Qureos Mentor

City of Worcester

<div><div><p>The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.</p>
<div>
<p>If you wish to apply for this position, the deadline is <b>Open Until Filled</b>. Please note the following application options for this position:</p><br>
<ul>
<li>
By Mailing to the Department of Human Resources, ATTN: CHIEF STAFF ASSISTANT , 455 Main Street, Room 109, Worcester, MA 01608<br>
(If applying via US Mail, <b>please include</b> a completed Application Questionnaire &amp; VSID)
</li></ul></div></div><div><div><div><b>Title:</b></div>
<div>CHIEF STAFF ASSISTANT
</div></div><div><div><b>Department/Division:</b></div>
<div><div>Police Department</div>
</div></div><div><div><b>Apply Start Date:</b></div>
<div>03/19/2026</div>
</div><div><div><b>Apply End Date:</b></div>
<div>Open Until Filled</div>
</div><div><div><b>Type:</b></div>
<div><div>Full Time</div>
</div></div><div><div><b>Hours:</b></div>
<div><div>40 Per Week</div>
</div></div><div><div><b>Wage:</b></div>
<div><div>$75,199.00 - $98,283.00</div>
</div></div><div><div><b>Description:</b></div>
<div>
<div><p><b>CHIEF STAFF ASSISTANT</b><br>
<b>WORCESTER POLICE DEPARTMENT</b><br>
<b>CITY OF WORCESTER</b></p>
<p>
The City of Worcester is seeking qualified applicants for the position of Chief Staff Assistant within the Worcester Police Department. The <b>Chief Staff Assistant</b> provides high level administrative and operational support with a focus on finance, budgeting, and departmental administration. This position assists in planning and coordinating divisional budget development, monitors expenditures, and makes purchasing decisions within established guidelines for the Office of the Police Chief in the Worcester Police Department. This position supports the department in preparing grant applications and manages the administrative, reporting, and compliance requirements for awarded grants. Working under the direction of the Supervisor of Administration, the Chief Staff Assistant carries out responsibilities in alignment with the mission, values, and strategic objectives of the Worcester Police Department, ensuring that administrative functions are executed efficiently, accurately, and in support of departmental goals.</p>
<p><i>
Bilingual applicants are encouraged to apply.</i></p>
<p><b>
ESSENTIAL ELEMENTS:</b></p>
<ul>
<li>Administer the division&rsquo;s annual operating budget, ensuring effective allocation, monitoring, and oversight of financial resources.</li>
<li>Make purchasing decisions for division-level expenditures in accordance with established budget guidelines, procurement policies, and departmental priorities.</li>
<li>Analyze operating budget performance and prepare recommendations to support informed financial planning, adjustments, and long term resource management.</li>
<li>Assist in developing bid specifications and Requests for Proposals (RFPs) in compliance with City purchasing requirements and applicable regulations.</li>
<li>Support the preparation, coordination, and submission of grant applications.</li>
<li>Manage post award grant administration, including financial tracking, reporting, compliance monitoring, and documentation of programmatic activities.</li>
<li>Communicate policies and procedures to department personnel to enhance operational efficiency and ensure consistent adherence to administrative standards.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:</b></p>
<ul>
<li>Knowledge and understanding of laws, policies, regulations, and procedures related to financial management.</li>
<li>Understanding and experience with state or federal grants, application process, budget development, budget implementation, budget tracking and financial reporting.</li>
<li>Ability to analyze and interpret financial data and present findings clearly in an accurate and easily understandable manner.</li>
<li>Knowledge of procurement laws, sourcing methodologies, contract types, and ethical purchasing standards.</li>
<li>Ability to follow City purchasing requirements.</li>
<li>Ability to provide and receive constructive feedback.</li>
<li>Ability to communicate and collaborate effectively with diverse populations, organizations, and interests.</li>
<li>Ability to maintain high attention to detail while managing complex calculations and compliance requirements.</li>
<li>Ability to create and manipulate complex spreadsheets and reports for budget and grant tracking purposes.</li>
<li>Ability to adapt to system changes and enhancements.</li>
<li>Ability to work both independently and collaboratively.</li>
<li>Effective organizational skills.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Proficiency with Microsoft Office (Word, Excel, Outlook).</li>
<li>Regular onsite attendance required.</li>
</ul>
<p><b>MINIMUM REQUIREMENTS:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in accounting, finance, business administration or related; OR;</li>
<li>any equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the position may be considered in lieu of above requirement.</li>
<li>Three (3) years of accounting, purchasing or grant administration experience</li>
<li>Proficiency with Microsoft Office (Word, Excel, Outlook)</li>
<li>Excellent communication skills</li>
</ul>
<p><b>PREFERRED QUALIFICATIONS:</b></p>
<ul>
<li>Master&rsquo;s degree in accounting, finance, business administration, or related</li>
<li>Five (5) years of accounting experience</li>
<li>Two (2) years of purchasing or procurement experience</li>
<li>Two (2) years of experience working in municipal/public setting</li>
<li>Two (2) years of experience working with grant administration</li>
<li>Experience using Workday financial software</li>
</ul>
<p><b>HIRING SALARY RANGE:</b> $75,199.76 &ndash; $86,574.68 annually, full-time, exempt, with an excellent benefits package</p>
<p><b>
FULL SALARY RANGE:</b> $75,199.76 &ndash; $98,283.55 annually</p><p><br>
<b>
To apply, please visit:</b> www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. <b>OPEN UNTIL FILLED, applications received prior to or on FRIDAY, April 3, 2026, will receive preference.</b> Preference is given to Worcester residents. <b>The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.</b> Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.</p></div></div></div></div></div><p></p>

CHIEF STAFF ASSISTANT

<div><div><p>The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.</p>
<div>
<p>If you wish to apply for this position, the deadline is <b>Open Until Filled</b>. Please note the following application options for this position:</p><br>
<ul>
<li>
By Mailing to the Department of Human Resources, ATTN: CUSTOMER SERVICE REPRESENTATIVE , 455 Main Street, Room 109, Worcester, MA 01608<br>
(If applying via US Mail, <b>please include</b> a completed Application Questionnaire &amp; VSID)
</li></ul></div></div><div><div><div><b>Title:</b></div>
<div>CUSTOMER SERVICE REPRESENTATIVE
</div></div><div><div><b>Department/Division:</b></div>
<div><div>Communications</div>
</div></div><div><div><b>Apply Start Date:</b></div>
<div>03/18/2026</div>
</div><div><div><b>Apply End Date:</b></div>
<div>Open Until Filled</div>
</div><div><div><b>Type:</b></div>
<div><div>Full Time</div>
</div></div><div><div><b>Hours:</b></div>
<div><div>40 Per Week</div>
</div></div><div><div><b>Wage:</b></div>
<div><div>$19.97 &ndash; $24.14 Per Hour</div>
</div></div><div><div><b>Description:</b></div>
<div>
<div><p><b>CUSTOMER SERVICE REPRESENTATIVE</b><br>
<b>WORCESTER 311</b><br>
<b>DEPARTMENT OF EMERGENCY COMMUNICATIONS &amp; MANAGEMENT</b><br>
<b>CITY OF WORCESTER</b></p>
<p></p>
<p>The City of Worcester is seeking qualified applicants for the position of <b>Customer Service Representative</b> for the Worcester 311 Customer Service Center in the Department of Emergency Communications &amp; Management. Under the direction of the Director of 311, the position provides exemplary customer support primarily by answering calls at the Customer Service Call Center. The Customer Service Representative in this role will be responsible for processing passports. The position will also provide services through email, online chats, SMS text and social media. Applicants must be flexible with shift scheduling and be willing to work beyond 40 hours when needed, particularly in winter months and during storm events. This Customer Service Representative position will be located at the Main Street location, with a Tuesday - Saturday schedule, but may be required to cover shifts at other locations occasionally.</p>
<p>
 <i>Bilingual candidates are encouraged to apply.</i></p>
<p><i>
 </i><b>ESSENTIAL ELEMENTS:</b></p>
<ul>
<li>Answer calls from residents and make proper entries into the Customer Service Request System.</li>
<li>Provide support to residents through online chat sessions and social media messaging.</li>
<li>Prepare letters based on customer service system requests.</li>
<li>Complete follow-up calls for closed work orders to complainant.</li>
<li>Act as a passport processing agent.</li>
</ul>
<p><b>REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:</b></p>
<ul>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to provide excellent customer service skills.</li>
<li>Ability to multitask in a fast-paced work environment.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Ability to learn City Divisional information quickly.</li>
<li>Ability to remain positive with challenging customers.</li>
<li>Ability to enter data quickly and accurately.</li>
<li>Open to performance improvement and coaching.</li>
<li>Regular onsite attendance is required.</li>
</ul>
<p><b>MINIMUM REQUIREMENTS:</b></p>
<ul>
<li>High School Diploma or equivalent</li>
<li>Experience using Microsoft Office suite</li>
<li>Previous customer service or call center experience</li>
<li>Must be 18 years of age</li>
<li>Must be a US Citizen, or a non-citizen national</li>
<li>Must successfully pass a background c<i>heck</i></li>
</ul>
<p><b>PREFERRED QUALIFICATIONS:</b></p>
<ul>
<li>Working knowledge of social media and/or online chat support</li>
<li>One (1) year of experience providing customer service in an office environment</li>
<li>One (1) year of experience in call center environment
 </li></ul><p><b>SALARY RANGE: </b>$19.97 &ndash; $24.14 hourly, full-time, overtime opportunities, with an excellent benefits package.</p>
<p><b>
To apply, please visit:</b> www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. <b>OPEN UNTIL FILLED, applications received prior to or on FRIDAY, APRIL 3, 2026, will receive preference. </b>Preference is given to Worcester residents. <b>The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.</b> Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.</p></div></div></div></div></div><p></p>

CUSTOMER SERVICE REPRESENTATIVE

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City of Worcester

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CHIEF STAFF ASSISTANT

CUSTOMER SERVICE REPRESENTATIVE