Qureos Mentor

City of Las Cruces

The City of Las Cruces operates as a home-rule municipal government organization, providing quality municipal services to residents, businesses, and guests. It has various departments dedicated to serving the community and enacting local laws. The City aims to enhance the quality of life for its citizens through effective governance and community engagement.

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 Nature of Work
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 Performs a variety of direct client services, case management, and related support tasks for certain at-risk populations.
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  Environmental Factors
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 Work is performed primarily indoors in various facilities, which may include homes, and other onsite locations; travel may be required with exposure to all weather and traffic conditions.
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  Physical Factors
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 Light physical demands; some lifting and moving of supplies and equipment.
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  Work Situation Factors
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 Position involves competing demands, performing multiple tasks, working to deadlines, frequent work at night, beyond normal business hours. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.
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 Meeting or exceeding the minimum requirements does not guarantee an invitation to participate in the process.
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 FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET THE MINIMUM REQUIREMENTS.
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  This recruitment will be used to fill a full-time regular, exempt position within Quality of Life, but may be used to fill other full time Case Manager positions in other City Departments.
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 Full-time, Regular, Exempt position.
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 This position is graded RX13.
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 Duties and Responsibilities
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   Conducts interviews at various locations and facilities that may include clients' homes, to determine and provide services that protect the health and safety of clients, in compliance with state and federal regulations; determine program and client eligibility for services needed; assigns services and monitors clients progress on a regular basis to effectively manage caseloads; develops and implements client care plans.
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   Maintains regular communication with staff, family members, and professional agencies to access additional community services; conducts field visits and visual assessments of client&rsquo;s physical surroundings to assess hazards to health and safety; oversees the management of client services of various subcontracting agencies to ensure compliance with federal and state regulations and stipulations of the contracts, grants, and agreements.
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   Maintains all client documentation, including written assessment tools, case notes, family correspondence, referrals, legal reports, and documents; maintains and updates records in various mediums and formats to provide accurate and timely information and reports and tracking to ensure assessments and services are arranged and provided; coordinates information and referrals with other social service agencies and health care providers to obtain necessary services and protect health and safety of clients.
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   Maintains on-going community networking efforts with various agencies, including but not limited to health care agencies, schools, hospitals, doctors, and public and private social service agencies to ensure appropriate services are provided to clients; develops and coordinates special projects that may include in-home services, planning, promoting, implementing, and evaluating special activities and events.
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   Participates and assists in special events, activities, programs, and behavioral management services, and develops and coordinates training.
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  Minimum Qualifications
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 Bachelor&rsquo;s degree in Social Work (BSW) or related field AND two (2) years of experience in casework management, or community population health service programs is required. Experience working with youth, community organizations, volunteers, or other service providers may be preferred depending on assignment. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.
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  Licenses/Certification(s)
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 Valid driver&rsquo;s license is required. Position requires an acceptable driving record in accordance with City of Las Cruces policy. Bilingual (English / Spanish) skills may be preferred. Case Management Certification and/or Master&rsquo;s Level Social Worker (MSW) may be preferred.
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  Knowledge, Skills, And Abilities
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  Knowledge of:
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 Geriatric or elder care issues and services when working with elderly population, and high risk clients; youth and family care issues and services; available programs and social services in the community; case management process and Long Term Care services including, but not limited to, eligibility for State and Federal benefits and insurance, DD Waiver, D &amp; E Waiver, SSI and SSDI, Medicare Parts A and B, Medicaid, Medically Fragile, Durable Medical Equipment, PC Option, and other social or community benefits; policies, procedures, and regulations governing eligibility for clients; effective customer service, communication, and problem resolution techniques and methods; occupational and environmental safety and health hazards, and safety practices and procedures; effective interview techniques and procedures; principles of record keeping and records management; business and personal computers, and standard software applications; City organization, operations, policies and procedures to effectively perform the required functions and duties of the position.
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  Ability to:
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 perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, interpret, and assure compliance with a variety of policies, procedures, rules, and regulations governing related activities, programs, and functions; research and compile applicable information and maintain accurate records; create and maintain effective treatment plans; maintain confidentiality of sensitive information and data; communicate effectively in verbal and written forms; prepare and present accurate and reliable reports containing findings and recommendations; review documents and extract relevant information; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; operate standard office equipment and timely and accurately enter data using a personal computer with basic and specialized software applications; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.
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  Skills in:
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 communicating and interpreting social service programs and regulations; active listening, providing assessments, and creating treatment plans; analyzing issues, evaluating alternatives, and making logical recommendations based on findings to address issues, improve services, policies and procedures; communicating effectively with employees, clients, and the public; reviewing, evaluating, and verifying records and account documentation; updating information in various mediums and formats to maintain accurate records; communicating information for diverse audiences in a clear and concise manner; working independently and using initiative; reading and interpreting rules and regulations; operating standard office equipment and a personal computer with installed generic and specialized software.
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 To view a summary of benefits offered by the City of Las Cruces,
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 Benefits - Home
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 01
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 Are you a current City of Las Cruces employee? (If you fail to include this information under the work experience section of your application, you may be disqualified from the process).
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   Yes
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   No
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 Do you have, at a minimum, a Bachelor's degree in Social Work, or related field? (If you fail to include this information under the education section of your application, you may be disqualified from the process.)
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   Yes
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   No
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 03
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 I understand and accept that if my response is "Yes" to the question above, I agree to provide proof of the required degree and/or transcript (official or unofficial) if recommended for the position.
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   Yes
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   No
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 04
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 Do you have at least two years of experience in casework management or in community population health service programs.? (If you fail to include this information under the work experience section of your application, you may be disqualified from the process.)
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   Yes
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   No
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 A valid driver's license is required. Do you have a valid driver's license?
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   Yes
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   No
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 06
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 If you answered "yes" to the previous question above, please indicate the type of license, license number, expiration date, any restrictions or endorsements, and the state that issued the license. If none, type N/A.
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 07
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 Although not required, bilingual skills in English/Spanish are desirable. Do you meet this preference?
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   Yes
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   No
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   Required Question
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</div>


Case Manager

<div><div><div><h2 class="jobSectionHeader"><b>Nature of Work</b></h2></div>
<p></p><div><div>Plans, coordinates, and manages operations and staff responsible for the construction, maintenance, installation, repair, and upgrade of traffic signals, street signage, and light functions within Public Works to maximize infrastructure development and maintenance strategies.<br>
<div><b>
Environmental Factors</b><br>
Work is performed indoors and outdoors with exposure to all weather conditions, heavy traffic, machinery, dust, chemical fumes, and noise.<br>
<b>Physical Factors</b><br>
Moderate physical demands; lifting and carrying items weighing up to fifty (50) pounds; working at heights up to forty (40) feet above ground; working with electricity.<br>
<b>Work Situation Factors</b><br>
Position involves competing demands, performing multiple tasks, working to deadlines, frequent work beyond normal business hours (including evenings and weekends), and responding to customer issues. On-call for emergency management twenty-four (24) hours a day, seven (7) days a week. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with State and Federal regulations and applicable City of Las Cruces policies.<br>
Meeting or exceeding the minimum requirements does not guarantee an invitation to participate in the process.</div><br>
FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET ALL THE MINIMUM QUALIFICATIONS<br>
<br>
Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.<br>
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Full-time, regular, exempt position.</div><br>
This position is graded RX17</div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties and Responsibilities</b></h2></div>
 <p></p><div><ul><li>Provides project oversight and guidance to ensure proper assignment of resources and timely resolution of issues regarding the installation, removal, repair, replacement, upgrade and proper operations, programming, and timing of street lights, traffic signals, school flashers, signage, and roadway markings.<br>
</li><li>
Conducts field inspections to ensure operations and activities are in compliance with all laws, policies, and regulations; reviews and evaluates operations to recommend changes for more efficient functions and processes.</li><li>
Supervises staff through appropriate work oversight to plan, prioritize, and coordinate work assignments; trains, coaches, and instructs employees as required to ensure safety and that efficient and timely services are provided; monitors and evaluates performance to meet established goals and objectives; meets regularly with staff to discuss and resolve workload and technical issues; ensures that staff maintains safe vehicles and adheres to policies and procedures for efficient and safe operations.</li><li>
Meets regularly with staff to review work in progress, discuss and resolve administrative, workload, and technical issues, and to prioritize and assign tasks and projects; evaluates and analyzes functions, resources, processes, and procedures to identify issues and recommend changes for improvement; interprets applicable rules and regulations within scope of authority to provide leadership and guidance in developing, implementing, and administering policies and procedures.</li><li>
Works with staff, vendors, and customers to provide leadership, direction, and guidance in related projects, processes, and procedures to ensure projects and activities are on task and in compliance with all laws, policies, and regulations; evaluates and analyzes issues to recommend and implement solutions; reviews and approves project plans, reports and procedures, and sets priorities to ensure project deadlines and performance standards are met.</li><li>
Collects and analyzes data to prepare and present various special and recurring reports to provide accurate and timely information related to assigned functions and duties; develops and presents information in clear and easily used formats; maintains regulatory compliance by keeping current on industry trends, regulations, and issues; identifies areas of concern for management for review and potential action.</li><li>
Manages and monitors financial activities of assigned budgets to ensure compliance and meet performance targets and goals; oversees procurement activities for supplies, services, equipment, and other items to ensure activities comply with established policies and processes.</li><li>
Reviews, maintains, and updates records in various formats, mediums, and automated systems to ensure data integrity and adherence to internal controls, practices, and policies; evaluates programs, services, and activities to ensure customer and staff needs are met; demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless services.</li><li>
Corresponds with other agencies and boards, provides technical assistance in the design and placement of related systems and signage to ensure uniform application of established procedures and guidelines; collects, reviews, and analyzes data to make recommendations.</li><li>
Responds to and resolves various complaints, issues, inquiries, and problems as authorized and in accordance with established policies and procedures.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><div>High School Diploma or GED AND five (5) years progressively responsible work experience in traffic signal installation, repair, and related functions including street lighting, signals, roadway markings and signage operations and including one year of lead or supervisory experience. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.<div><div><b><br>
Licenses/Certification(s)</b><br>
Valid New Mexico Class D driver's license is required. Position requires an acceptable driving record in accordance with City of Las Cruces policies. State of New Mexico Journeyman Electrician license EE98J, IMSA certification in Work Zone Traffic Control, and IMSA certification as a Traffic Signal Technician ll are all required. IMSA certification Level I in Roadway Lighting is desired.
</div></div></div></div><p></p><div><h2 class="jobSectionHeader"><b>Knowledge, Skills, and Abilities</b></h2></div>
<p></p><div><div><b>Knowledge of:</b> principles and practices of effective traffic operations and related systems; signal, street lighting, and traffic control operations; laws and regulations governing traffic operations; customary tools, materials, and equipment necessary to complete projects; applicable hazards and necessary safety precautions; Intelligent Transportation Systems (ITS) and wireless communication systems to accomplish established goals, objectives and ensure safe and effective operations of assigned sections; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.</div><div><b>
Ability to:</b> read and interpret blueprints, sketches, diagrams, and plans; communicate effectively orally and in writing; plan, organize, assign, and coordinate the work of staff; perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.</div><b>
Skills in:</b> reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively performing electrical and electronics work and work safely around heavy traffic and electricity; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas.</div></div></div><p></p>

Traffic Operations Supervisor

Join City of Las Cruces and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

City of Las Cruces

About Company

Case Manager

Traffic Operations Supervisor