Abrar Admin

Clearwaters

<div>Position Summary: Clearwaters.IT is looking for an IT Service Desk Specialist - Level II to join our dynamic team. In this role, you will provide top-tier technical support to our end-users, ensuring smooth and effective operations of IT services. You&rsquo;ll be the go-to person for resolving complex issues and contributing to an exceptional service delivery experience.
This position is 100% on-site.
Key Responsibilities:<ul><li>
Respond to and resolve Level II service desk tickets escalated from Level I support.</li><li>
Troubleshoot hardware, software, and network-related issues for end-users, documenting problems and solutions.</li><li>
Work collaboratively with IT teams to ensure incidents are quickly and effectively managed.</li><li>
Utilize ITIL frameworks to enhance service management practices and improve workflow processes.</li><li>
Update and maintain detailed documentation related to troubleshooting steps and resolutions.</li><li>
Participate in user training and awareness programs to maintain high levels of service satisfaction.</li><li>
Engage in regular team meetings to discuss ongoing issues and improvements.</li><li>
Stay updated on emerging trends and technologies in IT support and suggest improvements.</li></ul> 

Requirements 
<ul><li>
Associate's degree in Computer Science or related field preferred; Bachelor's degree a plus.</li><li>
Minimum of 4 years of experience in a technical support or service desk role.</li><li>
Strong understanding of Windows and Mac OS environments, as well as common business applications.</li><li>
Experience with Active Directory and other network infrastructure tools.</li><li>
Excellent problem-solving and troubleshooting skills.</li><li>
Strong communication skills, both verbal and written.</li><li>
Ability to work in a fast-paced, team-oriented environment.</li><li>
CompTIA Sec+ certification required.
</li><li>Experience with ticketing systems like ServiceNow is a plus.</li>
Must possess T3 for suitability security clearance or be able to obtain it. 
<li>
</li></ul> 
 
Benefits 
Competitive salary and benefits package, including:<ul><li><ul>
<li>Health, dental and vision insurance</li>
<li>401(k) with company match</li>
<li>Paid time off (PTO) for vacation, sick leave, and personal days</li>
<li>Professional development reimbursement</li>
<li>Other benefits, including life insurance, disability insurance, and employee assistance programs</li></ul></li></ul></div>

IT Service Desk Specialist - Level II (Little Rock Air Force Base, AR)

Join Clearwaters and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Clearwaters

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IT Service Desk Specialist - Level II (Little Rock Air Force Base, AR)