Qureos Mentor

City of St. Cloud, FL

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><p><b>Position Title:</b> Solid Waste Billing Specialist<br>
<b>Department:</b> Solid Waste Division<br>
<b>Schedule:</b> Monday &ndash; Friday | 7:00 AM &ndash; 4:00 PM<br>
<b>Reports To:</b> Solid Waste Coordinator</p><p>
The City of St. Cloud is seeking a qualified and customer-focused <b>Solid Waste Billing Specialist</b> to support the operations of the Solid Waste Division. This position is responsible for managing the complete billing and revenue cycle for Solid Waste services, including account maintenance, billing adjustments, payment processing, and responding to customer inquiries.</p><p>
The Solid Waste Billing Specialist performs extensive customer service while ensuring accurate billing records, resolving account discrepancies, and supporting efficient revenue management for the division. This position works closely with internal departments and residents to ensure timely and accurate service billing.</p><p>
The ideal candidate demonstrates strong attention to detail, effective communication skills, and the ability to manage multiple tasks while providing professional service to the community.</p><p>
The City of St. Cloud values <b>Accountability, Empowerment, Innovation, and Ownership</b>. Employees are expected to demonstrate these values through responsible stewardship of public resources, proactive problem-solving, continuous improvement, and a commitment to excellent service for our residents.</p><p>
This position reports to the Solid Waste Coordinator and plays an important role in maintaining accurate billing operations that support essential municipal services.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties and Responsibilities</b></h2></div>
<p></p><div><div><b>The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.</b></div><ul><li>
Responsible for Solid Waste billing and coding guidelines, and properly applies refunds and fee waivers as applicable.</li><li>
Provide regulatory reports and statistics as requested by their supervisors.</li><li>
Explains billing methodologies, rates, and fees to customers while resolving concerns or outstanding debt.</li><li>
Provides customer service related to Solid Waste and Scale house billing operations including initiating, processing and closing accounts; processing deposits; making payment arrangements; updating account notes; resolving billing issues; processing adjustments.</li><li>
Processes refunds, account receivables and itemized billing requests.</li><li>
In addition to regularly scheduled hours, this position maybe be offered unscheduled overtime.</li><li>
Performs any and all other duties as assigned or directed.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Education and Experience Requirements</b></h2></div>
<p></p><div><ul><li>Requires High School Diploma or GED; Two (2) year college degree preferred.</li><li>
Two (2) years&rsquo; experience related to billing procedures is preferred.</li><li>
Bilingual in Spanish preferred (ability to read, write, and speak)</li><li>
Proficient in Microsoft Office to include tables, charts, graphs, PowerPoint, 10-key, and a minimum typing speed of 45 words per minute.</li><li>
Must possess and maintain a valid State of Florida Driver&rsquo;s License with an acceptable driving record history.</li><li>
NIMS ICS 100, 200, 700, and 800 preferred.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Knowledge/Skills/Abilities</b></h2></div>
<p></p><div><div><b>Physical Requirements</b><b>:</b></div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.</div><div></div><div><b><br>
Mathematics:</b></div><div>
Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs for informational purposes.</div><div></div><div><b><br>
Language Ability</b><b>:</b></div><div>
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to write reports, business correspondence and procedures as needed. Proficient in speaking, writing, and reading English. Preference given to those who speak, read, and write in Spanish.</div><div></div><div><b><br>
Reasoning:</b></div><div>
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.</div><div></div><div><b><br>
Work Environment</b><b>:</b></div><div>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.</div></div><p></p>
</div><div></div><div><div><p><b>An Equal Opportunity Employer</b><br>
The City of St. Cloud is an equal opportunity employer that prohibits discrimination, harassment, or retaliation in all of its employment practices based on race, color, religion, sex, age, national origin, disability, veteran or family status, genetic information, or any other status or condition protected by applicable state or federal laws. The City participates in employment eligibility verifications through E-verify. Veteran&rsquo;s preference is given in accordance with Florida Law.</p></div></div></div>
<br><p></p><div><div><div><p><b>City of St. Cloud Benefits Package</b><br>
We believe our City employees to be our most valuable asset. To attract and retain those employees, we offer a competitive wages and benefits package including on-the-job training, seminars, and performance appraisals.</p><p>We invite you to look at the benefits the City of St. Cloud has to offer. We think you will find that the rewards of the job are equal to the challenge.</p><p>All of our Full-time regular employees are eligible for the city's benefits package, which includes:</p><ul><li>On-Site Employee Health Care Center - free for employees and their dependents on the health insurance plan</li><li>Paid Vacation </li><li>Sick Leave (Ability to roll over from year to year)</li><li>11 Paid Holidays for General Employees and Police Officers&ndash; The Fire department employees can earn up to 156 holiday hours per fiscal year (prorated from the employee&rsquo;s start date).</li><li>One (1) Floating Holiday for General Employees and two (2) for Police Officers.</li><li>Medical and Dental Coverage</li><li>Pension Plan</li><li>Awards Programs</li><li>Deferred Compensation Plan</li><li>Discounted Automobile Insurance</li><li>Employee Assistance Program</li><li>Flexible Spending Account</li><li>Flexible Work Schedules</li><li>Holiday Bonus &ndash; subject to City Council approval</li><li>Indianapolis Plan (<b>Police Officers</b>)</li><li>Life and Accidental Death (One-time annual salary paid by City)</li><li>Long Term Disability Coverage (paid by City)</li><li>Management Leave</li><li>Sick Leave Bank available for all employees - for Fire Union sick leave bank information, see union contract</li></ul></div></div></div><p></p>

Solid Waste Billing Specialist

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City of St. Cloud, FL

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Solid Waste Billing Specialist