written communications skills.</li><li>
Highly preferred work experiences:</li><li>
Using Oracle and/or Oracle Analytics</li><li>
Using/programming Java Server Pages &amp; Scripts</li><li>
Writing Oracle Procedures &amp; Views</li><li>
Experience with any web based loan origination workflow system (preferably FinanceCenter aka HCL CapitalStream)</li><li>
Experience developing and customizing databases/systems for reporting purposes required.</li><li>
Experience designing and generating weekly, monthly and ad hoc reports using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects required.</li></ul></div><div><b><br>
WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b><div>
Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div></div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>Get a more detailed look at our Benefits and Perks.</div></div><div><b><br>
ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br>
<br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
<br>
<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div></div></div>

Business Systems Analyst III

<div>Overview:
<div><b>BUSINESS INTELLIGENCE (BI) DEVELOPER</b></div><div></div><div><b><br>
WHAT IS THE OPPORTUNITY?</b></div><div>
As a member of City National's Data &amp; Analytics team you will drive, develop, and maintain BI reporting solutions for internal clients and colleagues. This is an exciting time of technology advancement and innovation across the bank.</div><div></div><div><b><br>
WHAT WILL YOU DO?</b></div><div><ul><li>
Develop dashboards, visualizations, semantic data model, and reports.</li><li>
Develop high level and detailed designs for existing reporting platforms, development activities along with process improvements.</li><li>
Work with business users to gather requirements, troubleshoot report issues, and drive resolutions towards completion.</li><li>
Effectively communicate and collaborate with business users, T&amp;I support teams, providing an understanding of the problem and resolution.</li><li>
Become familiar with Operational Data Stores, Data Warehouse content, and other BI reporting data sources.</li><li>
Identify development and data quality issues, performing thorough testing and validation of reports, visualizations and dashboards in conjunction with business users.</li><li>
Setup and maintain access for new and current users in the BI Reporting environments.</li><li>
Research and trouble-shoot user-reported issues and incidents related to the BI reporting environment including performance, data discrepancies, access issues, etc.</li><li>
Be a self-starter, someone that will take the initiative to learn new things and research solutions without prompting.</li><li>
Ability to multi-task various projects and tasks with tight deliverables while keeping informed of existing and evolving development best practice, industry standards and technologies.</li><li>
Fosters and maintains good relationships with colleagues to meet expected customer service levels.</li><li>
Maintain all appropriate training and continuing education requirements for both internal programs and external licenses and certifications.</li><li>
Develop and maintain positive, productive, and professional relationships with key business users to meet expected customer service levels.</li></ul></div><div></div><div><b><br>
WHAT DO YOU NEED TO SUCCEED?</b></div><div><b>
Required Qualifications*</b><ul><li>
Bachelor's Degree or equivalent</li><li>
Minimum 3 years of BI report development experience using Salesforce CRM Analytics, SAP Business Objects, Tableau, Power BI, or other Business Intelligence technologies or equivalent</li><li>
Minimum 3 years of direct SQL experience</li><li>
Minimum 3 years of experience in finance or banking.</li></ul><div>
</div><div><div><b>
Additional Qualifications</b></div><ul><li>
Direct experience with Oracle, MS SQL Server, and Snowflake preferred</li><li>
Direct experience with Oracle, MS SQL Server and Snowflake databases is strongly preferred.</li><li>
BS in Computer Science or a related technical field preferred.</li><li>
Direct experience with Salesforce CRM Analytics, Business Objects 4.2 or above, Tableau 2021 or above is strongly preferred.</li><li>
Excellent analytical and problem-solving skills.</li><li>
Excellent oral and written communication and interpersonal skills.</li><li>
Strong organizational, multi-tasking, and time-management skills preferred.</li><li>
Ability to work independently or within a team for problem resolution</li><li>
Must demonstrate ability to multi-task and be flexible.</li></ul></div><div><b><br>
WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b><div>
Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div></div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>
Get a more detailed look at our Benefits and Perks.</div></div><div><b><br>
ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br>
<br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
<br>
<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div><div>
</div><div><div>
#CA-AP</div><div>
#LI-AP</div></div></div></div>

Business Intelligence (BI) Developer

<div><div><b>BUSINESS INTELLIGENCE (BI) DEVELOPER</b></div><div></div><div><b><br>
WHAT IS THE OPPORTUNITY?</b></div><div>
As a member of City National's Data &amp; Analytics team you will drive, develop, and maintain BI reporting solutions for internal clients and colleagues. This is an exciting time of technology advancement and innovation across the bank.</div><div></div><div><b><br>
WHAT WILL YOU DO?</b></div><div><ul><li>
Develop dashboards, visualizations, semantic data model, and reports.</li><li>
Develop high level and detailed designs for existing reporting platforms, development activities along with process improvements.</li><li>
Work with business users to gather requirements, troubleshoot report issues, and drive resolutions towards completion.</li><li>
Effectively communicate and collaborate with business users, T&amp;I support teams, providing an understanding of the problem and resolution.</li><li>
Become familiar with Operational Data Stores, Data Warehouse content, and other BI reporting data sources.</li><li>
Identify development and data quality issues, performing thorough testing and validation of reports, visualizations and dashboards in conjunction with business users.</li><li>
Setup and maintain access for new and current users in the BI Reporting environments.</li><li>
Research and trouble-shoot user-reported issues and incidents related to the BI reporting environment including performance, data discrepancies, access issues, etc.</li><li>
Be a self-starter, someone that will take the initiative to learn new things and research solutions without prompting.</li><li>
Ability to multi-task various projects and tasks with tight deliverables while keeping informed of existing and evolving development best practice, industry standards and technologies.</li><li>
Fosters and maintains good relationships with colleagues to meet expected customer service levels.</li><li>
Maintain all appropriate training and continuing education requirements for both internal programs and external licenses and certifications.</li><li>
Develop and maintain positive, productive, and professional relationships with key business users to meet expected customer service levels.</li></ul></div><div></div><div><b><br>
WHAT DO YOU NEED TO SUCCEED?</b></div><div><b>
Required Qualifications*</b><ul><li>
Bachelor's Degree or equivalent</li><li>
Minimum 3 years of BI report development experience using Salesforce CRM Analytics, SAP Business Objects, Tableau, Power BI, or other Business Intelligence technologies or equivalent</li><li>
Minimum 3 years of direct SQL experience</li><li>
Minimum 3 years of experience in finance or banking.</li></ul><div>
</div><div><div><b>
Additional Qualifications</b></div><ul><li>
Direct experience with Oracle, MS SQL Server, and Snowflake preferred</li><li>
Direct experience with Oracle, MS SQL Server and Snowflake databases is strongly preferred.</li><li>
BS in Computer Science or a related technical field preferred.</li><li>
Direct experience with Salesforce CRM Analytics, Business Objects 4.2 or above, Tableau 2021 or above is strongly preferred.</li><li>
Excellent analytical and problem-solving skills.</li><li>
Excellent oral and written communication and interpersonal skills.</li><li>
Strong organizational, multi-tasking, and time-management skills preferred.</li><li>
Ability to work independently or within a team for problem resolution</li><li>
Must demonstrate ability to multi-task and be flexible.</li></ul></div><div><b><br>
WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b><div>
Starting base salary: $77,000 - $143,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div></div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>
Get a more detailed look at our Benefits and Perks.</div></div><div><b><br>
ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br>
<br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
<br>
<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div><div>
</div><div><div>
#CA-AP</div><div>
#LI-AP</div></div></div></div>

Join City National Bank and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

City National Bank

About Company

Client Services Professional II

Agile Delivery Manager

Senior Scrum Master

Business Systems Analyst III - CM

Business Systems Analyst III

Business Intelligence (BI) Developer

Business Intelligence (BI) Developer