Abrar Admin

Civic Recruitment Limited

<div><div><h1 class="jobSectionHeader"><b>Homeless Housing Coordinator &ndash; 3 Month Contract</b></h1></div><div></div><div><b><br>
Location:</b> Enfield<br>
</div><div><b>
Pay Rate:</b> &pound;28.30 per hour (Umbrella)<br>
</div><div><b>
Contract:</b> Temporary (3 Months)<br>
</div><div><b>
Pay:</b> Bi-weekly</div><div></div><div><br>
-</div><div></div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2></div><div></div><div><br>
This temporary 3-month contract role within the Initial Assessment Team is crucial for preventing homelessness and supporting individuals at risk of losing their accommodation. The position emphasises early intervention, expert housing advice, and collaboration with partners to sustain tenancies or secure alternative housing, aligning with the Homelessness Reduction Act and Enfield&rsquo;s Early Help strategy.</div><div></div><div><h2 class="jobSectionHeader"><b><br>
Responsibilities</b></h2></div><div></div><div><ul><li><b><br>
Homelessness Prevention &amp; Assessment</b><ul><li>
Conduct initial homelessness assessments in compliance with statutory duties.<br>
</li><li>
Identify opportunities for early intervention to prevent or delay homelessness.<br>
</li><li>
Provide expert housing advice tailored to individual circumstances.<br>
</li></ul></li></ul></div><div><ul><li><b>
Case Management</b><ul><li>
Manage a caseload focused on the prevention and relief of homelessness.<br>
</li><li>
Develop and implement customized housing solutions.<br>
</li><li>
Ensure all actions comply with the Homelessness Reduction Act and local policies.<br>
</li></ul></li></ul></div><div><ul><li><b>
Advice &amp; Support</b><ul><li>
Offer guidance on housing options, tenancy rights, and legal processes.<br>
</li><li>
Support applicants in sustaining existing accommodation when possible.<br>
</li><li>
Assist in accessing opportunities within the private rented sector.<br>
</li></ul></li></ul></div><div><ul><li><b>
Legal &amp; Legislative Compliance</b><ul><li>
Apply comprehensive knowledge of the Homelessness Reduction Act, housing legislation, and case law.<br>
</li><li>
Understand possession proceedings, court processes, and evictions.<br>
</li><li>
Make informed decisions and maintain accurate case records.<br>
</li></ul></li></ul></div><div><ul><li><b>
Partnership Working</b><ul><li>
Collaborate with internal teams and external partners to provide cohesive support.<br>
</li><li>
Contribute to Early Help strategy initiatives, enhancing resilience and sustainment outcomes.<br>
</li><li>
Liaise with services such as welfare benefits, social care, and safeguarding teams.</li></ul></li></ul></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><b>
Requirements:</b></div><div></div><div><ul><li><b><br>
Knowledge</b><ul><li>
Expert understanding of initial homelessness assessments and the Homelessness Reduction Act.<br>
</li><li>
In-depth knowledge of housing and homelessness legislation, policy, and case law.<br>
</li><li>
Familiarity with court processes, possession orders, and evictions.<br>
</li><li>
Strong understanding of welfare benefits and safeguarding vulnerable adults and children.<br>
</li></ul></li></ul></div><div><ul><li><b>
Experience</b><ul><li>
Experience in homelessness prevention or housing options.<br>
</li><li>
Proven track record in managing housing cases within a local authority or similar setting.<br>
</li><li>
Experience delivering advice and support to vulnerable individuals.<br>
</li><li>
Ability to work in a fast-paced, high-demand environment.<br>
</li></ul></li></ul></div><div><ul><li><b>
Skills &amp; Competencies</b><ul><li>
Strong communication and interpersonal skills.<br>
</li><li>
Ability to make sound, legally compliant decisions.<br>
</li><li>
High attention to detail and record-keeping.<br>
</li><li>
Capability to work under pressure and manage competing priorities.<br>
</li><li>
Problem-solving and negotiation skills.<br>
</li><li>
Ability to build effective relationships with partners and service users.<br>
</li></ul></li></ul></div><div><ul><li><b>
Other Requirements</b><ul><li>
Calm and professional demeanour in challenging situations.<br>
</li><li>
Commitment to delivering high-quality, customer-focused services.<br>
</li><li>
Strong awareness of safeguarding and risk management.<br>
</li></ul></li></ul></div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div></div><div><br>
<ul><li>
This is a 3-month temporary contract.<br>
</li><li>
Pay is provided on a bi-weekly basis.<br>
</li><li>
Opportunity to work within a key frontline homelessness prevention service.<br>
</li><li>
Immediate start available.</li></ul></div></div>

Homeless Housing Coordinator

<div><div><h2 class="jobSectionHeader"><b>Job Title: Senior Customer Complaints Coordinator</b></h2></div><div></div><div><h2 class="jobSectionHeader"><b><br>
Contract Type: 4-Month Contract</b></h2></div><div></div><div><h2 class="jobSectionHeader"><b><br>
Compliance Requirement: Basic DBS Check Required</b></h2></div><div></div><div><br>
-</div><div></div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2></div><div></div><div><br>
The Senior Customer Complaints Coordinator is responsible for managing a high-volume caseload of customer complaints, ensuring fast, accurate, and compliant resolutions in accordance with service level agreements (SLAs). This role is crucial for maintaining customer satisfaction and requires exceptional attention to detail, strong multitasking abilities, and effective prioritisation skills in a dynamic environment.</div><div></div><div><br>
-</div><div></div><div><h2 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h2></div><div></div><div><br>
<ul><li>
Handle and resolve up to 100 customer enquiries/complaints per day in line with SLA requirements.<br>
</li><li>
Deliver accurate, compliant, and high-quality resolutions within tight deadlines.<br>
</li><li>
Manage a high-volume caseload, ensuring all cases are tracked, progressed, and closed efficiently.<br>
</li><li>
Prioritize workload effectively to meet competing demands and deadlines.<br>
</li><li>
Maintain a high level of attention to detail when reviewing and processing cases.<br>
</li><li>
Provide clear and professional communication to customers across multiple channels.<br>
</li><li>
Take ownership of complex complaints and escalate where necessary.<br>
</li><li>
Ensure all resolutions comply with regulatory requirements and internal policies.<br>
</li><li>
Support continuous improvement by identifying trends and areas for process enhancement.<br>
</li></ul></div><div>
-</div><div></div><div><h2 class="jobSectionHeader"><b><br>
Experience Required</b></h2></div><div></div><div><br>
<ul><li>
Proven experience in a fast-paced, high-volume complaints or customer service environment.<br>
</li><li>
Strong track record of managing complex complaints and delivering compliant outcomes.<br>
</li><li>
Experience working to strict SLAs and daily productivity targets.<br>
</li><li>
Ability to handle large caseloads efficiently with minimal supervision.<br>
</li><li>
Experience within a regulated environment is highly desirable.<br>
</li></ul></div><div>
-</div><div></div><div><h2 class="jobSectionHeader"><b><br>
Qualifications &amp; Skills</b></h2></div><div></div><div><br>
<ul><li>
Exceptional attention to detail and accuracy.<br>
</li><li>
Strong multitasking, organization, and time management skills.<br>
</li><li>
Ability to prioritise effectively under pressure.<br>
</li><li>
Excellent problem-solving and decision-making abilities.<br>
</li><li>
Strong written and verbal communication skills.<br>
</li><li>
High level of resilience and ability to thrive in a fast-paced environment.<br>
</li><li>
Competent in using multiple systems and managing high volumes of data.<br>
</li></ul></div><div>
-</div><div></div><div><h2 class="jobSectionHeader"><b><br>
Additional Information</b></h2></div><div></div><div><br>
<ul><li>
Pay: Bi-weekly</li></ul></div></div>

Senior Customer Complaints Coordinator

Join Civic Recruitment Limited and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Civic Recruitment Limited

About Company

Homeless Housing Coordinator

Senior Customer Complaints Coordinator