Abrar Admin

City of Cleveland

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 Description
 
 
 
 
 POLICE RADIO DISPATCHER Examination
 
 
 
 
 (OPEN) CS2026-076
 
 
 
 
 Application Open Date: 06/29/2026
 
 
 
 
 Application Close Date: 07/13/2026
 
 
 
 
 SALARY:
 
 $46,515.46 - $66,102.16 per year.
 
 
 
 APPLICATION INFORMATION
 
 
 
 This application is not for an immediate opening, by submitting an application you are applying to take a Civil Service Examination for the opportunity to be placed on an Eligible List for a future opening. To learn more about the Civil Service examinations and Eligible Lists please visit the Cleveland Civil Service Webpage: FAQs | City of Cleveland Ohio
 
 
 To determine if you qualify to take the examination you must include/attach any required documents (i.e. Resume, Certifications, Driver&rsquo;s License, etc&hellip;) to support you meet the Minimum Qualifications at the time of submitting your application. Please read the Minimum Qualification section carefully, you may attach PDF or JPEG
 
 
 
 EXAMINATION INFORMATION
 
 
 
 
 TYPING TEST
 
 : A typing speed of 30 WPM or better is expected (Pass/Fail)
 
 
 
 WRITTEN EXAMINATION
 
 : The exam may be computerized, or a traditional pencil and paper designed to test the objectives of the duties and minimum qualifications of the classification.
 
 
 Examples of Duties
 
 
 
 Job Duties
 
 
 
 Critical Public Safety communications position that serves as first point of contact for residents, callers, officers and other public safety partners. Responds to calls received through 911 and non-emergency telephone lines; obtain information to determine nature of the problem and when appropriate, connects or refers the caller to the appropriate agency for handling. Use active listening, empathy, clear questioning, and de-escalation techniques to assist callers in stressful or emergency situations.
 
 
 Operate police radio equipment to dispatch police units in response to calls for service. Monitors district radio channel activity and tracks the arrival, location and status of assigned units. Must have, or be able to learn City streets, and available community and/or public safety resources.
 
 
 Obtains, evaluates, and enters pertinent information into the Computer Aided Dispatch (CAD) system to generate incidents for public safety response. Follow established procedures to assign appropriate incident codes and priority levels, conducts inquiries in CAD or other departmental databases as needed; and contacts or refers callers to Fire, EMS, Utilities, Animal Control, or other appropriate agency when a police response is not required.
 
 
 Performs other related duties as directed by proper authority. Must be organized, able to manage multiple priorities in a high-pressure environment, assess situations quickly, exercise sound judgment and comply with all applicable organizational directives, policies, procedures, rules and regulations.
 
 
 
 Minimum Qualifications
 
 
 
 
 MINIMUM QUALIFICATIONS
 
 
 
 High School diploma or GED required. Valid State of Ohio Driver's License or State ID required. Must be able to type at least 30 words per minute.
 
 
 Related experience in police dispatch, public safety communications, customer service, call centers, healthcare, security, transportation, crisis response, or other fast-paced communication environments is highly preferred.
 
 
 Must be able to pass a detailed criminal background check, drug test and physical. Must successfully complete and maintain all required job-specific certifications after appointment, including certifications required to access LEADS/NCIC, LERMS, and required public safety telecommunication training. Required training will be provided as a part of employment.
 
 
 Must be organized, able to manage multiple priorities in a high-pressure environment, assess situations quickly, and exercise sound judgment. Must possess strong verbal and written communication skills and the ability to relay vital information clearly, accurately and efficiently.
 
 
 
 Work Schedule Requirements
 
 
 
 The Public Safety Communications Center is a 24-7-365 operation. Employees may be assigned to days, nights, weekends, holidays, and overtime, which is sometimes mandated and/or based on operational need.
 
 
 Employees are restricted to working 16 hours in a 24-hour block of time. 12 Hour Shifts: 0630-1830 / 1830-0630 Working 2 on, 2 off and every other Saturday, Sunday, Monday off. Placement on any given shift is based on operational needs and seniority.
 
 
 
 Reminder:
 
 Minimum qualifications must be met as of the last day of the accepting applications. You must upload these documents at the time of submitting your application or email the documents to CS@Clevelandohio.gov and include the Job Title in the email.
 
 
 Supplemental Information
 
 
 
 RESIDENCY CREDIT
 
 
 
 A person who has had as his/her primary residence in the City of Cleveland
 
 for at least one year at the time of filing a Civil Service application
 
 , and desires to take an entry-level Civil Service examination, shall, if a passing grade on the written examination is attained, have ten (10) points added to his/her
 
 passing
 
 score.
 
 
 (NOTE: Not all Examinations consider residency credit in the scoring process) To substantiate a claim for residency points, Applicants must UPLOAD LEGIBLE COPIES of the following:
 
 
 <ul>
 <li>
 A signed and notarized Residency Affidavit available on the City&rsquo;s website here:
 
 
 </li>
 </ul>
 https://www.clevelandohio.gov/sites/clevelandohio/files/AffidavitOfResidency0321.pdf
 
 
 
 CLEVELAND MUNICIPAL SCHOOL DISTRICT (CMSD) PREFERENCE CREDIT
 
 
 
 An applicant who is a graduate of the Cleveland Metropolitan School District (CMSD) and is participating in an open competitive entrance-level examination, as determined by the Commission, shall receive an additional five (5) points upon achieving a passing score, as established in the examination announcement. Applicants must provide acceptable proof of graduation from a CMSD school at the time of application in order to qualify for this credit.
 
 
 
 VETERANS&rsquo; PREFERENCE
 
 
 
 Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G. Proof of active service or a DD Form 214, must be presented to the Commission
 
 at the time of filing
 
 application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions that applicant shall receive an additional five (5) points added to their raw score on the examination; or ten (10) points are added to their raw score on the examination if applicant&rsquo;s supporting documentation indicates more than fifteen percent (15%) service-connected disability.
 
 NOTE:
 
 Only DD Form 214 (long form) or an official armed service document indicating type of discharge or separation and the dates of active service will be accepted as proof of active service.
 
 
 
 Reminder:
 
 To determine if you qualify to take the examination you must include/attach any required documents (i.e. Resume, Certifications, Driver&rsquo;s License, etc&hellip;) to support you meet the Minimum Qualifications. Please read the Minimum Qualification section carefully, you may attach PDF or JPEG.
 
 
 
 
 We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age and religion.
 
 
 
 
 
 
 The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.
 
 
 
 
 The City of Cleveland makes available a variety of benefit options depending upon your employment status and any applicable union membership. In general, benefit options include comprehensive medical, dental, vision, prescription medical and life insurance. Specific information regarding benefit eligibility will be discussed and reviewed at the time of hire.
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Police Radio Dispatcher

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Police Radio Dispatcher