Qureos Mentor

Cleveland Public Library

<div>Description 
 
 
 
REGIONAL DIRECTOR - WEST
HOURS: Full-Time (37.5 hours per week)
BARGAINING UNIT: Non-Bargaining Unit
Pay Grade: 8 ($90,275)
LOCATION: West Campuses 
EXTERNAL POSTING OPEN UNTIL FILLED 
Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge 
JOB SUMMARY:
Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge. The successful applicant will be a self-directed professional with a strong work ethic, a collaborative work style, and the skill set to thrive in a welcoming service environment for patron and staff. 
This position is responsible for providing leadership and managing the day-to-day activities for a region of branch libraries (East or West) and ensuring that quality services are delivered to the public. 
JOB REQUIREMENTS:
Education: Master&rsquo;s Degree in Library Sciences. Additional Master&rsquo;s degree preferred. 
Experience: Three years&rsquo; post-MLS management experience, preferably in a large, complex urban setting. Three-to-five year's experience supervising staff, preferably in a union environment. 
LICENSES/CERTIFICATIONS REQUIRED:
Driver License: Required
Other License: N/A 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:<ul><li>
Responsible for the management of branch activities, services, quality, efficiency, and staffing for either the East or West region. Perform regular visits to branches and departments.</li><li>
Demonstrate fiscal accountability for resources and the ability to achieve outcomes within allocated resources.</li><li>
Supervise branch management staff in specified areas, including hiring, training, professional growth, performance management, productivity, quality, service, discipline and terminations.</li><li>
Assist with managing day-to-day safety and security issues that involve your respective areas.</li><li>
Collaborate with Human Resources and Public Services management staff on hiring and investigating performance management issues for respective areas.</li><li>
Ensure branch managers cultivate effective community partnerships, promote the library&rsquo;s mission, vision and values.</li><li>
Attend programs and meetings that involve key community stakeholders and/or are intended to address key strategic initiatives or priorities.</li><li>
Identify, analyze, and resolve policy and procedural issues effectively and efficiently. Provide leadership to and communicate with branch managers to resolve problems and address issues.</li><li>
Responsible for record and reporting systems.</li><li>
Establish, implement and oversee policies and procedures in specific functional area.</li></ul> 
TECHNICAL EXPERTISE:
<ul><li>Knowledge of library theory, standards, and best practices. General principles and objectives of information technology systems and programs.</li><li>
Accomplish goals and tasks through others by delegation, follow-up, and oversight. Leading a mid-sized organization or business unit is required.</li><li>
Experience working with all levels within an organization is required.
</li><li>Experience modifying and adapting existing programs, services, policies and processes to meet changing needs and expectations is required.</li><li>
Working with community leaders, public officials, and other community stakeholders is required.</li><li>
Experience managing budgets, resources and people is required. Governmental budgetary principles, practices and procedures preferred.</li><li>
Experience working with boards of directors/trustees is preferred.</li><li>
Experience in public library, public-sector, and a union environment is preferred.</li><li>
Proficiency in MS Office or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc., is preferred.</li></ul> 
Perform other duties as assigned.
To Apply; please attach a current/updated resume and CV 
EXTERNAL POSTING UNTIL FILLED</div>

REGIONAL DIRECTOR - WEST

<div>Description 
 
 
 
INFORMATION TECHNOLOGY (IT) NETWORK MANAGER
HOURS: Minimum of 7.5 hours per day. Must be able to work flexible and/or additional hours as mandated by library operational needs.
BARGAINING UNIT: Non-Bargaining Unit
Pay Grade: 7 ($77,825-$104,000)
LOCATION: Lakeshore Campus 
EXTERNAL POSTING OPEN UNTIL FILLED 
Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge. 
JOB SUMMARY:
This position reports to the CITO/CPL Sr. IT Director and will oversee the network throughout all CPL locations. The IT Network Manager will lead CPL IT efforts to ensure a stable and efficient infrastructure which includes security, hardware software, CPL network, workstations, servers, VPN, firewalls, wireless access points, and other network connectivity. This position is responsible for developing technical solutions to support internal CPL network and operations. This will include overall Security Footprint, Microsoft 365, network connectivity across CPL branches server administration, wiring, network diagrams and performance, and switch port security. Supervise assigned staff to achieve operational objectives and goals. Performs other functionally related duties as assigned. 
MINIMUM REQUIREMENTS<ul><li>
Associate degree, preferably in Information Technology, Computer Science, Cybersecurity, or a related field.</li><li>
Four (4) years' progressive experience in analyzing and resolving networking issues; network troubleshooting.
</li><li>Three (3) years&rsquo; experience in at least three (3) of the following:</li></ul><ul><li>
Microsoft Office 365 Administration</li><li>
Managing Cisco Networks / Aruba Networks</li><li>
ITIL Service Delivery Processes</li><li>
Networking Diagraming and Documentation Development</li><li>
Project Management</li><li>
Training and Coaching other IT professionals</li><li>
Technology Enterprise Networking</li></ul><ul><li>
Active and up to date CCNA and/or CompTIA Network + are required in this role; must also attain Microsoft Cybersecurity Architect (SC-100) within 6 months if not already completed.</li><li>
Driver&rsquo;s license.</li></ul> 
PREFERRED QUALIFICATIONS<ul><li>
Bachelor&rsquo;s degree, preferably in Information Technology, Computer Science, Cybersecurity, or a related field.</li><li>
Four (4) years' experience in MS Azure Active Directory, Cisco networking, domain-level management; networking tasks in an enterprise environment.</li><li>
Experience in a union environment.</li></ul> 
ESSENTIAL DUTIES:<ul><li>
Strategically plan, design, and evolve network infrastructure to support current and future technical initiatives across all CPL branches and locations.</li><li>
Manage and maintain the Wide Area Network (WAN), including performance, routing, monitoring, availability, and break/fix resolution.</li><li>
Manage and maintain the Local Area Network (LAN), including connectivity, routing, monitoring, and break/fix support for firewalls, routers, switches, access points (APs), and related hardware.</li><li>
Design, configure, and maintain secure network services, including firewalls, VPNs, VLANs, segmentation, secure wireless, and network access controls (NAC).</li><li>
Implement and maintain secure configurations, patching protocols, and system hardening standards for network devices, servers, and services.</li><li>
Establish, standardize, and manage network hardware lifecycle and refresh cycles to ensure reliability, security, and performance.</li><li>
Lead the implementation of new network services aligned with refresh cycles, service improvements, and evolving business requirements.</li><li>
Oversee network system design, architecture, and steady-state operations to ensure a stable, scalable, and secure environment.</li><li>
Monitor network performance and availability; track, analyze, and produce KPIs, including internet usage statistics, Wi-Fi coverage, and continuous improvement plans.</li><li>
Lead network security monitoring and log review processes; integrate network telemetry with enterprise security monitoring and SIEM operations.</li><li>
Investigate suspicious or anomalous activity; coordinate containment and remediation; and document incidents, root causes, and corrective actions.</li><li>
Develop, maintain, and enforce network security policies, standards, and access controls aligned with NIST, CIS, and organizational requirements; ensure compliance with State of Ohio cybersecurity requirements.</li><li>
Configure, test, and validate cybersecurity controls, backups, disaster recovery, and business continuity plans; develop and maintain network-specific disaster recovery plans.</li><li>
Support and apply ITIL-based processes, including change, incident, event, and problem management; continuously evaluate processes, technologies, and vendors to identify improvements.</li><li>
Optimize and maintain Active Directory and Microsoft Entra (Azure Active Directory) environments; oversee telephony systems; and troubleshoot complex network and infrastructure issues.</li><li>
Work collaboratively with internal teams, including CLEVNET, to support shared services and infrastructure.</li><li>
Provides strategic leadership, training, and guidance to assigned staff. Manages dynamic workload and reassign staff resources as business needs change. Sets teams performance objectives, monitors, and evaluates outcomes.</li></ul> 
Perform other functionally related duties as assigned. 
KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>
Knowledge of current computing practices, standards, and enterprise technology equipment.</li><li>
Knowledge of network topology, including Local Area Networks (LAN) and Wide Area Networks (WAN).</li><li>
Knowledge of routing protocols, including OSPF and BGP.</li><li>
Knowledge of Multiprotocol Label Switching (MPLS) environments and architecture.</li><li>
Knowledge of network and cloud-based service models, including Software as a Service (SaaS).</li><li>
Knowledge of Microsoft Office 365 applications and functionality.</li><li>
Knowledge of directory services, including Active Directory and Azure Active Directory.</li><li>
Knowledge of business management systems, including general ledger and Human Resources Information Systems (HRIS); Munis experience preferred.</li><li>
Knowledge of IT service management frameworks, including ITIL processes.</li><li>
Knowledge of Cisco switching and routing concepts and command-line interface.</li><li>
Skill in technical project management, including planning, coordination, and execution of IT-related initiatives.</li><li>
Skill in utilizing Microsoft Office or similar productivity software.</li><li>
Skill in analyzing complex technical and operational issues and developing effective solutions.</li><li>
Skill in organizing, prioritizing, and managing multiple projects, tasks, and deadlines.</li><li>
Skill in applying structured processes and best practices to IT service delivery.</li><li>
Ability to support and maintain network infrastructure across diverse environments.</li><li>
Ability to apply analytical thinking to troubleshoot and resolve network and systems issues.</li><li>
Ability to work effectively with individuals at all levels of the organization.</li><li>
Ability to communicate technical concepts clearly to both technical and non-technical audiences</li><li>
Ability to manage competing priorities while maintaining accuracy and attention to detail.</li><li>
Ability to adapt to evolving technologies, systems, and organizational needs.</li></ul> 
To Apply; please attach a current/updated resume and CV 
EXTERNAL POSTING UNTIL FILLED</div>

INFORMATION TECHNOLOGY NETWORK MANAGER

<div>Description 
 
 
PUBLIC SERVICES MANAGER II &ndash; COLLINWOOD CAMPUS
HOURS: 37.5 hours per week
Pay Grade: 6 ($67,100.00)
LOCATION: Collinwood Campus
EXTERNAL POSTING OPEN UNTIL FILLED 
Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge. 
The successful applicant will be a self-directed professional with a strong work ethic, a collaborative work style, and the skill set to thrive in a welcoming service environment for patrons and staff. 
JOB SUMMARY: This position is responsible for the day-to-day operation of a library branch including, but not limited to, supervising staff; performing community outreach and engagement efforts to increase the use of Library services and programs; and collaborating with other departments and staff. Must strive to meet the Library&rsquo;s mission and exemplify its core values. 
JOB REQUIREMENTS:
Education: Bachelors Degree in urban studies, nonprofit management, education, business, organizational leadership, or a related field. Master&rsquo;s Degree preferred; ideal candidates will have a master's degree in Library and Information Science from an ALA accredited college or university. 
WORK EXPERIENCE:
<ul><li>Four years&rsquo; supervisory experience, preferably in a union environment. Two years&rsquo; experience can be substituted for equivalent leadership experience in a community-based organization, professional association, or in a CPL lead worker capacity or equivalent.</li><li>
Two years&rsquo; experience working for an organization that provides community-based services, preferably in an urban setting.</li></ul> 
TECHNICAL EXPERTISE:
<ul><li>Knowledge of library theory, standards, and best practices. General principles and objectives of information technology systems and programs.
</li><li>Accomplish goals and tasks through others by delegation, follow-up and oversight.
</li><li>Ability to work as part of a team and work effectively with persons and communities from diverse cultural, social, and ethnic backgrounds.
</li><li>Experience working with all levels within an organization is required.</li><li>
Experience modifying and adapting existing programs, services, policies and processes to meet changing needs and expectations is required.
</li><li>Working with community leaders, public officials, and other community stakeholders is preferred.</li><li>
Experience managing budgets, resources and people is required.
</li><li>Experience in public library, public-sector, and a union environment is preferred.</li>
Proficiency in MS Office or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc., is preferred. 
<li>
</li></ul>LICENSES/CERTIFICATIONS REQUIRED:
Driver License: Required
Other License: N/A 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:<ul><li>
Plan and manage the day-to-day operations of a Library branch.</li><li>
Coordinate, schedule, supervise, and assign work assignments to staff. Provide direct supervision of staff including orientation, training, discipline, and performance evaluations. Comply with collective bargaining agreement(s). Ensure staff provide exceptional customer service to Library patrons and visitors.
</li><li>Plan and implement programming.</li><li>
Develop collaborative relationships with schools, community groups and leaders, political and leadership representatives, etc. Initiate community outreach, engagement and education efforts to increase the use of Library services and programs.
</li><li>Demonstrate fiscal accountability for branch resources and the ability to achieve outcomes within allocated resources. Demonstrate an understanding of financial data and reports.</li><li>
Identify and implement policies, procedures and opportunities regarding program/service needs that affect both internal staff and Library services.</li><li>
Assure effective and respectful relations with all Library personnel, patrons, and community representatives.</li><li>
Assist in the development, implementation, and evaluation of branch services and programs.</li><li>
Apply broad knowledge, in-depth business and process knowledge and understanding of internal and external environment to formulate branch and/or organizational goals that support the Library's vision, strategy, and goals.
</li></ul>Perform other duties as assigned. 
To Apply; please attach a current/updated resume and CV
EXTERNAL POSTING OPEN UNTIL FILLED</div>

PUBLIC SERVICES MANAGER II - COLLINWOOD CAMPUS

<div>Description 
 
 
PUBLIC SERVICES MANAGER II &ndash; GARDEN VALLEY CAMPUS
HOURS: 37.5 hours per week
Pay Grade: 6 ($67,100.00)
LOCATION: Garden Valley Campus
EXTERNAL POSTING OPEN UNTIL FILLED 
Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge. 
The successful applicant will be a self-directed professional with a strong work ethic, a collaborative work style, and the skill set to thrive in a welcoming service environment for patrons and staff. 
JOB SUMMARY: This position is responsible for the day-to-day operation of a library branch including, but not limited to, supervising staff; performing community outreach and engagement efforts to increase the use of Library services and programs; and collaborating with other departments and staff. Must strive to meet the Library&rsquo;s mission and exemplify its core values. 
JOB REQUIREMENTS:
Education: Bachelors Degree in urban studies, nonprofit management, education, business, organizational leadership, or a related field. Master&rsquo;s Degree preferred; ideal candidates will have a master's degree in Library and Information Science from an ALA accredited college or university. 
WORK EXPERIENCE:
<ul><li>Four years&rsquo; supervisory experience, preferably in a union environment. Two years&rsquo; experience can be substituted for equivalent leadership experience in a community-based organization, professional association, or in a CPL lead worker capacity or equivalent.</li><li>
Two years&rsquo; experience working for an organization that provides community-based services, preferably in an urban setting.</li></ul> 
TECHNICAL EXPERTISE:
<ul><li>Knowledge of library theory, standards, and best practices. General principles and objectives of information technology systems and programs.
</li><li>Accomplish goals and tasks through others by delegation, follow-up and oversight.
</li><li>Ability to work as part of a team and work effectively with persons and communities from diverse cultural, social, and ethnic backgrounds.
</li><li>Experience working with all levels within an organization is required.</li><li>
Experience modifying and adapting existing programs, services, policies and processes to meet changing needs and expectations is required.
</li><li>Working with community leaders, public officials, and other community stakeholders is preferred.</li><li>
Experience managing budgets, resources and people is required.
</li><li>Experience in public library, public-sector, and a union environment is preferred.</li>
Proficiency in MS Office or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc., is preferred. 
<li>
</li></ul>LICENSES/CERTIFICATIONS REQUIRED:
Driver License: Required
Other License: N/A 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:<ul><li>
Plan and manage the day-to-day operations of a Library branch.</li><li>
Coordinate, schedule, supervise, and assign work assignments to staff. Provide direct supervision of staff including orientation, training, discipline, and performance evaluations. Comply with collective bargaining agreement(s). Ensure staff provide exceptional customer service to Library patrons and visitors.
</li><li>Plan and implement programming.</li><li>
Develop collaborative relationships with schools, community groups and leaders, political and leadership representatives, etc. Initiate community outreach, engagement and education efforts to increase the use of Library services and programs.
</li><li>Demonstrate fiscal accountability for branch resources and the ability to achieve outcomes within allocated resources. Demonstrate an understanding of financial data and reports.</li><li>
Identify and implement policies, procedures and opportunities regarding program/service needs that affect both internal staff and Library services.</li><li>
Assure effective and respectful relations with all Library personnel, patrons, and community representatives.</li><li>
Assist in the development, implementation, and evaluation of branch services and programs.</li><li>
Apply broad knowledge, in-depth business and process knowledge and understanding of internal and external environment to formulate branch and/or organizational goals that support the Library's vision, strategy, and goals.
</li></ul>Perform other duties as assigned. 
To Apply; please attach a current/updated resume and CV
EXTERNAL POSTING OPEN UNTIL FILLED</div>

PUBLIC SERVICES MANAGER II - GARDEN VALLEY CAMPUS

Join Cleveland Public Library and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cleveland Public Library

About Company

REGIONAL DIRECTOR - WEST

INFORMATION TECHNOLOGY NETWORK MANAGER

PUBLIC SERVICES MANAGER II - COLLINWOOD CAMPUS

PUBLIC SERVICES MANAGER II - GARDEN VALLEY CAMPUS