Qureos Mentor

City of Houston, TX

<div><div><div><h2 class="jobSectionHeader"><b>POSITION OVERVIEW</b></h2></div>
<div><p><b>Applications Accepted From: All Persons Interested</b><br>
<b>Division/Section: </b><b>Bush Intercontinental / International Se</b><b>rvices</b><br>
<b>Workdays &amp; Hours*: </b><b>*Shift work, including rotation, weekends, and holidays</b><b>.</b><b> (*Subject to change)</b><b><br>
</b><br>
</p><div><b>PURPOSE OF DIVISION</b><br>
International Services provides facilitation assistance to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with all federal, state, and local rules and regulations pertaining to the airport. The International services team serves a wide scope of internal and external customers including, but not limited to the traveling public, airlines, commercial transportation providers, regulatory agencies, tenants, contractors, City departments and HAS cost centers.</div><div><b><br>
PURPOSE OF THE POSITION</b><br>
The purpose of this position is to deliver a high level of customer service to international arriving customers by facilitating their baggage claim in the FIS. This is conducted in a safe and customer friendly manner. Provide friendly service and directions as customers exit the FIS process. Ensuring high performance operational processes and workflows are followed. To quickly adapt in an ever-changing airport environment.</div><div><b><br>
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS</b></div><div>
The International Services Operations Team&rsquo;s vision is to firmly establish a high-performance organization comprised of talented airport professionals possessing subject matter expertise who embrace the core values of the Houston Airport System. Our mission is to ensure a safe, secure, and efficient operating environment by maintaining strict compliance with federal, state, and local government regulations while simultaneously providing the highest levels of customer service for all passengers, visitors, tenants, and employees. Provides facilitation assistance to all international arriving customers processing through the Federal Inspection process and manages all common-use facilities with our primary focus of maintaining compliance with all federal, state, and local rules and regulations pertaining to the airport. Serves a wide scope of internal and external customers including, but not limited to the traveling public, airlines, commercial transportation providers, regulatory agencies, tenants, contractors, department cost centers, and city departments.</div><div><br>
The purpose of the Semi-Skilled Laborer within the International Services section is to deliver a high level of customer service to international arriving customers by facilitating their baggage claim in the FIS. This is conducted in a safe and customer-friendly manner. Provide friendly service and directions as customers exit the FIS process. Ensuring high-performance operational processes and workflows are followed. To quickly adapt to an ever-changing airport environment.</div><p><b>
&quot;Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.&quot;</b></p><div>
The <b>Semi-Skilled Laborer </b>duties will include but are not limited to:</div><ul><li>
Operates hand tool equipment when needed to perform a variety of tasks to support international operations.</li><li>
Monitors inventory control.</li><li>
Performs basic maintenance, assembly, and repairs to structures, facilities, and equipment.</li><li>
Performs additional miscellaneous assignments as required.</li><li>
Maintain a jam-free carousel operation and clear all remaining bags from the carousel to facilitate customs processing.</li><li>
Using multilingual skills to assist and facilitate international passengers through the FIS, obtain quarterly customer service ratings (CSPC) of 80% or higher within 9 months.</li><li>
Maintain 100% compliance with Safety SOPs; have zero preventable or at-fault safety accidents/incidents.</li><li>
Assist TSA with the movement of bags during peak screening times.</li><li>
Performs other duties as assigned.</li></ul><div><b>
WORKING CONDITIONS</b></div><div>
The position requires extensive, near-continuous physical exertion such as the repeated lifting of very heavy objects (more than 80 pounds), deep bending, climbing steps, and/or assuming awkward positions. There are routine exposures to significant levels of heat, cold, moisture, and air pollution. The position may involve periodic exposure to chemical substances and physical trauma of a minor nature such as cuts, bruises, and minor burns. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. This job requires the ability to stand and walk for extended periods of time on a hard-surfaced floor.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM REQUIREMENTS</b></h2></div>
<p></p><div><div><b>EDUCATIONAL REQUIREMENTS</b></div><div>
Ability to read, write, add, subtract and follow oral and/or basic written instructions as might normally be acquired through 9 to 11 years of formal schooling. No special knowledge of any subject area or technical field is required</div><div><b>
</b></div><div><b>
EXPERIENCE REQUIREMENTS</b></div><div>
Six months of related experience are required.</div><div></div><div><b><br>
LICENSE REQUIREMENTS</b></div><div>
Must have a valid Texas Class C Texas driver&rsquo;s license and compliance with the City of Houston&rsquo;s policy on driving (AP 2-2).</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>PREFERENCES</b></h2></div>
<p></p><div><div>Preference will be given to applicants with one year of experience using bilingual or multilingual skills in a customer service environment.</div><div><b><i><br>
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **</i></b></div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>GENERAL INFORMATION</b></h2></div>
<div><p><b>SELECTION/SKILLS TESTS REQUIRED</b><br>
The selection process will involve an application review and/or interview. Department may administer skills assessment tests.<br>
<br>
<b>SAFETY IMPACT POSITION - YES</b><br>
YES - If yes, this position is subject to random drug testing, and if a promotional position, the candidate must pass an assignment drug test.<br>
<br>
<b>Pay Grade 6</b><br>
<br>
<b>SALARY INFORMATION</b><br>
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.<br>
<br>
<b>APPLICATION PROCEDURES</b><br>
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the active posting period. Applications must be submitted online at: www.houstontx.gov.<br>
<br>
To view your detailed application status, please log in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1528). If you need login assistance or technical support call 855-524-5627. If you need special services or accommodations, call (281-233-1842). (TTY 7-1-1)<br>
<br>
<b>Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.</b><br>
<br>
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of the information provided.<br>
<br>
Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit https://www.youtube.com/watch?v=EDWLV_sJFoM.<br>
<br>
<b>EOE - </b><b>Equal Opportunity</b><b> Employer
</b><br>
<b>The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.</b></p></div></div></div>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Houston</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>901 Bagby St<br>
<br>
Houston, Texas, 77002
</p></div></div></div><div><div><div><b>Website</b></div>
<div>https://www.houstontx.gov/</div></div></div></div>

SEMI-SKILLED LABORER - BUSH AIRPORT

<div><div><div><h2 class="jobSectionHeader"><b>POSITION OVERVIEW</b></h2></div><br>
<div><p><br>
<b>Applications accepted from:</b> *HITS Internal EIS Division to apply*<br>
<b>Division:</b> EIS<br>
<b>Job Title:</b> IT Specialist - Infrastructure<br>
<b>Location:</b> Houston, TX<br>
<b>Job Type: </b>Full-Time</p><p><b>
Position Overview</b><br>
 The City of Houston is seeking a skilled IT Specialist to support wireless communications for public safety departments. This role focuses on lifecycle management, troubleshooting, and administration of cellular devices and services vital to public safety operations. The ideal candidate will have hands-on experience with smartphones, tablets, hotspots, and other wireless equipment, as well as strong collaboration skills for working with carriers, vendors, and internal technical teams.</p><p><b>
Key Responsibilities</b></p><ul><li>
Perform MACD (Move, Add, Change, Disconnect) activities for all City-issued cellular and wireless devices, including smartphones, tablets, hotspots, modems, and specialized public safety equipment.</li><li>
Serve as primary point of contact for wireless carrier support, including opening and managing tickets with cellular vendors for device issues, service interruptions, coverage gaps, and in-building coverage concerns.</li><li>
Conduct monthly reviews of carrier invoices, usage reports, and zero-usage summaries; identify unused or underutilized services and take action for suspension or disconnection.</li><li>
Enroll, configure, and maintain all City-owned mobile devices in Microsoft Intune; ensure compliance with City security requirements and mobile device management policies.</li><li>
Collaborate with internal IT teams to troubleshoot and resolve escalated or complex mobile device issues.</li><li>
Open and manage support cases with Microsoft, cellular carriers, or other vendors as needed to resolve technical problems.</li><li>
Assist with testing, evaluating, and deploying new wireless devices, services, and technologies that support public safety users.</li><li>
Maintain accurate documentation of wireless assets, service plans, issue resolutions, and service changes.</li><li>
Provide customer service and technical assistance to public safety personnel, ensuring devices remain operational and reliable for mission-critical use.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM REQUIREMENTS</b></h2></div><br>
<div><p><br>
<b>KNOWLEDGE</b><b>:</b> Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field. Related professional experience may be substituted for the education requirement on a year-for-year basis.<br>
<br>
<b>EXPERIENCE:</b> At least three (3) years of technology experience supporting IT infrastructure including networks, security, and hardware. System-specific technical certifications may be considered for substitution for 1 year of experience.</p><br>
<ul><li>
Experience supporting mobile devices, wireless carrier services, or telecommunications environments.</li><li>
Familiarity with mobile device lifecycle processes, including procurement, activation, configuration, and deactivation.</li><li>
Working knowledge of Microsoft Intune or other mobile device management platforms.</li><li>
Ability to review billing reports and identify service anomalies or cost-saving opportunities.</li><li>
Strong troubleshooting skills for cellular service issues, device performance problems, and connectivity concerns.</li><li>
Excellent communication skills and ability to work effectively with vendors and cross-functional teams.</li><li>
Strong organizational skills and attention to detail.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>PREFERENCES</b></h2></div>
<div><p><b>**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**</b></p><br>
<ul><li>
Experience working in public safety, government, or similarly mission-critical environments.</li><li>
Knowledge of in-building coverage systems, cellular signal testing, or carrier escalation processes.</li><li>
Certifications such as CompTIA A+, Network+, or Microsoft mobility-related certifications.</li><li>
CJIS required.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>GENERAL INFORMATION</b></h2></div>
<p></p><div><p><b>GENERAL INFORMATION:</b></p><div><p><b>
SELECTION/SKILLS TEST REQUIRED</b></p><p>
The selection process will involve application review and/or interview.</p><b>
SAFETY IMPACT POSITION</b> - No<br>
<br>
<b>Pa</b><b>y</b><b> Grade </b><b>-</b> 22<br>
<br>
<b>SALARY INFORMATION</b><p>
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.</p><b>
APPLICATION PROCEDURES</b><p>
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov or call (346) 887-3238.</p><p>
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm</p><p>
If you need special services or accommodations, call (346) 887-3238.</p><p>
If you need login assistance or technical support call 855-524-5627.</p><p>
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.</p><p>
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.</p><b>
EOE EQUAL OPPORTUNITY EMPLOYER
</b><p>The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.</p></div></div></div></div><p></p>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Houston</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>901 Bagby St<br>
<br>
Houston, Texas, 77002
</p></div></div></div><div><div><div><b>Website</b></div>
<div>https://www.houstontx.gov/</div></div></div></div>

IT Specialist - Infrastructure

<div><div><div><h2 class="jobSectionHeader"><b>POSITION OVERVIEW</b></h2></div>
<p></p><div><div><b>Applications Accepted From: ALL PERSONS INTERESTED</b></div><div><b>
Division/Section: Operations I Landside Operations, Hobby Airport (HOU)</b></div><div><b>
Workdays &amp; Hours: Shift work, rotating schedule, weekend/holidays - subject to change</b></div><br>
<b>
Purpose of Division</b><br>
The Operations Division is responsible for the Airport Operations Centers (AOC), Airside and Landside Operations, Security, Airport Badging Offices, Safety, and Emergency Management at George Bush Intercontinental and William P. Hobby Airport. The team works around the clock ensuring a safe, secure, and efficient customer experience from the roadway to the runway. The Operations Division is also the liaison to key stakeholders such as the Transportation Security Administration(TSA), Houston Fire Department (HFD), Houston Police Department (HPD), Federal Aviation Administration (FAA), and other agencies ensuring the highest level of safety and security for our customers..<br>
<br>
<b>Description of Duties/Essential Functions of the Position</b><br>
The Traffic Operations Agent assists in the daily operational activities to ensure a safe and seamless movement of customers using roadways, terminal(s), and ground transportation. The Traffic Operations Agent maintains efficient operations of roadways and ground transportation activities by identifying impediments, collaborating with peers to delegate tasks based on operational peaks and needs, keeping the Landside Operations Supervisor informed, and staying abreast of changes to Code of Federal Regulations Title 49, Parts 1542, 1540, and other state, local regulations related to the operations of the airport. The Traffic Operations Agent provides a safe airport environment by conducting vehicle and road inspections, monitors weather, coordinating the elimination of safety hazards, controlling emergency responses until relieved, and participating in emergency preparedness events and activities. This position ensures a secure airport environment through compliance enforcement from persons using airport facilities and services. The Traffic Operations Agent achieves compliance through enforcement of airport operation procedures, government regulations, and challenging airport badge holders attempting to bypass security procedures. Further, the Traffic Operations Agent builds working relationships with ground transportation providers based on commitment and trust and proactively anticipate incidents by identifying resolutions to the benefit of all parties involved.<br>
<br>
<b>Essential job duties and responsibilities for the Traffic Operations Agent include but not limited to:</b><br>
<ul><li>Monitors curb zones for safe and efficient traffic flow of both pedestrians and vehicles. Enforces tow and parking regulations and issues citations.</li><li>Monitors passenger and guest access to airport terminals. Assists with traffic accidents and disabled vehicles by notifying emergency personnel and maintenance teams as needed.</li><li>Provides customer service while performing duties. Assists airport customers by answering questions and resolving issues.</li><li>Responds to calls for assistance by customers and the Airport Operations Center (AOC) in a timely manner. Addresses and deescalates situations as appropriate and takes necessary corrective actions to remedy issues that arise.</li><li>In accordance with CFR 1542, which covers airport security and safety, notifies supervisor of any unsafe conditions, violations and/or discrepancies at airport facilities and terminals. May monitor security access points, challenge airport badges, conduct periodic and random checks, in partnership with all stakeholders, tenants, contractors and other governmental agency representatives.</li><li>Completes daily reports/logs of all activities (/vehicle activity, etc.) conducted during a shift.</li><li>May facilitate commercial vehicle processing (i.e. limousines, shuttles, taxis and Transportation Network Company &ldquo;TNC&rdquo; vehicles), including permit sales and compliance by conducting inspections in accordance with applicable regulations and policies.</li><li>Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations. During emergencies, acts as a field liaison and maintains order following the Airport Emergency Plan and other airport rules and regulations.</li><li>May suggest improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members.</li><li>Contributes to the team by performing other duties as assigned</li></ul><br>
<b>
WORKING CONDITIONS</b><br>
Must be able to stand on hard surfaces, walk for extended periods of time, and multi-task. This position must also be able to work any shift to include: rotating shift, nights, weekends, holidays, and is expected to participate in emergency preparedness events and activities. The position requires intermittent stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are routine discomforts from exposure to heat, cold, moisture/wetness, and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated gross motor movements within low tolerance demands with no real speed requirements.</div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM REQUIREMENTS</b></h2></div>
<div><p><b>EDUCATIONAL REQUIREMENTS:</b><br>
Requires an Associate&rsquo;s degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.<br>
<br>
<b>EXPERIENCE:</b><br>
Six (6) months of experience in airport operations, airport security, airport safety and/or any other customer service-related field is required.<br>
<br>
<b>Directly related professional experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.</b><br>
<br>
<b>LICENSES/CLEARANCES:</b><br>
Requires a valid Class C Texas Driver&rsquo;s license and compliance with COH policies on driving.<br>
<b><i>&ldquo;Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.&quot;</i></b></p></div>
<div><h2 class="jobSectionHeader"><b>PREFERENCES</b></h2></div>
<p></p><div><div>Preference will be given to applicants with airport operations, airport security, or law enforcement. Consideration will be given to applicants with customer service experience in an aviation setting. Preference will be given to applicants with experience conducting traffic control for a large facility. Candidates with the ability to communicate effectively verbally and in writing; effective communication when using bilingual or multilingual skills to communicate with customers is a plus. Experience with Microsoft Office Suite and business writing skills is preferred.</div><div></div><div><b><i><br>
*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.*</i></b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>GENERAL INFORMATION</b></h2></div>
<div><p><b>SELECTION/SKILLS TESTS REQUIRED</b><br>
The selection process will involve application review and/or interview. Department may administer skills assessment test.<br>
<br>
<b>SAFETY IMPACT POSITION/YES</b><br>
<b>If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.</b><br>
<br>
<b>Pay Grade - 13</b><br>
<br>
<b>SALARY INFORMATION</b><br>
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.<br>
<br>
<b>APPLICATION PROCEDURES</b><br>
<b>Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.</b><br>
<br>
To view your detailed application status, please log-in to your online profile by<br>
visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.<br>
<br>
If you need special services or accommodations, call 281-233-1858 TTY 7-1-1) If you need login assistance or technical support call 855-524-5627.<br>
<br>
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.<br>
<br>
<b>All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.</b><br>
<br>
<b>Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit:</b><br>
<br>
<b>EOE Equal Opportunity Employer</b><br>
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.</p></div></div></div>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Houston</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>901 Bagby St<br>
<br>
Houston, Texas, 77002
</p></div></div></div><div><div><div><b>Website</b></div>
<div>https://www.houstontx.gov/</div></div></div></div>

Traffic Operations Agent - Hobby Airport

<div><div><div><h2 class="jobSectionHeader"><b>POSITION OVERVIEW</b></h2></div>
<div><p><b>Applications accepted from: All Persons Interested</b><br>
<b>Division/Section: IAH Airport / ID Badging</b><br>
<b>Workdays &amp; Hours: *Shift work, including rotation, weekends and holidays. (*Subject to change)</b><br>
<br>
<b>DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS:</b><br>
The Airport Operations Specialist ensures operational excellence throughout the Airport Badging business unit of Bush Intercontinental Airport by providing friendly customer service while conducting badging operations to include background checks, manage data in spreadsheets and carry out clerical duties, including answering phones and preparing documents. The purpose of the Security group at George Bush Intercontinental Airport (IAH), one of three airports that make up the Houston Airport System (HAS), is to use intelligence-led, risk-based operations to enhance airport security, reduce fear, and provide a safe environment to the traveling public. Airport Security staff-members ensure compliance with Federal regulations as well as HAS Operating Instructions. The Airport Operations Specialist provides guidance to team members and customers to help facilitate the badging process required for obtaining their security clearance. The Airport Operations Specialist will facilitate the formation of company profiles for access control and billing functions and are responsible for providing all required training associated with the IAH Airport Badging Office. <b><i>Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.&quot;</i></b></p><p><b><br>
The responsibilities of this position include, but are not limited to:</b></p><ul><li>Inspects airfields and airport terminal areas and the perimeter to ensure a safe and secure environment. Prepares inspection reports. Reports unsafe conditions and policy/procedure violations and initiates enforcement actions.</li><li>Maintains constant surveillance and radio contact with the Control Tower. Identifies and anticipates operational, safety and security concerns and initiates corrective action.</li><li>Meets and communicates with airline, tenant and airport personnel and resolves problems with airport customers and tenants.</li><li>Observes and reports tenant and airline activities to ensure compliance with airport leases, contracts, standards and policies/procedures. Reports violations to supervisor.</li><li>Performs airfield safety activities, such as monitoring construction and maintenance work activities in operational areas, removing birds and animals from runways and notifying airline personnel and TSA of dangerous runway conditions.</li><li>Initiates NOTAMS as required by federal regulations and maintains operations log of airfield activities.</li><li>Performs and maintains reports on security activities. Communicates and implements the airport security incentive program.</li><li>Performs and reports traffic and curbside management duties. Enforces parking regulations and issues parking citations. Initiates vehicle tows.</li><li>Contributes to the team effort by performing related duties as needed</li></ul><b><br>
WORKING CONDITIONS</b><br>
The position is routinely requires lifting of moderately heavy items, such as typewriters or records boxes (up to 40 pounds) and/or very long periods of walking and standing on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate of heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Performing these duties also involve operating city vehicles; making visual observations and differentiating details; applying specialized information; attending to details amid distractions; dealing with people in tense situations; using two-way radios; reacting quickly with dexterity and coordination. Must be willing and available to work all shifts, including rotation, weekends and holidays.</div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM REQUIREMENTS</b></h2></div>
<div><p><b>EDUCATIONAL REQUIREMENTS</b><br>
Requires a Bachelor&rsquo;s Degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.<br>
<br>
<b>EXPERIENCE REQUIREMENTS</b><br>
Six (6) months of experience in airport operations, airport security or airport safety are required.<br>
<br>
<b>Directly related professional experience in airport operations/security may substitute for the above education requirement on a year-for-year basis.</b><br>
<br>
<b>LICENSE REQUIREMENTS</b><br>
Requires a valid Class C Texas driver's license and compliance with city's policy on driving (AP 2-2).</p></div>
<div><h2 class="jobSectionHeader"><b>PREFERENCES</b></h2></div>
<div><p>Preference will be given to applicants with knowledge in the areas of criminal history record checks and management thereof. Experience with credentialing and/or identification software applications and advanced MS Office (Excel) level of experience is a plus. Comprehensive knowledge of both federal and state laws. Able to communicate problems and provide alternate solutions, often in tense situations, with all levels of internal &amp; external customers diplomatically and effectively. Complete assigned tasks with minimal supervision and research experience are preferred.<br>
<br>
<b>**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **</b></p></div>
<div><h2 class="jobSectionHeader"><b>GENERAL INFORMATION</b></h2></div>
<div><p><b>SELECTION/SKILLS TESTS REQUIRED</b><br>
The selection process will involve application review and/or interview. Department may administer skills assessment test.<br>
<br>
<b>SAFETY IMPACT POSITION</b><b> - YES</b><br>
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.<br>
<br>
<b>Pay Grade - 17</b><br>
<br>
<b>SALARY INFORMATION</b><br>
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.<br>
<br>
<b>APPLICATION PROCEDURES</b><br>
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be<b> </b>submitted online at:<b> </b>www.houstontx.gov.<br>
<br>
To view your detailed application status, please log-in to your online profile by visiting:<b> </b>http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.<br>
<br>
If you need special services or accommodations, call 281-233-1858; (TTY 7-1-1)<br>
<br>
If you need login assistance or technical support call 855-524-5627.<br>
<br>
<b>Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.</b><br>
<br>
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.<br>
<br>
Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM<br>
<br>
<b>EOE </b><b>Equal Opportunity </b><b>Employer</b><br>
<b>The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.</b></p></div></div></div>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Houston</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>901 Bagby St<br>
<br>
Houston, Texas, 77002
</p></div></div></div><div><div><div><b>Website</b></div>
<div>https://www.houstontx.gov/</div></div></div></div>

AIRPORT OPERATIONS SPECIALIST - IAH

<div><div><div><h2 class="jobSectionHeader"><b>POSITION OVERVIEW</b></h2></div>
<div><p><b>Applications will be accepted from: ALL PERSONS INTERESTED</b><br>
<b>Division/ Section: William P. Hobby Airport/Security</b><br>
<b>Workdays &amp; Hours: Shift work, could include a rotating schedule ***weekends and holidays*** (Subject to change)</b><br>
<br>
<b>DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:</b><br>
The purpose of HOU Airport Security is to maintain a safe and secure environment for the traveling public and employees at HOU. This group ensures the airport maintains compliance with the TSA-approved Airport Security Plan, as well as TSA-mandated rules and regulations. We act as Subject Matter Experts during security emergencies and assist with the planning, training, and carrying out of mitigation efforts to reduce the threat level to HOU and enhance the overall airport security posture.<br>
<br>
The purpose of this position is to ensure all TSA regulatory requirements are met on each assigned shift. The Airport Operations Coordinator responds to TSA inquiries and interacts with<b> </b>TSA investigators, airline supervisors, and Houston Police Department (HPD) Officers and Supervisors. The position will be part of the unified command group during airport emergencies and reports to the Airport Operations Supervisor - Security.</p><p><b><i>
&ldquo;Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.&quot;</i></b></p><b>
The Airport Operations Coordinator duties, but are not limited to:</b><br>
<ul><li>
Monitoring the operational and security activities in operational areas to ensure a safe environment and ensures compliance with Federal, state, local and department regulations, policies, and procedures activities.</li><li>
Coordinating with airport staff and other airport agencies on corrective actions to maintain compliance.</li><li>
Coordinates emergency response with other agencies to ensure the safety of life and property.</li><li>
Conducting communications with airline, tenant and airport personnel and resolves problems between airport customers and tenants.</li><li>
Acting as field security liaison during emergencies. Commanding operational activities and maintaining order during aeronautical-related emergencies, following the Airport Security Plan and Emergency Plan and other airport rules and regulations.</li><li>
Participating in tabletop or field exercises and tests of response resources.</li><li>
Resolving security related issues from airport customers and tenants. Meeting with airport tenants to explain airport security policies and procedures.</li><li>
Observing and reports tenant and airline security activities to ensure compliance with regulations, contracts, standards, and policies/procedures. Identifying violations and ensures penalties are carried out.</li><li>
Leading, assigns tasks and trains lower-level security, communications, and operational personnel. Coordinating work with the identification badging unit.</li><li>
Keeping abreast of existing and new legislation and ensures compliance to federal, state, and local requirements. Advises airport management on needed action.</li><li>
Contributing to the team effort by performing related duties as needed.</li></ul><br>
<b>
WORKING CONDITIONS</b><br>
The position routinely requires lifting of moderately heavy items, such as typewriters or records boxes (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate of heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated eye/hand movements within fairly fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movements on a patterned response space within moderate tolerance demands.</div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM REQUIREMENTS</b></h2></div>
<div><p><b>EDUCATIONAL REQUIREMENTS</b><br>
Requires a Bachelor's degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.<br>
<br>
<b>EXPERIENCE REQUIREMENTS</b><br>
Two years of progressively responsible experience in airport operations, airport security or airport safety are required.<br>
<br>
<b>Directly related professional experience may substitute for the above education requirement on a year-for-year basis.</b><br>
<br>
<b>LICENSE REQUIREMENTS</b><br>
Requires a VALID Driver's License and compliance with city's policy on driving (AP 2-2).</p></div>
<div><h2 class="jobSectionHeader"><b>PREFERENCES</b></h2></div>
<div><p>Preference will be given to candidates with considerable knowledge of airport security and operations, ability to communicate diplomatically and effectively, often in tense situations, with all levels of internal and external customers, experience with computers and MS Office suite, and experience with airport emergency situations.<br>
<br>
<b><i>**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **</i></b></p></div>
<div><h2 class="jobSectionHeader"><b>GENERAL INFORMATION</b></h2></div>
<div><p><b>SELECTION/SKILLS TESTS REQUIRED</b><br>
The selection process will involve application review and/or interview. Department may administer skills assessment test.<br>
<br>
<b>SAFETY IMPACT POSITION -</b><b> YES</b><br>
YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.<br>
<br>
<b>Pay Grade - 20</b><br>
<br>
<b>SALARY INFORMATION</b><br>
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.<br>
<br>
<b>APPLICATION PROCEDURES</b><br>
<b>Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at</b>:<b> </b><b>http://www.houstontx.gov/</b><br>
<br>
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.<br>
<br>
If you need special services or accommodations, call 281-233-1858; (TTY 7-1-1)<br>
<br>
If you need login assistance or technical support call 855-524-5627.<br>
<br>
<b>Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.</b><br>
<br>
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.<br>
<br>
<b>Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit</b><b>: </b>https://www.youtube.com/watch?v=EDWLV_sJFoM<br>
<br>
<b>E</b><b>OE Equal</b><b> Opportunity </b><b>Employer</b><br>
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.</p></div></div></div>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Houston</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>901 Bagby St<br>
<br>
Houston, Texas, 77002
</p></div></div></div><div><div><div><b>Website</b></div>
<div>https://www.houstontx.gov/</div></div></div></div>

AIRPORT OPERATIONS COORDINATOR – Security