Qureos Mentor

City of Eugene, OR

<div><div><div><h2 class="jobSectionHeader"><b>General Statement of Duties</b></h2></div><br>
<p></p><div><br>
<p>Do you have a passion for public service and working alongside a team of professionals that make meaningfully impact our community? Are you an analytical person who enjoys solving puzzles? Do you enjoy collaboration and assisting others through the complexity of insurance and liability? Would you consider yourself someone that &ldquo;gets things done&rdquo; and enjoys working in a fast-paced environment? Do you value equity, inclusion, transparency and ensuring organizational programs reflect these values? If so, this position may be the right fit for you!<br>
<br>
The City of Eugene is actively recruiting for an experienced Liability and Property Claims Adjuster. The position will investigate, analyze, and determine the extent of the City's liability concerning personal, casualty, and property loss/damage claims, as well as negotiating settlement when appropriate. The position will also be assisting in the administration of the City's recovery program and insurance program. This position is part of the Employee Resource Center (ERC) which is a division within the Central Services Department of the City of Eugene. The ERC delivers and supports traditional and non-traditional Human Resource and Enterprise Risk Management services.</p><div><b><br>
Application Deadline: Friday, November 07, 2025, at 5 p.m. P.T.</b><br>
Accepting Online Applications Only</div><div>
Information on How to Apply</div><p><b><br>
Classification: </b>Program Coordinator, Sr.</p><p><b>
Salary:</b> $35.74 - $44.54 Hourly / $74,339.20 - $92,643.20 Annually</p><p>
The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA).</p><p><b>
Department/Division: </b>Central Services / Employee Resource Center</p><p><b>
Union Representation: </b>American Federation of State, County and Municipal Employees (AFSCME)</p><p><b>
Work Location: </b>Eugene City Hall, 500 E. 4th Ave., Eugene, OR<br>
Must reside in the state of Oregon and be able to report onsite for work as needed in Eugene, OR to meet business needs.</p><p><b>
Schedule: </b>Monday - Friday, 8:00a.m. &ndash; 5:00p.m. with the flexibility per business need.</p><p><b>
Benefits: </b>The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as benefits packages.</p><p><b>
: </b>Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.</p><div><b>
About Limited Duration Position</b></div><ul><li>
This Limited Duration position could last up to 12 months or longer, per business need.</li><li>
If you are a current Limited Duration employee, you will not have rights back to your Limited Duration position.</li><li>
Limited Duration employees are at-will and do not have a probationary period.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Duties Performed - Duties may include but are not limited to the following</b></h2></div>
<p></p><div><p><b>Strong Customer Service and Communication Skills</b></p><ul><li>
Provides courteous customer service and effectively works with the public, supervisors, co-workers, employees, union representatives, and other stakeholders representing various diverse backgrounds.</li><li>
Provides a high level of confidentiality regarding claims and risk management issues.</li><li>
Must have excellent written and verbal communication skills and ability to communicate effectively, both orally and in writing, with city staff, members of the public, and other stakeholders using courtesy and good judgment.</li><li>
Must exercise tact, discretion, and patience in dealing with sensitive, complex, and confidential issues and situations with people in a variety of mental states and heightened emotions.</li><li>
Must be comfortable giving public presentations when required.</li><li>
Provides information and assistance to the public and other employees regarding liability and property claims processes.</li></ul><p><b>
Use of Technology</b></p><ul><li><div>
Proficiently uses computers and related software applications, internet research tools, reporting applications and various databases. Includes strong knowledge and skill in Microsoft Office programs, including advanced application of Excel and Word. Power Automate experience is desirable.</div></li></ul><p><b>
Strong Analytical Skills</b></p><ul><li><div>
Must have the ability to interpret Federal, State, and local statutes, regulations and administrative rules, codes, insurance policies, personnel policies, and labor contracts.</div></li><li><div>
Must have the ability to research, explain, and monitor the application of policies, procedures, contractual agreements and Federal, state, and local laws, codes, and rules.</div></li><li><div>
Must have the ability to research related subjects; prepare periodic and special reports, correspondence, and other written material; assists Program Managers as required in implementing and maintaining enterprise risk management programs.</div></li><li><div>
Must have the ability to interpret and apply relevant program/department policies and procedures when making work decisions or when providing information to others. Produces reports showing claims experience and trends.</div></li></ul><p><b>
Exceptional Time-Management and Administrative Skills</b></p><ul><li><div>
Must have the ability to independently manage project timelines with limited supervision, coordinate activities with multiple departments, and reach necessary outcomes to complete assignments in a timely and accurate manner.</div></li><li><div>
Must have flexibility to respond to and prioritize new projects on a regular basis.</div></li></ul><p><b>
Claims and Insurance Administration</b></p><ul><li><div>
For liability claims &ndash; investigates, evaluates and resolves claims filed against the City by third parties, which includes: evaluation of the City's liability exposure using established claim guidelines, policies, procedures, claim industry standards, applicable laws, legal doctrines; negotiation of settlements with claimants; reviewing and setting of claim reserves to ensure adequate loss funding; periodic claim file review and follow up to ensure proper and timely disposition; assisting and consulting with Management on complex claims, major losses or litigated cases; reconciling claim payments to general ledger; developing loss trend analysis and reporting.</div></li><li><div>
For property claims &ndash; investigates, evaluates, and determines coverage for losses; works closely with departmental representatives and insurers.</div></li><li><div>
For recovery claims &ndash; investigates, evaluates and pursues claims against third-parties who have damaged City assets or injured City employees, which includes: investigation of claims; analysis of cost recovery potential; development of loss documentation and costs; communication of cost recovery details to insurance companies and uninsured individuals; coordinating with City Prosecutor and District Attorney in order to pursue restitution from defendants, which may include testifying on behalf of the City.</div></li><li><div>
Insurance Program Administration &ndash; participates in annual insurance renewal process, provides paraprofessional support for the administration of our insurance program.</div></li><li><div>
Provides training to the organization on the Liability and Property Claims Program.</div></li></ul><br>
To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification: Program Coordinator, Sr.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><div>Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. <b>We are most interested in finding the best candidate for the job</b><b>,</b> and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.</div><div></div><div><br>
When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.</div><div><b><br>
Minimum Qualifications</b></div><div>
Experience</div><div>
Four years of professional experience in general liability, auto, and/or property claims administration, preferably in the public sector.</div><br>
Education<br>
Equivalent to an Associate&rsquo;s degree from an accredited college or university in the assigned program area, or a related one. A Bachelor&rsquo;s degree is preferred.<div><br>
Background</div><div>
Must pass a background check.</div><div><br>
License</div><div>
Valid Oregon driver&rsquo;s license (or, the ability to obtain by date of hire); must pass driving records check and, if hired, maintain a driving record that meets the City&rsquo;s standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).
</div></div><p></p><div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><p><b>What to Expect from our Selection Process</b></p><p>
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.</p><p><b>
Diversity, Equity, and Inclusion</b></p><p>
The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.</p><p>
The City of Eugene complies with the <b>Americans with Disabilities Act of 1990</b>. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.</p><p>
In compliance with the <b>Immigration Reform and Control Act of 1986</b>, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.</p></div></div></div><p></p>

Liability & Property Claims Adjuster, Limited Duration

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City of Eugene, OR

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Liability & Property Claims Adjuster, Limited Duration