Abrar Admin

City of Memphis

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 Job Description
 
 
 
 
 Salary Range:$49,853.70 - $72,280.00
 
 
 
 Works under the direction of the Service Delivery Manager to assist City of Memphis staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with the given standards and guidelines. Ensures desktop computers interconnect seamlessly with various systems. Repairs hardware and network connectivity issues when necessary. Updates computer operating systems and other important software as needed. Updates and maintains the computer inventory and equipment. Coordinates with vendors to resolve technical problems with desktop computing equipment and software. Travels to various locations to provide critical user's support.
 
 
 
 Responsibilities
 
 
 
 
 QUALIFICATIONS
 
 
 
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 Performs additional functions (essential or otherwise) which may be assigned.
 
 
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 TYPICAL PHYSICAL DEMANDS: Must be able to communicate clearly both verbally and in writing. Requires ability to operate general office equipment. Must be able to move and lift computer equipment weighing up to 40 lbs. Requires the ability to operate an automobile.
 
 
 TYPICAL WORKING CONDITIONS: Work is performed in an office environment which involves contact with the staff and management. Travels to work facilities to support end users.
 
 
 Associate&rsquo;s degree in Information Technology, or a closely related field and two (2) years' experience in a desktop technical role; or any combination of experience and training which enables one to perform the essential job functions. Working experience in troubleshooting hardware and software computer related issues. CompTIA A+ or Network+ Certification is preferred. Must possess and maintain a valid driver's license as a condition of continued employment.
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Desktop Technician (2 Openings)

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 Job Description
 
 
 
 
 Salary Range:$43,888.00 - $63,648.00
 
 
 
 Works under the direction of the Service Delivery Manager and is responsible for providing professional and efficient helpdesk support to the City of Memphis staff. Provides customer technical support and troubleshooting via phone and remotely. Utilizes ticket tracking to document all support incidents. Creates and maintains detailed service desk documentation. Reports metrics and Key Performance Indicators (KPI&rsquo;s) to assigned manager. Tracks and analyze trends in help desk requests and generate statistical reports.
 
 
 
 Responsibilities
 
 
 
 
 QUALIFICATIONS
 
 
 
 <ul>
 <li>
 Performs additional functions (essential or otherwise) which may be assigned.
 
 
 </li>
 </ul>
 TYPICAL PHYSICAL DEMANDS: Must be able to communicate clearly both verbally and in writing. Requires the ability to operate general office equipment such as a computer, telephone, and wireless technology.
 
 
 TYPICAL WORKING CONDITIONS: Work is performed in an office environment which involves contact with the staff and management.
 
 
 MINIMUM QUALIFICATIONS: Associates degree with two (2) years of experience or any combination of experience and training, which enables one to perform the essential job functions.
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IT Service Desk Agent (3 Openings)

Join City of Memphis and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

City of Memphis

About Company

Desktop Technician (2 Openings)

IT Service Desk Agent (3 Openings)