Qureos Mentor

ClearGrid

<div>
 
 About ClearGrid
 
 
 
 ClearGrid is on a mission to
 
 revolutionize the debt resolution industry
 
 . We&rsquo;re using
 
 AI, automation, and real-time data
 
 to completely rethink how debt collection works, unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections &mdash;starting from scratch, with modern tools.
 
 
 We're a fast-growing startup with ambitious goals, and we&rsquo;re looking for builders who are hungry to make a real dent in a space with massive untapped potential.
 
 
 
 About The Role
 
 
 
 This is a hands-on, technical role that sits at the intersection of AI, language, and financial services. You will design and own AI agents that handle real customer conversations in Arabic and English, operating under strict compliance requirements set by our lender partners. The role demands equal parts linguistic precision, technical understanding of how LLMs work, and deep familiarity with financial services norms.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Agent Design &amp; Prompt Engineering
 
 
 
 <ul>
 <li>
 Write and own system instructions for AI voice agents end-to-end: persona definition, tone calibration, identity verification scripts, and dialect-specific behaviour for Gulf Arabic audiences.
 </li>
 <li>
 Manage agents across the full customer contact lifecycle, from early-stage reminder agents through to payment arrangement, broken promise, and compliance-focused agents.
 </li>
 <li>
 Encode lender-specific rules directly into system instructions.
 </li>
 <li>
 Inject dynamic customer and account variables provided by the data team to personalise each agent interaction.
 
 
 </li>
 </ul>
 
 Daily Testing &amp; Quality Assurance
 
 
 
 <ul>
 <li>
 Run daily test calls to address a wide range of real-world scenarios.
 </li>
 <li>
 Listen to live and recorded calls to identify bugs, off-script responses, or compliance gaps, and ship hotfixes quickly.
 </li>
 <li>
 Work within a structured QA feedback loop, acting on review comments to improve agent quality before deployment.
 </li>
 <li>
 Coordinate with cross-functional teams to align on call triggers, variable feeds, and product rules.
 
 
 </li>
 </ul>
 
 Voice &amp; Speech Optimisation
 
 
 
 <ul>
 <li>
 Develop new agent voices and evaluate them for naturalness, clarity, and suitability per lender and dialect.
 </li>
 <li>
 Tune STT/ASR (speech-to-text), TTS (text-to-speech), and latency parameters to maintain call quality.
 </li>
 <li>
 Control temperature and model parameters to keep agents within compliant, predictable behaviour, preventing hallucination and manipulation attempts.
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Monitor developments in AI tooling, voice technology, and LLM capabilities and assess their relevance to the agent stack.
 </li>
 <li>
 Study real customer call dynamics alongside the operations team and use those insights to improve agent realism and effectiveness.
 </li>
 <li>
 Maintain detailed documentation for each prompt version across all client projects.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Native or near-native Arabic speakers.
 </li>
 <li>
 Demonstrated experience in AI prompt engineering or training AI/LLM models in a professional setting.
 </li>
 <li>
 Working knowledge of voice AI stack: STT/ASR, TTS, latency management, hallucination mitigation.
 </li>
 <li>
 Understanding of how LLMs think - temperature, constraints, failure modes, and manipulation resistance.
 </li>
 <li>
 Experience or background in banking, debt collection, fintech, or financial services.
 </li>
 <li>
 Ability to produce structured, unambiguous written prompts in both English and Arabic.
 </li>
 <li>
 High attention to detail and comfort with repetitive testing and incremental iteration.
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Hands-on experience with voice cloning tools and multi-voice agent pipelines.
 </li>
 <li>
 Familiarity with debt collection workflows: bucket segmentation, PTP cycles, RPC scripts, and lender compliance requirements.
 </li>
 <li>
 Prior exposure to Gulf-based financial institutions or BNPL platforms.
 </li>
 <li>
 Experience coordinating with QA teams and managing structured feedback loops.
 </li>
 </ul>
</div>

AI Prompt Engineer

<div>
 
 About ClearGrid
 
 
 
 
 ClearGrid
 
 is an AI-native debt resolution platform operating across the UAE and Saudi Arabia. We work with leading banks, fintechs, and NBFIs to improve collections performance through AI voice agents, workflow automation, data-driven portfolio management, and lender integrations.
 
 
 We are building modern infrastructure for debt resolution in the region: faster, more scalable, and more borrower-conscious than traditional collections models.
 
 
 
 Role Overview
 
 
 
 We are hiring a
 
 Senior Insights Analyst
 
 to join the Founder&rsquo;s Office and support decision-making across portfolio performance, client economics, product performance, and operational strategy.
 
 
 This role is not limited to standard reporting. You will work directly with the founders to investigate business-critical questions, structure analysis, identify performance issues, and turn data into clear recommendations. You will be trusted with the questions that don't have an owner yet: Is this experiment actually working? Where is our portfolio quietly underperforming? What should we be measuring that we're not? Why is this lender's engagement softening? Are we pricing this client correctly? You'll define the question as often as you answer it, then go find the data, run the analysis, and come back with a recommendation the founders can act on.
 
 
 You will be expected to define the problem, pull the data, run the analysis, and present a clear view on what should happen next.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Analyze lender and portfolio performance across collections KPIs such as RPC, PTP, kept promise, recovery rate, liquidation, roll rates, broken promises, channel performance, and segment-level trends.
 </li>
 <li>
 Identify underperformance, anomalies, and emerging risks across client portfolios, borrower cohorts, products, channels, and operational workflows.
 </li>
 <li>
 Run analysis on experiments and business initiatives, including AI voice performance, channel mix, contact strategies, borrower segmentation, pricing changes, and operational process changes.
 </li>
 <li>
 Build clear, decision-ready outputs for founders and senior stakeholders, including memos, slides, dashboards, and client-facing analysis.
 </li>
 <li>
 Support QBRs and lender reviews by preparing performance narratives, identifying key trends, and recommending specific actions.
 </li>
 <li>
 Partner with Analytics, Operations, Product, and Commercial teams to understand available data, validate assumptions, and translate findings into execution.
 </li>
 <li>
 Pull and manipulate data independently using SQL, Google Sheets/Excel, and, where useful, Python or similar tools.
 </li>
 <li>
 Move beyond reporting by explaining why performance is changing, what it means for the business, and what action should be taken.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 
 Must-Haves
 
 
 
 <ul>
 <li>
 4&ndash;7 years of experience in analytics, strategy, consulting, financial services, fintech, credit, collections, or a founder&rsquo;s-office / business operations role.
 </li>
 <li>
 Strong analytical judgment, with the ability to break down ambiguous business problems into clear questions, hypotheses, and analysis plans.
 </li>
 <li>
 Experience working with operational or financial performance data, ideally in lending, collections, banking, BNPL, fintech, payments, or a similarly data-heavy business.
 </li>
 <li>
 Strong SQL skills, including joins, CTEs, aggregations, and window functions.
 </li>
 <li>
 Advanced Excel or Google Sheets skills, including pivots, lookups, scenario analysis, and financial or operational modeling.
 </li>
 <li>
 Strong PowerPoint / Google Slides skills, with the ability to turn analysis into a clear business narrative.
 </li>
 <li>
 Solid understanding of statistical concepts such as A/B testing, sample size, significance, cohort analysis, and correlation versus causation.
 </li>
 <li>
 High ownership and comfort working in a fast-moving environment where the problem is not always fully defined.
 </li>
 <li>
 Excellent written and spoken English.
 
 
 </li>
 </ul>
 
 Strong Pluses
 
 
 
 <ul>
 <li>
 Experience in collections analytics, credit risk, portfolio management, or recovery strategy at a UAE/KSA bank, fintech, BNPL, or collections business.
 </li>
 <li>
 Consulting experience in financial services, especially from MBB, Strategy&amp;, Oliver Wyman, Big 4, or similar advisory environments.
 </li>
 <li>
 Familiarity with collections and credit terminology such as DPD, PTP, RPC, roll rates, liquidation, bucket strategy, EPP, restructuring, AECB, and broken promises.
 </li>
 <li>
 Comfort using Python or R for ad-hoc analysis.
 </li>
 <li>
 Arabic language skills.
 </li>
 <li>
 Experience supporting senior leadership, founders, or executive teams with decision-making analysis.
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 
 In your first 3 months
 
 , you have developed a strong understanding of our lender portfolios, core collections metrics, and data sources. You are producing useful analysis with limited guidance and have surfaced at least one or two insights that influenced a business or client decision.
 
 
 
 By month 6
 
 , you are regularly supporting founder-level decisions on portfolio performance, client strategy, experiment results, capacity planning, and pricing. Your work is being used in internal reviews, client discussions, and product or operations prioritization.
 
 
 
 By month 12
 
 , you are a trusted analytical partner to the founders. You understand the business deeply, can quickly diagnose what is happening across portfolios, and are consistently shaping decisions with clear, quantified recommendations.
</div>

Senior Insights Analyst

Join ClearGrid and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ClearGrid

About Company

AI Prompt Engineer

Senior Insights Analyst