Qureos Mentor

City of Long Beach, CA

<div><div><div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2></div>
<p></p><div><div><b>Applications are available online beginning Friday, September 19, 2025, through 11:59 p.m. on Friday, October 17, 2025.</b></div><div><b><br>
SALARY INFORMATION:</b></div><div>
Grade I - $ 23.458 - $ 32.059 Hourly</div><div>
Grade II - $ 24.705 - $ 33.690 Hourly</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>EXAMPLES OF DUTIES</b></h2></div>
<p></p><div><div>Under general supervision, maintains public safety by enforcing animal ordinances and state laws; provides education on the humane and required treatment of animals; educates citizens on resources available to comply with local and state laws; investigates violations of local and state laws pertaining to animal control; issues citations for violations of the municipal code related to animal care and welfare; files criminal complaints with the City Prosecutor or District Attorney in cooperation with the investigation unit; impounds healthy, injured, sick, dangerous and deceased animals; provides care for and performs euthanasia of animals; performs regular animal health and welfare checks; provides routine and preventative treatment under the direction of a veterinarian adhering to the guidelines included, but not limited to Veterinarian Practice Code, Business &amp; Professional Code and the departmental procedures; and performs other related duties as assigned.</div><div></div><div><br>
This is not an inclusive list. A complete list of examples of duties are detailed in the Civil Service Commission-approved <b>ANIMAL CONTROL OFFICER I-II</b> class specification.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>REQUIREMENTS TO FILE</b></h2></div>
<p></p><div><div>Candidates must meet one of the following options, A, B, or C:</div><div></div><div><b><br>
Option A: </b>One (1) year of paid, full-time equivalent experience in providing and/or performing direct care to animals in a licensed animal care facility, preferably in the public sector and/or non-profit.</div><div><b>
OR</b></div><div></div><div><b><br>
Option B:</b> Completion of twelve semester units or eighteen quarter units from an accredited college or university in Animal Science, Animal Management, Veterinary Technician or related fields (proof required) *.</div><div><b>
OR</b></div><div></div><div><b><br>
Option C:</b> Registered Veterinary Technician Certificate (proof required) *.</div><div></div><ul><li><br>
Proof of required documents, such as transcripts, degrees, and/or certificates, must be uploaded to the application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristic on the form. Degree must indicate the field of study and transcripts must indicate field of study and degree conferred date. Candidates who possess degrees from colleges or universities outside the United States must attach proof of educational equivalency at the time of filing.</li></ul><div></div><div><b><br>
Knowledge, Skills, and Abilities:</b></div><br>
<div></div><ul><li>
Knowledge in best practices, ordinances, municipal and state laws in relation to animal health and welfare;</li><li>
Ability to work effectively and positively with the public in a heightened stress environment;</li><li>
Ability to demonstrate ethical competencies, especially in handling sensitive and confidential information and creating other reports;</li><li>
Ability to demonstrate a high level of emotional intelligence by handling sensitive situations with compassion, tact and confidentiality;</li><li>
Ability to meet required appearance standards, including uniform and personal protective equipment;</li><li>
Ability to safely and humanely handle animals;</li><li>
Ability to perform euthanasia on animals;</li><li>
Ability to effectively communicate verbally and in writing;</li><li>
Physical condition must be at a level commensurate with ability to perform job duties such as: lifting a minimum of 50 pounds chest high without assistance; climbing inclines; working in or around water (ex. wading in shallow water or assist in water rescue); at elevated heights; under reduced visibility; weather conditions; running 50 feet with or without reasonable accommodation;</li><li>
Willingness to work irregular hours, including nights, evenings, weekends, holidays, overtime, callback, standby, split shifts, and working shifts alone.</li></ul><div></div><div><br>
A valid motor vehicle operator's license.</div><div></div><div><br>
Candidates must be able to operate an animal control vehicle with limited rear visibility requiring the sole use of side mirrors and backup cameras prior to completion of the probationary period.</div><div></div><div><br>
Candidates must obtain an Euthanasia Certificate and California POST PC 832- Laws of Arrest prior to completion of the probationary period.</div><div></div><div><b><br>
DESIRABLE QUALIFICATIONS: </b>Bilingual/Biliterate skills (Spanish, Khmer, or Tagalog) are desired for some positions.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>SELECTION PROCEDURE</b></h2></div>
<p></p><div><div><b>EXAMINATION WEIGHTS:</b></div><div>
Application and Supplemental Application......................................................Qualifying</div><div>
Appraisal Interview&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;&hellip;..100%</div><div></div><div><br>
A minimum rating of 70 must be attained in order to pass the examination. Certification by score bands will be considered based on analysis of exam results. The resulting eligible list will remain in effect for at least one year. Screening of applicants will be conducted on the basis of application and required supplemental application submitted. Only those candidates showing the strongest backgrounds on the basis of comparative analysis will be invited to the examination process. Based on the number of applications accepted, the selection procedure may be changed. In the event a revision is necessary, the affected persons will be notified.</div><div></div><div><br>
In accordance with Civil Service Procedure 3.38, all eligible veterans that successfully qualify on any or all open-competitive examinations shall receive an additional credit of ten (10) points that will be added to their original passing score. Disabled veterans passing the examination shall receive a credit of fifteen (15) points that will be added to their original passing score. (A copy of the veterans DD-214, Member 4 form indicating honorable discharge must be attached to the application at the time of filing.)</div><div></div><div><b><br>
If you have not received notification within two weeks after close of filing, please contact the Human Resources Department at (562) 570-6202.</b></div><div><b><br>
EQUITY AND INCLUSION</b></div><div>
The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.</div><div></div><div><br>
The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act</div><div></div><div><br>
In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer, and/or Tagalog) are desirable for positions interacting with the public.</div><div></div><p><br>
 This information is available in an alternative format by request at (562) 570-6202. If special accommodation is desired, please contact the Human Resources Department two (2) businessdays prior to the test at (562) 570-6202. For the hearing impaired, call (562)570-6202.</p><div>
An Equal Opportunity Employer.</div><div></div><div><br>
J.O.B. J03AN-26 ACO:LB HR 09/19/2025</div></div></div></div><p></p>

ANIMAL CONTROL OFFICER I-II

<div><div><div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2></div><br>
<p></p><div><div><br>
The City of Long Beach is seeking a highly qualified and experienced professional to oversee the Customer Relations Division's day-to-day customer service, education, and outreach operations in the Department of Public Works.<br>
<br>
Appointment to this position is expected to be at or below the midpoint <b>$128,776.72</b> of the salary range, however, the final amount will be carefully determined based on the candidate's knowledge, skills, qualifications, and an evaluation of internal equity within the organization.<br>
<br>
<b>THE COMMUNITY</b></div><div>
The City of Long Beach is located south of Los Angeles and adjacent to Orange County, making it an idyllic location with oceanside activities, diverse culture, and a unique economy. Long Beach is home to approximately 470,000 residents living across the area&rsquo;s 51 square miles, including 169 parks with 26 community centers and many public spaces. This community is one of the most diverse in the United States, making it an excellent place to learn about and immerse yourself in various cultures. When you live in Long Beach, you get to enjoy the Southern California climate all year long, making surfing, hiking, golfing, and other outdoor activities popular in this area. Biking is a favorite pastime among residents, as this area is bike friendly. Walking around town is also easy, considering the City was rated the 10th &ldquo;Most Walkable City&rdquo; of over 100 cities globally. Long Beach features six miles of beaches and many parks and public spaces, as well as the Long Beach Convention Center, Aquarium of the Pacific, Queen Mary, and the annual IndyCar Acura Grand Prix of Long Beach.</div><div>
</div><div><b>
CITY GOVERNMENT</b></div><div>
Long Beach is a full-service Charter City formed in 1897, governed by nine City Council members who are elected by district and a mayor that is elected at-large. Elected officials also include the City Attorney, City Auditor, and City Prosecutor. The Council Members and the Mayor are subject to a three-term limit, which allows them to serve for a maximum of 12 years. The City Council appoints a City Manager and a City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission.</div><p>
The City Council appoints the City Manager, City Clerk, and Director of Police Oversight. The City Manager is responsible for the efficient administration of all City departments, excluding those under direction of a separately elected official, Board, or Commission. Long Beach is one of only three cities in California with its own Health Department and one of the very few municipalities with its own Utilities (Water and Gas) and Energy Resources Departments. The City is supported by a FY 2025 total budget of $3.6 billion with a General Fund budget of $752 million. More than 6,000 full- and part-time employees support municipal operations with the majority being represented by eleven recognized employee associations. To learn more about the City of Long Beach, go to: www.longbeach.gov.</p><div></div><div><b><br>
THE DEPARTMENT OF PUBLIC WORKS</b><br>
The mission of the Department of Public Works is &ldquo;to maintain and enhance the City&rsquo;s infrastructure and environment for the benefit of the public.&rdquo; The Department&rsquo;s core services are focused on providing for and maintaining safe and efficient infrastructure for the community, providing for sustainable environmental protection including water quality and waste collection and diversion, and safely and efficiently designing, constructing, delivering, protecting, and maintaining services for public facilities and public rights-of-way. The Department has six bureaus: Business Operations, Engineering, Environmental Services, Project Management, Public Service, and Transportation Project Management. The Department has over 690 budgeted positions with an annual operating budget of $250 million and an annual capital improvement program budget of $190 million. Additional information on the Department can be found at www.longbeach.gov/pw.</div><div></div><div><b><br>
THE POSITION</b></div><p>
The Customer Relations Officer is an at-will management position that is responsible for coordinating and partnering with local and regional stakeholders to lead the customer service operations for services provided by the Public Works department focusing on inquiries related to solid waste management, street sweeping, parking enforcement, micro-mobility programs, traffic safety and infrastructure projects. This leadership position is at the intersection of public service, operations, and technology. The role's primary nature is to serve as the unifying force for all customer service interactions across multiple, vital city programs. The manager is expected to be an empathetic leader who guides a team to deliver consistent, high-quality support. They must also be able to anticipate and solve for challenges, using data to identify operational inefficiencies and plan for actionable enhancements of customer communication. This is not just a management role; it is a change-agent role focused on continuous improvement and modernization of public service. The position leads a dedicated team of 17 staff members and one supervisor, ensuring the delivery of high-quality, efficient, and consistent service across all communication channels. This position will support the update to the department&rsquo;s website by providing data regarding resident challenges and inquiries. The position is responsible for timely and accurate communications and working with the Public Works communications team to ensure consistent messaging and branding across all campaigns and outreach efforts.</p><p>
The position is responsible for overseeing and strengthening the bureau&rsquo;s day-to-day customer service, education, and outreach operations while leading a team that currently consists of: 1 Customer Service Supervisor, 1 Clerk Typist and 16 Customer Service Representatives. The position collaborates regularly with the Public Works communications division ensuring consistent brand and messaging. The position may collaborate with Financial Management and Utilities for billing matters, bill inserts, and other efforts. The manager is accountable for the full-cycle operation of the call center and its future expansion into a multi-channel contact center. The role's breadth extends across a diverse range of municipal services, including solid waste management, street sweeping, parking enforcement, and micro-mobility programs. The scope is forward-looking, requiring the manager to lead the integration of new digital communication channels (chat, email, and online forms), fundamentally transforming how the city interacts with its residents. To succeed the individual will need to demonstrate decision making, prioritizing resources, and developing recommendations based on analysis of data.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>EXAMPLES OF DUTIES</b></h2></div>
<p></p><div><div>Duties for this position include:</div><ul><li><b>
Operational Excellence:</b> The manager will be responsible for optimizing call center operations to handle high-volume inquiries efficiently. This includes reducing average wait times, improving first-call resolution rates, and ensuring staff are well-trained on policies and procedures for all programs.</li><li><b>
Omni-Channel Integration:</b> The role will be critical in the future expansion of customer support beyond phone calls to include chat, email, and online forms. A key focus will be to seamlessly integrate these new channels, ensuring a unified and consistent customer experience regardless of how residents choose to communicate.</li><li><b>
Team Leadership &amp; Development:</b> The manager will directly supervise a supervisor and a diverse team of full-time and part-time staff. This involves fostering a positive and professional work environment, implementing clear performance metrics, and providing ongoing training to enhance customer service skills and program knowledge.</li><li><b>
Data-Driven Decision Making:</b> A core responsibility will be to use customer interaction data, such as call volume, inquiry types, and service requests, to identify trends and opportunities for improvement. This information will be used to proactively address common issues and inform strategic decisions for program enhancements.</li><li><b>
Operational Management:</b> Overseeing all aspects of the call center, including the supervision of a supervisor and team of 17 staff members. This involves managing schedules, workflows, and resource allocation to ensure continuous service availability.</li><li><b>
Performance Optimization:</b> Developing, implementing, and monitoring key performance indicators (KPIs) to measure the efficiency and effectiveness of the team. This includes analyzing metrics on call volume, wait times, first-call resolution, and customer satisfaction.</li><li><b>
Strategic Planning:</b> Leading the expansion of the call center's capabilities to new communication channels, such as chat, email, and online forms. This requires developing a roadmap for smooth transition and integration.</li><li><b>
Staff Development:</b> Fostering a positive work environment, providing continuous training and coaching for staff, and conducting performance reviews to ensure professional growth and high-quality service.</li><li><b>
Inter-Departmental Collaboration:</b> Serving as the primary point of contact for the solid waste, street sweeping, parking enforcement, and micro-mobility programs. This ensures that the customer service team has the most current information to address public inquiries accurately.</li><li><b>
Other duties as assigned.</b></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>REQUIREMENTS TO FILE</b></h2></div>
<p></p><div><div><b>MINIMUM REQUIREMENTS</b></div><div></div><div><b><br>
EDUCATION:</b></div><ul><li>
Graduation from an accredited college or university with a bachelor&rsquo;s degree in Public Administration, Business Administration, Communications or closely related field. <b>(Proof required at time of application)</b></li><li>
Candidates may substitute experience offering specific and substantial preparation for the duties of the position for the required education on a year-for-year basis.</li></ul><div><b>
EXPERIENCE:</b></div><ul><li>
Three (3) years of progressively responsible experience in a customer service or call center management role is crucial. This experience should include direct supervision of staff, budget management, and a track record of implementing process improvements.</li><li>
One (1) year of the required experience must have been at a lead or supervisory level.</li></ul><div>
Additionally, the candidate should have:</div><ul><li><b>
Technical Proficiency:</b> The manager must be proficient in customer relationship management (CRM) software, call center technology, and data analytics tools. Familiarity with systems for tracking service requests and generating reports is also essential;</li><li><b>
Communication Skills:</b> Exceptional verbal and written communication skills are non-negotiable. The role requires the ability to communicate clearly with staff, other city departments, and the public, often in high-pressure situations;</li><li><b>
Problem-Solving and Strategic Thinking:</b> The candidate needs to be a skilled problem-solver who can analyze complex data and develop strategic solutions to improve customer service. This includes the ability to anticipate future needs, such as the integration of new communication channels, and plan for them;</li><li><b>
Leadership and Empathy:</b> Strong leadership skills are vital for motivating and guiding the team. The manager should also demonstrate empathy, both for the staff they lead and the customers they serve, ensuring a supportive and professional environment;</li><li><b>
Data Visualization and Reporting Skills: </b>Proficiency in creating clear and compelling dashboards or reports that translate complex call center data into actionable insights for leadership.</li></ul><div><b><br>
ADDITIONAL REQUIREMENTS:</b></div><ul><li>
A valid driver&rsquo;s license, or the ability to arrange necessary and timely transportation for field travel, may be required for some assignments.</li></ul><div><b><br>
DESIREABLE QUALIFICATIONS</b></div><ul><li>
Experience within a government or public-sector environment, particularly one dealing with municipal services, is highly desirable;</li><li>
Experience managing supervisors is highly desirable;</li><li>
Experience in quality control principles and practices;</li><li>
Knowledge of measurable key performance indicators, which leads to optimal customer experience;</li><li>
Knowledge of computer software and call center technology;</li><li>
Demonstrated success in change management and integration of new tools and technologies;</li><li>
Proficiency in creating clear and compelling dashboards or reports;</li><li>
Proven experience building and leading teams;</li><li>
Demonstrated success in cross functional collaboration across a large organization;</li><li>
Knowledge of or experience with public speaking or presentation skills.</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>SELECTION PROCEDURE</b></h2></div>
<p></p><div><div>This recruitment will close at <b>11:59 PM Pacific Time on Tuesday, September 30, 2025.</b> <b>To be considered, please submit an online application, including a cover letter, resume, and proof of education (if qualifying with a degree) in PDF format</b>. Applications that fail to include all necessary documents will be considered incomplete and will not be taken into consideration.</div><div>
</div><div>
Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. For questions regarding this recruitment, please contact 562-570-4686<b>.</b></div><div>
</div><div>
The City of Long Beach is an <b>Equal Opportunity Employer</b>. We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.</div><div>
</div><div>
The City of Long Beach will consider qualified applicants with a criminal history pursuant to the<b> California Fair Chance Act</b>. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting <b>https://calcivilrights.ca.gov/fair-chance-act</b></div><div>
</div><div>
The City of Long Beach is committed to maintaining fairness and transparency in our hiring practices. We believe in providing equal opportunities to all applicants and ensuring that every applicant is evaluated based on their qualifications and merit. If you believe that you have been unjustly disqualified based on minimum qualifications for an unclassified job opportunity, you have the right to appeal the decision. Find out more about the Unclassified <b>Applicant Appeal Process</b> by visiting Applicant Appeal Process (longbeach.gov).<br>
</div><div>
The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call 562-570-4686.</div><div></div><div><br>
For technical support with your governmentjobs.com application, please contact (855) 524-5627.</div></div></div></div><p></p>

CUSTOMER RELATIONS OFFICER

<div><div><div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2></div><br>
<div><p><br>
<br>
<br>
<b>THE COMMUNITY</b></p><div>
Ideally located on the Pacific Ocean south of Los Angeles and just west of Orange County, Long Beach is the seventh-largest city in the State of California. Offering all the world-class amenities of a large metropolitan city, coupled with its strong sense of community and pride, Long Beach is one of the most vibrant communities in the country. The City has been referred to as the &ldquo;Most Diverse City&rdquo; in the country by USA Today and one of the &ldquo;Best Communities for Young People&rdquo; two years in a row. With its ideal location in Southern California, year-round comfortable climate, healthy business environment, and far-ranging cultural pursuits, the City is alive with activity. Long Beach is home to an abundance of cultural and recreational options. Expansive beaches, three marinas, five golf courses, the Aquarium of the Pacific, the Queen Mary, and the annual Grand Prix of Long Beach serve to draw 6.5 million visitors a year. The City&rsquo;s full-service commercial airport has preferred flight schedules, carriers, and overall accessibility that makes it the travel-friendly alternative to other Southern California airports. In addition, Los Angeles&rsquo; rail transit system, the most used light rail system in the country, connects the city to the entire region. Long Beach continues to make significant investments in its parks, beaches, streets, and other amenities (including a new city hall) indicative of the financial stability and health of the City.</div><div><br>
<b>
CITY GOVERNMENT</b></div><div>
Long Beach, a charter city formed in 1897, is governed by nine City Council Members elected by district and a city-wide elected Mayor. Other elected officials include the City Attorney, City Auditor, and City Prosecutor. The elected officials are elected to staggered four-year terms. The City Council appoints the City Manager and City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is one of only three cities in California with its own Health Department and one of the very few municipalities with its own Utilities Department (Water and Gas) and Energy Resources Departments.<br>
<br>
The City is supported by a FY 2024 total budget of approximately $3.3 billion with a General Fund budget of $719 million. More than 6,000 full and part-time employees support municipal operations with the vast majority being represented by twelve employee associations. To learn more about the City of Long Beach, go to: www.longbeach.gov.</div><div><br>
<b>
THE DEPARTMENT</b><br>
Long Beach Airport (LGB) is classified as a small hub airport in the National Plan of Integrated Airport Systems and serves approximately four million passengers annually. Owned and operated by the City of Long Beach, LGB was established in 1923 and is one of the oldest municipal airports in the United States. Known as the Coolest Airport in America, LGB is a friendly alternative to other Southern California airports, offering preferred flight schedules, great airlines and destinations and overall accessibility.<br>
<br>
The Airport is committed to delivering an Outstanding Customer Experience in an intelligent, ecofriendly, safe, and efficient manner while being respectful of our employees and the community that we serve. We also strive to be a major driver in the economic vitality of Long Beach. Through Organizational Excellence, we seek to recruit, develop, and retain talented staff in an organization structured for success.<br>
<br>
Long Beach Airport has a rich history of contributions to our nation&rsquo;s leadership in aviation. Earl Daugherty opened one of the nation&rsquo;s first flight schools in Long Beach in 1919. Charles Lindbergh and Amelia Earhart flew from Long Beach. Once home to McDonnell Douglas (now Boeing), many commercial aircraft including the DC-8, DC-9/MD-80, DC-10/MD-11, and C-17 were manufactured in Long Beach. Approximately 180 businesses reside on Airport property and are responsible for roughly 18,000 jobs. Some of these include AAA, Aero Business Center, Atlantic Aviation, Long Beach Marriott Hotel, DeVry Institute of Technology, DHL, Epson America, SCAN Health Plan, Signature @ Aeroplex, Skylinks Golf Course, and United Parcel Service.<br>
<br>
Beginning in the early 2000&rsquo;s, the Airport embarked on the development of modern facilities, which included Parking Structure &ldquo;B&rdquo; in 2011, and the Passenger Concourse in 2012. In 2022, the Airport unveiled its new Ticketing Facility Lobby featuring common-use facilities for all its airlines. A new Baggage Claim Facility with two carousels was opened in 2023. In 2025, the final facility improvement was the renovation and first-floor restoration of the Airport&rsquo;s Historic Terminal, originally opened in 1941. The Airport has been awarded Grant funds for the modernization and refurbishment of the Passenger Concourse in anticipation of the 2028 Los Angeles Olympic and Paralympic Games.<br>
<br>
The Airport Department is governed by the City Council; the Airport Director is appointed by the City Manager and is responsible for overall airport activities. The Director is supported by a Deputy Director, Manager of Airport Operations and Facilities and Manager of Finance and Administration. The Public Affairs Officer reports to the Deputy Director. The Airport Department employs approximately 125 staff and has an annual operating budget of approximately $28 million.<br>
<br>
<b>THE POSITION</b></div><div>
Under the direction of the Airport Deputy Director, the Public Affairs Officer (PAO) is an at-will employee who manages the Public Affairs, Government Affairs, and Community Affairs engagement and programmatic efforts for the Long Beach Airport (LGB). The Airport PAO coordinates and facilitates communication between LGB, the public, business customers, tenants, and federal, state and local agencies. The key mission of the PAO is to establish and maintain effective two-way communications with the traveling public, news media, the travel and tourism industry and other stakeholder audiences regarding the policies, procedures, services, operations, developments and future plans of LGB. Additionally, the PAO, through the Airport Director, keeps Councilmembers, the Mayor, the City Manager and senior management updated about LGB issues and concerns.<br>
<br>
The purpose of the PAO is to influence public policy affecting LGB, build strong, positive relationships with customers, surrounding communities and federal, local and state agencies, and demonstrate how LGB provides a positive economic impact on the community through educational programs, events and the dissemination of timely, accurate information.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>EXAMPLES OF DUTIES</b></h2></div>
<p></p><div><div>Functions performed by the PAO, through subordinates or in concert with others, in most cases are self-initiated, working within broad policy guidelines set by the Airport Director and City Manager. The PAO is responsible for, among others;</div><ul><li>
All media communications;</li><li>
Web content management;</li><li>
Creation and design of compelling and informative documents;</li><li>
Event planning;</li><li>
Coordination of ambassador and tour guide volunteer programs;</li><li>
Development of recommendations on City and/or Airport position regarding regulatory and legislative proposals;</li><li>
Execution of an environmental communications program to demonstrate LGB&rsquo;s commitment to sustainability;</li><li>
Responsible for making day-to-day decisions affecting LGB&rsquo;s Public Affairs, Governmental Affairs and Community Relations needs;</li><li>
Other duties as required.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>REQUIREMENTS TO FILE</b></h2></div>
<p></p><div><div><b>EXPERIENCE:</b></div><ul><li><div>
Five (5) years of recent progressively responsible experience including two (2) or more years of recent supervisory experience, working in public relations, governmental affairs and/or public administration.</div></li></ul><div><b>
EDUCATION:</b></div><ul><li><div>
Bachelors' degree in Public Relations, Governmental Affairs, Public Administration or closely related field is required.</div><ul><li>
A combination of education/experience can be substituted for the required education on a year for year basis.</li></ul></li></ul><b>
DESIRBALE QUALIFICATIONS:</b><ul><li>
Airport experience is highly desirable.</li><li>
A master's degree is desirable.</li></ul><b>
THE IDEAL CANDIDATE WILL POSSESS THE FOLLOWING:</b><ul><li>
Strong technical skill</li><li>
Strong administrative and interpersonal skills</li><li>
Strong writing skills (press releases; emergency communications; news articles; policy development, etc.)</li><li>
Ethical, with a high level of integrity</li><li>
Strong political acumen</li><li>
Embraces ideas and contributions from others</li><li>
Self-motivated - does not require extensive direction or guidance</li><li>
Dedicated to quality service</li><li>
Attentive to detail</li><li>
Exercises good judgement</li><li>
Displays enthusiasm and optimism regarding work</li><li>
Strong leader, capable of motivating and energizing staff</li><li>
Strong understanding of LGB's customer service goals and environmental initiatives</li><li>
Comfortable speaking at public events</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>SELECTION PROCEDURE</b></h2></div>
<p></p><div><div><b>This recruitment will close at 11:59 P.M. (Pacific Time) on Tuesday, October 14, 2025. </b>To be considered, applicants must submit a resume, cover letter, and proof of education in PDF format. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate must be able to pass a Transportation Security Administration background check and maintain an Airport Identification Display Area (SIDA) badge and may be required to go through a background check and a physical examination prior to appointment.<b> </b><b>Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered.</b><b> </b>For questions regarding this recruitment, please contact (562) 570-7126.</div><div><br>
The City of Long Beach is an<b> Equal Opportunity Employer. </b>We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.<br>
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The City of Long Beach will consider qualified applicants with a criminal history pursuant to the <b>California Fair Chance Act</b>. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visitinghttps://calcivilrights.ca.gov/fair-chance-act.</div><div></div><div><br>
The City of Long Beach intends to provide reasonable accommodations in accordance with the <b>Americans with Disabilities Act of 1990. </b>If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-7126.</div><div></div><div><br>
For technical support with your governmentjobs.com application, please contact (855) 524-5627.</div></div></div></div><p></p>

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City of Long Beach, CA

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