Abrar Admin

Clear Guidance Partners

Overview We are seeking a detail-oriented person with great communication skills to handle the role of Assistant Dispatch and Office Coordinator. The ideal candidate will play a role in ensuring the smooth operation of our office and help process client service requests.Experience with law firms, managed service providers, dispatch, or administrative positions preferred but not required.General Summary:The Assistant Dispatch/Office Coordinator is responsible for attaining maximum utilization of the service team&rsquo;s time through daily dispatch of service requests with a special focus on answering phones. This can be a remote or hybrid position in our Austin office. If hybrid, you will be in the office 3 days a week with 2 days of remote work.Perform service request intake from clients via phone; assign, schedule, and dispatch service team resources for remote or onsite service according to urgency, and contractual service level agreement (SLA). A strong sense of customer service is a must; you are an essential part of service delivery. This job will evolve and change with the business, and some responsibilities will be subject to change.Position Responsibilities: &middot; Coordination of all IT support groups to ensure maximum utilization of team members&rsquo; time: Accomplished by following the defined triage and dispatch process.&middot; Pre-process service requests as they arrive through phone, email, manual entry, or direct client input: Evaluate urgency, team availability, communicate any &ldquo;Hair on Fire&rdquo; situations.&middot; Schedule internal and field technical resources on the Halo dispatch portal in a way that achieves maximum utilization and efficiency of the team.&middot; Fast turnaround of client requests to adhere to defined SLAs and increase customer satisfaction.&middot; Ability to work in a team and communicate effectively, especially when communicating with CGP team members about their schedule and workload.&middot; Identify and manage tickets that fall out of service level agreements in a way that ensures team, management, and client awareness.&middot; Understand processes in Halo by completing assigned training materials and blueprints on Halo University: Accomplish by completing dispatcher, help desk technician, and service manager degrees in Halo university.&middot; Employee involvement to develop role, create processes, and suggest improvements as needed.&middot; Additional administrative tasks as assigned, including but not limited to:o Lunch orderso Travel bookingo Client Equipment orderso Event Planning&middot; Other tasks as assigned.For hybrid position:&middot; Assist with in office tasks as needed including but not limited to coordinating couriers, unboxing/setting up laptops and computers, and office organization.Job offer is contingent upon passing a background check.This position offers great opportunity for growth. If you are interested in starting a career in the tech industry, apply now!Job Type: Full-timePay: $20.00 - $21.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Austin, TX 78759

Assistant Dispatch/Office Coordinator

Join Clear Guidance Partners and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Clear Guidance Partners

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Assistant Dispatch/Office Coordinator