Abrar Admin

CITY OF PORTAGE

<div><p>The City of Portage is looking for a responsible and detail-oriented, Part-time IT Support Specialist with strong administrative skills to join the Department of Technology Services. If you are interested in an entry level, part-time IT position, with the opportunity for growth and development in the future, this may be the role for you!</p><div><b>
What You'll Do:</b></div><div><ul><li>
Analyze helpdesk tickets and service responses, and identify, and suggest possible improvements.</li><li>
Prepare performance reports regularly.</li><li>
Create management and analysis reports as directed.</li><li>
Maintain software/hardware maintenance renewal listings.</li><li>
Manage purchase orders and other related activities assigned.</li><li>
Document and update department processes and procedures as required.</li><li>
Manage department equipment check-out.</li><li>
Serve as the first point of contact with customers.</li><li>
Direct unresolved issues/overdue helpdesk tickets to the next level of support personnel.</li><li>
Provide accurate information on IT products or services.</li><li>
Record events and problems and their resolution in logs.</li><li>
Follow-up and update customer status and information.</li><li>
Relay customer feedback or suggestions to the appropriate internal staff.</li><li>
Assist team members with special projects as assigned.</li><li>
Support setup of system rollouts, replacements and configurations including workstations, printers, peripherals, etc.</li><li>
Perform regular testing of specific systems as assigned.</li></ul></div><div></div><div><b><br>
What We're Looking For:</b></div><div><ul><li>
High school diploma or GED and one to three years of related experience and/or training or equivalent combination of education and experience.</li><li>
Associate&rsquo;s degree in computer science or information technology is preferred.</li><li>
Must be technologically current.</li><li>
Certifications or equivalent experience in MS applications, ERP systems, Purchasing/Asset Management systems is preferred.</li><li>
Must have excellent organizational and time-management skills.</li></ul></div><div><b>
Why Join Us?</b></div><div><ul><li>
Be part of a collaborative, fun, hardworking team that works to serve internal and external customers within Portage.</li><li>
Grow your career with opportunities for advancement and professional development.</li><li>
28 hours a week, with a flexible schedule within our normal business hours of Monday &ndash; Thursday 7:30 A.M. to 5:30 PM and Fridays from 8:00AM to 12:00PM, agreed upon by the department director.</li><li>
Hourly rate is $18.93 -$24.34/hour, commensurate with experience.</li></ul></div><div></div><div><b><br>
Here is How to Join Us:</b></div><ul><li>
Applications available in person at Portage City Hall/Human Resources. 7900 S. Westnedge Avenue.</li><li>
Questions? Contact Human Resources at (269) 329-4533 or text (269) 998-1385.</li></ul><p></p><p><b><br>
Equal Employment Opportunity</b></p><p>
It is the policy of the city to afford equal employment opportunity regardless of race, religion, color, national origin, sex, age, marital status, height, weight, disability, sexual orientation or gender identity; Positive action shall be taken to ensure the fulfillment of this policy.</p></div>

Part-time IT Support Specialist

Join CITY OF PORTAGE and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

CITY OF PORTAGE

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Part-time IT Support Specialist