Qureos Mentor

Cleveland Metropolitan School District

<div>Position Type:
Administration and Professionals
Date Posted:
2026-04-09
Location:Ridge Road Bus Transportation Depot<div>
INTRODUCTION: CONTEXT AND MISSION
The Cleveland Metropolitan School District (CMSD) serves approximately 37,000 students in 100+ schools. Over the past several years, the Greater Cleveland community has united behind the collective goal of ensuring every child in Cleveland attends a high-quality school and every neighborhood has a multitude of great schools from which families can choose. The Cleveland Plan defines CMSD&rsquo;s approach to the reinvention of public education and holds our community accountable for the success of Cleveland&rsquo;s schoolchildren. The Cleveland Plan is supported by Ohio House Bill 525, which provides much-needed flexibility and autonomy for the district and its schools. Our schools have autonomy over human and financial resources in exchange for accountability for
performance. The principal has primary responsibility and accountability for establishing his or her school as a high-quality, high-expectations academic center with a focus on personalized instruction, professional support for teachers, and school-wide practices that lead to measurable results. 
The Cleveland Metropolitan School District has developed standards of excellence that the district applies to all parts of the organization inclusive of schools, principals, school leadership teams, networks, and central office. Alignment between Standards of Excellence (SoE) and the district&rsquo;s Theory of Action helps ensure that principals are able to focus on scholar achievement and that central office supports are timely and effective. 
 
Our Vision for Learning in a Post-Pandemic World: 
 
In our pursuit of a more fair, just, and good system of education, we want each of our learners, both each of our scholars and each of their educators, to be individually and collectively presented with academically / intellectually complex tasks that are worthy of their productive struggle and allow them authentic opportunities to demonstrate their work and their learning of academic content and transferable skills in a joyful and adventurous environment. 
 
THE OPPORTUNITY:</div> 
Location: Administration or As Assigned 
Reports to: Manager, Routing and Planning 
FLSA Status: Non-Exempt 
Compensation: $44,523.14 - $77,065.58 
Union: SEIU 1199 
 
The Specialist III &ndash; Transportation Field Trips plays a critical role in supporting district-wide instructional and athletic programming by coordinating transportation services for school-based field trips and athletic events. This position serves as a primary point of contact, ensuring trips are scheduled accurately, funded appropriately, and executed safely and efficiently. This role operates in a fast-paced environment that requires consistent delivery of excellent customer service, frequent problem-solving, and the ability to manage daily system requests, emails, and a large volume of phone calls on the department call center.<h1 class="jobSectionHeader">
ESSENTIAL DUTIES &amp; RESPONSIBILITIES</h1><ul><li>
Coordinate and schedule all athletic and school-based field trips and related transportation services</li><li>
Manage Trip Finder entries, approvals, and close-outs; monitor Trip Finder activity to identify and resolve schedule changes and conflicts.</li><li>
Apply trip scheduling rules and constraints to determine appropriate coverage.</li><li>
Implement and maintain operational posting practices for athletic and school-based trips.</li><li>
Coordinate with transportation vendors and CMSD drivers to match resources for trip needs.</li><li>
Request and document quotes for trips requiring outside coverage; communicate pricing and logistics to school administrators, athletic directors, coaches, and secretaries.</li><li>
Prepare and process transactions related to trip tracker transactions.</li><li>
Maintain end-to-end documentation for trip workflows, including itinerary requirements for special/out-of-town travel and ensuring complete destination addresses are recorded.</li><li>
When needed, provide training and support to school staff on Trip Finder.</li><li>
Respond to call center phone calls, emails, and inquiries with professional customer service to families, vendors, schools, and staff.</li><li>
Prepare reports, spreadsheets, presentations, and/or updates for department leadership.</li><li>
Provide support for the Transportation Department by assisting with additional tasks and responsibilities as needed, actively collaborating with team members to ensure seamless operations and stepping up to help wherever required.</li></ul><h1 class="jobSectionHeader">
QUALIFICATIONS</h1><ul><li>
High school diploma or equivalent (associate/bachelor&rsquo;s degree preferred)</li><li>
Minimum of three (3) years administrative or transportation-related experience</li><li>
Strong organizational, communication, and customer service skills</li><li>
Ability to manage multiple priorities and meet deadlines</li><li>
Strong communication and customer service skills, including high-volume call handling on department call center</li><li>
Demonstrated ability to manage detailed documentation and maintain accurate records</li><li>
Ability to independently prioritize tasks and meet deadlines in a fast-paced environment</li><li>
Advanced proficiency in Microsoft Word, Excel, and PowerPoint
PREFERRED QUALIFICATIONS</li><li>
Experience in K-12 education or public-sector transportation</li><li>
Experience preferred with Trip Finder, Workday and Smartsheet</li></ul><h1 class="jobSectionHeader">
WORK ENVIRONMENT</h1>
The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position.<h2 class="jobSectionHeader">
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.</h2><ul><li>
Expected moving, walking and standing consistent with an office environment and occasionally lifting up to 15 pounds</li><li>
While performing the duties of this job, the employee is regularly required to stand, walk and sit; use hands to finger, handle, or feel; and reach with hands and arms</li><li>
The employee is frequently required to talk and/or hear</li><li>
Specific vision abilities required for this job include close vision, color vision, depth perception, and ability to adjust focus</li><li>
While performing the duties of this job, the employee is exposed to a normal office environment</li><li>
Some travel may be required for training/meetings</li></ul>
NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all- inclusive or to limit the discretionary authority of management to assign other tasks of similar nature or level of responsibility.
Education
To Apply<div>
Please submit your resume and application using Workday, our online human capital management system. Please note that an offer of employment will be subject to the successful completion of an FBI/BCI background check and drug screen.</div>
EEO Statement
We believe that equity and inclusion at CMSD is an essential call to action, a catalyst to ensure value and appreciation among all our employees, so we may be fair and welcoming now and in the future. CMSD provides equal opportunities for employment, retention and advancement of all personnel by administering all terms and conditions of employment regardless of race, color, ethnicity, ancestry, national origin, sex, disability or genetic information, age, citizenship status, military status, sexual orientation or expression, socio-economic status, title, other dimensions of identity, or any other characteristic protected by law.<div>
The District&rsquo;s Policy Prohibiting Discrimination, Discriminatory Harassment, and Sexual Harassment and the District&rsquo;s Title IX grievance procedures, including information on how to report or file a complaint of discrimination, how to report or file a formal complaint of sexual harassment, and how the District will respond, may be accessed on the District&rsquo;s Civil Rights Notices webpage, available at ClevelandMetroSchools.org/domain/105. The District&rsquo;s Title IX Coordinator / Director of Equal Employment Opportunity may be reached at:
1111 Superior Avenue East, Suite 1800
Cleveland, Ohio 44114
(216)-838-0070
TitleIX_EEO@ClevelandMetroSchools.org</div></div><div></div>

Specialist III, Transportation Field Trips

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Specialist III, Transportation Field Trips