Qureos Mentor

Clearwater Analytics (CWAN)

<div><h2 class="jobSectionHeader"><b>Cloud Architecture &amp; Infrastructure</b></h2><ul><li>
Design, architect, and implement scalable, secure, and highly available cloud infrastructure on AWS across multi-account, multi-region environments.</li><li>
Define and enforce cloud architecture standards, best practices, and governance policies using AWS Organizations, Control Tower, and SCPs.</li><li>
Build and maintain Infrastructure as Code (IaC) using Terraform and AWS CloudFormation &mdash; writing reusable modules consumed across all product teams.</li><li>
Improve and optimize cloud environments for cost, performance, and reliability &mdash; owning FinOps practices including Savings Plans, Spot strategy, and Graviton adoption.</li><li>
Collaborate with engineering, data, and security teams to build resilient distributed systems.</li><li>
Drive innovation and continuous improvement initiatives across the platform.</li><li>
Design, deploy, and manage production EKS clusters at multi-tenant financial-services scale.</li><li>
Plan and execute cluster upgrades, patching, and Kubernetes version lifecycle management with zero customer impact.</li><li>
Build and maintain internal Helm chart libraries and GitOps-driven cluster configuration using ArgoCD or Flux.</li><li>
Implement zero-trust network principles and enforce IAM least-privilege across all AWS accounts.</li><li>
Drive SRE practices: define and enforce SLOs for EKS, API Gateway etc.</li><li>
Lead incident response, postmortem analysis, and blameless RCA processes for platform-level outages.</li><li>
Build chaos engineering exercises and disaster recovery testing across availability zones and regions.</li><li>
Partner with software engineering teams to deliver end-to-end solutions from design through production.</li><li>
Evaluate new AWS services and open-source tooling to continuously improve infrastructure capabilities.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Required Qualifications</b></h1><ul><li>
Strong, hands-on experience with AWS cloud services: EC2, VPC, IAM, EKS, S3, CloudWatch, API Gateway, Route 53, and more.</li><li>
Proven experience operating Amazon EKS in production: cluster lifecycle, RBAC, IRSA, node groups, and autoscaling.</li><li>
Proficiency in Infrastructure as Code with Terraform and AWS CloudFormation.</li><li>
Solid understanding of containerization: Docker, Kubernetes architecture, and container lifecycle management.</li><li>
Experience with monitoring and logging tools: Prometheus, Grafana, Dynatrace, OpenSearch, ELK/Loki.</li><li>
Strong Linux/Unix systems administration and scripting in Bash, Python, or similar.</li><li>
Deep knowledge of cloud security best practices: IAM, RBAC, secrets management, and network security.</li><li>
Solid networking fundamentals: VPCs, subnets, load balancing, DNS, and Kubernetes ingress controllers.</li><li>
Ability to troubleshoot distributed systems and debug complex production issues at scale.</li><li>
Strong problem-solving skills with the ability to drive technical decisions across teams in a fast-paced environment.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Preferred Skills</b></h1><ul><li>
AWS Certifications: Solutions Architect Professional or DevOps Engineer Professional.</li><li>
Kubernetes Certifications: CKA or CKAD.</li><li>
Experience with Helm and GitOps tools (ArgoCD, Flux).</li><li>
Experience with Rancher/ArgoCD or similar tools for EKS node provisioning.</li><li>
Exposure to microservices architecture and distributed systems at scale.</li><li>
Experience with AWS API Gateway and Lambda Authorizers for JWT/OIDC-based auth flows.</li><li>
Background in cost optimization and performance tuning (Graviton, Spot, Savings Plans).</li><li>
Familiarity with CIAM/identity federation: OIDC, OAuth2, SAML, Auth0 integration.</li><li>
Understanding AI/ML infrastructure: model training pipelines, deployment on EKS, and model monitoring.</li></ul></div>

Staff Cloud Engineer

<div><div><div><p><b>About the Role</b></p></div><div><p>
We are looking for a strategic and hands-on Marketing Operations Manager to join our team. This role sits at the intersection of technology, data, and revenue &mdash; owning the systems, workflows, and analytics that power our marketing performance from top-of-funnel through pipeline close.</p><p></p><p>
You will be the architect of our marketing tech stack, the engineer behind our automation and campaign infrastructure, and the analyst translating funnel data into executive insights. Partnering closely with Sales, RevOps, and Marketing leadership, you will design scalable processes that ensure every lead is captured, scored, routed, and actioned &mdash; while continuously improving conversion rates and pipeline contribution.</p></div><p></p><div><p><b><br>
Key Responsibilities</b></p></div><div><p><b>
Platform Ownership &amp; Governance</b></p></div><div><ul><li><p>
Own and manage the end-to-end marketing tech stack, including CRM (Salesforce), Marketing Automation Platform (Marketo), ABM, attribution, analytics, and enrichment tools.</p></li></ul></div><div><ul><li><p>
Drive system integrations and automation that enhance campaign execution, lead management, and data flow across platforms.</p></li></ul></div><div><ul><li><p>
Evaluate, implement, and optimize marketing technologies to improve efficiency, scalability, and performance.</p></li></ul></div><div><ul><li><p>
Manage vendors, contracts, renewals, account management, and technology budgets.</p></li></ul></div><p></p><div><p><b><br>
Data Governance &amp; Database Management</b></p></div><div><ul><li><p>
Execute and optimize database hygiene processes including deduplication, formatting, enrichment, archiving, and compliance monitoring.</p></li></ul></div><div><ul><li><p>
Develop and enforce taxonomy, naming conventions, and data governance standards across the marketing organization.</p></li></ul></div><div><ul><li><p>
Manage data ingestion pipelines and QA processes in collaboration with Data Engineering and BI teams.</p></li></ul></div><div><ul><li><p>
Manage database growth and health including opt-in strategies, list hygiene, and compliance with privacy regulations (CAN-SPAM, TCPA, GDPR, CCPA).</p></li></ul></div><p></p><div><p><b>
Funnel Ownership &amp; Lead Lifecycle</b></p></div></div><div><div><ul><li><p>
Own and govern the end-to-end lead lifecycle, including lead capture, scoring, routing, MQL handoff, and Rules of Engagement (ROE) between Marketing and Sales.</p></li></ul></div><div><ul><li><p>
Build and track each stage of the funnel from MQL through Opportunity Won, establishing benchmarks and identifying bottlenecks.</p></li></ul></div><div><ul><li><p>
Monitor MQL health and velocity, and implement solutions to improve stage progression and conversion rates.</p></li></ul></div><p></p><div><p><b>
Qualifications</b></p></div><div><ul><li><p>
7+ years of hands-on experience in Marketing Operations within a B2B SaaS or high-growth technology environment.</p></li></ul></div><div><ul><li><p>
7+ years working directly with marketing automation platforms (Marketo or equivalent), CRM systems (Salesforce), and marketing analytics tools.</p></li></ul></div><div><ul><li><p>
Proven track record managing inbound lead funnel operations, including scoring, routing, and MQL-to-pipeline workflows.</p></li></ul></div><div><ul><li><p>
Strong analytical and data storytelling skills &mdash; ability to translate complex data into clear, executive-ready insights.</p></li></ul></div><div><ul><li><p>
Project management proficiency with the ability to manage multiple large-scale, cross-functional initiatives simultaneously.</p></li></ul></div><div><ul><li><p>
Curiosity about AI tools and emerging martech; willingness to experiment and integrate new capabilities into workflows.</p></li></ul></div><div><ul><li><p>
Comfortable with ambiguity, fast-moving environments, and building processes from scratch.</p></li></ul></div></div><p><b>
Salary Range</b></p>
$102,000.00 - $144,000.00<p><i>
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.</i></p></div>

Marketing Operations Manager

<div><div><div><p><b>About the Role</b></p></div><div><p>
We are looking for a strategic and hands-on Marketing Operations Manager. This role sits at the intersection of technology, data, and revenue &mdash; owning the systems, workflows, and analytics that power our marketing performance from top-of-funnel through pipeline close.</p></div><div><p>
You will be the architect of our marketing tech stack, the engineer behind our automation and campaign infrastructure, and the analyst translating funnel data into executive insights. Partnering closely with Sales, RevOps, and Marketing leadership, you will design scalable processes that ensure every lead is captured, scored, routed, and actioned &mdash; while continuously improving conversion rates and pipeline contribution.</p></div><p></p><div><p><b><br>
Key Responsibilities</b></p></div><div><p><b>
Platform Ownership &amp; Governance</b></p></div><div><ul><li><p>
Own and manage the end-to-end marketing tech stack, including CRM (Salesforce), Marketing Automation Platform (Marketo), ABM, attribution, analytics, and enrichment tools.</p></li></ul></div><div><ul><li><p>
Drive system integrations and automation that enhance campaign execution, lead management, and data flow across platforms.</p></li></ul></div><div><ul><li><p>
Evaluate, implement, and optimize marketing technologies to improve efficiency, scalability, and performance.</p></li></ul></div><div><ul><li><p>
Manage vendors, contracts, renewals, account management, and technology budgets.</p></li></ul></div><p></p><div><p><b><br>
Platform Ownership &amp; Governance</b></p></div><div><ul><li><p>
Execute and optimize database hygiene processes including deduplication, formatting, enrichment, archiving, and compliance monitoring.</p></li></ul></div><div><ul><li><p>
Develop and enforce taxonomy, naming conventions, and data governance standards across the marketing organization.</p></li></ul></div><div><ul><li><p>
Manage data ingestion pipelines and QA processes in collaboration with Data Engineering and BI teams.</p></li></ul></div><div><ul><li><p>
Manage database growth and health including opt-in strategies, list hygiene, and compliance with privacy regulations (CAN-SPAM, TCPA, GDPR, CCPA).</p></li></ul></div><div><p><b>
Funnel Ownership &amp; Lead Lifecycle</b></p></div></div><div><div><ul><li><p>
Own and govern the end-to-end lead lifecycle, including lead capture, scoring, routing, MQL handoff, and Rules of Engagement (ROE) between Marketing and Sales.</p></li></ul></div><div><ul><li><p>
Build and track each stage of the funnel from MQL through Opportunity Won, establishing benchmarks and identifying bottlenecks.</p></li></ul></div><div><ul><li><p>
Monitor MQL health and velocity, and implement solutions to improve stage progression and conversion rates.</p></li></ul></div><div><p><b>
Qualifications</b></p></div><div><ul><li><p>
7+ years of hands-on experience in Marketing Operations within a B2B SaaS or high-growth technology environment.</p></li></ul></div><div><ul><li><p>
7+ years working directly with marketing automation platforms (Marketo or equivalent), CRM systems (Salesforce), and marketing analytics tools.</p></li></ul></div><div><ul><li><p>
Proven track record managing inbound lead funnel operations, including scoring, routing, and MQL-to-pipeline workflows.</p></li></ul></div><div><ul><li><p>
Strong analytical and data storytelling skills &mdash; ability to translate complex data into clear, executive-ready insights.</p></li></ul></div><div><ul><li><p>
Project management proficiency with the ability to manage multiple large-scale, cross-functional initiatives simultaneously.</p></li></ul></div><div><ul><li><p>
Curiosity about AI tools and emerging martech; willingness to experiment and integrate new capabilities into workflows.</p></li></ul></div><div><ul><li><p>
Comfortable with ambiguity, fast-moving environments, and building processes from scratch.</p></li></ul></div></div></div>

<div><div><div><div><div><p><b>About the Role</b></p><p>
Clearwater Analytics is one of the fastest-growing fintech SaaS platforms in the world, processing trillions in assets across thousands of institutional clients worldwide. Our marketing website is one of our most important revenue assets and we're looking for the person who will own it as a conversion engine.</p><p></p><p>
As our Growth Marketing Manager &ndash; Web &amp; Conversion, you'll be the architect of how we turn site traffic into measurable pipeline. That means building the analytics infrastructure to understand what's happening across every touchpoint, designing and running a rigorous experimentation program to improve it, and owning the SEO and organic strategy that brings the right visitors in the first place. You'll work at the intersection of data, technology, and strategy &mdash; with direct visibility into revenue impact and a seat at the table with Marketing, RevOps, and Sales leadership.</p><p></p><p>
This is a hands-on role for someone who thinks in systems, moves fast, and cares deeply about the quality of their data and the rigor of their tests.</p><p></p><p><b>
What You'll Need</b></p><p>
Minimum Qualifications:</p><ul><li>
5&ndash;6+ years of hands-on experience in CRO, web analytics, growth marketing, or digital marketing operations in a B2B SaaS environment</li><li>
Deep ownership of web analytics platforms &mdash; GA4/GA360, Google Tag Manager, or Heap &mdash; including event instrumentation, debugging, and data governance</li><li>
Proven track record building and scaling structured A/B and multivariate testing programs with measurable conversion and CAC outcomes</li><li>
Experience with at least one CRO/experimentation platform (Optimizely, VWO, Webflow Optimize, Convert, or equivalent)</li><li>
Hands-on experience with behavioral research tools (Hotjar, FullStory, Microsoft Clarity, or equivalent) to identify friction points and optimization opportunities</li><li>
Ability to build and manage pages independently using a CMS (WordPress, Webflow, Contentful, or equivalent) without engineering dependency</li><li>
Experience owning or contributing significantly to SEO and organic growth strategy</li></ul><p></p><p>
Preferred Qualifications:</p><ul><li>
Experience with SQL or BigQuery for experiment validation, cohort analysis, and behavioral metric analysis</li><li>
Experience with Salesforce and Marketo or HubSpot for attribution and lead tracking</li><li>
Experience with BI and reporting tools (Looker Studio, Tableau, Power BI) for executive-facing dashboards</li><li>
Familiarity with AI-driven discovery platforms and emerging search optimization (GEO/AEO)</li><li>
Experience working across multi-region environments</li></ul><p></p><p><b>
What We Offer:</b></p><ul><li>
Business casual atmosphere</li><li>
Team focused culture that promotes innovation and ownership</li><li>
Access to cutting-edge investment reporting technology and expertise</li><li>
401(k) retirement plan with company match</li><li>
PTO and volunteer time off to give back to the community</li><li>
Career pathways that let you grow your own way</li><li>
Work from anywhere 3 weeks out of the year</li><li>
Work from home Fridays</li><li>
Maternity and paternity leave</li></ul><p></p><p><b>
Compensation:</b><br>
$102,000&ndash;$144,000 + bonus (salary varies depending on hiring location)</p></div></div></div></div><p></p><p><b><br>
Salary Range</b></p>
$102,000.00 - $144,000.00<p><i>
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.</i></p></div>

Growth Marketing Manager - Web & Conversion

<div><p><b>Job Summary:</b></p><p></p><p>
We are seeking a skilled and motivated Senior Software Engineer to join our dynamic team at CWAN. The role joins our Beacon Core Engineering team. The Core team develops large part of Beacon Cloud, just above the Platform abstraction. It deals with the developer tools (SDLC) that we offer to clients and use internally - IDE including Cline integration, Code Review, Test Framework, Release process; also runtime execution - batch scheduler, super computer scheduler, containerization, coding libraries - dependency graph and deal model used by the financial layer and clients directly.</p><p></p><p>
In this role, you will be responsible for designing, building, deploying, and maintaining high-quality code while collaborating with cross-functional teams to enhance our software offerings. This position is ideal for an engineer who is driven by client satisfaction and has a strong commitment to continuous learning and improvement. We use AI agents to speed up development safely and at same time help clients achieve the same.</p><p></p><p><b>
Responsibilities</b></p><ul><li><p>
Design, build, deploy, and maintain quality code that is simple, well-structured, clear, and well-tested.</p></li><li><p>
Use AI agents to speed up development and advise others how to use them safely, both clients and internally.</p></li><li><p>
Break down and solve complex problems efficiently, utilizing research and collaboration as needed.</p></li><li><p>
Communicate effectively across various mediums, with different audiences, and at appropriate times.</p></li><li><p>
Implement and maintain multiple levels of automated testing (e.g., unit, integration, contract, end-to-end).</p></li><li><p>
Mentor new and less-experienced team members, sharing knowledge and best practices.</p></li><li><p>
Lead design and feature discussions, advocating for enhancements in software performance, scalability, reliability, and security.</p></li><li><p>
Coordinate with cross-functional teams to ensure successful integration of software applications.</p></li><li><p>
Troubleshoot and resolve production incidents promptly and effectively.</p></li><li><p>
Understand customer needs and address issues with empathy and a sense of urgency.</p></li><li><p>
Undertake any other reasonable activities required by management.</p></li></ul><p></p><p><b>
Required Skills</b></p><ul><li><p>
Excellent proficiency in Python</p></li><li><p>
Experience with TypeScript or Javascript, and Rust would be a strong plus</p></li><li><p>
Familiarity with C++ is a plus.</p></li><li><p>
Experience in Financial domain is a plus.</p></li><li><p>
Strong command of a typed, object-oriented programming language.</p></li><li><p>
Deep knowledge of software methodologies, tools, and common architectural patterns.</p></li><li><p>
Passion for working in a software-as-a-service environment.</p></li><li><p>
Strong focus on client satisfaction and user experience.</p></li><li><p>
Excellent teamwork and collaboration skills.</p></li><li><p>
Ability to manage time effectively and deliver results within deadlines.</p></li><li><p>
Commitment to continuous learning and professional development.</p></li><li><p>
Exceptional analytical and problem-solving skills.</p></li><li><p>
Proficient in Microsoft Office and other essential computer applications.</p></li><li><p>
Attention to detail and strong documentation capabilities.</p></li><li><p>
Outstanding verbal and written communication skills.</p></li><li><p>
Strong organizational and interpersonal skills.</p></li></ul><p></p><p><b>
Education and Experience:</b></p><ul><li><p>
Degree in Computer Science or related field.</p></li><li><p>
7+ years of software development experience using Python or any other OOP languages.</p></li></ul></div>

Sr. Software Development Engineer

<div><div><div><p><b>Job Summary</b></p></div><div><p>
We are seeking a skilled and motivated Software Engineer to join our dynamic team at CWAN. In this role, you will be responsible for designing, building, deploying, and maintaining high-quality code while collaborating with cross-functional teams to enhance our software offerings. This position is ideal for an engineer who is driven by client satisfaction and has a strong commitment to continuous learning and improvement. We use AI agents to speed up development safely and at the same time help clients achieve the same. A strong mathematical foundation is essential, as the role involves designing and optimising complex algorithms, numerical computations, and performance-critical financial systems. This is a software developer role that involves efficiently implementing mathematical calculations while at the same time integrating with the wider system.</p></div><p></p><div><p>
We welcome applicants across a range of experience levels, from mid-level engineers building their expertise to seasoned seniors with deep domain knowledge. The scope of responsibilities and degree of autonomy will be tailored accordingly, offering room to grow for those earlier in their career and opportunities to lead and influence for those with more experience.</p></div><p></p><div><p><b>
Responsibilities</b></p></div><div><p><i>
Responsibilities will be scoped to match your level of experience. More experienced engineers will be expected to take on broader ownership, mentorship, and technical leadership.</i></p></div><div><ul><li><p>
Design, build, deploy, and maintain quality code that is simple, well-structured, clear, and well-tested.</p></li></ul></div><div><ul><li><p>
Use AI agents to speed up development and advise others how to use them safely, both clients and internally.</p></li></ul></div><div><ul><li><p>
Break down and solve complex problems efficiently, utilising research and collaboration as needed.</p></li></ul></div><div><ul><li><p>
Implement and maintain multiple levels of automated testing (e.g., unit, integration, contract, end-to-end).</p></li></ul></div><div><ul><li><p>
Mentor new and less-experienced team members, sharing knowledge and best practices. (More senior candidates)</p></li></ul></div><div><ul><li><p>
Communicate effectively with stakeholders at all levels, including translating technical and mathematical concepts for non-technical audiences.</p></li></ul></div><div><ul><li><p>
Coordinate with cross-functional teams to ensure successful integration of software applications.</p></li></ul></div><div><ul><li><p>
Troubleshoot and resolve production incidents promptly and effectively.</p></li></ul></div><div><ul><li><p>
Design and implement mathematical models and algorithms for financial calculations, including pricing, risk metrics, and portfolio analytics.</p></li></ul></div><div><ul><li><p>
Perform numerical analysis and optimisation of computationally intensive routines, ensuring accuracy, correctness, and performance at scale while integrating seamlessly with the broader platform infrastructure.</p></li></ul></div><div><ul><li><p>
Design and maintain integration layers between mathematical computation engines and broader system services, ensuring reliability, observability, and maintainability.</p></li></ul></div><p></p><div><p><b>
Required Skills</b></p></div><div><ul><li><p>
Proficiency in Python, including experience writing performance-critical code. Familiarity with C++ or Rust for low-level numerical routines is a strong plus.</p></li></ul></div><div><ul><li><p>
Experience in the financial domain is a plus, although not required.</p></li></ul></div></div><div><div><ul><li><p>
Strong command of a typed, object-oriented programming language, with an appreciation for system design, API boundaries, and clean integration patterns.</p></li></ul></div><div><ul><li><p>
Deep knowledge of software methodologies, tools, and common architectural patterns.</p></li></ul></div><div><ul><li><p>
Solid understanding of mathematics relevant to financial software, including linear algebra, calculus, probability, and statistics.</p></li></ul></div><div><ul><li><p>
Experience implementing mathematical optimisations such as numerical solvers, interpolation methods, or matrix decompositions.</p></li></ul></div><div><ul><li><p>
Ability to translate mathematical and financial specifications into efficient, well-tested code that integrates cleanly with distributed systems and service-oriented architectures.</p></li></ul></div><div><ul><li><p>
Excellent teamwork and collaboration skills.</p></li></ul></div><div><ul><li><p>
Ability to manage time effectively and deliver results within deadlines.</p></li></ul></div><div><ul><li><p>
Commitment to continuous learning and professional development.</p></li></ul></div><div><ul><li><p>
Exceptional analytical and problem-solving skills.</p></li></ul></div><p></p><div><p><b>
Education and Experience</b></p></div><div><ul><li><p>
Degree in Computer Science, Mathematics, or a related field.</p></li></ul></div><div><ul><li><p>
2&ndash;10+ years of software development experience using Python or any other OOP language. We encourage candidates at all to apply &mdash; the role and level of responsibility will be shaped to fit your experience.</p></li></ul></div><div><ul><li><p>
Demonstrated experience applying mathematical or quantitative methods in software projects is a plus.</p></li></ul></div></div></div>

Senior Software Development Engineer

<div><p><b>Job Summary:</b></p><p>
We&rsquo;re looking for a curious, service-minded IT Support Specialist to join our Boise team. You&rsquo;ll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.</p><p></p><div><p><b>
WHAT YOU&rsquo;LL DO</b></p></div><p><b>
End-User Support</b></p><ul><li>
Respond to help desk tickets and walk-up requests from office employees</li><li>
Troubleshoot hardware and software issues across Windows and macOS devices</li><li>
Escalate complex issues to senior team members and follow through to resolution</li><li>
Keep users and management informed on ticket status</li></ul><p></p><p><b>
Hardware &amp; Equipment</b></p><ul><li>
Image, configure, and deploy laptops and workstations for new hires</li><li>
Perform basic hardware repairs (RAM, hard drives, peripherals)</li><li>
Unbox, inventory, and asset-tag incoming equipment</li><li>
Set up displays, AV equipment, and standing desks</li></ul><p></p><p><b>
Device &amp; Account Management</b></p><ul><li>
Onboard devices using Windows Autopilot and Microsoft Intune</li><li>
Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)</li><li>
Support basic Exchange/M365 tasks like shared mailboxes and distribution lists</li></ul><p></p><p><b>
Documentation</b></p><ul><li>
Keep knowledge base articles and SOPs accurate and up to date</li><li>
Document recurring issues and contribute to process improvements</li></ul><p></p><div><p><b>
WHAT WE&rsquo;RE LOOKING FOR</b></p></div><ul><li>
1&ndash;2 years of experience in IT support, help desk, or a related role (internships and coursework count!)</li><li>
Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint)</li><li>
Basic understanding of Active Directory, Azure / Entra ID and user account management</li><li>
Comfortable setting up and troubleshooting hardware</li><li>
Strong communication skills and a customer-first attitude</li><li>
Organized, reliable, and able to juggle multiple requests</li><li>
Ability to lift up to 50 lbs</li></ul><p></p><p><b>
Nice to Have</b></p><ul><li>
CompTIA A+ or working toward it</li><li>
Exposure to Intune, Autopilot, or Jamf</li><li>
Any scripting or command-line experience (PowerShell, Terminal)</li></ul><p></p><p><b>
Education</b></p><ul><li>
Degree or diploma in IT, Computer Science, or a related field &mdash; OR equivalent hands-on experience or certifications</li></ul><p></p><div><p><b>
WHAT WE OFFER</b></p></div><ul><li>
Competitive medical, dental, vision, and life insurance</li><li>
401(k) with company match + RSUs</li><li>
Work from anywhere 3 weeks per year</li><li>
Maternity and paternity leave</li><li>
PTO + Volunteer Time Off</li></ul></div>

IT Support Specialist

Join Clearwater Analytics (CWAN) and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Clearwater Analytics (CWAN)

About Company

Staff Cloud Engineer

Marketing Operations Manager

Marketing Operations Manager

Growth Marketing Manager - Web & Conversion

Sr. Software Development Engineer

Senior Software Development Engineer

IT Support Specialist