Qureos Mentor

City of Atlanta

<div>Salary range: $54,863-$70,000
 
Posting expires: April 2, 2026
Purpose of Job
The purpose of this job is to ensure that airport operations are carried out safely and efficiently and in accordance with pertinent regulations and policies.</div>
 <div>Essential Duties and Responsibilities
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. 
<ul><li>Oversees and inspects aircraft operating areas at the Airport for compliance with established
</li><li>Federal Aviation Administration (FAA) and City policies and regulations and maintains records
</li><li>of inspections as required by the FAA.
</li><li>Inspects runways, taxiways and ramps for proper and safe operations and initiates any
</li><li>necessary corrective actions.
</li><li>Directs response activities for aircraft emergencies, hazmat spills, bomb threats/hijackings,
</li><li>the removal of disabled aircraft and other related emergencies in accordance with the Airport
</li><li>Emergency Plan and FAR Part 139.
</li><li>Coordinates with construction contractors on airfield projects and conducts safety
</li><li>inspections of operations.
</li><li>Monitors construction activity to ensure compliance with Advisory Circulars.
</li><li>Provides escorts in aircraft movement areas as needed.
</li><li>Participates in the HJAIA Safety Management System.
</li><li>Enforces City codes, federal regulations and departmental guidelines.
</li><li>Directs snow removal according to plan.
</li><li>Coordinates safety procedures, investigates injuries, prepares reports and processes
</li><li>associated paperwork.
</li><li>Monitor, track, coordinate and record aircraft utilizing the common use parking areas and cargo bays. 
</li></ul>Planning and Organizing
<ul><li>Assists with planning and presenting on-the-job, classroom and team training opportunities.
</li><li>Assists upper level management with developing budgets, business plans, standard operating procedures, and compiling various forms of data.
</li><li>Responds to all airfield emergencies and assists within the Airport&rsquo;s Incident Command Structure. Responsible for decisions that stabilize the situation, affect life safety and preserve property. Determines recovery efforts and activities to return the Airport back to normal operations. Notifies management and affected departments of incidents that affect the normal operation of the airport. 
</li></ul>Communication
<ul><li>Communicates daily with the cargo and airline tenants.
</li><li>Issues Notices to Airmen to advise users of changes to published airfield conditions and changes to airfield status.
</li><li>Prepares, distributes and disseminates pertinent, significant and required reports to executives, airport agencies and tenants.
</li><li>Monitors weather conditions that may impact operations and monitors aircraft departure queues, ensuring compliance with the Tarmac Delay Program.
</li><li>Ensures Operations Management is kept apprised of significant events occurring during the shift.
</li><li>Apprises appropriate division managers or supervisors of any unusual occurrences that may affect their operation.
</li><li>Verifies facts and ensures details are relayed to public information unit if media coverage is appropriate.
</li><li>Plans and facilitates tenant meetings.
</li><li>Communicates effectively and exchanges information in a professional and positive manner with customers, tenants, airport employees and other staff members. 
</li></ul>Administrative Duties
<ul><li>Prepares daily reports, logs and forms.
</li><li>Monitors supplies and equipment and keeps appropriate staff apprised of needs.
</li><li>Attends airport safety-related meetings and seminars as necessary.
</li><li>Keeps abreast of all FAA, state, local and DOA regulations, safety and compliance requirements.
</li><li>Ensures the Airport Certification Manual, Airport Emergency Plan, Winter Weather Operations Plan, SMGCS Plan, and all other federally-mandated plans and Department SOPs remain current at all times. 
</li></ul>Record Keeping and Documentation
<ul><li>Prepares records of all incidents occurring on each shift.
</li><li>Documents daily airfield inspections to validate airport and airfield compliance with FAA FAR Part 139 and other governmental agencies laws and regulations. 
</li></ul>Marginal Job Functions
Performs other related duties as required. 
Knowledge of Job
The successful candidate will have considerable knowledge of management practices, policies and procedures as necessary in the completion of daily responsibilities; able to implement long-term goals in order to promote effectiveness and efficiency. Has considerable knowledge of applicable laws, policies, standards and regulations pertaining to the specific duties and responsibilities of the job; knows how to keep abreast of any changes in policy, methods, operations, and equipment needs; able to effectively communicate with the subordinates, tenants, federal officials, elected officials, management, other employees, and members of the general public. Is able to assemble information and make written or oral reports or presentations in a clear, concise and effective manner; have good organizational, management, human relations and technical skills; able to use independent judgment and discretion in managing subordinates including the handling of emergency situations, determining and deciding upon procedures, maintaining standards, and resolving problems. Has the ability to comprehend, interpret, and apply regulations, procedures, and related information. 
Has the mathematical ability to handle required calculations. The candidate will be knowledgeable and skilled in the use of computers; able to read, understand, and interpret federal regulations and related materials.</div>

Airport Operations Representative II- Airside

<div>Salary Range: $63,401 - $105,880
Posting expires: March 31, 2026
Working hours: This is a Third Shift position, with working hours from 11:00 PM to 7:00 AM .
General Description and Classification Standards:
Organizes, monitors, and supervises facility maintenance operations at a high experience level. Performs a variety of technical skilled and unskilled tasks relative to facility maintenance. Provides additional technical assistance to the facilities as needed. This is a full-time supervisory position, managing a permanently assigned work group, consisting of 4 or more assigned staff. Group may be technical, administrative, construction or maintenance. Supervision may be over a group of similarly skilled employees or a group with varied skills. Positions at this level are characterized by the supervisor providing direct assignments of similar of different functions.
The selected candidate will be responsible for managing Third Shift Airfield Maintenance operations, ensuring all airfield maintenance activities are performed safely, efficiently, and in compliance with FAA regulations and airport standards.
Supervision Received:
Normally receives guidance regarding group objectives, scheduling, unusual priorities, etc. but is free to set work methods and individual assignments.</div>
 <div>Essential Duties and Responsibilities:
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.
<ul><li>Plans, prioritizes, assigns, supervises, reviews, and participates in the work of staff responsible for facility maintenance.
</li><li>Establishes schedules and methods for providing facility maintenance services; identifies and manages resource needs and communicates with appropriate management staff.
</li><li>Participates in the development of goals and objectives as well as policies and procedures; makes recommendations for changes and improvements to existing standards, policies, and procedures; participates in the implementation of approved policies and procedures; monitors work activities to ensure compliance with established policies and procedures.
</li><li>Participates in the preparation and administration of the facility maintenance budget; submits budget recommendations; monitors expenditures; prepares cost estimates; submits justifications for equipment; monitor budget expenditures.
</li><li>Monitors and control supplies and equipment; orders supplies and tools as necessary; prepares documents for procurement; prepares scope specifications and documents for contract services.
</li><li>Trains or coordinates training in facility maintenance and safety methods, procedures, and techniques.
</li><li>Develops and organizes preventative maintenance and safety inspection programs for all facilities and equipment.
</li><li>Attends and participates in professional group meetings; maintains awareness of new trends and developments in the field of facility maintenance; incorporates new developments as appropriate into programs.
</li><li>Possess troubleshooting skills and ability to determine the correct approach to resolve the issue with the correct resources.
</li><li>May perform other duties as assigned.
</li></ul>The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization. 
Decision Making/Leadership:
Has formal supervisory authority over work group (typically at least 4-5 employees) to include discipline, performance management, scheduling, training, etc.
Knowledge Skills and Abilities:
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.
<ul><li>Knowledge of operations, services, and activities of a building maintenance, repair, and construction program;
</li><li>knowledge of materials, methods, terminology, equipment and tools used in the maintenance, repair, and construction of building structures and systems including those used in performing rough and finished carpentry, plumbing, heating, electrical, mechanical, and painting work;
</li><li>knowledge of principles of supervision, training, and performance evaluation;
</li><li>knowledge of basic principles and practices of municipal budget preparation and administration; knowledge of equipment, tools and materials used in facility maintenance activities;
</li><li>knowledge of construction and project management principles;
</li><li>knowledge of principles and practices of safety management;
</li><li>knowledge of office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases;
</li><li>knowledge of pertinent local, state and federal laws, ordinances, codes, and rules.
</li><li>Skill in planning, scheduling, supervising, reviewing and evaluating the work of others;
</li><li>skill in training others in work procedures;
</li><li>skill in data tracking, preparing and maintaining a variety of accurate written and computerized records; possess skill in reading and interpreting plans, maps and specifications and manuals;
</li><li>skill in operating and maintaining equipment and tools used in facilitating maintenance and custodial work;
</li><li>skill in identifying and implementing effective courses of action to complete assigned work;
</li><li>skill in coordinating crew assignments with those of other divisions, departments and agencies;
</li><li>skill in estimating labor, material and equipment needs;
</li><li>skill in establishing and maintaining effective working relationships with those contacted in the course of the work.
</li><li>Ability to read and understand construction drawings, plans and specifications;
</li><li>ability to organize, implement and direct facility maintenance operations and activities;
</li><li>ability to supervise, train and evaluate assigned staff;
</li><li>ability to interpret and explain pertinent department policies and procedures;
</li><li>ability to develop cost estimates for supplies and equipment;
</li><li>ability to perform the most complex maintenance duties and operate related equipment;
</li><li>ability to demonstrate tact and diplomacy with the public;
</li><li>ability to develop and recommend systems and procedures related to assigned operations;
</li><li>ability to operate office equipment including computers and supporting word processing, spreadsheet, and database applications;
</li><li>ability to communicate clearly and concisely, both orally and in writing;
</li><li>ability to establish and maintain effective working relationships with those contacted in the course of work.</li></ul></div>

Airport Maintenance Supervisor II- Airfield

<div>Posting Expires: 3/20/2026
Department of Human Resources Organizational &amp; Employee Development
The Training Coordinator, Senior is a role within the Organizational &amp; Employee Development unit of the Department of Human Resources. As a Training Coordinator, Senior, this individual performs technical and paraprofessional personnel functions for the Human Resources group within an assigned department. Duties and responsibilities include but are not limited to providing assistance to City of Atlanta employees and the general public; entering data into and maintaining data within the Learning Management System (LMS) used enterprise wide; generating and completing forms/reports, maintaining files; and processing personnel transactions and employment requests. Individuals who possess excellent interpersonal skills and work well in a collaborative environment tend to excel in this role. This position requires a strong knowledge and experience within a Learning Management System. The Training Coordinator, Senior is responsible for managing the implementation of training curricula (including training sessions where learners will be assigned or asked to self-enroll) and implementing the system upgrades. In addition, this role requires the management of Learner profiles within the LMS database.
SUPERVISION RECEIVED : Works under very general supervision. May work independently or with other workers with responsibility for completion of assigned tasks.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES: &bull; Creates training classes via LMS for employee registration (assigned or self-enrolled learning) &bull; Maintains records of attendance and successful completion of training via internal LMS &bull; Maintains updates to LMS User Manuals for Employees and Learning Specialists. &bull; Collaborates and Partners with Training Specialist/Instructional Design Specialist to conduct LMS Training. &bull; Prepares various types of reports such as Compliance (Required) and Voluntary trainings; New Hire Orientation completion; Monthly Professional Development Training Metrics. &bull; Monitors employee database (LMS) to ensure employee training records are current and available. &bull; Develops or assists with development of and maintains a company-wide/city-wide training calendar; tracks required initial and refresher training &bull; Organizes and coordinates training sessions; reserves space for training, ensures that audio/visual equipment is available and operating, provides copies of handouts/assessments, evaluations for class distribution. &bull; Responds to inquiries from internal mailbox from learners to assist with class enrollment/trouble shooting within LMS &bull; Prepares monthly metrics reports for classes and consults to track evaluations, feedback, attendance/no shows &bull; Assists the Senior Training Manager/Executive Director and other training staff with their assigned duties These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned
DECISION MAKING : Uses independent judgement and discretion in handling organizational emergency situations, determining, and deciding upon procedures to be implemented, setting priorities, maintaining standards and resolving problems. KNOWLEDGE &amp; SKILLS REQUIRED: &bull; Ability to communicate effectively with management and other departments &bull; Ability to think critically through processes when implementing training initiatives via LMS &bull; Proficient use of Microsoft Office Suite (Excel, PowerPoint, Outlook) and related software. &bull; Proficient use of Internet based Technology skills &bull; Advanced Problem-Solving skills &bull; Strong Analytical and Critical Thinking skills &bull; Basic business math proficiencies &bull; Ability to handle confidential or sensitive information with discretion &bull; Ability to effectively organize and manage training initiatives simultaneously &bull; Strong understanding of business goals and standards of Customer Service &bull; Strong understanding of and experience with LMS, and Adobe Creative Suite software and systems &bull; Knowledge of assessment tools (MS Forms, SurveyMonkey, etc.). &bull; Strong communication skills (verbal, written and active listening skills). &bull; Strong organizational, planning and time management skills &bull; Skilled in using Audio/Visual and other presentation equipment, including Smartboards and Virtual
ESSENTIAL CAPABILITIES and WORK ENVIRONMENT: Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, disability status or any other basis prohibited by federal, state or local law. We value and encourage diversity in our workplace.</div>

Training Coordinator II - Hartsfield Jackson Airport

<div>Posting Expires: 3/19/26
Salary Range: $39,370.24- $49,212.80
General Description and Classification Standards:
Performs manual work functions associated with operating environmental equipment in the Bureau of Solid Waste Services.
Supervision Received:
*
Essential Duties and Responsibilities:
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. 
<ul><li>Acts as first line supervisor to Environmental Service Workers assigned to truck.
</li><li>Operates environmental equipment such as a conventional rear loader garbage truck and open-body dump truck to remove refuse from residential units and from special events.
</li><li>Drives assigned route.
</li><li>Performs manual work functions and utilizes various tools including pitchfork, rake, shovel and broom to empty receptacles and pick up yard trimming, bulk rubbish and spillage.
</li><li>Performs pre- and post-route vehicle inspections and basic maintenance activities; keeps the interior and exterior of assigned equipment clean.
</li><li>Obtains the necessary tools to perform specific tasks so that work can be performed both efficiently and in a timely manner.
</li><li>Communicates with supervisors to inform them of progress made on work assignments.
</li><li>Reports any mechanical problems associated with vehicle.
</li><li>Reports problems or emergency situations.
</li><li>Responds to routine requests for information from officials, employees, the public or other city agencies.
</li><li>Uses a two-way radio to communicate with supervisor and to receive instructions.
</li><li>Maintains high standards of accuracy in exercising duties and responsibilities.
</li><li>Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility.
</li><li>Operates a conventional rear loader garbage truck; may operate an open-body dump truck, tandem dump truck, MAD VAC, and mini-truck.
</li><li>Provides maintenance to equipment to prevent equipment damage.
</li><li>Fuels and dumps vehicle daily at the end of the work shift.
</li><li>Cuts grass as required.
</li><li>Receives various forms, work orders, reports, and other documents; completes, processes, and forwards as appropriate.
</li><li>Completes vehicle maintenance reports to document mileage, fuel, etc.
</li><li>Prepares/generates maintenance records, logs, or other documentation as required.
</li><li>May perform other duties as assigned.
</li></ul>The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.
Knowledge Skills and Abilities:
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list. 
<ul><li>Ability to communicate effectively with supervisors and other staff members.
</li><li>Ability to use judgment in routine and non-routine situations.
</li><li>Ability to comprehend and apply regulations and procedures of the department.
</li><li>Ability to work under a minimum degree of stress related to duties that require constant attention to detail and tight deadlines.
</li><li>Ability to follow specific oral and written instructions.
</li><li>Ability to perform strenuous work and withstand exposure to varied climatic conditions.
</li><li>Ability to operate large trucks and drive safely as evidenced by an absence of excessive numbers of traffic violations or accidents.
</li><li>Ability to pass a performance test on the required equipment and supervise a small crew of collectors; etc.
</li></ul>Minimum Qualifications:
Education and Experience &ndash;High school diploma, or equivalent; one (1) year of experience in the operation of medium-sized trucks or equipment such as garbage trucks required; or an equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Licensures and Certifications &ndash; Must possess a valid Georgia Commercial Driver&rsquo;s License (CDL) with Class B endorsement.
Preferred Requirements &ndash; None.
Work Environment:
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
Lifting Requirements:
Heavy work : Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.</div>

Solid Waste Equipment Operator

<div>Posting expires: March 26, 2026
Salary range: $47,474 - $63,379
General Description:
The Customer Resolution Specialist is responsible for addressing and resolving inbound customer service inquiries for the Department of Watershed Management (DWM). This position performs high-volume public contact and recordkeeping duties related to the operational, financial, and commercial records of water utilities. The role provides accurate and timely information to utility customers and the general public regarding billing, account issues, and service requests.
Classification Standards
This classification performs routine to moderately complex customer service functions involving public contact and account management. Candidates should have prior experience in a customer service or call center setting and demonstrate strong communication and problem-solving skills. Work is performed under moderate supervision, requiring the application of established procedures and policies.
Supervision Received:
Works under close to moderate technical supervision. Work in progress and completed tasks are reviewed regularly for quality assurance, accuracy, completeness, and adherence to established procedures and guidelines.
Essential Duties and Responsibilities
<ul><li>Responds to inbound customer telephone calls regarding Department of Watershed Management (DWM) policies, procedures, services, and account-related concerns. 
</li></ul><ul><li>Assist customers with inquiries related to billing, adjustments, appeals, meter readings, leaks, and other water and sewer service issues. 
</li></ul><ul><li>Utilizes active listening and problem-solving skills to understand customer concerns, ask clarifying questions, and provide accurate, policy-based resolutions. 
</li></ul><ul><li>Communicate with customers through multiple channels including phone, email, mail, and live chat. 
</li></ul><ul><li>Provides real-time support through live chat by addressing inquiries, assisting with billing questions, and guiding customers through available self-service tools in a professional and timely manner. 
</li></ul><ul><li>Research customer accounts, records, and databases to investigate and resolve complex inquiries, disputes, and service concerns. 
</li></ul><ul><li>Coordinates with internal departments such as Billing, Field Services, and Inspections to gather information and facilitate resolution of customer issues. 
</li></ul><ul><li>Initiates work orders and service requests to address service concerns 
</li></ul><ul><li>Maintains accurate and detailed documentation of customer interactions, account activity, and case updates across multiple systems in accordance with departmental procedures. 
</li></ul><ul><li>Assist customers with financial transactions by providing guidance on payment transfers, credit refunds, and submitting requests for processing when applicable. 
</li></ul><ul><li>Provides support for service-related matters including disconnections, reconnections, meter installations, and service verifications. 
</li></ul><ul><li>Participates in peer mentoring and knowledge sharing to support training and development of new representatives and departmental staff. 
</li></ul><ul><li>Performs additional duties assigned to support operational and departmental business needs. 
</li></ul>Knowledge, Skills &amp; Abilities:
&bull; Strong interpersonal and human relations skills.
&bull; Knowledge of personal computer operation in office applications.
&bull; Knowledge of proper English usage, including grammar, spelling, and punctuation.
&bull; Knowledge of basic business mathematics.
&bull; Knowledge of and proficiency in using office technology and computer-based systems to perform daily work-related duties.
&bull; Ability to interpret and analyze pertinent procedures, data, and functions quickly.
&bull; Ability to exercise sound judgment in interpreting and applying information to a variety of situations, and in taking appropriate action under moderate supervision.
&bull; Ability to maintain accurate records.
&bull; Ability to speak clearly and concisely.
&bull; Ability to demonstrate strong written and verbal communication skills.
&bull; Ability to manage multiple tasks, remain detail-oriented, and work efficiently under moderate supervision.
&bull; Ability to simultaneously converse with customers and accurately enter data into a computer.
&bull; Ability to maintain composure and professionalism during difficult customer interactions.
&bull; Ability to actively listen, demonstrate empathy, and respond appropriately to customer concerns.
&bull; Ability to resolve customer issues using problem-solving and conflict resolution techniques.
&bull; Ability to navigate multiple systems and applications while assisting customers.
&bull; Ability to manage time effectively and prioritize tasks in a fast-paced, high-volume environment.
&bull; Ability to adapt to changing procedures, policies, and technologies.
&bull; Ability to collaborate with team members and internal departments to resolve customer inquiries.
Minimum Qualifications:
Education:
High School Diploma or GED required.
Experience:
&bull; Minimum of two (2) years of customer service experience.
&bull; Experience providing service to customers or the public in a professional environment.
&bull; Experience using computer systems, databases, or office applications to document and manage customer interactions.
&bull; Experience following established policies, procedures, and service guidelines while assisting customers.
Preferred Requirements
&bull; Four (4) or more years of customer service experience, preferably in a high-volume call or contact center environment.
&bull; Experience handling billing inquiries, account disputes, or service-related issues.
&bull; Familiarity with CRM or contact center systems used to manage customer interactions.
&bull; Experience supporting customers through multiple channels, including phone, email, and live chat.
&bull; Ability to navigate multiple systems while researching and resolving customer inquiries.
&bull; Knowledge or work experience in utility services, municipal operations, or water and sewer billing processes.
Licensures and Certifications &ndash; N/A</div>

Customer Resolution Specialist